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Novotel Mexico Santa Fe

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Novotel Mexico Santa Fe
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196 Reviews from our TripAdvisor Community

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Showing 70: English reviews
Phoenix, Arizona
Level Contributor
19 reviews
6 hotel reviews
Reviewed 2 weeks ago

This hotel seemed to be well maintained. The check-in staff and switchboard were very fluent in English. The room included two complementary bottles of water each day. The bed was comfortable and the room spacious. Work area was not optimal-fixed straight back chair, but ample space, light and power outlets. The restaurant menu is not large but OK for a... More 

Helpful?
Thank malthebruce
Napoleon F, Gerente at Novotel Mexico Santa Fe, responded to this review

Dear Guest. It is always a pleasre to have positive feedback. Be sure that every comment will be considered. We hope to see you soon! Best regards. More 

Level Contributor
8 reviews
3 hotel reviews
Reviewed 2 weeks ago via mobile

Standard room standard buffet breakfast the staff is very helpful. The hotel needs some modernization because some part of the hotel is look like it stayed here from socialism. The bathroom was the best part of the room. It was spacious and modern.

Helpful?
Thank M1952CAstephenp
Napoleon F, Gerente at Novotel Mexico Santa Fe, responded to this review

Dear Guest. We appreciate your valuable comments. Every single one of them is considered in order to offer you a better experience. Thank you so much for your time and hope to see you soon! Best regards. More 

Weston, Florida
Level Contributor
344 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 25 September 2016

Really comfortable, clean and nice hotel, good customer service and great location in the middle of Santa Fe district in Mexico City. We had a 2 days business trip, we were within walking distance from the office we visited. We also had breakfast in the hotel, very good as well. We plan to stay here again when we come back... More 

Helpful?
Thank Francisco A
Napoleon F, Gerente at Novotel Mexico Santa Fe, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

London, United Kingdom
Level Contributor
1,424 reviews
186 hotel reviews
common_n_hotel_reviews_1bd8 453 helpful votes
Reviewed 16 September 2016 via mobile

This is a very standard Corporate hotel situated in Santa Fe (very far away from the city centre) and I just can't say anything special at all as everything is average but nothing is wrong. Service is ok, rooms are ok and breakfast is decent. Good price thought. Good for business in a budget if you have an office in... More 

Helpful?
Thank Ricardo B
Napoleon F, Gerente at Novotel Mexico Santa Fe, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! More 

Conroe, Texas
Level Contributor
104 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 14 September 2016

If you ever stay at this property pay close attention to your charges at checkout. We stayed from 9/9/2016 to 9/11/2016 at this hotel in order to attend a wedding. The bride had negotiated a special rate for the guests. Upon checking out, we were being charged 2,000MX$ more than the rate that had been quoted. Luckily I had copy... More 

Helpful?
Thank Jenaro45
Napoleon F, Gerente at Novotel Mexico Santa Fe, responded to this review

Dear Guest. Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow... More 

Travellers are raving about these Mexico City hotels

Queretaro, Mexico
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 August 2016

An average business hotel. Facilities and services are what you could at least expect of that price range hotel. Location is the best asset of this hotel. You're within 20 minutes walking distance of great restaurants, bars and malls.

Helpful?
Thank Guillermo A
Napoleon F, Gerente at Novotel Mexico Santa Fe, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! More 

Vernon
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 June 2016

the room was ok, the mini fridge did not work and was actually a mini bar full of overpriced warm drinks which we did not consume. The phone didn't work some of the time. I specifically chose this hotel because it had a swimming pool. When we arrived there was a notice that the pool was closed for maintenance for... More 

Helpful?
Thank 562sharono
Napoleon F, General Manager at Novotel Mexico Santa Fe, responded to this review

Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrence. Our relationship with our guests is... More 

Mexico City, Mexico
Level Contributor
96 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 May 2016

With clean, spacious, comfortable rooms, Novotel offers all the main services that a business traveler requires at Santa Fe’s neighborhood in Mexico City. Staff is kind, and the place has a wide range of dining options available nearby. It surely complies with Accor’s franchise features. Good for business traveling or short trips to Santa Fe’s area.

Helpful?
Thank Francisco H
Napoleon F, Director General at Novotel Mexico Santa Fe, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

San Juan, Puerto Rico
1 review
Reviewed 26 April 2016

all fabulous great, they treat me like a tycoon. the first-rate service. huge and tasty restaurant. It magnifies the location. rooms very very clean trained staff beautiful hotel. sleeping superbly well.

Review collected in partnership with Novotel Hotels

Helpful?
Thank ac_oestela
Napoleon F, General Manager at Novotel Mexico Santa Fe, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

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Staying in Santa Fe

Neighbourhood Profile
Santa Fe
Few neighborhoods have undergone such enormous change as Santa Fé, now a high-end destination with luxurious residences, apartments, hotels, rooftop bars offering incredible views and restaurants with extraordinary cuisine. Garden Santa Fé mall has earned several architectural awards for its design. This neighborhood is the best choice for those looking to get fully pampered by a romantic escapade.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The 4-star Novotel México Santa Fe hotel is situated in the heart of the exclusive residential and commercial area of Mexico City. It is just 10 mins from the Expo Bancomer convention center, 30 mins from Toluca airport and close to entertainment such as the Santa Fe shopping center, parks and restaurants. Ideal for business trips or family vacations, it has 148 modern, comfortable rooms, a restaurant, bar, outdoor pool, fitness center, 6 meeting rooms and free connection to the Internet. ... more   less 

Additional Information about Novotel Mexico Santa Fe

Address: Antonio Dovali Jaime 75 | Col Centro de Ciudad, Mexico City 01210, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Price Range: $74 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Mexico Santa Fe 4*
Number of rooms: 148
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Booking.com, Odigeo, Priceline, Cheap Tickets, Travelocity and ACCOR so you can book your Novotel Mexico Santa Fe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Mexico Santa Fe Hotel Mexico City
Novotel Mexico City
Accor Mexico City
Mexico City Novotel
Novotel Mexico Santa Fe Mexico City
Hotel Style:
#44 Luxury Hotel in Mexico City
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Questions & Answers

Questions? Get answers from Novotel Mexico Santa Fe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No special recommendation----just don't stay there !!!”
 of 5 bubbles Jenaro45, 14 Sep 2016 | Read review
“We had a dog, that was welcomed, paid a small fee, and have the rooms in a low floor.”
 of 5 bubbles Marciacbm, 15 Dec 2015 | Read review
“Make sure you get a room at the front of the hotel, otherwise you are facing the JW Marriott, behind.”
 of 5 bubbles colbox, 21 Nov 2015 | Read review
“Rooms above 4th floor have better views”
 of 5 bubbles 764taos, 3 Mar 2015 | Read review
“Shower corner (no bath) gave somewhat wet floor around the washingtable.”
 of 5 bubbles joepk126, 28 Oct 2014 | Read review
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