We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Traveller (175)
Room & Suite (45)
Dining (6)
Ratings and reviews
  • Excellent28%
  • Very good49%
  • Average15%
  • Poor5%
  • Terrible3%
Travellers talk about
View all reviews
What's included
Free Wifi
Free Parking
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
Concierge
Accessible rooms
Laundry Service
Breakfast Buffet
Pool
Fitness centre
Business Centre
3 Star Hotel
The Hotel Casa Mexicana is located in the beautiful mountainous and colonial city of San Cristóbal. It is centrally located within walking distance of many historical sites. We offer you all the amenities, comforts and personal services of a fine hotel, relax in the interior sky-lit...
View all hotel information
Location and contact
Calle 28 de Agosto 1, San Cristobal de las Casas 29200, Mexico
58.2 km to Llano San Juan Airport
223 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (338)
Filter reviews
103 results
Traveller rating
20
42
25
11
5
Traveller type
Time of year
LanguageEnglish
More languages
20
42
25
11
5
Show reviews that mention
All reviewsnice buildingwalkable distancebed was comfortablebring earplugsbeautiful hotelthe main squarestayed here for two nightscentral locationcentre of townfirst floorstreetblocknoisegardenpatioheater
FilterEnglish
Updating list...
1 - 5 of 103 reviews
Reviewed April 18, 2018

The hotel is located 5 minutes walk from city central square Rooms are O.K but there no posibility to open the window to get fresh air because all windows are exposed to the corridor Breakfast is not bufet and it takes verry long time to...More

Thank DK5179
Response from HOTEL CASA M, Gerente at Hotel Casa MexicanaResponded April 28, 2018

We appreciate your comment. We regret not having met your expectations. Your comments are of high value because they allow us to improve our service. I hope to have your presence again and be able to attend as you deserve.

Reviewed March 1, 2018 via mobile

Let’s start with the place is tree blocks from the main square and one block from the main walking street were shops , bars and restaurants are. Rue Hotel staff is amazing and will go out of their way to help and offer suggestions. The...More

Thank PedroOrso
Response from HOTEL CASA M, Gerente at Hotel Casa MexicanaResponded March 14, 2018
Google Translation

Gracias por compartir su amable comentario, para nosotros fue un gusto haberle atendido, y más aún el saber que cumplimos...More

Reviewed February 12, 2018 via mobile

This hotel is in a good location and has a nice ambiance. Unfortunately, is is old and not maintained. The WATER WENT OFF mid-shower for my spouse who had her hair full of shampoo. Also, we had NO HEAT the first night. We “borrowed” a...More

Thank ChazB471
Response from HOTEL CASA M, Gerente at Hotel Casa MexicanaResponded March 14, 2018
Google Translation

Agradecemos su comentario. Lamentamos no haber cumplido sus expectativas. Sus comentarios son de alto valor ya que nos permiten mejorar...More

Reviewed December 28, 2017

Very kind attention from all the staff. Great atmosphere, quiet and good for a couple of days to rest. Clean and nice rooms. WiFi needs improvement, not enough to conduct any business activities in case needed.More

Thank Leon T
Response from HOTEL CASA M, Gerente at Hotel Casa MexicanaResponded March 14, 2018
Google Translation

Gracias por compartir su amable comentario, para nosotros fue un gusto haberle atendido, y más aún el saber que cumplimos...More

Reviewed October 19, 2017 via mobile

At first glance we thought we were lucky .... very nice courtyard,lovely comfy bed in large room. However.... glaring disco next door kept us awake ALL night .... 2nd night a car alarm joined in the fracas and was still going when we left at...More

Thank Judith M
Response from HOTEL CASA M, Gerente at Hotel Casa MexicanaResponded November 3, 2017

We appreciate your comment. We regret not having met your expectations. Your comments are of high value because they allow us to improve our service. We hope to have your presence again and be able to serve you as you deserve.******** Agradecemos su comentario. Lamentamos...More

View more reviews
About
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Hotel Amenities
Room Service
Laundry Service
Concierge
Non-Smoking Hotel
Free Parking
Multilingual Staff
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$43 - US$75 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$43 - US$75 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (175)
Room & Suite (45)
Dining (6)
Family and Play Areas (1)
Questions & Answers
Get quick answers from Hotel Casa Mexicana staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Room Tips
"Try first floor if you are with luggage.There is no elevator"
Read review
"Try to get a room in the main building of the hotel"
Read review
"Check WiFi strenght at your room"
Read review
"Do not choose room 9."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing