From the moment we entered the hotel, the staff couldn't have been more polite and attentive. We had to wait 2 hours for our room as we got in early, so we ate lunch at the fabulous restaurant and again, the staff couldn't have been nicer and accomodating. At 3 pm on the dot our room was ready. Excellent service. Also loved the gym and the roof top swimming pool! Breakfast served until noon, checkout as late as 1 pm! That is civilized. Yes, we will come back again!
Staff amazing, nice roof top pool. 2nd room floor had a poor view over the roof, which made the value for money slightly worse. However would stay again, and the restaurants either side were very good. Location also excellent
For the price I paid, this place is very nice, in a great location, and offers a lot of value. HOWEVER, if you work remotely, your VPN will probably not connect. I am grateful I attempted to connect to the system the night I arrived so i had a chance to figure out what I would do for work the following day, which ended up translating to me working from Starbucks about 5 minutes away.
Safe, close to everything + the food in the restaurant was delicious, I ordered glasses of wine, and they were brought right away. The gym was ready to continue with his goals. I will definitely be back soon to continue exploring Mexico City.
All and all it is a good location, good price and efficient staff. It's the second time we stay at this hotel and we will most likely book there again. On the negative side the bathrooms needs a bit more love. Shower is more or less functional, and can be upgraded.
Highly recommended excellent service and location, staff is so nice, I highly recommended to my friends, and I will return. Relation between service and price is perfect. Only two blocks from Angel de la Independencia.
I will stay there again everything is near the hotel, the hotel personal is very kind and also I was on the suite that includes breakfast, very convenient., It was a business trip and we really enjoy our staying.
PROS: Location was perfect for New Year's Eve concert on Avenida Reforma. Three blocks from the Angel of Independence. Many restaurants and clubs nearby. Two blocks from Zona Rosa. Friendly staff. Helped with luggage. Easy check in, check out. Many staff members speak English. Wi-Fi worked well. Price was right for the value. Bathroom was modern, beautiful, well- functioning rainfall showerhead. Beds semi-comfortable, but the sheets were crisp and clean, and the many pillows varied in size and fill. Room space was ok. Elevators were smooth, fast, efficient. Two restaurants on site, pool, terrace, gym, though I did not use any of these facilities. Swanky lobby decor/ atmosphere. They hosted a 1920s dinner and party for New Year's Eve. We did not attend, but the decor looked elegant. * I did not see many people attend the 20's theme party. Pity. Personally, I think the 80's soft rock music killed the vibe they were trying to create, but I suppose I'm on the much younger side of their usual clientele, and not much of a hotel-goer, anyway. I usually stay in apartments. CONS: No windows, stuffy room. There was a weak central air system with a thermostat, but I only felt a slight change in room temp no matter how it was set. Toilet water pressure was extremely low. The room lighting was a bit dim. Most of the outlets in the room were not near the beds. Few of them worked, anyway. *You must use your room key to power the room. *Each floor request in the elevator requires a tap of a room key that corresponds with that floor. Don't forget your key!…
This was our second stay . The only issue was the condition of room 238. The bathroom floor neeeds work , desperately . The rooms could also be a little cleaner . The cleaning staff is very nice but there are issues of wear and tear and some deep cleaning that the bathrooms need .
Generally, the visit was up to expectations. During the stay, there was a misunderstanding about what was ordered from room service. (Two glasses of wine, instead of two bottles of wine). The room service person then disapppeared for nearly 30 - 40 minutes finally returning with the correct order. Also, the hotel was hosting corporate holiday parties which were noisy (we were on the 10th floor) and took over all available eating options (roof deck, hotel restaurant, bar).