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W Mexico City

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W Mexico City
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843 Reviews from our TripAdvisor Community

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Showing 550: English reviews
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Edinburgh, United Kingdom
Reviewed 1 week ago

Situated in Polanco, which is a great area to wander around. Like all W Hotels very modern, although I sense it might be due a slight refit/update. I thought the restaurant (Spanish Menu, so do not expect anything Mexican) was OK....nothing to get too excited about, although the service was exceptional and you have the option to sit outside, which...

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Helpful?
Thank glen g
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello Glen, Thank you for sharing with us about your experience. It is good to know that you had a great time in W Mexico city. We are actually very proud of the service overall. Do not forget to contact our Whatever Whenever team for your next stay and we will be happy to assist you! Best Regards, Yair Hernández...

Chicago, Illinois
Reviewed 3 weeks ago

My fiance and I stayed at the W from January 27th to January 29th of 2017 when we traveled to Mexico City for leisure. The location of the hotel in Polanco is wonderful. It is a very nice and safe area which is very walkable. There are plenty of restaurants and shops close by, We arrived at the hotel at...

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Helpful?
Thank Rohit_Loomba
W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

Hello Rohit_Loomba; It's great to know you had an amazing time and a complete W Experience! I think the only thing you missed was our restaurant J by José Andrés, don't forget to try it during your next stay, it's a must in Polanco. The Alan Walker set was so vibrant, wasn't it? Don't forget to follow our social media...

Houston, Texas
Reviewed 3 weeks ago via mobile

The W in Mexico City Polanco area was fantastic. Great hotel close to great nightlife. Felt very safe walking around during the day and early evenings. Just like most major cities, watch your surroundings and don't stray too far from crowds and you are just fine. The W has a great bar and reataurnat downstairs and everything in Mexico City...

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Helpful?
Thank Raj716
W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

Hello there Raj716: Thanks a lot for sharing a bit of your stay with us! It looks like you had a great time exploring the night life in Mexico City, and last weekend we had Alan Walker doing some jams in our first W Happening of 2017! Hope you had the chance to be part of it; and if you...

Reviewed 5 weeks ago via mobile

W hotel day spa is a little oasis to escape the hectic fast pace life of overcrowded Mexico City. They have a wonderful detoxing temazcal which is an ancient prehispanic steam bath which is hard to believe that it actually exists una hip hotel in the heart of Mexico City. The massage therapists are wonderful a provide services tailored to...

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Helpful?
Thank Lorena P
W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

Hello there Lorena P; Indeed, our Away Spa is the best way to leave all the stress behid and to start a relaxation time with our therapists, temazcal, hot tub and more! Get ready to refuel yourself and start your week with the best attitude! Don't forget to drop by to our restaurant J by José Andrés to taste the...

Washington
Reviewed 17 January 2017

The lobby has a decent bar, and the rooms are thoughtfully decorated with local touches. Great amenities, and the Jose Andres restaurant gets very good reviews. The cab driver who was waiting to take me to the airport claimed he didn't have change, so either pre-pay at the hotel or make sure you have exact change for the approximately 400...

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Helpful?
Thank mrsirin
W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

Hello mrsirin; Thanks a lot for choosing us as your home away from home! I'm sorry to hear the situation with your transportation since we take precautions to avoid that kind of issues; we will speak with our drivers to verify it won't happen again. On the other hand, is great to know you enjoyed our restaurant J by José...

Reviewed 15 January 2017

I just finished a 9-day stay at W Mexico City and couldn't be more impressed. While the ultra-modern decor might not be for everyone, the bed was sumptuous, the room was well-stocked in amenities and minibar offerings, and the staff were uniformly helpful - -especially the "whatever/wherever" desk which went above and beyond multiple times. The location is excellent, especially...

