297 Avenue Paseo De La Reforma, Mexico City 06500 Mexico
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US$514
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#2 of 475 hotels in Mexico City
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
The new Sofitel Mexico City Reforma is the perfect place to indulge in a decidedly chic experience that combines the essence of Mexico with the spirit of French Art de Vivre, characteristic of Sofitel. Ideally located in the iconic Paseo De La Reforma Avenue, the first luxury French-branded hotel with breathtaking views of the city and the Angel of Independence.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Video game console
Babysitting
Children Activities (Kid / Family Friendly)
Valet parking
Paid private parking on-site
Wifi
Hot bath
Pool with view
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Complimentary welcome drink
Rooftop bar
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Solarium
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bath / shower
Housekeeping
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand films
iPod docking station
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
City View
Languages Spoken
English, French, Spanish
Hotel links
Location
98Great for walkers
Grade: 98 out of 100
247Restaurantswithin 0.5 km
35Attractionswithin 0.5 km
Contact
297 Avenue Paseo De La Reforma, Mexico City 06500 Mexico
Name/address in local language
Getting there
InsurgentesMexico City Metro8 min
SevillaMexico City Metro12 min
Rental CarsSee all Mexico City car hire
848Reviews9Q+A99Room tips
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Our room was very spacious and well appointed. We had a gorgeous view of the city. Since we were there for business at the start of the trip - we appreciated the work space area. There was plenty of closet space and places to store luggage so the room stayed tidy and uncluttered. The layout of the bathroom was also ideal.
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Date of stay: January 2023
Value
Rooms
Service
Room Tip: It is worth upgrading to the rooms overlooking the Angel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Companion14415 wrote a review Jan. 26
Excellent location, courteous service, upscale facilities. Really enjoyed the view and amenities of the Cityzen lounge. Thank you Santiago, Dillon, and particularly Maria Godoy for your outstanding service and hospitality!
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Date of stay: January 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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I love this hotel, not only is it so beautiful and new but most importantly the staff really make you feel welcome! The staff is the BEST, always smiling and offering to help with absolutely anything you may need or want. There was a minor mix up one time and the staff at the Millesime club surprised us the next day with little gifts! I mean I have never in my life seen such thoughtfulness! Andres will welcome you with the most amazing smile and energy. Everyone at the Millesime club esp Dylan, and last but not least the wonderful Can Sarai (or Cynthia) who is just a breath of fresh air. She would welcome us to the hotel or wave us off and also gave us the most beautiful handmade cards, the most thoughtful token. SO, I know this was long-winded, but I have never met more friendly and just LOVELY staff ever. If you're on the fence, just do it, book with them! …
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Date of stay: January 2023Trip type: Travelled with friends
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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I wanted to leave them a 5 star review, but when the bed literally sags like the back of a broken down horse, it's impossible. It was the WORST mattress we've ever experienced in a hotel of this caliber - very, very disappointing.
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Date of stay: January 2023
Value
Rooms
Service
Room Tip: Don't stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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I recently stayed with my friends for the first time in Mexico City and I should say that this is now going to be THE hotel for all my further trips. Room was huge, impressive views everywhere you look around, and extremly helpfull staff in all areas. Special mentions to all the Balta team, who received us every morning with a smile, the guys in the entrance Uriel and Ivan, and Pablo in guest relations, who welcomed us so gently at our check-in and sorprised us with a mezcal gift on our last day. Thanks to everyone.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Had a wonderful time at the rooftop bar! The view is beautiful, the cocktails and the food are very good and the service is great. Amaury and Ivan took good care of the guests. Would recommend to go and watch the sunset here!
