Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Galeria Plaza Reforma offers a variety of 436 rooms and suites. Safe Travels by WTTC. For our corporate travelers we provide three Executive Floors with access to our exclusive Executive lounge. The hotel's central location close to Reforma Avenue is perfect for both business and leisure, being close to main touristic and business spots.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, Spanish
Location
Calle Hamburgo 195 Colonia Juarez, Del. Cuauhtemoc, Mexico City 06600 Mexico
Name/address in local language
Galeria Plaza Reforma
4,580 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Galeria Plaza Reforma offers a lively atmosphere that many guests enjoy, despite the intrusion of loud music from a nearby club at night. The rooms are lauded for their cleanliness and comfort, though some visitors have noted that the air conditioning is lacking and certain amenities feel dated. Its central location is a draw for travelers seeking proximity to attractions and dining, despite some noise and safety worries.
The hotel's value is often highlighted, with guests appreciating the reasonable rates and amenities like the rooftop pool and diverse breakfast options. Service is generally well-regarded, although there have been instances of slow response times.
Location
Central
Atmosphere
Lively
Rooms
Comfortable
Value
Affordable
Cleanliness
Spotless
Noise level
Noisy
Service
Inconsistent
Amenities
Satisfactory
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I had a wonderful stay at this hotel! The staff was incredibly friendly, and the rooms were spotless, equipped with everything you could possibly need for a comfortable stay.
A small suggestion would be to simplify the coffee maker in the rooms, as it was a bit challenging for three of us to figure out (2 rooms, four travelers). Additionally, adjusting the pool temperature (hotter temperature) would enhance the experience, especially considering Mexico City's cooler climate.
The TV, fridge, bathroom, and other room amenities were excellent. Be aware that early check-in might not always be available due to the hotel's busy nature, but the location more than makes up for it. Situated in a very safe neighborhood, the hotel is close to numerous restaurants, bars, and stores, and the Angel monument is within walking distance.
Overall, I highly recommend staying here and look forward to returning!
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Review collected in partnership with this hotel
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Room was comfortable and clean. Airconditioner worked well without issue. Bathroom was good but the shower would seep out as the floor isn't angled (learned later on that's really normal in Mexico). Regardless, hot water was abundant and I could control the strength of shower to limit seepage. Breakfast was complete with something for everyone. The business lounge was great for coffee and drinks whenever you need. Internet was strong. There's a foreign exchange in the lobby which was slightly more expensive but atleast it's secure. The hotel is near the red light district so can be a bit sketchy a few blocks down but the location is very central which lots of places in walking distance.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabriela Gonzalez, Other at Galeria Plaza Reforma
Responded Nov 20, 2024
Dear Guest We are glad to know you had a good time at our hotel. We hope that we will have the honor of another visit soon! Kind Regards, Rafael González General Manager
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The strong ones: On the day of arrival, at reception, the staff was very friendly, in the room the beds are comfortable, it has light connections for charging devices, the amenities are sufficient, the television is a good size, the possibility of linking the applications through Chromecast is very useful. The pool temperature in the morning is very good, as is the water level in the swimming lane. The location is very useful for walking through the center and surrounding neighborhoods. Areas of opportunity: It would be important to maintain the pool during the day. The water on Saturday afternoon was already cloudy and the swim lane was so low on water that the propulsion for the countercurrent system was not working properly.
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Review collected in partnership with this hotel
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff are lovely, my partner lots his wallet around the pool area, lucky for us it was found by a cleaning lady who logged it as lost and found with reception, nothing was missing. We also had a slight issues with our room door not closing, we spoke with reception that morning on our way out to an activity and by the time we returned to our room it was fixed.
The location was lovely, lots of yummy food and fun bars near by, plus it's pretty central (walkable) to most activities.
With so much yummy food around I wouldn't recommend room service or orderings a drink poolside (keeping in mind the garden area of the pool area was under construction and the drinks had to come from downstairs) the drinks took an extremely long time to be prepared and deliver and they weren't tasty. We originally asked for Pina coladas and received margaritas, once we did get the Pina coladas they were extremely watered down and just not great.
