We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

JW Marriott Hotel Mexico City

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
JW Marriott Hotel Mexico City
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,018 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 726: English reviews
Start your review of JW Marriott Hotel Mexico City
 Click to rate
Reviewed yesterday NEWvia mobile

The hotel is really beautiful. The lobby is spacious and everyone is very helpful and friendly. If you have any question at all, anyone in the lobby is more than happy to help answer. The room we got was a Felix and it was spacious with a very big comfy bed. Having access to Netflix on the tv was definitely...

 Report
Helpful?
Thank Sheila S
Reviewed 4 days ago NEW

This is perhaps the very very very best JW Marriott I have been outside of London and New York. And I have been in many of them, it is certainly the best in Latin America. The reception meets all the grandeur of the beautiful Polanco district it is located in, offers bars and restaurants, access to nightlife and fine dining...

 Report
Helpful?
Thank victor h
Reviewed 5 days ago NEWvia mobile

I am Marriott Gold , love to spend night at family chain of Marriott. If you travel enough , stay enough nights , you will be able to know the difference. Bathroom is very spacious , and zip love the view from my window. Conveniently located in best area. I walked to InterContinental this morning , beautiful but too dark...

 Report
Helpful?
Thank Connie Y
Phoenix, Arizona
Reviewed 6 days ago NEWvia mobile

Stayed here for two nights. The hotel and rooms are luxurious for Mexico but i expected just a little more from the rooms. The lobby is pristine and there are plenty of people eager to help. The lobby bar was a bit lacking in my opinion. I ordered a mojito and it was poorly made. Service was on top of...

 Report
Helpful?
Thank aztravelers_11
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, thank you for choosing the JW Marriott Mexico City, we appreciate all your feedback ans we will take it in consideration to provide an even better service. During your next trip you should try our outdoor pool with one of the best views of the city, you wont regret it. thank you for taking the time to write...

Moncton, Canada
Reviewed 1 week ago via mobile

The JW in Polanco is close to countless restaurants and has a nice internal restaurant. Rooms are very nice and are appropriate for business or personal stays. The staff is friendly and a few landmark employees make the lounge visit relaxing and personal. Gym and related facilities are sufficient to meet needs of most short term stays.

 Report
Helpful?
Thank DMealEnjoy
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for taking the time to share your experience at the JW Marriott mexico City, As you mention our hotel is very well located for pleasure purposes and also in case you come for business, the most important companies are close of the hotel. do not let pass much time before you comeback and enjoy our executive...

New York
Reviewed 1 week ago via mobile

I have stayed here several times couple of times for work and with friends. I love this hotel, the business center staff has been extremely helpful several Times. Once helping me ship a box that arrived after I departed and another one helping me fedex very important documents. The bell boys are amazing! There are a couple of them that...

 Report
Helpful?
Thank Jennifer R
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Jennifer, than k you so much for your kind review from your most recent stay at the JW Marriott Mexico City dont let pass much time before you comeback we will be very happy to see you thank for choosing the JW Marriott Mexico City Sincerely Francisco Castrejon Dir of Rooms

Chesterton, Indiana
Reviewed 1 week ago via mobile

We loved our stay at the JW Marriott. Everything was well thought through. Very clean and well stocked with needed toiletries. Hotel staff was incredibly helpful. Rooms were beautiful with special touches everywhere. Loved all the wood too.

 Report
Helpful?
Thank bdamron
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

bdamron, thak you for taking the time to share a comment from your most recent stay at the JW Marriott Mexico City we are glad to know that you liked our service and rooms. we hope to see you soon whenever you have the chance to return to Mexico City Sincerely Francisco Castrejon Dir of Rooms

Reviewed 1 week ago via mobile

I've veen going to Mexico City for years and this J.W. is bt far the best in Polanco. The staff in the concierge lounge is the best. They go out their way know your name and the service is great. The girls at the front desk couldn't be friendlier. So if your staying in the Polanco area in Mexico City...

 Report
Helpful?
Thank Joseph F
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Joseph, thank you for taking the time to write a review from your most recent stay at the JW Marriott Mexico City we are glad to hear that you enjoyed the service at executive lounge they exemplify the level of service that all our associates try to put in every guest. don let pass much time before you comeback and...

