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JW Marriott Hotel Mexico City Santa Fe

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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Welcome to JW Marriott Hotel Mexico City Santa Fe, a luxury hotel in Mexico City's most modern district. Our Mexico City hotel's privileged location at the heart of Santa Fe will give you access to cutting-edge restaurants, bars, cafes, boutiques, and malls. Some of the city's most notable corporations and universities are all just steps away.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Room Service
Wheelchair Access
Restaurant
Bar/Lounge
Spa
Public Wifi
Dry Cleaning
Meeting Rooms
Hot Tub
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Heated pool
Outdoor pool
Airport Transportation
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Minibar
Good to know
HOTEL STYLE
Business
Luxury
HOTEL CLASS
Hotel links
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Location
Full view
Neighbourhood
Santa Fé
Few neighborhoods have undergone such enormous change as Santa Fé, now a high-end destination with luxurious residences, apartments, hotels, rooftop bars offering incredible views and restaurants with extraordinary cuisine. Garden Santa Fé mall has earned several architectural awards for its design. This neighborhood is the best choice for those looking to get fully pampered by a romantic escapade.
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Reviews & more
569Reviews
232Photos
7Q+A
75Room tips
Traveller rating
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So far I've spent 60 nights at this hotel this year and every time I come back, no matter If I've been gone for 3 days or a month the staff remembers my name, greets me, and does everything in their power to make my stay comfortable. The bellman named Andres in particular always
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Response from GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded yesterday
Dear gstempinski1, Thank you for taking the time to share your comments with the TripAdvisor community regarding your last stay with us. Customers like you deserve a unique and special service. It is a wonderful pleasure to read such an excellent experience, we like to offer an environment in which our guests enjoy a personalized experience. As well as it mentions it we have collaborators trained that offer quality attention to the our guest. Thank you for staying at the JW Marriott Hotel Mexico City Santa Fe and we hope you choose to stay with us again whenever your travel needs bring you back to Mexico City. Cordially, Miguel A. Hernández General Manager
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JW must have been an amazing property 10 years ago, but now the rooms are already showing a need for refurbishment. They are nice and comfy but a bit dark and the furniture does look tired.
Other than that the location is very good as you are 2 blocks away from a mall with some o
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Response from GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded yesterday
Dear DIRivas82, Thank you for taking the time and share your comments regarding the friendliness of our staff. We are happy to hear your opinion, we want invite you to Executive Lounge area we have a terrace and a lot of kind of mexican food, you will love it´s a wonderful experience with a great quality service. One of our main objectives is to create exceptional JW experiences that leave lasting memories. Cordially, Miguel A. Hernández General Manager
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I travel frequently for business and stay at this hotel in Mexico City. The hotel is excellent and most staff are very good. Juan Lopez is an exception; he is the most gracious and kind server at the hotel. He remembers his guests names, the way they like their coffee and any spe
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Response from GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded yesterday
Dear Janet M, Thank you for choosing JW Marriott Hotel Mexico City Santa Fe for your most recent stay and also for sharing your travel experience with the TripAdvisor Community. That's right! our service in the hotel it´s exceptional, we want invite you to Pool area and Oriental Spa, you will love it´s a wonderful experience with a great quality service. We appreciate your feedback and are delighted to hear that you had a great stay. One of our main objectives is to create exceptional JW experiences that leave lasting memories. Cordially, Miguel A. Hernández Director General
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Stayed here for business and from start realised this was not going to be be the top star treatment you’d expect. Requested a car from the hotel to pick me up but it was late by over an hour. When I called after getting through arrivals it hadn’t even set off to pick me up. So I
