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The Westin Lagunamar Ocean Resort Villas & Spa

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#10 of 182 Hotels in Cancun
Certificate of Excellence
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The Westin Lagunamar Ocean Resort Villas & Spa
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4,924 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Lagunamar Ocean Resort Villas & Spa
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Showing 4,372: English reviews
Stayton
Reviewed 24 May 2015

We (6 adults, one child) have stayed here multiple times (once or twice a year) and have always enjoyed our visits immensely, but we noted the service and facility to have declined a bit this year. Six or seven months ahead of time, we reserved three adjacent rooms only to find on arrival that they were separated by several floors...

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Helpful?
1Thank Doc503
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: Please accept our apology for the inconveniences that arose during your stay, these shouldn´t be happening in our resort and we want you to know that your feedback is very important to us, thank you for that and for your loyalty. Feel free to contact the Management Team at: lagunamaroceanresort@westin.com for further assistance and future reservations. Sincerely, The...

Dallas, Texas
Reviewed 24 May 2015

Stayed there last week with my family. We all loved the resort and plan on coming back here next year. Food: The Oceano restaurant was great! We loved our waiter-Guillermo, he always had a smile on his face and is one of the nicest waiters I have ever had. Ask for him if you eat at Oceano. Fellow reviewers for...

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Helpful?
2Thank sarinac8
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: We would like to thank you for posting a nice comment about your experience, we are proud of ourselves to know that the staff and facilities exceeded your expectations. We ensure we will recognize our staff for their great service. We would love to host you again in a near future. Warm Regards from Cancún! The Westin Lagunamar...

Chicago, Illinois
Reviewed 24 May 2015

This is a very nice facility and a short walk along the beach in either direction will convince anyone that they made a great resort selection. The staff is top notch and very friendly, especially the servers at the swim up bar. "Free Willy" and the gang make excellent drinks there and work very hard to keep up with the...

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Helpful?
Thank 322jim
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We would like to thank you for posting this nice review about our resort and facilities, we are glad to know that you were enjoying your accommodations and our water slide. We hope to welcome you back near future! Sincerely, The Westin Lagunamar Management Team

Seattle, WA
Reviewed 24 May 2015

If you want to go to Mexico without leaving the US, Cancun is a great choice. Cancun exists as an extension of the US, its like they've built a Giant Cocoon around the Zona Hotelera, it's akin to the strip in Las Vegas. There is a reason its called the hotel zone; Big fancy hotels, exclusive designer shopping, tons of...

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Helpful?
2Thank ScottD58
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you for your great comments about your recent stay at Westin Lagunamar. We are very happy to know that we exceeded your expectations. Warm Regards from Cancun! The Westin Lagunamar Management Team

Reviewed 23 May 2015 via mobile

Beautiful extremely well maintained large property. Staff was friendly and very helpful. Special thanks to Gustavo at front desk and greeter/bellhop Gabriel. Mexican fiesta night on monday was a ton of fun. All restaurants on site were very good and priced fairly (keeping in mind these are run by a hotel not owned by an iron chef. For what it...

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Helpful?
3Thank Ralph A
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you for your recommendations and for taking the time to post your detailed review, The Westin Lagunamar’s Experience goes beyond the simple needs of our valuable guests. We try with effort to help and provide everything to meet your expectations, working professionally as all the Staff does. We hope to welcome you again soon! Best Regards, The...

Overland Park, Kansas
Reviewed 22 May 2015 via mobile

We just finished our six night stay and headed home. This is an outstanding resort, top to bottom. The entire staff, housekeeping, maintenance, reception, pool, servers...everybody, was courteous and very helpful. The restaurants have very good selections at reasonable prices. The breakfast buffet is very good. Spend the money for the Chefs Table on Tuesday night...it is worth it! Chef...