Reviewed 2 weeks ago

I've stayed at this property three times for business in the last seven months. The staff, location, and amenities (particularly the gym) make this a special hotel. Ernesto at the Concierge Desk, has assisted in locating drivers to take me to places rarely frequented by business travelers or tourists. Vanessa, also at the Concierge Desk, recommended the San Angel Saturday...

 Report
Helpful?
Thank nejsivad
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear nejsivad, thank you for choosing the JW Marriott during your most recent trip to Mexico City. it is great to hear that our staff service that made you feel special and helped you to create a memorable trip. we will share your comments with them, Im sure they will be very happy to know that you appreciate their efforts....

San Jose, Costa Rica
Reviewed 2 weeks ago via mobile

Great Hotel and Awesome service. The quality of the service and rooms quality is superb. This is among my favorite hotels to stay at. This is highly recommended for business travel and in a safe location.

 Report
Helpful?
Thank Ken S
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Ken, Thank you for taking the time to write a comment from your most recent stay at the JW Marriott mexico City, thank you for recommend our hotel for business travelers, but we also have a lot to offer the leisure travelers like our Restaurant Xanat, the fabulous outdoor pool on the seven floor with one of the best views...

797 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (432)
Viewed
Pool/Beach Area (31)
Viewed
Room/Suite (63)
Viewed
Hotel & Grounds (75)
Viewed
View from Room (39)
Viewed
Bathroom (13)
Viewed
Dining (28)
Viewed
Business Centre/Function Rooms (4)
Viewed
Other (179)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (211)
Viewed
Amenities (11)
Viewed
Corner Suite (28)
Viewed
Executive Suite (42)
Viewed
Jr Suite (29)
Viewed
Pool (10)
Viewed
Dining (29)
Viewed
Standard Double (30)
Viewed
The Hotel (32)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (154)
Viewed
Business Centre/Function Rooms (27)
Viewed
Room/Suite (51)
Viewed
Hotel & Grounds (39)
Viewed
Pool/Beach Area (2)
Viewed
Dining (10)
Viewed
Bathroom (6)
Viewed
Other (19)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Mexico City hotels
Polanco
Hyatt Regency Mexico City
Hyatt Regency Mexico City
#10 of 305 in Mexico City
1,730 reviews
Polanco
Las Alcobas Mexico DF
Las Alcobas Mexico DF
#1 of 305 in Mexico City
613 reviews
Reforma / Zona Rosa
Four Seasons Mexico City
Four Seasons Mexico City
#11 of 305 in Mexico City
1,159 reviews
Show Prices
Show Prices
Show Prices
The St. Regis Mexico City
#6 of 305 in Mexico City
889 reviews
Polanco
InterContinental Presidente Mexico City
Polanco
W Mexico City
W Mexico City
#23 of 305 in Mexico City
854 reviews
Show Prices
Show Prices
Show Prices

Staying in Polanco

Neighbourhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about JW Marriott Hotel Mexico City

Address: Calle Andres Bello 29 | Polanco Mexico City Distrito Federal 11560 Mexico, Mexico City 11550, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: $251 - $671 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Mexico City 4.5*
Number of rooms: 312
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Marriott, Hotels.com, Travelocity, Priceline, Cheap Tickets and Jetsetter so you can book your JW Marriott Hotel Mexico City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City
Hotel Style:
#1 Spa Hotel in Mexico City
#2 Family Hotel in Mexico City
#3 Luxury Hotel in Mexico City
#5 Business Hotel in Mexico City
#6 Romantic Hotel in Mexico City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Mexico City staff and other travellers.
10 questions
Ask a question

See all questions (10)

Questions? Get answers from JW Marriott Hotel Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try high floor rooms with Chapultepec park/castle/National Auditorium views!”
 of 5 bubbles 855victorh, 21 Mar 2017 | Read review
“The rooms located high and in the sides of the footprint are very quiet.”
 of 5 bubbles Signore_Colomo, 4 Mar 2017 | Read review
“The views from both sides are amazing, however, we think it would be cool to stay in one of the rooms which BRIDGE the two towers.”
 of 5 bubbles Boeing767, 3 Mar 2017 | Read review
“Lowest numbers on floor (e.g., 1701) have best views.”
 of 5 bubbles CamboIII, 1 Mar 2017 | Read review
“great location”
 of 5 bubbles Csnchz423, 27 Feb 2017 | Read review
5 of 5