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JW Marriott Hotel Mexico City

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JW Marriott Hotel Mexico City
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996 Reviews from our TripAdvisor Community

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Showing 707: English reviews
Los Angeles, California
Reviewed 26 May 2015

The JW Marriott Mexico City was such a great experience. This was my first time in Mexico City and I am excited to return. The hotel staff were incredible! Janette who worked in the executive lounge always remembered exactly what I liked to order for breakfast and she brought it right to my table without me even asking. That is...

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Thank VEROBENI
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest Thank you for kind words about the JW Mexico City, especially about Jeannette’s service, I will share your comments with the team principally with her, I’m sure she will be very happy to hear them. Please come back soon we will be very happy to have you back. Thanks again for choosing our JW Mexico City Best regards...

Carlsbad, California
Reviewed 24 May 2015

My wife and I are frequent international travelers and hold any hotel we stay at to high standards. The staff at the Mexico City - JW Marriott far and away exceeded any expectations we had making our stay the best we've experienced of any top level hotel chain. All was as one would expect from a JW with regard to...

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Thank MicahSW
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Micah, Thank you for choosing the JW Marriott Mexico City for your most recent visit to Mexico City, it is great to hear that you could find that very necessary and well deserved de-stressing moment in our hotel. We are always looking for the best ways to help our guest with their different goals. It will be great if...

San Francisco, California
Reviewed 24 May 2015

This was our first visit to Mexico City and I wanted to stay in a comfortable hotel that was conveniently located. I read the reviews for the JW and decided to go ahead and book. Very glad we did, because our stay was wonderful. First off the staff is so friendly and helpful. They helped us setup tours and transportation...

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1Thank theoatybear
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Theo, Thank you very much for taking the time to write a review from your last visit to our JW Mexico City. We are happy to know that you had a great experience during your stay, we are proud of our location and facilities however we are much prouder from our staff, and it is great to know that...

San Antonio, Texas
Reviewed 23 May 2015

We stayed at this awesome JW Mexico City hotel on May 8-12 mainly due to it's proximity to the Auditorio Nacional (Juan Gabriel Concert...which was his best seen to date.. it lasted 5 hours!). The hotel is directly across the street from the Auditorio, and about a 15 minute walk to the Museo de Antropologia. There are also a moderate...

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3Thank Travelfan862000
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you so much for taking the time to write your experience during your most recent stay in our JW Marriott Mexico City. I will share all your comments with our entire staff, but especially with Francisco, Andrea, Herlynda, and Rene, they will be very happy to know that you were pleased with their service. We always try...

London, United Kingdom
Reviewed 22 May 2015

I've stayed at a lot of JW's and have always been impressed. The JW in Mexico City met the bar (and perhaps raised it). Here's why: The Service was fantastic from the minute we checked in. We were greeted very professionally and asked about the everything we might need (parking, transportation, pool access, floor preference, bed preference, etc.). We also...

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Thank kenster99
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for taking the time to write a review of the JW Marriott Mexico City, We are always looking to exceed our guest needs and expectations, it is great to hear that we achieved this goal with you and your family, we are very proud of our executive lounge and our pool area is one of the...

Denver, Colorado
Reviewed 20 May 2015 via mobile

We enjoyed staying here during a 9 day business trip. The staff was courteous, could speak English if asked, and was always available. The room was comfortable and clean. An excellent closet for putting clothes away too. They offer plenty of bottled water for brushing your teeth and drinking. Additionally, the hotel is located near many restaurants.

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Thank ColoradoGirlTraveler
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for taking the time to write a review of the JW Marriott Mexico City and share your experience with other travelers. We are happy to know that you have a great stay with us; our staff is always looking the way to help our guest, I am glad to know that we could do it for...

Toronto, Canada
Reviewed 20 May 2015

We held a corporate event at this hotel for a number of our senior executives, the space and service provided for our event was second to none. The staff, including Pamela, Alex, Juan Carlos, Cesar, Pedro, Jose and Fernando (to name a few) were always a step a head of us and provided outstanding service! The hotel rooms have recently...

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Thank TaylorRS
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Taylor, Thank you for choosing the JW Marriott Mexico City for your event, it is great to hear that our service was great and our staff provided you with the best. I will share your comments with them, they I’m sure will be happy to hear them. We will be happy to have you back whenever you have another...

Lima
Reviewed 16 May 2015 via mobile

The hotel location is great a couple of block away of Parque Lincoln with a great playground for kids, a few blocks from avenida mazaryk and very good restaurants. On the opposite direction one have Auditorio Nacional very close, Chapultepec and Museo Antropologico. On Auditorio Nacional one can take the Turibus. Everything is close to the hotel. The staff and...

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Thank adelsolarf
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thanks for taking the time to write a review of our JW Mexico City. It is great to hear that our staff (in this case Concierge) went the extra mile trying to help you, we are always looking the best way to help our guest in all their needs. Also I’m happy to know that you found our...

New York, New York, United States
Reviewed 16 May 2015

This is my go-to hotel for business travel in Mexico City, which I visit 4-6 times per year. I have stayed at all the various top hotels but settled on the JW for a couple of reasons: the executive lounge is a great place to unwind at the end of the day or meet a colleague, and also offers a...

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Thank AnneB1234181
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Anne, Thank you for taking the time to share your experience at the JW Marriott Mexico City with other travelers. We are glad to hear that we could provide you with the service and comfort that you deserve. We always try to provide the best service possible in order to create the best ambience possible to enable our guest...

Reviewed 14 May 2015 via mobile

Very well located hotel. Beside that disappointed by the quality of the building and of the hotel in general Very old school decoration in the room (bathroom are ok), even though the hotel had a refurbished lately you can feel that it's a 25+ year old building. AC is the noisiest I've had in a long time, the gym is...

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Thank aoliv
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for staying at the JW Marriott Mexico City, We are always looking to provide the best possible service for our entire guest and help them to create memorable experiences, I am glad to know that your receive the level of service that you deserve. Thank you for all your feedback, it is very important for us,...

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Staying in Polanco

Neighbourhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about JW Marriott Hotel Mexico City

Address: Andres Bello 29 | Polanco Mexico City Distrito Federal 11560 Mexico, Mexico City, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: $241 - $760 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Mexico City 4.5*
Number of rooms: 312
Reservation Options:
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Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City
Hotel Style:
#2 Spa Hotel in Mexico City
#2 Family Hotel in Mexico City
#4 Luxury Hotel in Mexico City
#5 Business Hotel in Mexico City
#6 Romantic Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Mexico City staff and other travellers.
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Questions? Get answers from JW Marriott Hotel Mexico City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner parkview suite has floor to ceiling windows running almost the entire length of room with spectacular views!”
 of 5 bubbles Decormom, 19 Jan 2017 | Read review
“Stay as high up as possible”
 of 5 bubbles EGRap, 4 Jan 2017 | Read review
“Ask for a room that faces the front of the hotel and has a view of the park.”
 of 5 bubbles cameraman612, 4 Jan 2017 | Read review
“Ask for a room facing the pool and the Auditorio Nacional”
  • Lovely gift from the staff
  • Decorations as provided by the staff
 of 5 bubbles 561marieg, 3 Jan 2017 | Read review
“Room with Park View offers excellent view of National Auditorium and Military Field”
 of 5 bubbles SeaStars, 2 Jan 2017 | Read review
5 of 5