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The Ritz-Carlton, Cancun

RitzCarlton.comUS$437*
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#4 of 181 Hotels in Cancun
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,658 Reviews from our TripAdvisor Community

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Showing 2,349: English reviews
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Reviewed yesterday NEWvia mobile

I have to say I have never truly been a Ritz brand fan. However this experience has made me a fan for life. There was a slight issue with our booked room category and Tarek handled it with grace. Our room was beautiful and housekeeping is nothing short of impeccable. I traveled with my friend who has severe allergies and...

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Helpful?
Thank Bubblesprincess
Reviewed 2 days ago NEWvia mobile

My husband and I have traveled to numerous beach locations and the RC in Cancun exceeded our expectations. The location is ideal to shopping, walking, good restaurants and close to the airport. Fantino was an amazing experience, the service, food and atmosphere was top notch. The rooms are very spacious, extremely clean and the house keeping staff is very attentive....

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Helpful?
Thank Jenny W
Gilbert, Arizona
Reviewed 3 days ago NEWvia mobile

The Ritz Carlton speaks for itself, have never been disappointed staying in any of their properties. The one in Cancun is no exception, it exceeds your expectations of what a 5 star hotel should be like. Rooms and entire hotel is extremely clean, luxurious, and peaceful. Must add that the hotel is in an excellent location as it is in...

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Helpful?
Thank Bakri E
Sandia Park, New Mexico
Reviewed 3 days ago NEW

Beautiful hotel with amazing, friendly service. The beach is beautiful- get a beach villa for the ultimate relaxation. All the restaurants on the property are very good - Fantino is my favorite. Great combination of creative dishes with warm, friendly service. We've had Ernesto our last two visits and he is the best. Chef Mara, at the Culinary Center, is...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank Carolyn L
St. Pete Beach, Florida
Reviewed 4 days ago NEW

Overall not impressed. Went with friends who renewed their wedding vows. Could not believe the minimal accoutrements for the wedding. . Check in was very slow. Pool area was surprisingly disappointing.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank 319meredithb
carlosmontesdeoca, Manager at The Ritz-Carlton, Cancun, responded to this review

Dear 319meredithb, We appreciate the time you have taken to share your review. I am disappointed to learn you did not have the unique and memorable experience that we intended for you to have and sincerely apologize for not meeting and exceeding your expectations. It is only through feedback such as yours that we may continuously improve upon our services...

colorad, United States
Reviewed 4 days ago NEW

Lives up to its name. Fantino, Chef sampler was fantastic. Regular dinner as well. Excellent Ceviche, Yucatan style at pool restaurant. We have been to most the 5 star Hotels in Cancun. This is the best. Been here several times, this was the best. Only complaint was this time a hard bed and too small pillows.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank jeffreydS6898DE
Ottawa, Canada
Reviewed 5 days ago NEW

My wife and I travelled to Cancun for the first time and we selected this hotel even though it was not an all-inclusive, and we are so happy we made that choice after touring an adjoining "five star" all-inclusive resort. The Ritz Carlton is immaculate, from the rooms, restaurants and pool area. We stayed on the Club floor and they...

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Thank MarcLaf1953
McLean, Virginia
Reviewed 5 days ago NEW

I have in Ritz hotels all over the world-- and this is a great one !! And, right on the beach in Cancun-- of all places !! This is a beautiful property inside and out !! The rooms are somewhat modern in decor and spacious. The beds are excellent, and showers are perfect although a little small. The property is...

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Thank 416edb
Edison, United States
Reviewed 5 days ago NEW

Good Service, not as great as expected. Didnt offer water when we were going out in sun, when asked for it, were told there not available. Beach is great! Pool is great! They give out towels at beach or when you go out (Ask for it). Overall ok. Next time i'd stay at JW as there is no notable difference...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank 729prasadw
Tampa, Florida
Reviewed 6 days ago NEW

I stayed at this RC property on my prior trip to Cancun. The staff were excellent, the food was amazing and the room had a gorgeous view. It totally made up for the fact that I came with a less than desirable travel companion. This time, 14 years later, I'm coming to celebrate my wedding anniversary with my beloved husband....

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1Thank professorowens97

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $364 - $1,048 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#4 On the Beach Hotel in Cancun
#4 Top resorts Hotel in Cancun
#4 Spa Hotel in Cancun
#4 Luxury Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
105 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are ocean view or ocean front.”
MarcLaf1953, 24 May 2017 | Read review
“Some 3rd floor beach view rooms have a nice terrace overlooking pool”
jes9922, 22 May 2017 | Read review
“Don't pay for an oceanfront room, the view is the same as ocean view”
  • This is an oceanfront view according to the Ritz Carlton Cancum
APP1972, 29 Apr 2017 | Read review
“Make sue to request a room with a sitting balcony. All have balconies but some are narrow and only for standing.”
scobaz, 27 Apr 2017 | Read review
“Just everything is ideal”
lwindrow, 20 Apr 2017 | Read review
5 of 5
RitzCarlton.com
US$437* /night
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Hotels.comUS$437
Booking.comUS$437
Expedia.comUS$437
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*Disclaimer
Prices are for 1 room, 2 adults
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