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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It's hard to summarize my recent stay at the Sofitel Mexico City Reforma. To summarize the positive points: the building itself is beautiful and our junior suite on the 37th floor was spacious and clean and had a spectacular view of the Angel of Independence and Chapultepec Park. The bedding was comfortable and the bathroom beautiful, with a large soaking tub overlooking Mexico City and an open shower. It was a pleasure coming back to the room at the end of each day. The location is great - we walked around in the evenings and it felt like a safe and interesting neighborhood. Most of the staff are really kind and friendly and really go out of their way to be helpful, especially Juan Pablo of guest relations. Balta Restaurant was excellent for breakfast and dinner, and the staff work hard to provide a great experience, especially Rico. Despite being a busy hotel, the rooms were quiet - there aren't many of them on each floor and we never heard another guest from our room, which was wonderful. Now to summarize the negatives, which were not insubstantial in a hotel of this quality: we had a number of issues with the room, including a lack of clean water the first night, with the shower and bathtub running dark brown water, even though we left the water on for about 15 minutes before we stopped due to concerns about wasting water. We were not able to shower/bathe after a long day of traveling due to this. This was compounded by the fact that the phone in the room was not working for the first 3 days of our stay, requiring us to go down to the lobby (which took at least 5-10 minutes each way since we were on the 37th floor and the lobby is on floor 14) to notify the staff of issues. Still, even though people were sent to fix the problem, the phone remained nonfunctional until the last evening of our stay. The hotel staff were apologetic about this, and gave us a bottle of wine and some ice cream to compensate for this, which was very nice of them. After checkout, I noticed that the bill for our stay was higher than it should be - there seems to be poor communication between the Sofitel/Accor website and the individual hotel, and they did not register that I had already made a payment on booking for about a third of the total room charge, os they double charged me for this amount - this is still awaiting resolution, but should not have happened at all in a high-end international hotel like this. I have no doubt they will resolve this problem, as I have documentation of the issue, but it is a great and unnecessary hassle to have to deal with this after checkout. So in summary, a beautiful hotel with a great location, great atmosphere, and generally lovely staff, marred by some operational and functional glitches that made our stay far from perfect.…
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Date of stay: January 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Aside from a state of the art facility with amazing city views and a pool that will take your breath away, what blew my mind most was the quality of the service of the individuals at the hotel. From the second you pull up until the second you leave, every member of the staff you will speak to will be courteous, helpful, and full of positive energy. We arranged a corporate retreat at this establishment which we do around the world and this service was by far the best in overall quality.
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Date of stay: January 2023Trip type: Travelled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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+1
We have visited many Sofitel properties, what is standing out for Sofitel Mexico City is their service. Attentive service throughout, from concierge, reception to Club Millésime (exclusive lounge opens for breakfast and drinks with nibbles in the evening). Worth to give a shout-out to the team in Club Millésime: Natalia and Dylan surprised us with an anniversary gift, Maria and Santiago also made us very welcoming. Their service is to every detail, 5 stars!
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
From the moment we walked into the Sofitel Reforma in Mexico City, the staff and assistance was first rate. We loved the location of the hotel, and our room was beautiful, spacious, and bright with a fabulous view of the city. To say that the concierge , front desk , and valet staff was a 10 wouldn’t even begin to scratch the surface of how fabulous they really are. When the road was closed due to an event, the Bellman called our Uber driver and met him in the middle of the street and guided him to us at the back of the hotel so we could arrive to dinner on time. The rooftop bar and Balta were outstanding. The views at Cityzen Bar are amazing at night and we had breakfast at Balta most mornings and it was fabulous. It was our first time in Mexico City and staying at the Sofitel made our vacation so warm and memorable ! Such a good experience that we were sad to leave. Already spreading the word to friends and family. We took Ubers everywhere, and the location of the hotel is very central. You can get to Roma Norte, Polanco, or Condessa in a matter of 10 to 15 minutes depending on traffic. We are already looking forward to going back next year and of course staying at the Sofitel. We relied on the concierge for all of our reservations and tours and they certainly made everything easy and were very informative. You will have a very memorable time !…
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$299 - US$550 (Based on Average Rates for a Standard Room)
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityCuauhtemoc / Cuauhtémoc District
NUMBER OF ROOMS
275
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Claim Your ListingSofitel Mexico City Reforma - UPDATED 2023 Prices, Reviews & Photos - Hotel - Tripadvisor
Frequently Asked Questions about Sofitel México City Reforma
Which popular attractions are close to Sofitel México City Reforma?
Nearby attractions include Reforma 222 (0.4 km), Zona Rosa (0.5 km), and Fuente de la Diana Cazadora (Diana the Huntress Fountain( (0.2 km).
What are some of the property amenities at Sofitel México City Reforma?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Sofitel México City Reforma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel México City Reforma?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sofitel México City Reforma?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Sofitel México City Reforma?
Conveniently located restaurants include La Mansion Marriott Reforma Steakhouse, Balta, and Condimento Restaurant.
Are there opportunities to exercise at Sofitel México City Reforma?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Sofitel México City Reforma have airport transportation?
Yes, Sofitel México City Reforma offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel México City Reforma?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sofitel México City Reforma?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sofitel México City Reforma offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.