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The Westin Lagunamar Ocean Resort Villas & Spa

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#9 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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The Westin Lagunamar Ocean Resort Villas & Spa
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5,008 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Lagunamar Ocean Resort Villas & Spa
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Showing 4,450: English reviews
New York City, New York
Reviewed 26 June 2015

We love traveling during shoulder season (right after US Spring Break). We arrived April 25 and the resort wasn't crowded at all. We had used SPG Points to book directly into a 1 bedroom which was plenty of space for our family of 3. We had Platinum status so we also received breakfast vouchers each morning for the cold buffet...

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Helpful?
1Thank Songer5
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We would like to thank you for posting this nice review about our resort and facilities, we are glad to know that you and your family were enjoying your accommodations. We hope to welcome you near future. Sincerely, The Westin Lagunamar Management Team

Bothell, Washington
Reviewed 25 June 2015

Recently stayed at Westin Lagunamar for six days. Great hotel. Pros: 1. All staff speak English, and are super helpful, trying their best. 2. The pools are very good. The kids pool has a slide and there are swim-up bars for adults. The pools overlook the ocean and from an angle, looks like pool & Ocean are the same! Awesome...

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1Thank rakubego
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: We appreciate your feedback and thank you for your details regarding the amenities available at the Westin Lagunamar; the spectacular infinity pool and the beach. We do our best to provide you with a renewed and refreshing stay. Thank you for providing such great details and we look forward to seeing you near future. Sincerely, The Westin Lagunamar...

Allentown, New Jersey
Reviewed 25 June 2015

I have to tell you, they treated us like we were special and tried to go above and beyond but sometimes they just couldn't get there. I love the accommodations, rooms were spacious and clean, lobby was great, pool area was gorgeous. If I had any complaints it really was the small things but you think they would be able...

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Helpful?
2Thank luv2travel654
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: Thank you for taking the time to write a review of our resort. We welcome and appreciate every piece of feedback we receive. We hope you have the opportunity to return to the resort and experience the enhancements we are working on for our valuable Guests. Sincerely, The Westin Lagunamar Management Team

Reviewed 25 June 2015 via mobile

We had 3 units to accommodate 9 people. Well appointed with beautiful views from the 7th floor. Pools and beach were great. We will come back!!! Concierge Pedro was very helpful! Food at all the restaurants was very good. Very convenient deli/store.

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2Thank Foxhunting5
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: We would like to thank you for posting a nice review; we appreciate your comments about the staff, facilities and food. Please come back soon for another relaxing Westin Experience. Warm Regards from Cancún! The Westin Lagunamar Management Team

Chicago
Reviewed 23 June 2015

This was our 2nd visit to the property and we had another great stay. Traveling as a family you cannot beat the Westin villa's, you have everything you need including a full kitchen, W/D, balconies with great views and plenty of space for everyone to relax. The pools and beach are excellent. The location across from La Isla Shopping Mall...

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2Thank Lisa W
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We would like to thank you for posting this nice review about our resort and facilities, we are glad to know that you and your family were enjoying your accommodations and our spectacular infinity pools. We hope to host you and your family near future! The Westin Lagunamar Management Team

los angeles
Reviewed 23 June 2015

This is yet another Westin property that does it all for families. A large resort sitting right on the beach. A large infinity pool on one side makes for a stunning view of the adjacent beach. Pool and ocean temps are about the same. Small waves can sometime be a little rough for the little kids.Water slide for the kids...

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Helpful?
2Thank extinguished
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: We appreciate your feedback and thank you for your details regarding the amenities available at the Westin Lagunamar; the spectacular infinity pool and the beach. We do our best to provide you with a renewed and refreshing stay. Thank you for providing such great details and we look forward to seeing you near future. Sincerely, The Westin Lagunamar...

New York
Reviewed 23 June 2015

We are starwood four-star elite owners and returned to Lagunamar for the first time in several years for a week this past April 2015. Everything was wonderful and we could not have had a better room or experience. The new section was a great addition to the property and the sports bar was terrific for a great lunch. The addition...

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2Thank TRAVELMANIACNYC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you for taking the time to post a review about your stay, we certainly care about all our guests’ comments and feedback, it is important to us to improve and give our guest what deserve and what is a Westin Lagunamar Experience, relaxing and renewed. Please contact our Executive Office directly at lagunamaroceanresort@westin.com for further assistance. Sincerely...

Boerne, Texas
Reviewed 20 June 2015

Perfect location to enjoy beautiful beach vacation in very nice accommodations - full kitchens, washer/dryer, comfortable bedding. See tons of turtles laying eggs at night (early June) and if you're lucky enough to be there later in summer, watch them hatch from protected nests on beach directly behind Lagunamar. Very helpful concierge staff (especially Tania, thank you!).

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1Thank ilmar
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: We are happy to read your comments about our friendly staff and well maintained facilities, it is a pleasure to welcome you to our spectacular resort and please be welcomed soon to your home away from home in the Mexican Caribbean! Warm Regards, The Westin Lagunamar Management Team

Santa Clarita, California
Reviewed 19 June 2015

Our 3rd trip, and we have not been disappointed. You cant beat the location, right across from La Isla, a shopping center with a variety of restaurant choices. Bus stops right in front in case you want to head downtown to the clubs and more restaurants. Nice rooms with real Heavenly Beds, beautifully maintained grounds and helpful staff.

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9Thank Lori O
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We are very pleased to know you had a great time at Westin Lagunamar. Thank you for choosing again our resort for your vacation and thank you for your loyalty, we hope to welcome you many more times in the future. Warm Regards, The Westin Lagunamar Management Team

Los Angeles, California
Reviewed 19 June 2015 via mobile

We stayed for 7 days and even through a tropical storm I was not disappointed. Staff in the restaurants and bar were excellent! Customer service is awesome made me feel very welcome and right at home. I would definitely come back.

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7Thank nc318
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We would like to thank you for posting this nice review, we are glad and happy to know that you found your "home away from home# at The Mexican Caribbean. We hope to welcome you back very soon so! Warm Regards from Cancun! The Westin Lagunamar Management Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Westin Lagunamar Ocean Resort Villas & Spa is located on the white sandy beaches of Cancun, Mexico. Enjoy spacious one and two-bedroom villas that comfortably accommodates up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi. ... more   less 

Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $279 - $642 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Number of rooms: 592
Reservation Options:
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin
Hotel Style:
#9 Luxury Hotel in Cancun
#9 Spa Hotel in Cancun
#9 On the Beach Hotel in Cancun
#12 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#23 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Lagunamar Ocean Resort Villas & Spa staff and other travellers.
505 questions
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Chicago, Illinois
3 months ago

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Questions? Get answers from The Westin Lagunamar Ocean Resort Villas & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have beautiful views.”
 of 5 bubbles BERKSHIREBRAT, 22 Mar 2017 | Read review
“Higher floor for better view. I could see the pool from the fourth floor, but when I sat down the view was blocked slightly by palm trees.”
 of 5 bubbles maritalbliss, 19 Mar 2017 | Read review
“Always a good view! Corner suites the best!”
 of 5 bubbles juliewP3534HV, 18 Mar 2017 | Read review
“Recommend ocean view.”
 of 5 bubbles warrenlavender714, 17 Mar 2017 | Read review
“Ocean view”
  • Ocean and main pool view
 of 5 bubbles ChrisG764, 16 Mar 2017 | Read review
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