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Novotel Mexico Santa Fe

NovotelUS$76*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Novotel Mexico Santa Fe
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216 Reviews from our TripAdvisor Community

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Showing 75: English reviews
Queretaro City, Mexico
Reviewed 23 August 2016

An average business hotel. Facilities and services are what you could at least expect of that price range hotel. Location is the best asset of this hotel. You're within 20 minutes walking distance of great restaurants, bars and malls.

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Helpful?
Thank Guillermo A
Napoleon F, Gerente at Novotel Mexico Santa Fe, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Vernon
Reviewed 15 June 2016

the room was ok, the mini fridge did not work and was actually a mini bar full of overpriced warm drinks which we did not consume. The phone didn't work some of the time. I specifically chose this hotel because it had a swimming pool. When we arrived there was a notice that the pool was closed for maintenance for...

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Helpful?
Thank 562sharono
Napoleon F, General Manager at Novotel Mexico Santa Fe, responded to this review

Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrence. Our relationship with our guests is...

Mexico City, Mexico
Reviewed 1 May 2016

With clean, spacious, comfortable rooms, Novotel offers all the main services that a business traveler requires at Santa Fe’s neighborhood in Mexico City. Staff is kind, and the place has a wide range of dining options available nearby. It surely complies with Accor’s franchise features. Good for business traveling or short trips to Santa Fe’s area.

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Helpful?
Thank Francisco H
Napoleon F, Director General at Novotel Mexico Santa Fe, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

San Juan, Puerto Rico
Reviewed 26 April 2016

all fabulous great, they treat me like a tycoon. the first-rate service. huge and tasty restaurant. It magnifies the location. rooms very very clean trained staff beautiful hotel. sleeping superbly well.

Review collected in partnership with Novotel Hotels
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Helpful?
Thank ac_oestela
Napoleon F, General Manager at Novotel Mexico Santa Fe, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Ottawa, Ontario
Reviewed 24 March 2016

Review collected in partnership with Novotel Hotels
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Helpful?
Thank 828anonymousg
Napoleon F, General Manager at Novotel Mexico Santa Fe, responded to this review

Miami, Florida
Reviewed 16 March 2016

I had better experience in previous visits to this Hotel. Rooms are still in good condition, clean and confortable. Restaurant service is the problem: Cold coffee, cold food, no tableware, slow service... I found my clothes in the floor (some of them). Nobody could explain me what happened. Nothing was missing but I was kind of afraid. Best Marcelo

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Marcelo L
Napoleon F, General Manager at Novotel Mexico Santa Fe, responded to this review

Dear Guest. We really appreciated the time that you have taken to let us know about your experience. We have allready taken proper actions with our staff and leaders to prevent any issue in our service, we can guarantee that on your next stay you will have a completely different impression about our restaurant. Lokking forward to have you with...

Reviewed 13 March 2016 via mobile

Asides from its location it is a pretty bad place to stay at. Rooms are dated and unkempt, beds are uncomfortable and cleanliness is held at a very mediocre standard. Breakfast is included only if you eat on site - cannot carry out even a small yogurt. Food at the restaurant is subpar. Would advise against staying in this hotel.

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Helpful?
Thank Isabel S
Napoleon F, General Manager at Novotel Mexico Santa Fe, responded to this review

Dear Guest. Thank you so much for sharing your valuable comments with us. We will reinforce the information provided since the first contact with us. That way you will be informed about our available options and we can avoid any unnpleassant situations. We remain at your service, with a strong commitmernt of improve all of our services. Best regards.

Reviewed 13 February 2016

The hotel is in a great area, close to a lot of attractions and shopping centers. The hotel staff is very nice and helpful. My overall stay was ok. The rooms are nice enough, the TV channels are scarce in variety and can't be changed to English audio so that kind of sucks. The room looks a bit out- dated,...

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Helpful?
Thank Juan E
Napoleon F, General Manager at Novotel Mexico Santa Fe, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive a sincere feedback. We will work in the air conditioning situation, i can assure you that your next visit will be completely different. Thank you again for sharing your experience. Sincerely, Napoleon Flores Mares. General...

Mexico City, Mexico
Reviewed 5 January 2016

We were greeted by Javier at the fromt desk. He was very accommodating. Anatalia at the dining room was also very very nice. The room was pretty mediocre, it felt pretty old because the wallpaper was peeling and the carpet had stains. The food needs improvement, on New Year's Eve I had a Fillet Mignon and my husband had pasta....

Review collected in partnership with Accorhotels.com
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Helpful?
Thank mushalvarez
Napoleon F, General Manager at Novotel Mexico Santa Fe, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Mexico City Santa Fe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to...

Estado de Mexico, Mexico
Reviewed 15 December 2015

Very Good Hotel, good service, the cuisine is very eficient, they have a nice pool on the terrace ( although no view from there), the breakfast is excelent, and the service in the looby very cordial and pleasant. The only adaptation we have to adjust, was the parking that is shared with school and other busines, I had to leave...

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Helpful?
Thank Marciacbm
Napoleon F, General Manager at Novotel Mexico Santa Fe, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

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04/06/2017 05/06/2017
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Staying in Santa Fe

Neighbourhood Profile
Santa Fe
Few neighborhoods have undergone such enormous change as Santa Fé, now a high-end destination with luxurious residences, apartments, hotels, rooftop bars offering incredible views and restaurants with extraordinary cuisine. Garden Santa Fé mall has earned several architectural awards for its design. This neighborhood is the best choice for those looking to get fully pampered by a romantic escapade.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The 4-star Novotel México Santa Fe hotel is situated in the heart of the exclusive residential and commercial area of Mexico City. It is just 10 mins from the Expo Bancomer convention center, 30 mins from Toluca airport and close to entertainment such as the Santa Fe shopping center, parks and restaurants. Ideal for business trips or family vacations, it has 148 modern, comfortable rooms, a restaurant, bar, outdoor pool, fitness center, 6 meeting rooms and free connection to the Internet. ... more   less 

Additional Information about Novotel Mexico Santa Fe

Address: Antonio Dovali Jaime 75 | Col Centro de Ciudad, Mexico City 01210, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Price Range: $88 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Mexico Santa Fe 4*
Number of rooms: 148
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hotwire, ACCOR, Orbitz, Cheap Tickets, Cancelon, TripOnline SA, HotelQuickly and Hotel.de so you can book your Novotel Mexico Santa Fe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Mexico Santa Fe Hotel Mexico City
Novotel Mexico City
Accor Mexico City
Mexico City Novotel
Novotel Mexico Santa Fe Mexico City
Hotel Style:
#44 Luxury Hotel in Mexico City
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Questions & Answers

Questions? Get answers from Novotel Mexico Santa Fe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No special recommendation----just don't stay there !!!”
Jenaro45, 14 Sep 2016 | Read review
“We had a dog, that was welcomed, paid a small fee, and have the rooms in a low floor.”
Marciacbm, 15 Dec 2015 | Read review
“Make sure you get a room at the front of the hotel, otherwise you are facing the JW Marriott, behind.”
colbox, 21 Nov 2015 | Read review
“Rooms above 4th floor have better views”
764taos, 3 Mar 2015 | Read review
“Shower corner (no bath) gave somewhat wet floor around the washingtable.”
joepk126, 28 Oct 2014 | Read review
5 of 5
Novotel
US$76* /night
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TripAdvisorUS$76
CancelonUS$84
Hotels.comUS$76
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Prices are for 1 room, 2 adults
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