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The Westin Lagunamar Ocean Resort Villas & Spa

Travellers' Choice award winner
#12 of 182 Hotels in Cancun
GreenLeadersGold level
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4,743 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Lagunamar Ocean Resort Villas & Spa
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Showing 4,203: English reviews
Toronto, Canada
Reviewed 22 January 2015

Beautiful Westin Resort! On one of the best beaches in Mexico and i feel the best location and stretch of beach their. Some areas have a small beachfront but the Westin has lots of beach. Right across the street from great restaurants and shopping at La Isla Mall. The best shopping in all of Cancun. The resort is magnificent and...

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Helpful?
3Thank Mickracer
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest , It makes us so happy to receive these kind of comments about our beach, rooms, infinity pools and excellent location! Thank you for choosing Westin Lagunamar as your Caribbean Getaway. We would love to host you again in a near future. Warm Regards from Cancún! The Westin Lagunamar Management Team

Reviewed 21 January 2015 via mobile

We own a 2 bedroom lockoff timeshare here and have stayed 6 times! Each trip was a delight. September is a great time to stay if you're without kids. Its still very warm and less crowded. Beautiful beach and pools everywhere. It is a stunning resort that is safe and enjoyable!

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Helpful?
4Thank Kerry C
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We are very pleased to know you had a great time at Westin Lagunamar. Thank you for choosing again our resort for your vacation and thank you for your loyalty, we hope to welcome you many more times in the future. Warm Regards, The Westin Lagunamar Management Team

Port Charlotte, Florida
Reviewed 21 January 2015

STARWOOD: GOLD MARRIOTT: GOLD My last stay here was earlier in the summer and for only one night, a return was needed and opportunity knocked in early December. I stayed wonderful and completely relaxing nights. HOTEL: Everyone has pretty much covered this property in detail so i'll be short, but it is one of only i'd say 20 or so...

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Helpful?
1Thank MarcusBeier
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you so much for your amazing and detailed review, we love this kind of comments and we can see that you really enjoy your stay and our facilities. The entire staff is continuing working to give you the real Westin Service and provide you a refreshing stay. Please come back to visit soon and we´ll be more...

Chicago, IL
Reviewed 21 January 2015

Great property, but the front desk is a complete mess. Checking in took nearly 45 minutes as the staff had troubles with churning guests. At one point during our process the woman taking care of us left us for 15 minutes to "check on something". I had friends who stayed their as well, and by the looks in many people's...

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Helpful?
Thank milo44927
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: We are sorry to hear about your inconvenience at the check in, our mission is that you feel welcome from the moment you arrive to our beautiful resort. Your feedback is very important to us and we appreciate it. Thank you so much for your review, we loved your comments and tips for the travelers. We also want...

Paw Paw, Michigan
Reviewed 21 January 2015

We enjoyed a week in a two bedroom villa. We had to wait to check in but we were compensated with free drink coupons and free breakfast coupons. Everyone was very pleasant and helpful. The property is well kept. We went to Isle Mujeres one day and rented a golf cart and cruised around all day. What a great experience....

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Helpful?
Thank Nancy M
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, In behalf the Staff of Westin Lagunamar and Management Team we would like to thank you for your comments. We are delighted to know that you enjoyed your stay and you liked our property so much. You will be very welcome next time if you decide to come to your second home at the Mexican Caribbean. Warm Regards,...

Tucson, Arizona
Reviewed 20 January 2015

A beautiful hotel with 5-star views. the beach is wonderful. One restaurant was being remodeled when we were there, but the other was adequate and there was no shortage of great restaurants within walking distance. We will be back.

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1Thank rhk42
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear guest, We are delighted to read your review, is very important to us to hear and read opinions of any kind from our valuable guests, thank you for choosing The Westin Lagunamar for your vacation and please come back soon! Warm Regards, The Westin Lagunamar Management Team

Dover, Delaware
Reviewed 20 January 2015

We loved our stay here. Beautiful pools, great service and fantastic beach. - Bus stops in front of the hotel. Used the bus all week. Inexpensive and convenient. - Directly across from La Isla shopping mall with great outdoor restaurants. - Staff very helpful. Concierge very convenient. - Did the owner's update one cloudy day. It was low pressure and...

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2Thank Rovercomer
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We appreciate nice comments like yours, thank you for taking the time to post this. At Westin Lagunamar is priority to meet our guest’s expectations and to give you the best Westin Experience. We look forward to welcome you near future, The Westin Lagunamar Management Team

Montreal, Canada
Reviewed 17 January 2015

awesome stay ...great place service unmatched .... Thank you to our Elite concierge Toni Merino ...an absolute shinning star...and Dora Zamora handled difficult situation wonderfully... We can't wait to come back ....only 359 days...

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Thank JaggedEdge2015
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We appreciate nice comments like yours, thank you for taking the time to post this. At Westin Lagunamar is priority to meet our guest’s expectations and to give you the best Westin Experience. We look forward to welcome you near future, The Westin Lagunamar Management Team.

Campton Hills, United States
Reviewed 17 January 2015

We just returned from a wonderful two weeks at the Westin Lagunamar in Cancún. We LOVED everything about it. Our kids 5 and 3.5 had a wonderful time. EVERYONE was so very helpful, and kind and not just because they were expecting to be given tips. They are just such happy, and genuinely caring people. The whole staff at the...

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Helpful?
8Thank Silvana K
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review of our resort. It is very important to us that you take home memories that you will never forget. We appreciate your comments about our infinity pools, rooms, facilities and staff, it is nice to read every word of this review and we feel very proud of ourselves...

Reviewed 17 January 2015

This s our second visit. Easy checkin. Ocean view views from our room again. One bedroom suite With very nice furnishings. Large bathroom with 2 person jacuzzi and a large rain shower . We prepared a lot of meals in the well equipped kitchen. Ate on our balcony. The beach is wide the sand is cool and white the pools...

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Helpful?
2Thank Suzie S
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: We appreciate your feedback and thank you for your details regarding the amenities available at the Westin Lagunamar; the spectacular infinity pool and the beach. We do our best to provide you with a renewed and refreshing stay, and I love nothing more than to hear that you and your husband took advantage of our facilities on-property. Thank...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Westin Lagunamar Ocean Resort Villas & Spa is located on the white sandy beaches of Cancun, Mexico. Enjoy spacious one and two-bedroom villas that comfortably accommodates up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi. ... more   less 

Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $292 - $601 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Number of rooms: 592
Reservation Options:
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin
Hotel Style:
#12 Luxury Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Spa Hotel in Cancun
#12 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#23 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Lagunamar Ocean Resort Villas & Spa staff and other travellers.
424 questions
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Questions? Get answers from The Westin Lagunamar Ocean Resort Villas & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bilding 9 or 11”
 of 5 bubbles travelleruk27, 5 Dec 2016 | Read review
“There is not a bad room at Lagunamar. All rooms have sea views.”
  • Marco & Webster are the best! But so is the view from the room
 of 5 bubbles lmp40, 5 Dec 2016 | Read review
“Higher floors have better views. Buildings 11-14 seemed to be quieter.”
 of 5 bubbles Classicalgirl, 5 Dec 2016 | Read review
“Rooms above restaurants can be noisy according to others we met.”
 of 5 bubbles 422PaulineM, 4 Dec 2016 | Read review
“All rooms have ocean views”
 of 5 bubbles soumen, 2 Dec 2016 | Read review
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