If you like to sleep with Aircon, do note you might wake to a bloody nose or two as the Aircon in the room provides dry air.
With all that said the staff and location really made the stay enjoying.
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Review collected in partnership with this hotel
Date of stay: January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabriela Gonzalez, Other at Galeria Plaza Reforma
Responded Jan 7, 2025
Dear Ashley: Thank you very much for your kind words! We are pleased to know you enjoy our property and look forward to another opportunity to serve you. Kind Regards, Rafael González General Manager
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I traveled from Peru, your hotel was recommended to me because of its very good location. I arrived very early on July 28, they very kindly received my things and told me That maybe at 12:30 they could have my room, which seemed perfect to me, we knew that check in is at 3:00 p.m. We arrived at 1:00 p.m. and he wasn't there, so we waited until 3:00 p.m. This was where things went wrong, even though I asked and they confirmed what I asked. I explain: They asked me for my credit card and they charged me for the stay and when I asked why they charged it on the 28th and not, as is common, at the end of the stay they told me that this was the guarantee, I thought that they may have different procedures, Although they did not ask me if I would pay in cash or by card, as is normal, I was simply leaving the guarantee. The process of leaving my card as a guarantee gave me the peace of mind of being able to use the room service without problem, something I authorized my daughters to do on the night of the 29th, the day I went out with my wife to an engagement very close to the hotel. They asked and they brought them what they asked for, the truth was (20 dollars) and thus began one of the most horrible experiences that my entire family has had to go through, the receptionist named Ericka Maya after I left them the food, He started calling them every 10 minutes, asking them to pay and asking if we had already arrived to pay, something that seemed strange to me since we had left the card under warranty, to the point that they had to pick up the phones since it became an unbearable issue, I don't think it was worth putting two minors through that anguish or that bad time for 20 dollars, plus we were staying until July 31st. When we arrived I asked Miss Ericka Maya some questions about the breakfast and she told me that we had not left the card as guarantee, that we had only paid for the room and that I had to pay the 20 dollars since our access cards were blocked, it is saying we couldn't enter the room. Exaggerated reaction, when we complained to Miss Ericka Maya and asked for a higher-ranking person, she told us that she was the supervisor and called security. I have never seen from this person other than empathy and looking for a solution, understanding that the process of taking the guarantee of the card is in his hands, he is only looking for us to pay him the 20 dollars and that's it.
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Review collected in partnership with this hotel
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was about 10 years between one visit and another, the truth is that I really like the hotel, two details I did not like completely and I think they could improve, when checking in, the person was not very clear about what I had contracted with booking, I asked for a room with a bed in the application and said that since the Reservation was by application told me that they gave me what there was, also did not tell me that I did not have breakfast although I had breakfast there the two days I was because I like it very much. When they took my bags to my room I tipped $50.00 and the buttons made a amazement face for the amount, I don't know if they have any minimum tip fee. The check out and my departure was phenomenal, I felt great and they kept my car and bags for a few more hours, because I went to the American embassy to process my wife's visa.
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Review collected in partnership with this hotel
Automatically translated
Date of stay: October 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What I liked most was the cleanliness, the good treatment, very good service, the person looking after the rooms was very attentive. When I return to CDMX, I will stay at the same hotel again!
What they can improve is: The quality of the food, which I ate at the hotel and the food tasted bland, plus I felt that they necessarily wanted to add the 15% tip despite my displeasure with the quality of the breakfast ( lukewarm coffee, flavourless egg, the quesadilla with a very bad aunt rosa tortilla, beans not according to the dish, the potato is stuffed, there is a need to improve in the restaurant sector. On the other hand, my mini-refrigerator lacked maintenance, already That, the things it had in it, did not cool enough, the light in the room was not enough, there was a lack of more lighting with white light and not beige.
