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2017-08-06 2017-08-07
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    The Ritz-Carlton, Cancun

    Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
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    Best prices for your stay
    2017-08-06 2017-08-07
    Lock in the lowest price from our partners
    US$310US$527
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    Traveller (1813)
    Room & Suite (463)
    Pool & Beach (338)
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    Overview
    • Excellent78%
    • Very good15%
    • Average4%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “club level” (360 reviews)
    “club grill” (154 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from The Ritz-Carlton, Cancun
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    Rooms
    Aug 6Aug 7
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,784)
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    1 - 5 of 2,460 reviews

    Reviewed yesterday via mobile

    Enjoyed my time at the Ritz Carlton. I really loved the unique spa experience. The staff was incredible and very helpful. Sunrise is to die for do not miss it :) !! I really loved the fresh floral arrangements very regal and welcoming upon arrival....More

    Thank auqeT P
    Reviewed yesterday

    the service here was amazing as expected from a hotel at this caliber, but most of the staff here goes beyond. they all try very hard to make you happy here and you can feel it. also, because this hotel is in mexico, the prices...More

    Review collected in partnership with The Ritz-Carlton Hotel Company
    Thank jenkwong77
    Reviewed 2 days ago

    We wanted somewhere easy, fun and safe for our family of four. Easy location from airport. Hotel was nice but dark and warm in the atrium area. Worried at the height of banisters in halls and balcony. Our room was very small, we usually do...More

    Review collected in partnership with The Ritz-Carlton Hotel Company
    Thank 579jamesas
    Response from Nora R, Quality Manager at The Ritz-Carlton, CancunResponded yesterday

    Dear Guest, Thank you for sharing your feedback. It was disappointing to learn that your experience was not as we had hoped. We do have Ritz-Kids program, however I am sorry that in this instance we did not meet your expectations, I will pass on...More

    Reviewed 3 days ago via mobile

    What an excellent hotel. We cannot express enough how great our stay was at the Ritz-Carlton in Cancun. Amazing view from our balcony, probably the best meals we've had while traveling, along with fantastic service. Abraham, Fidel, and Santiago are just a few of the...More

    Thank Tony F
    Reviewed 3 days ago

    First time staying at the Ritz and the staff as well as the amenities were best-in-class. The only downside was that seaweed was not removed from the beach on a daily basis (something many other hotels do of lesser caliber). Other than that, it was...More

    Review collected in partnership with The Ritz-Carlton Hotel Company
    Thank 111mariuszj
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Breakfast Available
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$250 - US$958 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Spa Hotel in Cancun
    • #3 On the Beach Hotel in Cancun
    • #3 Luxury Hotel in Cancun
    • #3 Top resorts Hotel in Cancun
    • #9 Family Hotel in Cancun
    • #9 Romantic Hotel in Cancun
    • #21 Business Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 363
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Hotels.com, Ctrip TA, Travelocity, TripOnline SA, Cancelon, Hotwire, getaroom.com, HotelQuickly and Evoline ltd so you can book your The Ritz-Carlton, Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Ritz-Carlton Cancun Hotel Cancun ,
    • Cancun Ritz Carlton ,
    • Ritz Cancun
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    Traveller (1813)
    Room & Suite (463)
    Pool & Beach (338)
    Dining (212)
    Hotel & Grounds (1128)
    Bathroom (24)
    Family and Play Areas (6)
    Business Centre & Event Rooms (3)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    nr_clark
    17 July 2017|
    Answer
    Response from Crystal S | Reviewed this property |
    With the cabana you get chips and salsa, a fruit plate, 2 waters, popsicles, a waiter, some one who is refreshing the towels in the cabana, shade, a few beach chairs and a hammock :)
    1
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    Room Tips
    "Almost all rooms are ocean view so no need to pay extra for ocean front."
    Read review
    "All rooms have beach view all though some to the side. Higher the better."
    Read review
    "Ever room has a ocean view, the higher the better."
    Read review
    "Look for the ones with sea view, you would not be dissapointed"
    Read review
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