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4.0
#3 of 22 B&Bs in Cancun
Location
Cleanliness
Service
Value
Are you looking for a comfortable hotel close to Cancun Airport? Look no further! Hotel Villa Palmeras is the perfect choice for those who want to be near the airport for their next flight or who arrive late and need a nearby place to rest. Our hotel is just an 8-minute drive from the airport, making it a convenient option for those who need to be close to the airport. All of our rooms are equipped with air conditioning and cable TV to make your stay as comfortable as possible. In addition, our internet connection is excellent for those who need to stay connected for work or to enjoy social media. Do you enjoy good food at reasonable prices? Our restaurant offers a wide variety of delicious dishes at very reasonable prices. We recommend trying our most popular dishes, such as the Camarones Chiltepin or the Pollo Monteblanco, both exquisite options. Just keep in mind that the Camarones Chiltepin are spicy! But the best part of our hotel is our beautiful garden filled with majestic palm trees, green walls full of vegetation, and a beautiful pool with a jacuzzi. This is the perfect place to relax, enjoy tranquility, and a peace that you will love. To make your arrival and departure from the hotel even easier, we have a special agreement with a transportation company for our guests. If booked with 24 hours in advance, the cost of the transfer from the airport to the hotel is approximately $30, while the transfer from the hotel to the airport costs around $25. This is an excellent option compared to the usual taxi prices, which can range from $45 to $60. Don't miss the opportunity to save money while enjoying your stay at our hotel! Don't wait any longer and book with us to have an unforgettable experience in Cancun!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
very clean, staff were very helpful booking taxis etc, lovely powerful and warm showers, large rooms, nice pool and grounds and well as a free to use games room for entertainment. Food menu was limited but everything we had was delicious. wifi doesn’t reach the room so we had to sit in communal areas for wifi. location was very close to the airport but nothing near to buy water or snacks etc, 30 minute walk into the local town for street vendors and small corner shops.
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PJs Marketing Mexico, Sales at Hotel Villa Palmeras Cancun
Responded Mar 14, 2022
Dear guest: Thank you so much for your comments, happy to hear you had a pleasant stay with us. We hope you keep us in mind when you travel again to Cancun.
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Very nice, once you get in. No inviting reception. The whole compound is surrounded by 20 foot wall with electric fence on top of that. To get in, you need to buzz reception and then they will let you in the front door or if you have a car they will have to open the solid steel gate to let you in. Once in you have to get buzzed into the place. It is a nice place. Gabby was very helpful, breakfast was great. Very good place to sleep the night before if you need to catch your flight the next morning. Is very close to the airport. Be fore warned, if you do not have a car, it is too far to walk for anything. Didn’t like to pay $80 pesos for my beer when on the menu it said beer was $50 pesos.
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PJs Marketing Mexico, Sales at Hotel Villa Palmeras Cancun
Responded Feb 21, 2022
Dear guest: Your comments are very much appreciated, thank you, and we hope to be of service on another of your visits to this wonderful destination.
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The facilities and ambience is fabulous. The room, King Bed, A/c, lighting and bathrooms were comfortable and appropriate. The Lobby, foyer and common areas were tastefully decorated to give the ultimate feel of a classy Villa. The breakfast was good and adequate. Staff were welcoming and helpful. Especially, Ernesto, Adrian, David and Michel.
Only drawback, in my opinion, is the location. There is nothing in the neighbourhood to shop, convenience stores, cafes or restaurants. One must have a car. Uber is nonexistent after 9 pm. If you go anywhere like Huayacan Avenue, you could be stuck for a ride back. We were in that situation where neither the restaurant or Villa Palmeras staff could help. We felt stranded! Luckily a restaurant patron was able to reach out to someone who sent a vehicle that got us back sn hour snd half later.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Rent a car!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PJs Marketing Mexico, Ventas at Hotel Villa Palmeras Cancun
Responded Mar 22, 2024
Dear guest: We're delighted to hear that you enjoyed your stay at Villa Palmeras and found the facilities, ambiance, and amenities comfortable and tastefully decorated. We appreciate your kind words about our staff, including Ernesto, Adrian, David, and Michel. We apologize for the inconvenience you experienced regarding the location and transportation options. Your feedback is valuable, and we'll look into ways to improve this aspect for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.
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It’s a good price and location for a one night stay near the airport. Otherwise, there is not a restaurant or grocery nearby. The front desk could call a taxi, but I would only consider this location if you have a car or just need one night near the airport. The outdoor area was nice, but we couldn’t spend time outside because of the mosquitos.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PJs Marketing Mexico, Ventas at Hotel Villa Palmeras Cancun
Responded Jul 17, 2023
Dear guest: Thank you for your review and feedback. We're glad you found our hotel a good value and conveniently located near the airport. We apologize for the inconvenience regarding the lack of nearby amenities, and we'll explore options to improve this aspect. We understand your concern about mosquitoes and will take measures to address this issue in our outdoor area. We hope to have the opportunity to welcome you back and make your stay even more enjoyable in the future.
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We booked and prepaid a specific pool side room 2 months before our trip to Cancun. We were planning to stay for 2 nights. When we arrived (at night!!), this hotel had given our room to someone else and tried to stick us in a closet sized room somewhere in the back of the property with a view of an outside wall. They said it was all they had left. I can't imagine anyone wanting that small room. I wouldn't recommend this hotel given what they did to us. We found ourselves hunting for another hotel at night. Hint - If you need to stay near the airport, try the Courtyard Marriott Airport. It's the nicest Courtyard I've stayed in. It's pretty new, has a great restaurant, 24 hour room service, and a great pool.
