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Traveller (212)
Room & Suite (63)
Dining (12)
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Overview
  • Excellent33%
  • Very good45%
  • Average14%
  • Poor7%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
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Reviews (370)
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All reviewsseparate buildingsroom was clean and comfortablequaint towncentral locationcharming hotelclose to the main squarechange roomslovely courtyardlarge roomnext morningrestaurants and shopsmain buildingcable tvfireplacepesosstreetbalcony
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21 - 25 of 98 reviews
Reviewed November 22, 2016

promised a lot, old courtyard and vintage style building. Near the centre which is good, but let down by uncomfortable rooms. in 2 weeks of touring Mexico this was the only hotel where we had a problem with no hot water for a shower early...More

Thank george g
Response from Gerencia D, Gerente at Diego De MazariegosResponded November 28, 2016

Dear George g: Thank you for taking your time to give us your commets. If you could please send us an email to gerencia@diegodemazariegos.com to give us the room number, so we could solve the hot water problem. Best regards,

Reviewed November 16, 2016

We had found this hotel online and liked the location and the price. However, when we go there, we found out that the price for the room put us in the second part of the hotel. I'm not sure if there's a real difference, but...More

Thank Mindy G
Response from Gerencia D, Gerente at Diego De MazariegosResponded November 21, 2016

Dear Mindy G Thank you for giving us your comments, that will help us to improve our service. Best regards,

Reviewed November 5, 2016

The reviews seem very mixed, we stayed 3 nights in the new part (Room 118). The only redeeming features are that the location is central and the shower is hot. The room is very small and pokey with only one small window. Breakfast is very...More

Thank Leedsdave
Response from Gerencia D, Gerente at Diego De MazariegosResponded November 9, 2016

Dear Leedsdave: Thank you for giving us your comments, wich are very important for us, to be able to improve our services. Best regards

Reviewed October 11, 2016

Rooms are acceptably comfortable for this type of hotel though the beds are a bit hard. The noise from the hallways does interrupt one's sleep as the walls are thin. As a tourist, one can certainly put up with that. The breakfast is delicious but...More

Thank Luis R
Response from Gerencia D, Gerente at Diego De MazariegosResponded October 13, 2016

Dear Luis R: Thank you for your comments, if you could send us an email to gerencia@diegodemazariegos.com so we could be in touch with you to give the follow up of your case. Best regards

Reviewed July 22, 2016

We stayed in room 410, which was large & very clean with a little balcony (the building has a glass roof over the balcony courtyard area). This part of the hotel was nice & quiet, we heard no noise from any neighbouring businesses/residents. We also...More

1  Thank Buggerem
Response from Gerencia D, Gerente at Diego De MazariegosResponded July 25, 2016

Dear Buggerem: Thank you very much for your comments. We are glad to know that you have enjoyed your stay at the hotel and the city. We hope to see you again!!

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Most Booked Properties in San Cristobal de las Casas
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Banquet Room
Conference Facilities
Breakfast Available
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$38 - US$84 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in San Cristobal de las Casas
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$38 - US$84 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in San Cristobal de las Casas
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (212)
Room & Suite (63)
Dining (12)
Family and Play Areas (22)
Questions & Answers
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Elizabeth S
March 11, 2018|
Answer
Response from Gerencia D | Property representative |
Dear Elizabeth, we have wifi in all public áreas of the hotel, depending the number of users of the service, it is posible to Access from the room
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Google Translation
Room Tips
"They close the doors on the lobby at night, just knock and wait for someone to open them."
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"For security, and quiet, choose a room away from the car park."
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"choose a room in back courtyard, away from the street"
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"I would suggest a room in the building to the east of Gral. M. Urilla"
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