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Helpful?
1Thank mrmdwilson
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, On Behalf of the entire staff of Westin Lagunamar we thank you for writing your comments about your recent stay with us, your great comments about the food, Chef´s Table and staff are very welcome and we appreciate your feedback. We hope to welcome you back near future. Best Regards, The Westin Lagunamar Management Team

Reviewed 21 May 2015 via mobile

This is a beautiful resort! The staff is super friendly and the rooms have great amenities. Pedro, the owners-guest liaison, was very helpful and everything went off without a hitch. The hotel helped arrange the trip to the Xplor Adventure Park & the Albatross boat tour. I highly recommend both. The hotel provides pretty much everything and that should be...

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Helpful?
1Thank Brandon M
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We are very pleased to know you had a great time at Westin Lagunamar. We hope this experience with us is just one of many you will have for many years to come. We love to meet our guest´s expectations and we love to receive this kind of reviews. Thank you again and come back soon. Warm Regards...

Williamsburg, Virginia
Reviewed 21 May 2015

We just got back from staying at the Westin Lagunamar for 5 nights in a 2 bedroom villa. It was paradise! The villa was beautiful and comfortable. We really enjoyed the food (5 breakfasts, 2 lunches, 2 dinners). The staff was friendly and helpful. The location is great - right across the street from a mall that has lots of...

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Helpful?
2Thank SMStew
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you for posting your comments about the great stay that you recent had with us. It is true that Cancún is Paradise but the people and our associates are always happy to welcome you and willing to give you the best vacation ever! We are looking forward to welcome you back soon! Sincerely, The Westin Lagunamar Management...

Yorktown, Virginia
Reviewed 21 May 2015

My wife and I, owners at the Westin Lagunamar in Cancun, Mexico and were very impressed with the new "Chef's Table" night at the resort's Oceana Restaurante. We were absolutely astounded at the creativity and quality of Chef Stefan Bunning's new 4 course Mayan menu, with a focus on regional products. The meal started with a delicious fresh scallop ceviche,...

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Helpful?
2Thank Gerald B
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We would like to thank you for posting this nice review. We are glad and happy to know that enjoyed the Chef´s Table. We hope to welcome you back very soon! Warm Regards, The Westin Lagunamar Management Team

Dover, Delaware
Reviewed 21 May 2015

We first visited in February and had such a great time we came back in May. We love the resort. The staff are friendly and the location is great for a family who does not want to be in the midst of the "action". The room we were given on the 8th floor had and incredible view. The new grocery...

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Helpful?
3Thank Rovercomer
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We would like to thank you for taking the time to post this great family experience! We are glad to read that you had a fabulous vacation in our resort, the location we have is the best and we are always looking forward to exceed our guest expectations, please come to visit us again soon! Warm Regards from...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Westin Lagunamar Ocean Resort Villas & Spa is located on the white sandy beaches of Cancun, Mexico. Enjoy spacious one and two-bedroom villas that comfortably accommodates up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi. ... more   less 

Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $291 - $659 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Number of rooms: 592
Reservation Options:
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin
Hotel Style:
#10 Luxury Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Spa Hotel in Cancun
#12 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#23 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Lagunamar Ocean Resort Villas & Spa staff and other travellers.
481 questions
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Chicago, Illinois
2 months ago

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Questions? Get answers from The Westin Lagunamar Ocean Resort Villas & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms have views. Building 9 was awesome. Get a room above the second floor.”
 of 5 bubbles lwdngruvz, 19 Feb 2017 | Read review
“4th floor or higher for ocean view”
 of 5 bubbles KristenF219, 18 Feb 2017 | Read review
“We ask for Ocean front that way you can hear the surf from your room.”
 of 5 bubbles terryescramer, 17 Feb 2017 | Read review
“All buildings offer a view, some are on an angle and others are straight-on. Higher is better.”
 of 5 bubbles TomH310, 15 Feb 2017 | Read review
“Face the Caribe”
 of 5 bubbles MauriceZ_13, 13 Feb 2017 | Read review
5 of 5