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About
#5 of 96 hotels in Veracruz
Location
Cleanliness
Service
Value
Travellers' Choice
Finding an ideal family-friendly hotel in Veracruz does not have to be difficult. Welcome to DoubleTree by Hilton Veracruz, a nice option for travellers like you.
Nearby landmarks such as Distrito Boca (0.3 km) and Plaza de la Campana (1.3 km) make DoubleTree by Hilton Veracruz a great place to stay when visiting Veracruz.
Rooms at DoubleTree by Hilton Veracruz offer air conditioning providing exceptional comfort and convenience, and guests can go online with free wifi.
24 hour front desk, a concierge, and room service are some of the conveniences offered at this hotel. A pool and breakfast will also help to make your stay even more special. If you are driving to DoubleTree by Hilton Veracruz, free parking is available.
During your visit, be sure to check out one of Veracruz's popular Mexican restaurants such as Gran Cafe De La Parroquia, Restaurante Condimento, and El Samborcito, all a short distance from DoubleTree by Hilton Veracruz.
During your visit, be sure to check out popular attractions like San Juan de Ulua (1.8 km), Museo Naval Mexico (1.1 km), and Malecon (1.2 km), which are all within walking distance of the hotel.
DoubleTree by Hilton Veracruz looks forward to welcoming you on your visit to Veracruz.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Conference facilities
Banquet room
Car park
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Meeting rooms
BBQ facilities
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Mid-range
Languages Spoken
English, Spanish
Location
Full view
76Somewhat walkable
Grade: 76 out of 100
12Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
Contact
Boulevard Manuel Avila Camacho 707, Veracruz 91900 Mexico
Name/address in local language
Getting there
Santa MartaMexico City Metro14 min
Los ReyesMexico City Metro14 min
527Reviews8Q+A6Room tips
Reviews
Traveller rating
- 262
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- 80
- 19
- 18
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Popular mentions
This hotel has a nice location right on the beach and the staff is nice, but it definitely needs a renovation. The room needs to be renovated (the carpet around the bed is so dirty!) and the bathroom has seen better days. Other downsides: the pool is open but the water was freezing cold and the hot tub was also freezing cold so we couldn't use them. We stayed 5 nights and repeatedly had to ask for shampoo and soap and coffee because we wouldn't get any during the room cleaning. Also there is a phone in the room but it doesnt work (I was trying to call a local number but the phone is only able to call reception).
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Date of stay: January 2021
Value
Rooms
Service
Helpful
+1
Hotel's Favourite
After our flight, stayed in this hotel to await our covid swab test results. Stayed for approximately 6 days. The room was very clean and was being cleaned everyday. Food in the restaurant and bar has a limited choices the during our stay almost tried everything on the menu. The restaurants are clean and tables are being disinfected every time we seat. Courteous staff is very much appreciated, thanks. All in all the experience is ok and relaxing. Suggestions: -The room has no refrigerator, one will be good to have cold drinks every time. -breakfast should be a buffet to have wide array of choices and pick what the guest wants.