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Date of stay: November 2021
Room Tip:See my review - Don't book this hotel. Stay at the Marriott Courtyard near the airport.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PJs Marketing Mexico, Sales at Hotel Villa Palmeras Cancun
Responded Feb 21, 2022
Dear guest: Thank you for your comments, we are sorry you had this inconvenience, we are certain that a miscommunication occurred and it was handled as best possible by our staff to make the switch as soon and as smooth as possible, sometimes situations are out of our hands but our guests comfort is our most important goal.
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We booked here as we wanted to wake up closer to the airport on our last day, we arrived around 12, we obviously knew our room wouldn’t be ready so we just sunbathed and had a swim, the pool definitely needs a bit of love, but the gardens are delightful as is the foyer with a beautiful indoor water feature. Reception were efficient but the hotel lacks service when it comes to trying to get a drink or order food, wasn’t really anyone around, although we did have a lovely young girl looking after us once we sat down to eat and she kept checking on us outside to see if we needed anything else. The menu is very limited and simple, but it was good honest food.
Our room was number 10, overlooking the balcony, I recommend rooms 5,7 or 8 I think if you want a balcony or a terrace.
Would definitely stay here again, upon arrival you may need to be buzzed in through the gate.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PJs Marketing Mexico, Ventas at Hotel Villa Palmeras Cancun
Responded Mar 22, 2024
Dear guest: Thank you for sharing your experience with us. We're glad to hear that you enjoyed the ambiance of our gardens and foyer, as well as the efficiency of our reception team. We appreciate your feedback regarding the pool and service, and we'll take it into consideration to improve our offerings. We look forward to welcoming you back in the future.
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although it is out of the beaten path, and if you arrive at night it is deceiving, the hotel is excellent, quaint, cute , boutique. The staff is 10 stars hospitable, a small restaurant and bar inside, games room, and a pool with hot tub. big rooms, super clean. definitively recommended. Once again the staff goes out of their way
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Date of stay: February 2022
Value
Rooms
Service
Room Tip:dont get concerned by the outside look of the hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PJs Marketing Mexico, Sales at Hotel Villa Palmeras Cancun
Responded Feb 21, 2022
Dear guest: Thank you so much for your comments, we are delighted to know you enjoyed your stay and our service, we look forward to serving you again in the future.
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Villa Palmeras is an oasis amidst the hustle and bustle of the Cancun Airport area. Secreted behind a wall it offers wonderful rooms and great staff. At present there is not a restaurant or bar but the continental breakfast was very good and a takeaway can be arranged. Very good value for money and within easy reach of the airport.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PJs Marketing Mexico Ecommerce Managers, Ventas at Hotel Villa Palmeras Cancun
Responded Aug 16, 2021
Dear guest: Thank you so much for your comments, we are happy to know you enjoyed your stay with us and hope to be of service in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Did not respond to multiple requests for a cancellation despite a clear cancellation policy that would have offered a refund. Fought us when we disputed the credit card charge. Beware that you will roll the dice on losing your money forever when you book!
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PJs Marketing Mexico, Ventas at Hotel Villa Palmeras Cancun
Responded Jun 5, 2023
Dear guest; Thank you for taking the time to share your experience. We sincerely apologize for your inconvenience and frustration during your cancellation request. We understand the importance of having a transparent and responsive cancellation policy, and we regret that we fell short of your expectations. If there is anything we can do to address your concerns or assist you further, please do not hesitate to contact the administration. We value your feedback and would like to regain your trust.
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Beautiful property. Exactly as the pictures. The staff was very helpful. Breakfast was delicious and right portions. We booked this because we were getting in town at 11:00 p.m., and it was close to the airport. Also, they have a 24-hour check-in, and we wanted to avoid the American chains. I definitely recommend staying here on your next visit.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PJs Marketing Mexico, Ventas at Hotel Villa Palmeras Cancun
Responded Nov 7, 2023
Dear guest. Thank you so much for your review, we are pleased to know you had a pleasant stay, We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel has a special agreement with a transportation company to offer its guests lower prices for transfers from and to the airport. Normally, a taxi from the airport costs between 45 and 60 dollars, but with our agreement, guests will pay around 30 dollars for the trip from the airport to the hotel, and around 25 dollars for the journey from the hotel to the airport.
The hotel has a special agreement with a transportation company to offer its guests lower prices for transfers from and to the airport. Normally, a taxi from the airport costs between 45 and 60 dollars, but with our agreement, guests will pay around 30 dollars for the trip from the airport to the hotel, and around 25 dollars for the journey from the hotel to the airport.
Sorry I didn’t see this sooner. We didn’t get to the beach from here so I can’t answer that. Also we rented a car which was pretty cheap and drove to Akumal.
Dear Debbie,
Thank you for your message. We make sure that someone is available to welcome every guest when they arrive even if it is at 3:00 am. Please let us know if you have any further questions or requests.
Best regards
The hotel has a special agreement with a transportation company to offer its guests lower prices for transfers from and to the airport. Normally, a taxi from the airport costs between 45 and 60 dollars, but with our agreement, guests will pay around 30 dollars for the trip from the airport to the hotel, and around 25 dollars for the journey from the hotel to the airport.
There are more places to choose from in the Cancun area.
PRICE RANGE
C$79 - C$135 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
18
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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