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Calle Paseo Insurgentes Veracruzanos O Paseo Del Malecon 244, Veracruz 91709 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 20-06-24 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Emporio Veracruz
Updated 20-06-24 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 96 hotels in Veracruz
Location
Cleanliness
Service
Value
Travellers' Choice
Welcome to Emporio Veracruz, your Veracruz “home away from home.” Emporio Veracruz aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Nearby landmarks such as Plaza de la Campana (0.5 km) and Distrito Boca (1.5 km) make Emporio Veracruz Hotel a great place to stay when visiting Veracruz.
Guest rooms offer amenities such as a flat screen TV, a minibar, and air conditioning, and guests can go online with free wifi offered by the hotel.
Emporio Veracruz Hotel features a concierge, room service, and a rooftop terrace, to help make your stay more enjoyable. The property also boasts a pool and breakfast. If you are driving to Emporio Veracruz, free parking is available.
If you like Mediterranean restaurants, Emporio Veracruz is conveniently located near Restaurante Condimento, El llagar, and Ciobanus.
During your visit, be sure to check out popular attractions like San Juan de Ulua (0.9 km), Museo Naval Mexico (0.3 km), and Malecon (0.1 km), which are all within walking distance of the hotel.
Emporio Veracruz puts the best of Veracruz at your fingertips, making your stay both relaxing and enjoyable.
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Room & Suite (471)471
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children's television networks
Shuttle bus service
Parking
Wifi
Hot bath
Indoor pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Rooftop bar
Kids club
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Rooftop terrace
Baggage storage
Concierge
Currency exchange
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Trendy
Languages Spoken
English
Hotel links
Location
Full view
84Good for walkers
Grade: 84 out of 100
20Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
Contact
Calle Paseo Insurgentes Veracruzanos O Paseo Del Malecon 244, Veracruz 91709 Mexico
Name/address in local language
Getting there
Santa MartaMexico City Metro17 min
Los ReyesMexico City Metro17 min
1,107Reviews17Q+A64Room tips
Reviews
Traveller rating
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Popular mentions
I had high expectations about this hotel, because of the price and because I had been here years ago, before it was remodeled, but unfortunately, I was a little disappointed. The best thing about this hotel is the location. It is right on the malecon, across the street from the La Parroquia Cafe. We made reservations on booking, and at check in we were offered to upgrade the room for $500 more per room. We accepted, and got two adjacent rooms on a very nice floor with a fabulous view, as the receptionist told us. Our rooms had in fact a great view, but, our windows were so dirty, we couldn’t appreciate the views. Also, the wrap around balcony had dirty floors and the outside walls of the hotel were filthy. Our mirror in the bathroom wasn’t clean either. I feel like they just cleaned the glass with a damp cloth, instead of using a cleaning product like windex. Also, on the outside walls, they could just pressure wash them, to make them clean. Our beds, while they had clean sheets, were not very comfortable, pillows were too flat. They have live music at the lobby on Saturday nights, and they also have happy hour then. It's a cool thing to do...…
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Date of stay: April 2019
Rooms
Cleanliness
Service
Helpful
Response from Daniel Sanchez, Director General at Emporio Veracruz
Responded Mar. 25, 2020
Good morning pbritocuevas! Thank you very much for sharing your experience at the Hotel Emporio Veracruz, we appreciate the opportunity to improve the commitment of the staff to our guest. Please accept our apologies for not having lived up to your expectations and we hope to see you soon on your next visit to the city. Our staff will be delighted to host you home away home. Greetings from Veracruz, Mexico!
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This hotel is a total shambles. No organisation at all We arrived back at the hotel at 10:30pm after 10hrs at work. To find the room not made up it was totally stinking from the wet towels left all day in the heat. Horrible. When called to reception they put us on hold for 23 mins. A total disgrace to a such nice hotel
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Date of stay: February 2020Trip type: Travelled on business
Helpful
Response from Daniel Sanchez, Director General at Emporio Veracruz
Responded Feb. 22, 2020
Dear D5010Rricharde: Thank you very much for choosing Emporio Veracruz Hotel for your last visit to this city, I am very sorry for the unusual room cleaning omission situation, I have reviewed your comment with the team finding the fault that originated it. I apologize for the inconvenience, I'm sure it won't happen again.
