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My family and I stayed 3 nights..our room was great. Modern decor. The hotel has a lap pool and fitness center. I say fitness center because on one level it has a weight room and on the second level it has treadmills and Ellipticals. There...More
I am Platinum with IHG, and in the last couple of years I have got welcome points EVREY TIME i stay in an IHG property. Not here, they offer me a Botana (peanuts or soda) even though I asked for points. Needless to say did...More
Response from IHGService, Guest Relations Manager at Holiday Inn Mexico BuenavistaResponded April 14, 2018
Greetings from Holiday Inn Mexico Buenavista, thank you for the review. I'm sorry to hear that the overall service level provided by staff fell short of usual expectations. While I also understand your disappointment towards the Welcome Amenity, as a gentle reminder, this varies...More
I have stayed at this hotel quite a few times. I am a Platinum member of IHG and still amazed that they do not let you check in prior to 3pm. Most hotels will let you check in early but they never do and keep...More
Thank Mark C
Response from IHGService, Guest Relations Manager at Holiday Inn Mexico BuenavistaResponded April 3, 2018
Hi Mark C,
Hello from IHG! Thank you for your candid review. I appreciate you sharing your thoughts about the check in process and levle of service received. I'm sorry for the letdown. This will be shared with the team for future improvements.
We stayed for 8 nights / 9 days here with family (3 rooms, 7 people) and we had a great experience. Modern, clean, comfy beds and very safe and secure.Near main Metro stations, metro bus, a huge mall walk distance and a good chain restaurant...More
Located in a bit bad and dangerous neighborhood .Stay away of the back streets and only walk on Insurgentes and Reforma avenues, because you can be robbed.
The gym/spa is open to local people and most of them live nearby. Very few of the members...More
1 Thank Alberto H
Response from IHGService, Guest Relations Manager at Holiday Inn Mexico BuenavistaResponded December 21, 2017
Hello Alberto H,
Thanks for your stay and I appreciate you for taking the time to let us know how you felt about the safety and security of our hotel. We take these matters seriously and we wouldn't want any untoward incidents happening in the...More