We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
02/07/2017 03/07/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    The Ritz-Carlton, Cancun

    Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
    Hotel website
    Save
    Best prices for your stay
    02/07/2017 03/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          Lock in the lowest price from our partners
          US$332US$869
          View Deal
          Traveller (1785)
          Room & Suite (463)
          Pool & Beach (335)
          Le Blanc Spa Resort
          5,769 reviews
          #1 of 175 hotels in Cancun
           
          Grand Fiesta Americana Coral Beach Cancun
          3,982 reviews
          #9 of 175 hotels in Cancun
           
          NIZUC Resort and Spa
          2,148 reviews
          #2 of 175 hotels in Cancun
           
          Secrets The Vine Cancun
          8,331 reviews
          #4 of 175 hotels in Cancun
           
          Overview
          • Excellent78%
          • Very good15%
          • Average4%
          • Poor2%
          • Terrible1%
          Travellers talk about
          “club level” (352 reviews)
          “club grill” (153 reviews)
          Free Wifi
          Parking
          Breakfast Buffet
          Beachfront
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Butler Service
          Babysitting
          Private Balcony
          5.0 Star Hotel
          All hotel details
          Offers from The Ritz-Carlton, Cancun
          Special Offer: Save up to 30% & more
          Hotel packages
          {"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"containerClass":null,"scriptFlags":null}
          Le Blanc Spa Resort
          5,769 reviews
          #1 of 175 hotels in Cancun
           
          Grand Fiesta Americana Coral Beach Cancun
          3,982 reviews
          #9 of 175 hotels in Cancun
           
          NIZUC Resort and Spa
          2,148 reviews
          #2 of 175 hotels in Cancun
           
          Secrets The Vine Cancun
          8,331 reviews
          #4 of 175 hotels in Cancun
           
          Rooms
          Jul 2Jul 3
          |
          1 room, 2 adults, 0 children
          Standard Room
          Getting you more information on this room
          Free Cancellation
          Best Price
          per night
          Select
          Show available rooms for The Ritz-Carlton, Cancun
          Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 3 partner sites to see rooms from US$332.
          We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cancun hotels with availability
          Standard Room
          Getting you more information on this room
          Free Cancellation
          Best Price
          per night
          Select
          {"BOOKING_FEATURES": ["ROOM_GRID_HSX_BACK_TO_CONTROL","IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "2f5e53b3a2a34d23b445a0101438199d", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":152886,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":2,"month":7,"year":2017},"checkout":{"day":3,"month":7,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"2f5e53b3a2a34d23b445a0101438199d","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":869,"lowestMetaPrice":332,"additionalPartner":false,"highestMetaPriceDisplay":869,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":869,"lowestMetaPrice":332,"highestMetaPriceDisplay":869,"hotelName":"The Ritz-Carlton, Cancun","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjJmNWU1M2IzYTJhMzRkMjNiNDQ1YTAxMDE0MzgxOTlkIiwiQUlLIjoiMGE4MzU3YzBlYmMzNDgyMGE5MTIxNmE1MGU0ZmI5ZTkifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": false, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "02/07/2017", "checkOut": "03/07/2017", "lowestPrice": "US$332", "hasDates": true, "hacComplete": true, "contentIdMappings": {"68899745":"CancelonIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"moduleList":["handlers","tracking"]},"containerClass":null,"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","dust":{},"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"moduleList":["handler"]},"containerClass":null,"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"moduleList":[]},"containerClass":null,"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
          Write a Review
          Reviews (2,709)
          Traveller rating
          Traveller type
          Time of year
          Language
          • More languages
          There are newer reviews for The Ritz-Carlton, Cancun See the most recent reviews

          1,001 - 1,005 of 2,709 reviews

          Reviewed 26 February 2015 via mobile

          We will be going back next week (our 3rd trip back since October!) The staff here is amazing! From the beach staff to the pool staff to the restaurants & the consiuer staff! Joselyn Hernandez Garcia has been a great host to us & because...More

          5  Thank Raymond Q
          Response from Cecilia H, Housekeeping Director at The Ritz-Carlton, CancunResponded 28 February 2015

          Dear Raymond Q, Thank you for your positive comments regarding our hotel and for the compliments to our ladies and gentlemen that take part on creating unforgettable experiences for our guests. We are thrilled to hear you wll be visiting us again and looking forward...More

          Reviewed 25 February 2015 via mobile

          Great location, on the beach. Rooms are a bit small but service, location and views make up for the size. Great sauna, steam and fitness center. Two pools, enjoyed our room over the smaller quiet pool.Great restaurants within walking distance. High end mall down the...More

