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Krystal Grand Reforma Uno Mexico City

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Krystal Grand Reforma Uno Mexico City
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508 Reviews from our TripAdvisor Community

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Showing 133: English reviews
Newnan, Georgia
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed yesterday NEW via mobile

Large room with comfortable beds, Robes in the closet an ice touch. I liked the large vanity, there was only a shower. Which was also very large. I've stayed at this hotel twice, it is within walking distance to everything you might need. There is an ATM that I've used that's been safe. There is a charge for extra coffee... More 

Helpful?
Thank myskymama
Granite City, Illinois, United States
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 days ago NEW

I've been to the Krystal Grand multiple times for work. The staff is always welcoming and very kind. They are willing to do whatever it takes to make my stay as amazing as the last. The staff in the restaurant is just as friendly and welcoming. Rosa Garcia was a very attentive server in the restaurant and I hope she'll... More 

Helpful?
Thank Nick M
Bellevue, Washington
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

I arrived earlier than expected and was not able to pay for an early check-in, which I completely understand. What I didn't like, was how rude the staff was to me, like they didn't care about my business. However, the staff later in the day was extremely nice, especially the person that took the luggage up to my room. The... More 

Helpful?
Thank cerna24
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Cerna24, Thank you very much for your review of your recent stay and apologize for the inconvenience you mention in the front area, Our commitment is to make your stay a pleasant and unforgettable one, based on high standards of hospitality and service. due this reason I have shared your concerns with the front desk manager in order to... More 

Discovery Bay, California, Usa
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

Hotel was great at then price was nice. I booed an express deal on Priceline. 4 star downtown. The problem is no one speaks English in the entire town so be prepared. The steak house restaurant is decent but screws you on the exchange rate 14-1. So bring pesos. Rooms are spacious and updated

Helpful?
Thank Brett E
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Brett E, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay, on the other hand kindly be informed the Sonora Grill restaurant its a third part company so the exchange rate is different from us. We look forward to the pleasure of welcoming you... More 

Holly Springs, North Carolina
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 week ago via mobile

Back again after 7 months gone and had the pleasure of once again getting Isaac! Great buffet and the service is exceptional. Before I even sit down Isaac already has my coffee waiting for me. I feel like I am his only customer of the day. The food is superb with a great mix of authentic Mexican, fresh fruit and... More 

Helpful?
Thank jupata
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Jupata, Thank you for your wonderful feedback. It is so wonderful to hear that you were pleased with your accommodations and our staff took exceptional care of you specially Isaac, It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings us... More 

Baltimore, Maryland, United States
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago via mobile

We are really enjoying this hotel. Our room on the 17th floor looks over the city with a view of the mountains. I just returned from a stay at a Hilton in London and this compares in every respect as far as comfort, decor and bathroom appointments, except this room is at least 25% bigger. Our room was a bit... More 

Helpful?
Thank Hillary N
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Hillary N, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay and we were able to give you an exceptional service. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to... More 

Morelia, Mexico
1 review
Reviewed 2 weeks ago

I want to thank front desk team on November night Wednesday 16th, specially to Mr. Everardo Reza. I booked a room extremely expensive by accident at Booking and he helped me to solve it and gave me a better option. Great service.

Helpful?
Thank herreraje
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Herreraje, Thank you for your wonderful feedback. I am pleased we were able to help you in this special case from Everardo. It is the priority to each staff member to exceed your expectations in very way and to hear that we were able to do so for you brings us much joy. We look forward to the pleasure... More 

London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

We stayed in the altitude room and had a special offer from trip advisor. The room was on the 12th floor and had a great view, especially from the bathroom, but it was stuffy as there are no windows. We ate breakfast at the executive club and food was good but staff were generally not very helpful. The room was... More 

Helpful?
Thank Lisa L
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Lisa L, Thank you for taking the time to provide this feedback. It is so wonderful to hear that you were pleased with your accommodations specially at our exclusive executive floor ALTITUDE. We hope we will have another opportunity to exceed your expectations again very soon! Touran I. Rateb General Director More 

San Francisco, California
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 weeks ago

This place was just an amazing value. Recently renovated inside, it looks amazing. Staff took the time to greet us and ask what level floor we wanted to stay in. Wifi was great throughout the hotel, for those needing to get work done or stay in touch back home. Rooms were modern and clean, with great bed, towels, etc. Even... More 

Helpful?
1 Thank Andres M
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Andres M, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay along with our fitness center. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago via mobile

Everything was great,overall the only thing was that the coffee shop didn't open on the weekend had to go buy coffee somewhere also and was ask to leave because it wasn't a product from the hotel and you can't bring to the lobby products that weren't purchase there.

Helpful?
1 Thank Chpsuy
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Chpsuy, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay. We kindly inform that our Deli Lobby Bar opens on the weekend from 9 am. to 5 pm. We have available too our signature restaurant El Caballito and our Sports Bar Time Out. We... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Airport Transportation
Official Description (provided by the hotel)
Krystal Grand Reforma Uno-Mexico City fully renovated located in Reforma offers a prime location for business and leisure travelers, ideal for explore Mexico's history and rich culture.Excellent location allows us to be close to the most important companies in the city & financial district.Paseo de la Reforma Allows quick access to Polanco & It is also just 20 minutes from Mexico City International Airport.100% Smoke-Free Hotel.Free WI-FI ... more   less 

Additional Information about Krystal Grand Reforma Uno Mexico City

Address: Avenida Paseo de La Reforma No. 1 | Col. Tabacalera, Mexico City 06030, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $129 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Krystal Grand Reforma Uno Mexico City 4*
Number of rooms: 500
Reservation Options:
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Also Known As:
Melia Mexico Reforma Hotel Mexico City
Melia Mexico City Reforma
Krystal Grand Reforma Uno Mexico City
Hotel Style:
#10 Spa Hotel in Mexico City
#18 Luxury Hotel in Mexico City
#72 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Grand Reforma Uno Mexico City staff and other travellers.
26 questions
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18 days ago
Chicago, Illinois
New York City, New York
over a year ago
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Questions? Get answers from Krystal Grand Reforma Uno Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if sleeping during the day...get a room on 8th floor or above”
 of 5 bubbles 968nickm, 2 Dec 2016 | Read review
“Altitud rooms in higher floors and amenities are best.”
 of 5 bubbles Brunixgt, 24 Oct 2016 | Read review
“View of Reforma”
 of 5 bubbles Ttmac21, 2 Oct 2016 | Read review
“Take a room on the higher floors for a better view”
 of 5 bubbles drmalaypatel, 25 Sep 2016 | Read review
“High is best”
 of 5 bubbles catfish65, 4 Sep 2016 | Read review
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