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The Ritz-Carlton, Cancun

RitzCarlton.comUS$437*
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#4 of 181 Hotels in Cancun
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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The Ritz-Carlton, Cancun
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2,658 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Cancun
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Showing 2,349: English reviews
Lexington, Kentucky
Reviewed 1 week ago

My family had a nice stay in late March at the facility. The food was very good, but pricey (which seems to be the norm for RC properties in the Caribbean). The staff was very friendly and helpful. However, it was obvious that the front desk staff was a little overwhelmed with the Spring Break volume. The beach was very...

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Helpful?
Thank jes9922
carlosmontesdeoca, Manager at The Ritz-Carlton, Cancun, responded to this review

Dear jes9922, Thank you for your recent review of The Ritz-Carlton, Cancun. It was great to read how much you enjoyed our resort. Our location directly on the middle of the hotel zone is a great attraction for our guests, as they can enjoy from culinary experiences to shopping malls within walking distance or a short drive. I am glad...

Annapolis, Maryland
Reviewed 1 week ago

This hotel exceeded my expectations in every way. The good was delicious at all of the restaurants and the customer service was impeccable. My daughter who graduated from high school enjoyed her graduation gift thoroughly.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank carolsQ4416WN
Austin, United States
Reviewed 1 week ago

We stayed at The Ritz-Carlton Cancun for our 1st anniversary. The rooms were clean and had an amazing view of the ocean. The staff were friendly and the concierge went above and beyond to make sure all our needs were met. We had a wonderful time.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank jamespatrickc2017
Atlanta, United States
Reviewed 1 week ago

Stayed at the Ritz Cancun for a business conference. All of the staff that served during the meals and meetings were extremely helpful. If you needed anything at all, they would go get it for you. This was my first time attending but third time the conference was held here because the service is so good.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Sylvia R
carlosmontesdeoca, Manager at The Ritz-Carlton, Cancun, responded to this review

Dear Sylvia, thank you for taking time to share your feedback regarding your recent visit to The Ritz-Carlton, Cancun. It is our goal to provide an excellent level of service to every guest and specially to all groups coming to held their conferences here. I am delighted to read that you enjoyed your overall resort experience. Thank you for choosing...

Cancun, Mexico
Reviewed 1 week ago

WE were blown away by the level of attention and service we received at the Ritz Carlton in Cancun. Rates at the top of our lists for a relaxing vacation. We would definitely return to this location again. The food was as well amazing. Nothing but positive things to sat!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank donaldbP5298UG
Chicago, Illinois
Reviewed 1 week ago

We really enjoyed our brief (2 nights unfortunately) stay here! The staff was 1st class all the way and the property was so well maintained. We will definitely return next time we are in Cancun. If I had to list one area of improvement it would be the bath towels- they were not soft at all. I would have expected...

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Helpful?
1Thank Michelle G
carlosmontesdeoca, Manager at The Ritz-Carlton, Cancun, responded to this review

Dear Michelle, thank you for your wonderful review of your experience at The Ritz-Carlton, Cancun. It is through hearing guest experience that helps us know our strengths and weakness and ways we can maintain the levels of service in our resort. I thank you for taking the time to review your experience and also thank you for joining us. We...

Atlanta, Georgia
Reviewed 1 week ago

My husband and I have been pampered at this hotel for years. We love it so much, we have been there 21 times! We stay in the ocean front suit, the views are unbelievable! The room is so clean, you feel as if you are the only person to have stayed in it. The staff is unbelievably fantastic! I can...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank kim33119
carlosmontesdeoca, Manager at The Ritz-Carlton, Cancun, responded to this review

Dear Kim, thank you for taking time to share your feedback regarding your recent visit to The Ritz-Carlton, Cancun. It is our goal to provide genuine and personal service to every guest and I am delighted to read that you enjoyed your room and overall resort experience this time and over the last years. Thank you for choosing to stay...

San Jose, California
Reviewed 1 week ago

Overall, this hotel is excellent except for some minor things that I've experienced. First, the beds are so soft, I prefer firmer bed. Secondly, my unpleasant experience in the pool area. My husband and I and another family were still swimming at around 10 pm, the pool area closes at 11 pm and this cleaning guy started dropping the pool...

Review collected in partnership with The Ritz-Carlton Hotel Company
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3Thank Lcsophie
Flagler Beach, Florida
Reviewed 1 week ago

5 nights and it was awesome!! the staff are fabulous. it was lovely get away & just a 90 minute flight from Orlando. the breakfast team are great. lots of smiles & good service. the rooms were clean and turn down service at night was perfect. nothing is ever a problem or too much to trouble. we have stayed in...

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Helpful?
1Thank tony717
carlosmontesdeoca, Manager at The Ritz-Carlton, Cancun, responded to this review

Dear Tony, thank you for choosing to stay with us again recently, and for your kind compliments and observations about our hotel. I was pleased to read that you had an enjoyable stay and was well taken care of by the team, at the hotel. We hope you had a happy birthday in Cancun and a great Mother´s Day Celebration....

Encinitas, California
Reviewed 1 week ago via mobile

We had just arrived at the Ritz Carlton in Cancun and had to jump in the calming waters of the crystal blue ocean. I told my wife not to being her wedding ring in and she put it on a chair with her clothes in the quiet beach. When we got out she picked it up and holding it in...

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Helpful?
12Thank GoCarlin
carlosmontesdeoca, Manager at The Ritz-Carlton, Cancun, responded to this review

Dear GoCarlin, thank you for your recent review of The Ritz-Carlton, Cancun. I'm so glad you were able to recover your ring. I know how important and valuable this is for you and I am very happy to hear that our Ladies and Gentleman from the Loss and Prevention team were able to help to find it. We hope to...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $362 - $1,048 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#4 On the Beach Hotel in Cancun
#4 Top resorts Hotel in Cancun
#4 Luxury Hotel in Cancun
#4 Spa Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
105 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are ocean view or ocean front.”
MarcLaf1953, 24 May 2017 | Read review
“Some 3rd floor beach view rooms have a nice terrace overlooking pool”
jes9922, 22 May 2017 | Read review
“Don't pay for an oceanfront room, the view is the same as ocean view”
  • This is an oceanfront view according to the Ritz Carlton Cancum
APP1972, 29 Apr 2017 | Read review
“Make sue to request a room with a sitting balcony. All have balconies but some are narrow and only for standing.”
scobaz, 27 Apr 2017 | Read review
“Just everything is ideal”
lwindrow, 20 Apr 2017 | Read review
5 of 5
RitzCarlton.com
US$437* /night
View Deal
Hotwire.comUS$437
Hotels.comUS$437
Expedia.comUS$437
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*Disclaimer
Prices are for 1 room, 2 adults
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