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As a solo female traveler in her 50’s, comfortable beds, quality in-house restaurants, location, and phenomenal customer service is what makes all the difference in the world in an enjoyable vacation. But what really took my combo Catholic pilgrimage/ vacation to the highest next level was the tour guide. They provided me with gracious hospitality helping me with everything from researching Catholic Churches websites for mass times, coordinating excursions to the Floral Gardens, hot air balloons that fly over the pyramids, recommending the best restaurants and always close by to assist with ANYTHING I needed. Made my trip a priceless once in a lifetime experience.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:Make sure and ask for Father and Sons tour guide services
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabriela Gonzalez, Other at Galeria Plaza Reforma
Responded Jan 2, 2025
Dear Lisa, Thank you for your visit! we are very glad to know you have had a good time at our hotel. Look forward to another opportunity to serve you! Kind Regards, Rafael González General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel it iself is decent. The concierge handling bags were great and attentive. The hotel reception staff were very rude and seeminlgly bothered by hotel guests making making requests (i.e. early check-in if available, asking for directions, asking for hours). I've never felt so much apathy at a hotel in Mexico City or anywhere in the world before.
We purchased the executive room package which was roughly $40 USD dollars more per room per night through the phone reservation service. The room is exactly the same room as all the other rooms when we arrived. The only difference is we were allowed access to the business/executive lounge where they served a light buffet breakfast and happy hour between 5pm-8pm (if I recall correctly). Breakfast was passable with some eggs, salsa, deli meat, and some sandwiches. Happy hour is rotating snack of sort (we had pizza one night and cream cheese sushi the other), with a limit of 2 alcoholic beverages per person. I think it's just poor value if you enjoy having breakfast and happy hour in the hotel, but it's really not worth the money especially if you upgraded thinking it'll be a nicer room/view.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabriela Gonzalez, Other at Galeria Plaza Reforma
Responded Feb 13, 2024
Dear Johan: Please accept our apologies for not meeting your expectations and for our reception staff's attitude mistakes. We have shared this issue with our Front Desk Manager to take the necessary actions. We would like to respectfully ask you for another opportunity of serving you and show that we can make it definitively better. Thank you for your visit and look forward to serving you again in the near future. Kind regards. Rafael González General Manager
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Enjoyed our stay here. Check in was quick and easy. Staff were all very nice. Location was great. We like to walk so we were able to walk to Chapultepec Park as well as all the way to historic center. However, if you don’t like to walk then Uber as it was cheap. Our room had 2 double beds facing the back. It had lots of drawers and a closet for your clothes. Beds were very comfy. Room also had a coffee maker that only uses pods, small fridge, safe and iron. Got free small bottles of water. No kettle or tea. There is a pool on the rooftop. However, the pool is small and shallow. Don’t expect to do any kind of swimming. It does have nice sitting areas for you.
Also, FYI that this hotel is located near the gay clubs. Lots of places to have a good time!
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Date of stay: March 2024Trip type: Travelled with friends
Room Tip:Try to get a room facing the back as the front can be noisy from the clubs around.
There is a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabriela Gonzalez, Other at Galeria Plaza Reforma
Responded Mar 20, 2024
Dear Minigo: Thank you for your visit! we are very glad to know you have had a good time at our hotel. Look forward to another opportunity to serve you. Kind Regards, Rafael González General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello! In fact that happened to us too. We arrived early and room still wasn’t ready. They kept all luggage safely locked, gave us a receipt ticket and by 3pm room was ready for us and luggage taken upstairs! 👍🏻
Have not stayed in the Executive rooms, but the breakfast is amazing, its a buffet style breakfast. The whole hotel is quiet, you can not hear any noise from the street.
Mexico City, Mexico16 contributions22 helpful votes
Thank you dear Isaiah for getting in touch wih Galería Plaza Reforma Hotel. Following up to your question, please let me inform you that only registered guests upon check in have access to your room. Unregistered guests will not be allowed to enter roooms section and it will be necessary they remain in public areas such as lobby.
Giving access to unregistered guests to your room may cause additional fees to your hotel folio and also, an anticipated cancellation of your stay. We appreciate in advance your kind understanding. These guidelines have the only purpose to guarantee the wellbeing of all of our guests.
I remain at your service if I can be of further assistance.
There are more places to choose from in the Mexico City area.
PRICE RANGE
C$144 - C$224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
galeria plaza hotel mexico city
FORMERLY KNOWN AS
Galeria Plaza
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityJuarez / Reforma / Zona Rosa / Cuauhtémoc District
NUMBER OF ROOMS
436
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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