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W Mexico City

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W Mexico City
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852 Reviews from our TripAdvisor Community

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Showing 555: English reviews
Caracas, Venezuela
Reviewed 21 April 2013

I was on a business trip, and after solving a minor problem with my reservation, everything went good. Staff is always there in case you need them. The bar in the living room is perfect to relax after a long day work. Very well located, near Hard Rock Cafe, Mexican Restaurant El Bajio,and plenty of other restaurants around. Pros: Location...

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Helpful?
Thank elgamero
W_Experience_Manager, Gerente at W Mexico City, responded to this review

Hola ELGAMERO Tanks for you comments!!! On behalf of the entire W team friendly greetings from Mexico ... we look forward to see you soon!!! Luz Madrid W Experience Manager

Reviewed 8 April 2013 via mobile

We have spent two New Year's Eve at this hotel and it is fantastic. Great service at all times. Food is great both at restaurant and room service. It's a romantic hotel. And it's near lots of great restaurants walking distance. I would definitely go back for another new year.

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1Thank Yikesx
Luz M, Manager at W Mexico City, responded to this review

Dear Yikexs Thank you for your loyalty and for sharing your experience with us. You're welcome to spend every new years with us!!!! We look foward to see you again, rest assure we will create the experience that you deserve. Luz Madrid W Experience Manager

Vancouver, Canada
Reviewed 8 April 2013

My hubby and I went to mexico city to see a concert that had been a life long dream of mine. Originally we were supposed to stay at Hotel Boutique Casa Vieja Mexico and they cancelled our reservation less then a week prior to our departure. Sooooo we decided to stay at the w and boy am i happy. It...

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Thank aoife j
Luz M, Manager at W Mexico City, responded to this review

Dear Aoife Thanks for sharing your feedback. We are glad you had a memorable experience, we will share your opinion with our team and make sure to continue creating unique experiences. We hope to see you in the near future at W Mexico City. Luz Madrid W Manager Experience

Sao Paulo, SP
Reviewed 7 April 2013

the decoration is awful. I don't know what people had in mind when painted the walls and ceiling in red and have the shower close to the window. The hotel seems ok. Services are fine. Restaurant is ok (so far...) but I think the architect should look for another career.

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Thank Jose_Armando_Porto
W_Experience_Manager, Gerente at W Mexico City, responded to this review
Google Translation

Hola Jose_Armando_P Gracias por las observaciones que nos mencionas, este tipo de detalles son importantes para nosotros, porque de esta...

Dijon, France
Reviewed 5 April 2013

i stayed in this hotel during a business trip.The hotel is very modern and the room was excellent with a very nice decoration which gave you a very positive energy. the other guests of the hotel they were in their majority very elegant. the staff always very helpful! the location is a very good neighborhood of Mexico City.

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Helpful?
Thank Koulaloglou
W_Experience_Manager, Manager at W Mexico City, responded to this review

Dear Kaulaloglu Thanks for taking the time to share your comments about your stay with us. And also thank you for choosing W for your business trip. It will be a pleasure to welcome you once again in the near future. If I can be of further assistance, please do not hesitate to contact me. Luz Madrid Experience Manager

Mexico
Reviewed 3 April 2013 via mobile

Service was very good, they take care of all the details, at check in as we were traveling with two kids they gave them a little doll ( that was a nice gesture ) and in general the staff was very cooperative and always courteus. I definately recomend this hotel.

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Thank W0rldTraveler001
W_Experience_Manager, Manager at W Mexico City, responded to this review

Dear W0rldTraveler001 Thanks a lot for you feedback!! We at W strive to make each guest experience memorable and pleasant, and it is always nice to hear you enjoyed your stay with us. Foward to welcoming you and your family at the W Mexico City again in the near future . Luz Madrid Experience Manager

Hamden, Connecticut
Reviewed 30 March 2013

The W in Mexico City is a very modern hotel with updated rooms and very contemporary atmosphere. It is a very nice place to relax and share good times with friends. The meeting services and rooms were also nice and comfortable.

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Helpful?
Thank Richard C
W_Experience_Manager, Manager at W Mexico City, responded to this review

Dear Richard C Welcome! Thank you for your positive comments, we are glad to have left a memorable experience and we look forward to many more in your future visits. Luz Madrid Experience Manager

Reviewed 24 March 2013 via mobile

Although the W Mexico City is an older hotel than many of it's worldwide sisters, this hotel lacks none of the quirkiness, contemporary design and service which is to be expected at W hotels. The location is great, on a Main Street in trendy Polanco, literally a stones throw from some of the best bars, restaurants, cafe's, bakery's and boutique...

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Thank pault84
W_Experience, Manager at W Mexico City, responded to this review

Pault84 Thanks for taking the time to share your comments about your recent stay with us. And also thank you for choosing W as your home away from home. We look forward to seeing you again really soon and rest assure we will too your last experience! Luz Madrid W Experience Manager

Melbourne, Australia
Reviewed 22 March 2013

This is a great hotel. It's young, hip and very trendy. It even boasts a hammock in the bathroom, not that I tried it out. Very modern rooms, comfortable beds. Great bar. Loved it and would definitely stay again.

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Thank Jc2701
W_Experience_Manager, Manager at W Mexico City, responded to this review

Dear Jc2701 Thanks for taking time and giving us your feedback. The hammock is a very special Mexican cultural element, next time do not hesitate to try it I'm sure you will love how it feels. Welcome to W Mexico City anytime, we will happy to see you again. Luz Madrid Expience Manager

Fort Lauderdale, FL
Reviewed 14 March 2013

I travel to Mexico City frequently on business and always stay at hotels very close to the W, but had never stayed here before. I thought it was a nice change of pace! Yes, the music level in the bar can be loud and to the point of annoying if you are trying to have a conversation. The shower is...

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Thank LauderdaleBud
W_Experience_Manager, Manager at W Mexico City, responded to this review

Dear LauderdaleBud Thanks for your feedback! We are glad to hear that you had a fun and different experience in our hotel, our intention is to surprise our guests with memorable and unique experiences. Also we appreciate the details, this will help us to improve some points and prepare to make your next visit even better. Regards Luz Madrid Experiece...

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Staying in Polanco

Neighbourhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about W Mexico City

Address: Campos Eliseos 252, Mexico City 11560, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: $221 - $570 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W Mexico City 4.5*
Number of rooms: 237
Reservation Options:
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Also Known As:
w Mexico City Hotel Mexico City
w Hotels Mexico City
Hotel Style:
#9 Spa Hotel in Mexico City
#16 Luxury Hotel in Mexico City
#33 Romantic Hotel in Mexico City
#39 Family Hotel in Mexico City
#48 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from W Mexico City staff and other travellers.
4 questions
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Questions? Get answers from W Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid corner rooms if possible”
 of 5 bubbles pfmrocha, 14 Mar 2017 | Read review
“Ask for a top floor.”
 of 5 bubbles bayronarena, 10 Mar 2017 | Read review
“I was on the seventh floor and comfortably removed from the disco-throbbing bar.”
 of 5 bubbles 670nelsons, 15 Jan 2017 | Read review
“Safety First. This area is not safe. I personally got robbed of my $2000 watch in broad day light. Near Polanco.”
 of 5 bubbles adnank2017, 1 Jan 2017 | Read review
“Caramba views over the close area are at higher floor levels - worth it!”
 of 5 bubbles ThorwaldVikingAsgaar, 12 Nov 2016 | Read review
5 of 5