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Response from GM JW Marriott ... M, Front Office Manager at JW Marriott Hotel Mexico City Santa Fe
Responded 3 weeks ago
Dear LondonSLR, Thank you for taking a time to write a review about your recent stay with us. We take very serious every single comment from our guests; it has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this inconveniences from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Mexico City. Sincerely, Venjoseph Diaz Front Office Manager
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I was looking for a weekend of relaxation and rest with my son and decided to stay at this hotel. It was worth it and I am already planning to return before the end of the year. The massage service is extraordinary, the service and the variety of services. Ask for Paulina and Ale
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Response from GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded 2 weeks ago
Dear Marie27may, Thank you for choosing JW Marriott Hotel Mexico City Santa Fe for your most recent stay and also for sharing your travel experience with the TripAdvisor Community. We are grateful to learn more about your stay. Our aim is to provide all guests with an unforgettable hotel experience and your honest feedback is an important part of that process to create exceptional JW experiences that leave lasting memories. It will be a pleasure that on your next visit enjoy an exceptional experience in Cua and Quattro restaurants are wonderful with a great quality service. Thank you again for your time and come visit us again soon! Sincerely, Miguel A. Hernández General Manager
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Photo provided by managementJW Marriott Hotel Mexico City Santa Fe
Guest room
Photo provided by managementJW Marriott Hotel Mexico City Santa Fe
Guest room
Photo provided by managementJW Marriott Hotel Mexico City Santa Fe
Guest room
Photo provided by managementJW Marriott Hotel Mexico City Santa Fe
Guest room
Photo provided by managementJW Marriott Hotel Mexico City Santa Fe
Suite
Previous
We want a relaxing saturday with a little pool and jacuzzi. is the pool usually crowded on weekends? are there many events at night (weekends)?
I don't believe so - i was in Mexico City for two weeks but moved downtown for the weekend as Santa Fe is a business district and frankly there is not a lot to do there other than the mall which is a drive anyway (so you can visit by Uber from anywhere) I think also the pool area and jacuzzi are very small (maybe for about 30 people?) so although it should be quiet on the weekend, any number of people could spoil your relaxation. The spa seems nice and the workout area has good equipment.
1 vote
I'll be there in two weeks. Did the hotel suffer any earthquake damage? Are the roads between you and Toluca okay to commute? Thanks. Wishing you all well.
Hi, Agree with what Ileana A has said, a little damage like crack on glass railings. Hotel is safe to stay, however, I am not sure abut road to Toluca, my apologies. Bon Voyage!
1 vote
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Is it a good area to stay at, when visiting? Does the area around the hotel offers nightlife, bars? Shopping ? Thank you
There is plenty of shopping malls in the area. Many Restaurants within walking distance. Nightlife you many need to go downtown..
0 votes
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How long is the swimming pool in meters and at what temperature is it kept?
Dear Renirk, The pool is 18 meters long with a 4 meter widht and 1.20 meters in depth. It is always kept at 30 grades Celsius. If there's anything else we can help you with we will be happy to do so. Warm regards.
1 vote
Hola que tal Tienen algún paquete lunamielero? Gracias!
Estimado Alvaro G, Nuestro paquete lunamielero incluye desayuno buffet, 1 botella de Champagne, fresas cubiertas con chocolate, y acceso al circuito de hidroterapia en nuestro Oriental Spa. La tarifa en habitación estándar de lujo es de $378 USD y en Jr Suite de $568 USD, impuestos incluidos. Si desea más información sobre este u otros paquetes puede consultar nuestro website o bien proporcionarnos su correo electrónico para enviarle la descripción de cada uno. Quedamos a sus órdenes, Saludos.
0 votes
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12
"Rooms that end in 09 are very large with a tradeoff of them being a bit darker than the other rooms due to fewer windows."
"Book an executive room and stay on the 14th floor; that is where the lounge is!"
"Elegant and great location for couples and business."
"get a room on a high floor with good views."
"5 stars on all accounts but app wouldn’t allow me to do so"
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PRICE RANGE
US$131 - US$243 (Based on Average Rates for a Standard Room)
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CitySanta Fé
NUMBER OF ROOMS
221
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