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Hotel Royal Reforma

541 reviews
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Traveller (293)
Room & Suite (144)
Dining (60)
Overview
  • Excellent12%
  • Very good42%
  • Average30%
  • Poor9%
  • Terrible7%
Travellers talk about
“small pool”(4 reviews)
“rooftop bar”(6 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Rooms
Jan 29Jan 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (541)Write a Review
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Show reviews that mention
All reviewssmall poolrooftop barthe zona rosa areathree night stayrestaurants and shopsexcellent locationwalking distancereformametrocalle
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1 - 5 of 125 reviews
Reviewed 10 July 2017

I stayed at #910 for myself, it's big enough for one person and has a bathtub. Very convenient for shops and subway. Staffs are very friendly and nice. There are many convenient stores, like Seven-Eleven, Circle K and OXXO. Also they give you free bottle...More

1  Thank 408yukaa
Management response:Responded 24 July 2017

Thank you so much for your kmd comments , it is so nice to know that we reach our services goals . We look to see you soon again . Cordial greeting

Reviewed 31 May 2017

AC didn't work, mattresses in some rooms were old and hard but we were told they were the same in all rooms. When we switched rooms because the AC supposedly worked better in that part of the hotel, the mattresses were new and comfortable! But...More

Thank Sean P
Management response:Responded 24 July 2017

We really appreciate your feedback . We are sorry for all the inconveniences. Be sure that we work hard to improve our services day by day. Cordial greetings

Reviewed 21 May 2017 via mobile

I am not too picky, I come to Mexico a lot. I don't expect much but this is really bad!! I'm walking around clearly upset, and not a single staff person, not once in three days asked me if everything is ok. Pros: Bell boy...More

Thank Leo V
Management response:Responded 2 June 2017

Good morning , Please accept our apologies as your stay did´t meet your expectations. I appreciate all of your open and honest feedback wich I´ll be making sure we will work on improving those areas .

Reviewed 20 April 2017

The place is old and a little overpriced, but the location is what makes it great. Right next to the subway. A couple of streets south from Reforma (the main touristic avenue) and lots of uber drivers in the area.

Review collected in partnership with this hotel
Thank CHRISTENPOMPA
Response from Royal R, Sales Manager at Hotel Royal ReformaResponded 22 April 2017

Dear Customer, First of all thank you for your visit. I'm so sorry to hear that your stay did not meet expectations. Royal Reforma appreciates many of your comments.

Reviewed 15 April 2017

We stayed here for two nights and found this hotel to be OK. Rooms were clean and tidy, if a little dated. Staff were reasonably helpful , but struggled with the language barrier. (Spanish to English !) Conveniently located in the Zona Rosa area of...More

1  Thank Briantravel
Response from Royal R, Sales Manager at Hotel Royal ReformaResponded 22 April 2017

Dear Customer, First of all we appreciate your visit. It is good to know that you enjoy our rooms. That our location was to their liking but we very much regret the problem that was generated during their stay and that was perhaps disturbing, but...More

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About
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Pool
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Banquet Room
Room amenities
Minibar
Things to do
Restaurant
Bar/Lounge
Outdoor pool
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$65 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Luxury Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$65 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Luxury Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (293)
Room & Suite (144)
Dining (60)
Pool & Beach (23)
Hotel & Grounds (227)
Bathroom (20)
Family and Play Areas (4)
Business Centre & Event Rooms (2)
Nearby
Reforma / Zona Rosa
Equipped with some of the best discotheques, bars,
boutiques and bistros, Zona Rosa is perfect for those
looking to have a great time to socialize, have fun
and be part of the great LGBT community in Mexico
City. Day or night, it’s possible to spend the entire
time exploring, drinking, dancing and shopping while
being amazed by its classic yet eclectic European
style. Reforma’s luxury hotels and world renowned
...More
Questions & Answers
Ask a question
Clarence E
16 May 2017|
Answer
Response from galanmiguel | Property representative |
Dear Clarence: Yes, we have indoor parking. For cars there is a fee, but for motorcycles is free.
0
Votes
Google Translation
Ariel B
21 April 2017|
Answer
Response from Ariel A | Reviewed this property |
Sí. Frío/calor.
0
Votes
Google Translation
Room Tips
"I have stayed a couple of times at this place and the rooms seem standard."
Read review
"Avoid this hotel, rooms are very noisy starting from the air conditioning"
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"The views on the higher floors are insane!"
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"Again....clubs are every-night, so go high"
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