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Doubletree by Hilton Hotel Mexico City Santa Fe

99 reviews
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Traveller (48)
Room & Suite (22)
Dining (2)
Overview
  • Excellent47%
  • Very good22%
  • Average18%
  • Poor6%
  • Terrible7%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
3.0 Star Hotel
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Offers from Doubletree by Hilton Hotel Mexico City Santa Fe
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Reviews (99)Write a Review
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1 - 5 of 30 reviews
Reviewed 6 days ago

Nice hotel near Santa Fe shopping and Plaza Samara with nice restaurants around the corner, great beds, nice gym and pool to excersize, reception very friendly, had an.extra bed for our nephew for one day free of charge, roomservice needs to improve consistency of their...More

Review collected in partnership with DoubleTree by Hilton
Thank Roxane L
Response from Yuvia S, Guest Services Manager at Doubletree by Hilton Hotel Mexico City Santa FeResponded 3 days ago

Dear Roxane, Thank you for taking a moment to share your experience. I am happy to hear you found the Hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

Hotel's Favourite
Reviewed 6 December 2017

Very accommodating front desk staff, eager & ready to lend a hand with information, directions and assistance with the business centre around the corner from reception. They immediately took care of moving me to another room when the one I had on the sunny side...More

Thank richiedix
Response from Rafael T, Manager at Doubletree by Hilton Hotel Mexico City Santa FeResponded 7 December 2017

Dear Richie, Glad to hear you enjoyed your stay with us. Hope the traffic wasn't too terrible during your stay in CDMX. Please let us know if there is something more we can do during your next visit to make your stay more comfortable and...More

Reviewed 4 weeks ago

Too much money for the service they provide. Hotel in Mexico city was under remodeling, no offer breakfast, no offer good facilities to relax; some time in the morning make noise. I won't recommend to stay in this hotel the service is bad and charge...More

Review collected in partnership with DoubleTree by Hilton
Thank pablolU5807NT
Response from Yuvia S, Guest Services Manager at Doubletree by Hilton Hotel Mexico City Santa FeResponded 2 weeks ago

Dear Pablo, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to...More

Reviewed 17 December 2017

Stayed here before and no issues. This last time, due to lack of personnel, the front desk was busy answering phones and solving issues while in check in. Once in the room, room service wouldn't pick up the phone on several occasions in a 30-45...More

Review collected in partnership with DoubleTree by Hilton
Thank 177hernana
Response from Rafael T, Manager at Doubletree by Hilton Hotel Mexico City Santa FeResponded 5 weeks ago

Dear Guest, We are terribly sorry to hear your stay didn't match your expectations. Here at DoubleTree Mexico City Santa Fe, we are committed to making every stay as fulfilling as we can possibly make it. We assure you we will conduct a thorough review...More

Reviewed 6 December 2017 via mobile

The reason I am giving 4 stars and not 5 is because during my first night my room was very hot due to the lack of AC. I mentioned this several times and finally I was changed to another room Service is really good. Everything...More

Thank Alex B
Response from Rafael T, Manager at Doubletree by Hilton Hotel Mexico City Santa FeResponded 7 December 2017

Dear Alex, Terribly sorry about the AC situation. We guarantee it won´t be happening again and hope you´ll give us a visit next time you´re in town. Please let us know if there is something else we can do to make your stay more comfortable...More

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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Babysitting
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$85 - US$211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Green Hotel in Mexico City
#17 Family Hotel in Mexico City
#27 Business Hotel in Mexico City
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$85 - US$211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Green Hotel in Mexico City
#17 Family Hotel in Mexico City
#27 Business Hotel in Mexico City
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (48)
Room & Suite (22)
Dining (2)
Hotel & Grounds (21)
Bathroom (6)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Nearby
Santa Fe
Few neighborhoods have undergone such enormous change
as Santa Fé, now a high-end destination with luxurious
residences, apartments, hotels, rooftop bars offering
incredible views and restaurants with extraordinary
cuisine. Garden Santa Fé mall has earned several
architectural awards for its design. This neighborhood
is the best choice for those looking to get fully
pampered by a romantic escapade.
...More
Questions & Answers
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Room Tips
"Stay away from the sunny side of the building, hot!!!"
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"Request and executive level room if available."
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"King size beds are very good"
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"Suite 753 with panirama views"
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