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Great location , friendly staff let down by maintenance standards of rooms . Heating didn’t work in 2 rooms . Curtains that don’t close , hairdryers that don’t work . I felt disappointed at how Crowne Plaza have slipped .
1 night layover in MX City, decided to stay here $400 cab fare from the Airport... Check in swift and straight into the Restaurant at 21:30. Richard was my server, very good English and some local suggestions! As there is a pizza oven - Then...More
Thank Peter M
Response from Calos S, Manager at Crowne Plaza Hotel de MexicoResponded 17 September 2017
Dear Mr. Peter, so happy to read that you enjoyed your stay with us. Thank you for selecting our hotel. We look forward to seeing you soon.
Arrived to the airport early morning and had a huge traffic until arriving to the hotel. The service level was so good that compensate all the tiring process to get to the hotel. Rooms are nice and clean - air conditioning is not really working...More
Thank Ricardo M
Response from Calos S, Manager at Crowne Plaza Hotel de MexicoResponded 2 weeks ago
Dear guest, so happy to read that you enjoyed your stay with us. Thank you for selecting our hotel. We look forward to seeing you soon.
Our room was very nice with a view to the world trade Centre just across the road.
Plenty of space in the room. Bed was very comfortable.
The staff were very friendly and helpful,, especially the concierge and booking tours.
Only suggestion since the traffic...More
Thank ROD B
Response from Calos S, Manager at Crowne Plaza Hotel de MexicoResponded 28 October 2017
Dear Rob so happy to read that you enjoyed your stay with us. Thank you for selecting our hotel. We look forward to seeing you soon.
Its my second stay at this hotel within a year
Rooms in a very bad shape Poor maintenance
No hot water and then only dripping
Shade curtains torn out
Bad light system
And no heating We were freezing in the room It was...More
Response from Calos S, Manager at Crowne Plaza Hotel de MexicoResponded 7 October 2017
Dear Valued Guest; thank you for taking the time to share your comments with us. I offer my sincere apologies for the general dissatisfaction of your stay as our staff and facilities did not meet your expectations. This is definitely not the image we would...More
US$102 - US$194 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#18 Spa Hotel in Mexico City
#34 Luxury Hotel in Mexico City
#65 Business Hotel in Mexico City
Non-Smoking Rooms ,
Family Rooms ,
Accessible rooms ,
Smoking rooms available
Number of rooms
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