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Krystal Grand Reforma Uno Mexico City

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Krystal Grand Reforma Uno Mexico City
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552 Reviews from our TripAdvisor Community

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Showing 154: English reviews
Virginia
Reviewed 2 days ago NEW

As always I had a great experience in this hotel. And I could say that is my favorite hotel and my first choice when I visit Mexico City Just a few minor details that could easily be solved with preventive maintenance and a little bit more attention to detail by the staff in charge of maintaining an repairing things. I...

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Helpful?
Thank Elliot M
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Elliot M, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay and our signature Restaurant El Caballito. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you...

Boston, Massachusetts
Reviewed 2 days ago NEWvia mobile

A very new and stylish hotel in a really nice area. The view from my room was amazing. You can see the Mexico City right from a higher floor room . It is with walking distance to many attractions and great restaurants. The staff was also very friendly and helpful.

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Helpful?
Thank DaijieH
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear DaijieH, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay and our great location. We look forward to the pleasure of welcoming you again soon. Touran I. Rateb General Director

Tampa, Florida
Reviewed 3 days ago NEW

My hotel stay was wonderful. However, the most exceptional experience was the restaurant staff that took excellent of me during my morning meal. Waiter Isaac went over and above to ensure my every need was tended to. My limited Spanish vocabulary was not a problem as Isaac filled in the blanks with his excellent English. I tried but struggled and...

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Helpful?
Thank Lynrd24
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Lynrd24, Thank you for your wonderful feedback. I am pleased you were able to enjoy our Restaurant El Caballito. It is the priority to each staff member to exceed your expectations in every way like Isaac did and to hear that we were able to do so for you brings us much joy. We look forward to the pleasure...

ATLANTA
Reviewed 1 week ago via mobile

Pretty good hotel except the alarm clocks are so old you cannot read switched to set it. The biggie is no fan for the air conditioning to block the sound out or any white noise . Very faint fan also they must shut off the air because it gets hot at night.

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Helpful?
Thank AV8IR
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear AV8IR, Thank you very much for your review of your recent stay at our hotel as well as your kind comments. Our commitment is to make your stay a pleasant and unforgettable one, based on high standards of hospitality and service, kindly be infromed after reading your review we shared your concerns with the appropiate department in order to...

Reviewed 1 week ago via mobile

I was here with my family during our last trip to Mexico City, the location is perfect close to downtown and at the beginning of reforma where you can find restaurants and shops near, since the beginning you feel welcome the staff is courteous and friendly we will definitely come back.

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Helpful?
Thank Swati P
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Swati P, We thank you for your kind comments and the time you took to share them with us. We will transmit your recommendations to the corresponding party and we look forward to seeing you back at Hotel Krystal Grand Reforma. Touran I. Rateb General Director

La Puente, California
Reviewed 1 week ago

The Krystal Grand is close to sightseeing location within walking distance (Monumento a la Revolucion, Palacio de Bellas Artes, Zocalo, Restaurants, Monument Benito Juarez and I am sure a lot more we visited for 5 days). Great breakfast buffet selection (omelettes, fresh juice, breads, authentic mexican food, etc) and drinks and appetizers at Time Out is also a great selection...

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Helpful?
Thank Salnbetty
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Salnbetty, Thank you for taking the time to provide this feedback. It is so wonderful to hear that you were pleased with your accommodations and our staff took exceptional care of you during your stay. We hope we will have another opportunity to exceed your expectations again very soon! Touran I. Rateb General Director

Montreal, Canada
Reviewed 2 weeks ago

This hotel looks great on paper (and the location is really good), but we had problems practically every day of our 9-night stay. Our original room had an A/C that wasn’t working and no mini fridge — we had to ask three times to be changed to a new room. Once we moved rooms, the following two nights we had...

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Helpful?
Thank WorldTraveler639
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear WorldTraveler639, I appreciate the feedback you have provided and apologize that your stay was anything less than exceptional. We carefully review your feedback and I have shared your concerns with our leadership team in order to avoid this kind situations. kindly be informed in regards to the A/C, In the last couple of weeks, we have been testing our...

Reviewed 2 weeks ago

This is a nice place to stay!! I love the place and location!! Restaurant service is great!! I really recomend this hotel any time you visit Mexico City. In the future if i visit Mexico I will like to stay in this Hotel.

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Helpful?
Thank Delfina M
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Delfina M, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay and our Restaurant El Caballito. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings...

White Rock, Canada
Reviewed 2 weeks ago

The Krystal Grand is perfectly located between the Zocalo and the Museum of Anthropology along the Paseo Reforma. The area is very safe for walking. Three restaurants are part of the hotel complex which is convenient. Tip: Submit an order for your eggs as you like them rather than sticking solely to the breakfast buffet offerings. Our only complaints were...

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Helpful?
Thank Sonia55570
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Sonia55570, Thank you for your feedback. I am pleased you were able to enjoy our accomodations and our restaurant along with the priviliged location during your stay, is great to hear our staff took care of you. We look forward to the pleasure of welcoming you again soon. Touran I. Rateb General Director

Picton, New Zealand
Reviewed 2 weeks ago

Amazing hotel, great customer service, friendly staff, good restaurants and food however there is still room to improve the overall look of the rooms. There was no fridge in the room to keep drinks cold or anything you might purchase and bring back to your room. It was really nice upon check in to be upgraded to the next best...

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Helpful?
Thank JosePablin
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Josepablin, Thank you for your feedback. I am pleased you were able to enjoy all of our accommodations in your room, kindly be informed that the only rooms with fridge inside are the ones at our executive floor ALTITUDE and the Suites. We are pleased to hear that we were able to exceed your expectations. We look forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Airport Transportation
Official Description (provided by the hotel)
Krystal Grand Reforma Uno-Mexico City fully renovated located in Reforma offers a prime location for business and leisure travelers, ideal for explore Mexico's history and rich culture.Excellent location allows us to be close to the most important companies in the city & financial district.Paseo de la Reforma Allows quick access to Polanco & It is also just 20 minutes from Mexico City International Airport.100% Smoke-Free Hotel.Free WI-FI ... more   less 

Additional Information about Krystal Grand Reforma Uno Mexico City

Address: Avenida Paseo de La Reforma No. 1 | Col. Tabacalera, Mexico City 06030, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $126 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Krystal Grand Reforma Uno Mexico City 4*
Number of rooms: 500
Reservation Options:
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Also Known As:
Melia Mexico Reforma Hotel Mexico City
Melia Mexico City Reforma
Krystal Grand Reforma Uno Mexico City
Hotel Style:
#11 Spa Hotel in Mexico City
#18 Luxury Hotel in Mexico City
#71 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Grand Reforma Uno Mexico City staff and other travellers.
26 questions
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2 months ago
Chicago, Illinois
New York City, New York
over a year ago
2 months ago

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Questions? Get answers from Krystal Grand Reforma Uno Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request upper level corner to Caballito View”
  • View from the corner of the hotel
  • Street View
  • Street view
 of 5 bubbles Salnbetty, 7 Jan 2017 | Read review
“Avoid the sunny side and ask for a corner room.”
 of 5 bubbles Sonia55570, 4 Jan 2017 | Read review
“Avoid doors connecting rooms or noisy people”
 of 5 bubbles CanuckChileno, 22 Dec 2016 | Read review
“I don't think there is a bad room to be had in this hotel”
 of 5 bubbles 83charlesm, 17 Dec 2016 | Read review
“I was on the 18th floor with a great city view.”
 of 5 bubbles MaryB683, 14 Dec 2016 | Read review
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