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When I arrived to check-in I was greeted by Ivan and Ariel, they were very courteous, polite and friendly. Then the bellboy, Omar, very polite and informative. He told us where to go, what do in Veracruz. Bed and pillows comfortable. Great location, by the Malecón. You will not be disappointed.
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Date of stay: January 2020Trip type: Travelled with family
Helpful
Response from DanielSanEmpVer, Director General at Emporio Veracruz
Responded Feb. 4, 2020
Good morning marisa582002! Thank you very much for sharing your experience at Emporio Veracruz Hotel. I'm glad to know our team has create a unique experience doing what we Love to do. Our staff would be delighted to see you again soon. Saludos desde Veracruz, Mexico!
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The receptionist Ivan made our check in very smooth and was very friendly and helpful whenever we had questions and needed assistance with anything. A true ambassador for the hotel. We had som issues with the air conditioning in the room, but maintenance personnel took care of that right away. The gym was good and kept a relatively high standard. The room service was taking a bit to long time and it became many orders that did not arrive as ordered. Some room service personnel was actively asking for tip, which I find very rude. The overall condition is not in 5-star standard. I would not recommend this hotel for none-Spanish speaking guests. It was only a few of the people working there that spoke English.
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Date of stay: January 2020Trip type: Travelled as a couple
Helpful
Response from DanielSanEmpVer, Director General at Emporio Veracruz
Responded Jan. 7, 2020
Good morning Abflexx! Thank you very much for sharing your experience at the Hotel Emporio Veracruz, we appreciate the opportunity to improve the commitment of the staff to our guest. Please accept our apologies for not having lived up to your expectations and we hope to see you soon on your next visit to the city. Our staff will be delighted to host you home away home. Greetings from Veracruz, Mexico!
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You can feel the bad maintenance of the rooms, not even talking about the balcony. The staff is kind but not resolutive in front of any inconvenience. The breakfast is really good and has many different dishes.
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Date of stay: November 2019Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
Helpful
Response from DanielSanEmpVer, Director General at Emporio Veracruz
Responded Nov. 27, 2019
Hi Tamborilaire Thank you very much for taking the time and sharing your experience at the Emporio Veracruz Hotel, we are sure that it helps us improve our work day by day. I am very sorry for the poor perception of maintenance and the lack of resolution of the staff during your stay, we will work using Kaizen Methodology in the processes to find out root cause and solve them immediately. We hope to see you again soon!
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PRICE RANGE
US$44 - US$141 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
emporio veracruz hotel veracruz, emporio hotel veracruz
LOCATION
MexicoCentral Mexico and Gulf CoastVeracruzVeracruz
NUMBER OF ROOMS
223
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Claim Your Listing Frequently Asked Questions about Emporio Veracruz
Which popular attractions are close to Emporio Veracruz?
Nearby attractions include Museo Naval Mexico (0.3 km), Malecon (0.06 km), and Plaza de Artesanias (0.3 km).
What are some of the property amenities at Emporio Veracruz?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and a rooftop bar.
Which room amenities are available at Emporio Veracruz?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Emporio Veracruz?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
What are some restaurants close to Emporio Veracruz?
Conveniently located restaurants include Restaurante Condimento, La Parroquia de Veracruz, and La Cevicheria.
Are there opportunities to exercise at Emporio Veracruz?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Emporio Veracruz located near the city centre?
Yes, it is 0.2 km away from the centre of Veracruz.
Are any cleaning services offered at Emporio Veracruz?
Yes, dry cleaning and laundry service are offered to guests.
Does Emporio Veracruz offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Emporio Veracruz?
Many travellers enjoy visiting San Juan de Ulua (0.9 km) and Casa de Hernan Cortes (3.6 km).