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I stayed here a few years ago and the conditions of the rooms have deteriorated further. The carpets are soiled and they give off a bad odor. The bathrooms grout still in need of a good cleaning. The AC was not working so you are...More
Response from Jesus A, Gerente at Fiesta Inn San Cristobal de las CasasResponded 4 weeks ago
Thank you so much for your comments; I am sorry for the inconveniences in you room and the front desk service during your past stay, I will take the proper actions in order to prevent this for our future guests, I hope that you can...More
Location is not bad but it is located outside the city, rooms are small, service is not focused on customer service since it is a premium vacation destination and any type of willingness of tourist service was perceive from Front Desk personnel. Also room clean...More
Thank Jose Manuel G
Response from Jesus A, Gerente at Fiesta Inn San Cristobal de las CasasResponded 5 May 2017
Thank you so much for your comments; I am sorry for the inconvenience with the late cleaning of your room, I will take the proper actions in order to prevent this for our future guests, I hope that you can choose our hotel on your...More
I would not say it was a terrible experience because it wasn't; that being said the only good thing they have is their service and that it is clean. The location is bad because they are out of the city center so you are away...More
Response from Jesus A, Gerente at Fiesta Inn San Cristobal de las CasasResponded 14 April 2017
Thank you so much for your comments; I am sorry that our linens and pillows did not reach your expectation and will take the proper actions in order to prevent this for our future guests.
Jesús Arteaga Arteaga
When we arrived, the Fiesta Inn Hotel had a joint promotion with the Liverpool shopping center across the street. There was loud music and lights outside that I would never do at a family and business travelers hotel. The lobby was filled with clothing and...More
Response from Brenda P, Gerente at Fiesta Inn San Cristobal de las CasasResponded 14 March 2017
Dear Guest, i appreciate that you have shared with us your experience in our hotel, we are very commited to improve our services including to take the time to make better decisions about what kind of events we are going to receive, first we are...More
We spent two nights in this hotel. It was incredibly noisy. The room was very small and dark though nicely remodeled and new looking. The bathroom smelled terribly when we arrived. I told the management and the fixed the smell problem somehow. The lobby area...More
Response from Brenda P, Gerente at Fiesta Inn San Cristobal de las CasasResponded 5 January 2017
Dear Guest, we appreciate your feedback on your last visit to the Fiesta Inn San Cristobal de las Casas, we feel very dissapointed that your experience did not live up your expectations, we are going to work very hard to improve our service and we...More
US$68 - US$155 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#8 Family Hotel in San Cristobal de las Casas
Smoking rooms available ,
Accessible rooms ,
Non-Smoking Rooms ,
Number of rooms
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