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Laila Hotel CDMX

379 reviews
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Traveller (95)
Room & Suite (51)
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Overview
  • Excellent21%
  • Very good46%
  • Average19%
  • Poor8%
  • Terrible6%
Travellers talk about
“great location”(13 reviews)
“rio lerma”(2 reviews)
“clean rooms”(3 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
3.5 Star Hotel
All hotel details
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Reviews (379)Write a Review
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All reviewsgreat locationrio lermaclean roomsbig cityshort walkcentral locationdianareformaconsregisinternetmetro
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1 - 5 of 73 reviews
Reviewed 9 November 2017 via mobile

I was greeted by polite, friendly porters. The reception staff are pleasant and helpful. The guy who checked me in, Leonardo was especially nice and charming. He was professional and efficient. I was relieved he spoke quite good English too. It's so annoying and distressing...More

1  Thank ianlabeija
Response from Laila H, Director de Relaciones Públicas at Laila Hotel CDMXResponded 4 weeks ago

Hello Ian, we are very happy that your experience at Laila Hotel, has been pleasant, we certainly appreciate your comments in each of our areas, this not only helps us improve as a hotel, but also helps our future guests to take the decision to...More

Reviewed 29 October 2017 via mobile

This hotel not only was it much more expensive given the dates that we were there but the visit was average at the very best. - Bed sheets were dirty with rips. -Service said yes to everything but didn't deliver! -Rooms don't have heating just...More

Thank Ignadc
Response from Laila H, Director de Relaciones Públicas at Laila Hotel CDMXResponded 30 October 2017

Dear Ignadc, thank you for your comments, we´ll make sure the issues you just mentioned will get fixed and improved, thank you also for commenting on our great location, kind regards.

Reviewed 15 October 2017

I stayed here for13 nights in September 2017,It was my first time at HOTEL LAILA and I was not disappointed at all. .The location , staff and room , met my expectations. I would definitely stay here again..

1  Thank pixy19
Response from Laila H, Director de Relaciones con Clientes at Laila Hotel CDMXResponded 19 October 2017

Thank you so much for youe comments, we´ll make sure our staff get this nice comments of you, it´s was such a pleasure to have you with us, and surely we expect your return pretty soon, kind regards.

Reviewed 15 August 2017 via mobile

Great beds, updated rooms and linens, decent location, not as close to metro as I would have liked but still close to Centro and food. Wifi not good and street noisy at times but all streets have traffic noise in the big city so that's...More

1  Thank orangelollypops
Response from Laila H, PR at Laila Hotel CDMXResponded 17 August 2017

Hi, thank you for your comment! We look forward to welcoming you back in the future. Paulina Medina, PR.

Reviewed 29 April 2017

Great location! Very close to many famous city landmarks. Walking distance to good restaurants, shopping malls, etc. I just sayed one-night and I would have given the hotel 5 stars if it wasn't because of the poor wi-fi connectivity I had in my room.

1  Thank Josantonio D
Response from Casa Inn H, PR at Laila Hotel CDMXResponded 2 May 2017

Hi, Josantonio, Thank you for your comments and suggestions! We look forward to welcoming you back in the future. Thank you for your loyalty! Paulina Medina, PR.

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Traveller (95)
Room & Suite (51)
Dining (22)
Hotel & Grounds (68)
Business Centre & Event Rooms (17)
Bathroom (6)
Family and Play Areas (4)
About
Amenities
Top amenities
Restaurant
Free High Speed Internet ( WiFi )
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$67 - US$99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$67 - US$99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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