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Helpful?
Thank Nelson S
W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

Hi Nelson S; WOOW! It looks like you had a complete W Experience, thanks a lot for sharing it with us! Our decor might be a bit impressive for some people, but it's great to know you loved our vibrant style! Whatever / Whenever is more that just one area in W, it's part of our worldwide philosophy focused on...

San Francisco, California
Reviewed 12 January 2017

After the first nite we were upgraded as the hotel was not very crowded during the holiday. However, we met a very resistant housekeeping manager. We were congested and asked for a few boxes of Kleenex. The room had a nice functional shower and tub so we asked for extra body wash for the bath. She came back 15 minutes...

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5Thank Sam S
W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review Hello Sam S; Thank you for bringing this to our attention. We are aware of the points you mentioned and they are currently adressed by our quality team. Please feel free to contact me directly for further assistance, or let me know if there is something else we...

Washington uk
Reviewed 6 January 2017

The staff are very friendly and in a good location. Rooms are very modern and chic. very prompt service. Good Breakfast with fresh produce. convenient location to catch sight seeing bus. good restaurants near by

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Helpful?
Thank Sumitha V
W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

Hello there Sumitha V; It's great to know you had a great stay with us, thanks for sharing it! Our talent (staff) is the best thing we have in W Mexico City and we liked that you think in the same way. During your next stay dont forget to talk with Yoshio Ayala, our W Insider; he will give you...

Miami, Florida
Reviewed 4 January 2017

Hotel is very modern and comfortable ,the location couldn't be better , walking distance from bars and restaurants. very comfortable mattress and linens. Rooms are very spacious. The restaurant J by Jose Andres also very good. staff is excellent.

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Helpful?
Thank mrencinales
W_Mexico_City, Whatever / Wjenever at W Mexico City, responded to this review

Hello mrencinales; Thanks a lot for sharing a bit of your stay with us! We love to be in Polanco, we have a lot of things to do here, from museums to the best bars in the City! Our talent (staff) is the best we have in W Mexico City, we are always trying to create a W Experience for...

London, United Kingdom
Reviewed 4 January 2017

If you like quirky old boutique hotels, this place definitely isn't for you. The hotel is incredibly modern with immaculate bedrooms with lots of modern functionality. Upon entering the room, it's very spacious and the bed was incredibly comfortable. The bathroom was spotless, all the features were modern and the shower excellent. The room has loads of tiny details to...

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Helpful?
Thank Simon E
W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

Hello there Simon E; It's hard to find dault with this hotel? I think the only fault during your stay was you didn't get the chance to visit our Living Room Bar nor our Away Spa! But honestly, we love to read reviews just like this one! Here in W Mexico City we try to exceed the expectations of our...

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Staying in Polanco

Neighbourhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about W Mexico City

Address: Campos Eliseos 252, Mexico City 11560, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: $230 - $653 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W Mexico City 4.5*
Number of rooms: 237
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Cheap Tickets and Jetsetter so you can book your W Mexico City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w Mexico City Hotel Mexico City
w Hotels Mexico City
Hotel Style:
#9 Spa Hotel in Mexico City
#16 Luxury Hotel in Mexico City
#33 Romantic Hotel in Mexico City
#39 Family Hotel in Mexico City
#48 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from W Mexico City staff and other travellers.
4 questions
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Questions? Get answers from W Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was on the seventh floor and comfortably removed from the disco-throbbing bar.”
 of 5 bubbles 670nelsons, 15 Jan 2017 | Read review
“Safety First. This area is not safe. I personally got robbed of my $2000 watch in broad day light. Near Polanco.”
 of 5 bubbles adnank2017, 1 Jan 2017 | Read review
“Caramba views over the close area are at higher floor levels - worth it!”
 of 5 bubbles ThorwaldVikingAsgaar, 12 Nov 2016 | Read review
“There're suites with a small terrance and great view.”
 of 5 bubbles 534pilarb, 3 Nov 2016 | Read review
“The room is very comfortable with a very modern decoration.”
 of 5 bubbles , 30 Sep 2016 | Read review
5 of 5