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W Mexico City

1,000 reviews
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Traveller (474)
Room & Suite (240)
Dining (80)
Overview
  • Excellent46%
  • Very good32%
  • Average14%
  • Poor5%
  • Terrible3%
Travellers talk about
“jose andres”(11 reviews)
“fantastic suite”(7 reviews)
“polanco area”(28 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4.5 Star Hotel
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,000)Write a Review
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Show reviews that mention
All reviewsjose andresfantastic suitepolanco areashower arealobby barrain showerhigh floorgreat areawalking distancerooms are spaciouswake up callbusiness travelerperfect hotelsafe neighborhoodlocation is greatmodern hotelrestaurants and bars
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311 - 315 of 639 reviews
Reviewed 17 July 2014

This is a modern htel building with a nice style. Great food at the hotel restaurant (the best local food: tacos, enchiladas...), nice rooms with a large bathroom. Comfortabble beds and very delicious breakfast.

Thank dalmawska
Response from W_Mexico_City, Manager at W Mexico CityResponded 21 July 2014

Hello dalmawska, We at W strive to make each guest experience memorable and pleasant, and it is always nice to hear you enjoyed your stay with us. We are really pleased to hear such a great comments from you. Warm regards, Diana Escamilla Whatever/Whenever

Reviewed 1 July 2014

It looks like a fairly new hotel in the heart of Polanco. Filled with fun and style, it has a very good staff throughout all of his floors including restaurants. The corridor will give you a new feel with RED and BLACK and when you...More

1  Thank SDCricketTen
Response from W_Mexico_City, Gerente at W Mexico CityResponded 3 July 2014

Dear SDCricketTen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Escamilla Whatever Whenever

Reviewed 23 June 2014

Hotel staff were nice and breakfast was good--latte was delicious. However, room is the silliest layout I have ever experienced. Bedroom/bathroom are combined. I set the smoke alarm off with steam from the shower. As other reviews have stated, hotel is in need of upgrade....More

1  Thank Assf
Response from W_Mexico_City, Manager at W Mexico CityResponded 27 June 2014

Hello Assf, Thank you for your kind comments about our staff and the latte, we are glad you enjoyed it! I would like to let you know that we are going to renew all the rooms (décor and distribution) and the hallways; I hope you...More

Reviewed 16 June 2014

The place is a little tired. Rooms are comfortable and typically W quirky, including a hammock in the bathroom. Bed was very comfortable. I didn't eat here so can't comment in that. One thing missing was an ATM machine.

1  Thank Callymac5
Response from W_Mexico_City, Manager at W Mexico CityResponded 26 June 2014

Hello Callymac5, Thank you for your good review of our hotel, I hope you can come back soon and try our delicious food this time at Solea Restaurant. Warm regards, Diana Escamilla Whatever/Whenever

Reviewed 11 June 2014

Everything about this hotel is a bit tired. I understand a lengthy refurbishment of the rooms begins soon - I wouldn't stay here again until that was complete. Some staff members tried really hard but were let down by a slow kitchen. Check your room...More

1  Thank Simon B
Response from W_Experience, Manager at W Mexico CityResponded 15 June 2014

Dear Simon B, Thank you for sharing your comments about your recent stay with us, we will reinforce the procedures with our staff in order to provide a world class service in all the areas. As you mentioned we are going to start a renovation...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Conference Facilities
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Dry Cleaning
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$205 - US$551 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Mexico City
#17 Luxury Hotel in Mexico City
#33 Romantic Hotel in Mexico City
#48 Business Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$205 - US$551 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Mexico City
#17 Luxury Hotel in Mexico City
#33 Romantic Hotel in Mexico City
#48 Business Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms
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Traveller (474)
Room & Suite (240)
Dining (80)
Pool & Beach (2)
Amenities (16)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Nearby
Polanco
Poshness defines Polanco, this wealthy neighborhood
retains elegance unmatched elsewhere in Distrito
Federal. Brunch in the Polanquito area, then keep up
with the latest fashion trends in luxury boutiques
around every corner. Top it off with beautiful cafés
and restaurants that surround Lincoln Park, a treat to
the senses thanks to the art decó architecture and
high quality gourmet cuisine found here.
...More
Questions & Answers
Ask a question
AlexiaABR
20 October 2017|
Answer
Response from W_Mexico_City | Property representative |
Hi AlexiaABR, We don't have rooms with hammocks anymore... for bathtub and separate shower your option is our Fantastic Suite! Also with an amazing view and a balcony. Yair Hernández - WW Manager
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Votes
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motu2014
21 September 2016|
AnswerShow all 3 answers
Response from W_Mexico_City | Property representative |
Hello motu2014, I hope you are well. We only have Fabulous Room but the sunset royal villa is not part of our Brand, probably is a mistake. Feel free to contact us if you need more info. Best regards! Allenk... More
1
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12
Room Tips
"Higher floors are farer away from the noisy lobby"
Read review
"Be ready to dine well!"
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"High floors with park view"
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"Higher floors overlooking the park"
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