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We had a less than acceptable stay using Starwood points, and Customer service with Starwood made it up
to us, The hotel really tried to make up for our issues which I will not go into again.
The front desk was very helpful to us,as...More
Response from Carlos Javier A, General Manager at Four Points by Sheraton Mexico City Col. RomaResponded April 6, 2017
We would like to know what happened that made your stay less tan aceptable to work on it.
And it´s great for us to know that our staff was willing all time to do the best for you
Please let us change your...More
I really like the unique Art on the room doors. Nice touch. The rooms are great. I would have liked one facing out onto the street instead of down into the Atrium but thats the way the cookie crumbled! Great Staff too! The area outside...More
I get in love of the decoration of the hotel, great location and zone to eat a different kind of food , the spirit of service was incredible, BRIAN is amazing , helpful, happy and super attentive, thanks so much..... i wish all the staff...More
I liked this hotel mostly because of its location, Roma is a great area. The hotel itself is fine, it's your basic Four Points. Staff were nice for sure, room was average but that's fine. It was clean and comfortable. I LOVED the art everywhere!!!...More
Management response:Responded March 24, 2017
Good Morning Mr,
Thank you four your great comments and we are doing our best effort to make better your experience on our restaurant and we´ll be working about it.
We hope to see you seen
Hotel service was excellent, starting at the time of check in since I arrived. Decorated with abstract paintings all over, a bit dark at the room´s doors and at the lobby, but besides that, everything nice in general at the hotel. I do think the...More
Thank EMILE D
Management response:Responded March 2, 2017
Hi EMILE D,
Thank you for your visit, how good that your stay was pleasant.
We will take your observations into account to improve the look of the hotel.
We'll be waiting for you soon.
Hotel four points mexico roma.
Known for its constant cultural and gastronomic developments, Roma, is a beautiful neighborhood that was once the place for poets such as Kerouac and Ginsberg to call home. Galleries, museums and even private residences are on beautiful display when walking through Colima street to do some necessary shopping or when going to the classic Cine Tonalá to enjoy a delicious dinner and a great film. Top notch
cafés, gourmet restaurants and food markets all around will surely catch your senses by surprise.