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Date of stay: August 2020Trip type: Travelled on business
Helpful
I’ve been a Diamond member for decades I think and have been all over the world and have stayed from a Hampton to a Waldorf but in my years of loyalty to Hilton I’ve never experienced such a chaos. This Doubletree was horrible. After a long flight my check in was a check out. I was charged for all my stay at once. No greetings no thanking for being Diamond. Absolutely nothing. Cold careless cut service lacking people. Was given an “upgrade” and handed my keys. No indication of the elevator, no breakfast information just plain nothing. I asked for everything making them aware of the bad CS. They didn’t care. Guess what.. my room keys didn’t work so deon I go back to get it fixed. Then one of them went up with me to open the room. Room was tired and falling apart the door lock was non existent. I fell insecure. I let them know n did nothing. No mini fridge for my meds and when requested one was told they didn’t have any. After explaining my meds they brought one. Next day at breakfast I asked for a coke and charged it to the room. I leave and 5 minutes after the server knocking on my door demanding payment for the coke as I didn’t have an open card for incidentals. Went down and the same person just stared at me and was literally wait for the miserable coke to be paid. I said I didn’t understand why she had not kept a deposit. That’s protocol everywhere. Manager came n apologize n said that as a gesture of appreciation the next day breakfast was on him. That was a slap on my face. I’m a Diamond n breakfast is included. Then he said “oh that’s true”so gesture ends there. Nothing else to replace breakfast. What a disrespect! Then in the evening at the pool I asked for 2 Long Island iced teas and the server tells me the price first to make sure I would pay that amount. Another slap. I pay n eat what I want regardless of cost. I couldn’t wait to leave that nightmare.…
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Date of stay: October 2019Trip type: Travelled on business
Helpful
Response from Alejandro B, Gerente at DoubleTree by Hilton Veracruz
Responded Jan. 18, 2020
Dear DoctorEd711 We are very sorry for the bad CS and experience, as a Diamond member you are our most valued guest and this could not happens again since the first feed back we work with the team members involved and this will not happen again, our deepest apologies and hope to see you again to fix the bad impression.
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Loved the location! This hotel is right across the street from a beach and close to both the malecon and aquarium. You can also walk to the shop along the marina to get a boat ride out to Cancuncito. Taxis are usually waiting out front, which was super convenient. There are small restaurants behind the hotel that we frequented daily for breakfast. The rooms were super clean and staff were beyond professional and friendly. We got a good sense of security there and didn't have any issues with missing belongings. The bathroom in our room was huge and the room had central air! We loved the rooftop pool, but you should bring your own towel. The only downsides were that the room, while comfortable, was not very spacious. We had a king bed, a desk, a table, and 2 side tables, but there wasn't much room to have visitors or really move around too much. Also, this hotel doesn't have balconies. It's definitely not a deal breaker, but just worth mentioning for those that prefer larger rooms with balconies. The in-house restaurant was a little pricey, so we didn't eat there, but heard that the food was delicious. Overall, we highly enjoyed our stay and will be back next year!…
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Date of stay: March 2019Trip type: Travelled with family
Helpful
Loved our stay wish it could have been longer. Would definitely return. The restaurant was excellent. Shrimp were large prepared perfectly. Service was impeccable. Bar service was quick mugs were frozen. We loved it!
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Review collected in partnership with DoubleTree by Hilton
Date of stay: November 2019Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Alejandro B, Gerente at DoubleTree by Hilton Veracruz
Responded Nov. 23, 2019
Dear Safari772822 We loved your review! Thanks for taking the time to share your experience, we appreciate the feedback about our restaurant and food, we hope to serve you again in the near future.
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PRICE RANGE
US$53 - US$101 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novomar hotel veracruz
FORMERLY KNOWN AS
Novo Mar Hotel
LOCATION
MexicoCentral Mexico and Gulf CoastVeracruzVeracruz
NUMBER OF ROOMS
226
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Claim Your Listing Frequently Asked Questions about DoubleTree by Hilton Veracruz
Which popular attractions are close to DoubleTree by Hilton Veracruz?
Nearby attractions include Distrito Boca (0.3 km) and Playa Villa Del Mar (0.3 km).
What are some of the property amenities at DoubleTree by Hilton Veracruz?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at DoubleTree by Hilton Veracruz?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Veracruz?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to DoubleTree by Hilton Veracruz?
Conveniently located restaurants include Palapa Perea, Emilio Restaurant & Bar, and Jarrita De Oro.
Are there opportunities to exercise at DoubleTree by Hilton Veracruz?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at DoubleTree by Hilton Veracruz?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Veracruz offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at DoubleTree by Hilton Veracruz?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to DoubleTree by Hilton Veracruz?
Many travellers enjoy visiting San Juan de Ulua (1.8 km) and Casa de Hernan Cortes (4.6 km).