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Sheraton Santa Fe, Mexico City

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Traveller (156)
Room & Suite (56)
Dining (31)
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Overview
  • Excellent47%
  • Very good41%
  • Average7%
  • Poor4%
  • Terrible1%
Travellers talk about
AMENITIES
Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
Fitness centre
4 Star Hotel
All hotel details
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Reviews (248)
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All reviewsbusiness tripgreat hotelbathroom with walk in showerits close proximitywalking distancesmall living roomrooms are spaciousbusiness areathe mexican restaurantdesk arearoom serviceregular rooman updatebreakfast buffetchoose this hotelwonderful stayinternet connection
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61 - 65 of 151 reviews
Reviewed May 16, 2015 via mobile

Rooms are big, but hotel is the typical chain hotel, lacking a little in personality when it comes to fornitures. The staff though is incredibly kind: I was jetlagged one night and they opened for me the gym at 4:00 am - that's remarkable. Wifi...More

1  Thank Alwaysallice
Response from FabianaCelommi, VIP & Club Services Leader at Sheraton Santa Fe, Mexico CityResponded May 19, 2015

Dear Guest, We hope you are having an excellent day. We want to thank you for taking the time to share your reviews with us. It is great to hear that our location, facilities and the attention of our associates, fulfilled your travelling needs, creating...More

Reviewed May 1, 2015

First, this hotel is not suitable for tourists as it is located far from all tourist attractions. It is targeted at business travelers but unfortunately it completely fails at doing it's job. The rooms are huge but the decor is old & tired which becomes...More

Thank SunshineGi
Response from FabianaCelommi, VIP & Club Services Leader at Sheraton Santa Fe, Mexico CityResponded May 19, 2015

Dear Guest, We really thank you for sharing with us your experience, your opinion is extremely valuable for us and your comments are the key to work on and improve the service in our opportunity areas. We truly apologize for the inconveniences you had during...More

Reviewed April 5, 2015 via mobile

I stayed just for one night. It was a huge room. Very friendly staff, king size bed, very clean room too. Only cons, was the internet, unfortunately it was not free. As I was traveling on business I had to get an extra charge for...More

Thank Daniel K
Response from FabianaCelommi, VIP & Club Services Leader at Sheraton Santa Fe, Mexico CityResponded April 7, 2015

Dear Daniel, Hoping you are doing great, we appreciate you taking the time to share your review with us. We are glad to hear that our service, atmosphere and our renovated rooms fulfilled your travelling needs, creating a memorable experience with us here at Sheraton...More

Reviewed March 5, 2015

The location for my business trip was excellent! walking distance from the place i work It is very comfortable and clean. Rooms are big. Something i don't understand is that the room is suitable for two people (I'm sharing the room with a co-worker) but...More

Thank EduFriera
Reviewed February 21, 2015

This is the first time I have stayed in this hotel. As an SPG gold member, I figured I would be upgraded to a club floor, as usually happens, if there is availability, in most other Sheratons I've been to. I found that the receptionist...More

Thank Maria G
Response from FabianaCelommi, VIP & Club Services Leader at Sheraton Santa Fe, Mexico CityResponded March 4, 2015

Dear Guest, Thank you for sharing your feedback with us. We are glad to know that you enjoyed the room assigned to you and its view; as well that our breakfast variety satisfied you. We want to thank you for your loyalty towards Starwood Hotels,...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Details
Price range
US$107 - US$214 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Business Hotel in Mexico City
#28 Luxury Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$107 - US$214 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Business Hotel in Mexico City
#28 Luxury Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (156)
Room & Suite (56)
Dining (31)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Nearby
Santa Fe
Few neighborhoods have undergone such enormous change
as Santa Fé, now a high-end destination with luxurious
residences, apartments, hotels, rooftop bars offering
incredible views and restaurants with extraordinary
cuisine. Garden Santa Fé mall has earned several
architectural awards for its design. This neighborhood
is the best choice for those looking to get fully
pampered by a romantic escapade.
...More
Questions & Answers
Ask a question
Lynne P
March 17, 2018|
Answer
Response from Felipe V | Reviewed this property |
Hi Lynne! No, there is not a pool in the Sheraton. Kindest regards!
0
Votes
akhil_mj
September 21, 2016|
AnswerShow all 4 answers
Response from HelenaMora | Property representative |
Dear Guest, On behalf of Sheraton Santa Fe we appreciate your interest. Answering your question, we do not have kitchenette in the rooms. Hoping this information will be useful for you we remain at your... More
0
Votes
Google Translation
Room Tips
"I stayed in the room facing to the front of the building, I was really happy with that."
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"Ask for a room a little far from the elevators."
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"ask for a high floor. It is worth the view."
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"Consider paying for the top floor - well worthwhile"
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