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The Westin Lagunamar Ocean Resort Villas & Spa

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#9 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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The Westin Lagunamar Ocean Resort Villas & Spa
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5,013 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Lagunamar Ocean Resort Villas & Spa
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Showing 4,455: English reviews
Montreal, Canada
Reviewed 17 January 2015

awesome stay ...great place service unmatched .... Thank you to our Elite concierge Toni Merino ...an absolute shinning star...and Dora Zamora handled difficult situation wonderfully... We can't wait to come back ....only 359 days...

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Helpful?
Thank JaggedEdge2015
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We appreciate nice comments like yours, thank you for taking the time to post this. At Westin Lagunamar is priority to meet our guest’s expectations and to give you the best Westin Experience. We look forward to welcome you near future, The Westin Lagunamar Management Team.

Campton Hills, United States
Reviewed 17 January 2015

We just returned from a wonderful two weeks at the Westin Lagunamar in Cancún. We LOVED everything about it. Our kids 5 and 3.5 had a wonderful time. EVERYONE was so very helpful, and kind and not just because they were expecting to be given tips. They are just such happy, and genuinely caring people. The whole staff at the...

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8Thank Silvana K
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review of our resort. It is very important to us that you take home memories that you will never forget. We appreciate your comments about our infinity pools, rooms, facilities and staff, it is nice to read every word of this review and we feel very proud of ourselves...

Reviewed 17 January 2015

This s our second visit. Easy checkin. Ocean view views from our room again. One bedroom suite With very nice furnishings. Large bathroom with 2 person jacuzzi and a large rain shower . We prepared a lot of meals in the well equipped kitchen. Ate on our balcony. The beach is wide the sand is cool and white the pools...

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Helpful?
2Thank Suzie S
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: We appreciate your feedback and thank you for your details regarding the amenities available at the Westin Lagunamar; the spectacular infinity pool and the beach. We do our best to provide you with a renewed and refreshing stay, and I love nothing more than to hear that you and your husband took advantage of our facilities on-property. Thank...

Reviewed 17 January 2015

We reached the hotel at 2 pm and found out their check in time is 4 pm instead of standard 3 pm check in. The staff couldn't accommodate the request for early check in either. We came back at 4:30pm only to find that the room wasn't ready even then and were told it would take another 1hr. They couldn't...

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1Thank ari_from_nyc
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you for taking the time to post this review, we would like to comment that the check in and checkout time is an standard policy for SVO resorts like ours, we try with effort to exceed the guests expectations having perfectly equipped rooms for families and couples, singles guests too! We provide our valuable guests with all...

Concord, New Hampshire
Reviewed 16 January 2015

We exchanged with II for a 2 bedroom unit at the Westin for the first time in 2012. We were very impressed with the quality, service, location, and cleanliness of the property. We have since returned and have yet to find another resort that we love as much as this one. The staff is polite and works so hard to...

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2Thank travelfam502
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you for sharing all this feedback and picture! We all loved to read this and to know that we met your expectations for a renewal, relaxing and great stay at Westin Lagunamar. We look forward to welcoming you near future. Warm Regards from Cancun! The Westin Lagunamar Management Team

Clifton Park NY
Reviewed 16 January 2015

My wife and I just returned from the Westin Lagunamar on January 14th. This was our third visit there and I must say - it just keeps getting better. Each room has a beautiful view of the pool, the ocean, and the fantastic grounds. The resort has two huge pools, each with their own swim-up bar, the larger being an...

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8Thank Vacationz03
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you for your loyalty to Westin Lagunamar, we are glad to read that this was your third visit and you will be coming back for sure soon!, it is a pleasure to always welcome you and give you the Westin Lagunamar you are expecting. Thank you once again for posting your amazing comments and see you very...

Bartlett, Illinois
Reviewed 16 January 2015

Our first visit to this excellent resort! Very welcoming, cheerful, helpful staff upon arrival. The reception desk was very busy but our wait to check in was minimal. The only negative was waiting 2-3 hours for our room but we did arrive a few hours before designated check in time of 4:00 p.m. Meanwhile our assigned concierge, Claudia, kept us...

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3Thank Samuell194040
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you for your recommendations and for taking the time to post your detailed review, The Westin Lagunamar’s Experience goes beyond the simple needs of our valuable guests. We try with effort to help and provide everything to meet your expectations, working professionally as all the Staff does. We hope to welcome you again soon! Best Regards, The...

Reviewed 16 January 2015

My wife and stayed 9 nights at Lagunamar. Great pools, beach and location. Miguel at the Duna sports bar is the best. We went to Mexican night, Italian Night and Steak Night at the Oceana Restaurant. We loved it... although I would not recommend the rib eye steak. It was 95% fat. I guess you can't get everything right. Only...

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Helpful?
Thank Robert P
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review of our resort. It is very important to us that you take home memories that you will never forget. We appreciate your comments about our infinity pools and Villas and we feel that our mission is accomplished, exceeding your expectations and giving you the refreshing experience you deserve....

Yarmouth, Maine
Reviewed 16 January 2015

The Westin Lagunamar was beautiful! The staff was welcoming, friendly and very attentive. The waiters and waitresses in each of the restaurants went out of their way each morning and all day to greet us at each meal. The concierge even called us a couple days before to help us plan a day trip, I thought it was a nice...

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Thank Maho4Me25
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you for posting your nice review, for your comments about our great staff who is always there to help our guests and go beyond the limits for all of them...This is part of our Westin Lagunamar Experience... Please come back soon for another relaxing Westin Experience, The Westin Lagunamar Management Team

Corona, California
Reviewed 16 January 2015

Truthfully, I normally do not take time to write a review. However, The Westin Lagunamar deserves kudos for excellent service. The Westin properties are like Disneyland, the grounds are always clean. Never did I see trash or anything dirty. Our room had a stunning view of the coast, very clean, and our kitchen was stocked with everything we needed. The...

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1Thank JHoward714
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: Thank you so much for all of that wonderful feedback. We listen to every piece of feedback our guests provide us. Our highest mission is to provide the exact service and facilities that our guests want, deserve, and expect. We also, would like to inform you that your comments will be shared with the team and will be...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Westin Lagunamar Ocean Resort Villas & Spa is located on the white sandy beaches of Cancun, Mexico. Enjoy spacious one and two-bedroom villas that comfortably accommodates up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi. ... more   less 

Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $278 - $638 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Number of rooms: 592
Reservation Options:
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin
Hotel Style:
#9 Spa Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 On the Beach Hotel in Cancun
#12 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#23 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Lagunamar Ocean Resort Villas & Spa staff and other travellers.
507 questions
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Chicago, Illinois
3 months ago

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Questions? Get answers from The Westin Lagunamar Ocean Resort Villas & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Due to the design, all buildings should have a nice view if you stay above the third floor.”
 of 5 bubbles TravelersM2M, 26 Mar 2017 | Read review
“request 3rd floor or above. Better views (No Palms to block the view)”
 of 5 bubbles Rockoml17, 26 Mar 2017 | Read review
“Ask for a room higher than 3rd floor for a good view and no obstructions from palm trees”
 of 5 bubbles eunaf2015, 24 Mar 2017 | Read review
“All rooms have beautiful views.”
 of 5 bubbles BERKSHIREBRAT, 22 Mar 2017 | Read review
“Higher floor for better view. I could see the pool from the fourth floor, but when I sat down the view was blocked slightly by palm trees.”
 of 5 bubbles maritalbliss, 19 Mar 2017 | Read review
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