          4  Thank Sandy H
          Response from Daniel A, Manager at The Ritz-Carlton, CancunResponded 3 March 2015

          Dear Sandy, We are glad to know you enjoyed your time at our resort, thank you very much for your valuable feedback and comments about our service and facilities. Hope we have the opportunity to welcome you back in the close future. Best regards, Daniel...More

          Reviewed 25 February 2015

          My wife and I just returned from an absolutely wonderful week away in Cancun. The Ritz Carlton property sits in the middle of the "Hotel Zone" and it was our first time staying at this hotel after numerous previous visits to the area. After this...More

          3  Thank SJPOS
          Reviewed 24 February 2015

          Just returned from a week at the Ritz Cancun. First, as everyone says the staff is what makes the place. It is extremely well run. Everyone is always busy and helpful. Yes, the check in is a bit slow but so is the check in...More

          4  Thank NYdrifter12
          Reviewed 23 February 2015

          Excellent hotel with great service. Beach was flat and not rocky Nice health club facilities although the treadmills could use some updating (private TV's - would be nice) Beach and pool service was excellent

          2  Thank jsgarrett
          Le Blanc Spa Resort
          5,769 reviews
          #1 of 175 hotels in Cancun
           
          Grand Fiesta Americana Coral Beach Cancun
          3,982 reviews
          #9 of 175 hotels in Cancun
           
          NIZUC Resort and Spa
          2,148 reviews
          #2 of 175 hotels in Cancun
           
          Secrets The Vine Cancun
          8,331 reviews
          #4 of 175 hotels in Cancun
           
          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Beachfront
          • Bar/Lounge
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Business Centre with Internet Access
          • Room Service
          • Children Activities (Kid / Family Friendly)
          • Airport Transportation
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Babysitting
          • Breakfast Available
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          • Hot Tub
          • Tennis Court
          Details
          • Price range
          • US$270 - US$848 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #3 Luxury Hotel in Cancun
          • #3 Spa Hotel in Cancun
          • #3 On the Beach Hotel in Cancun
          • #3 Top resorts Hotel in Cancun
          • #9 Family Hotel in Cancun
          • #9 Romantic Hotel in Cancun
          • #21 Business Hotel in Cancun
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 363
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Booking.com, Marriott, Hotwire, TravelUp, Priceline, Orbitz, Travelocity, Hotels.com, Ctrip TA, TripOnline SA, Cancelon, Evoline ltd, getaroom.com, Hotel.de and HotelQuickly so you can book your The Ritz-Carlton, Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Cancun
          • Also Known As
          • Ritz-Carlton Cancun Hotel Cancun ,
          • Cancun Ritz Carlton ,
          • Ritz Cancun
          Add Photo Photos
          Traveller (1785)
          Room & Suite (463)
          Pool & Beach (335)
          Dining (212)
          Hotel & Grounds (1104)
          Bathroom (24)
          Family and Play Areas (6)
          Business Centre & Event Rooms (2)
          Nearby
          Hard Rock Hotel Cancun
          9,146 reviews
          .56 km away
           
          Sandos Cancun Lifetyle Resort
          4,112 reviews
          .30 km away
           
          Secrets The Vine Cancun
          8,331 reviews
          .38 km away
           
          Golden Parnassus All Inclusive Resort & Spa Cancun
          6,148 reviews
          .19 km away
           
          Nearby Restaurants
          Cenacolo Il Ristorante Italiano
          551 reviews
          .44 km away
          Puerto Madero Cancun
          3,394 reviews
          .30 km away
          Harry's
          2,807 reviews
          .33 km away
          Gustino
          582 reviews
          .65 km away
          Nearby Attractions
          Avenida Kukulkan
          4,951 reviews
          1.04 km away
          Playa Marlin
          159 reviews
          1.23 km away
          Museo Sensorial del Tequila
          167 reviews
          1.03 km away
          Flamingo Mall
          19 reviews
          1.17 km away
          Questions & AnswersAsk a question
          SantaBarbaraCaLizzie
          Can anyone tell me about the cost of the food at the restaurants? And are there many good restaurants nearby? Is is easy to walk from this hotel to other restaurants--like on a walking path, or is it a busy road? Thanks!
          19 June 2017|
          Answer
          Response from Chicalecia | Reviewed this property |
          The Hotel offers a nice little restaurant by the pool areas with a beach view. The food is good didn't find it too expensive, but it is the Ritz so you might find some meals expensive. They also have these nice romantic... More
          1
          Vote
          Jason C
          Hi- looking to book a trip during football season. Does the resort get NBC? Biggest game of year for my team during the time I wanted to book.
          18 June 2017|
          Answer
          Response from trav8169 | Reviewed this property |
          I noticed Miami based stations. Can't recall if NBC was one of them though.
          0
          Votes
          dkc111
          Hello, I was wondering if cigar-smoking is allowed on the property as I am a cigar smoker and would like to plan ahead; I do not want to offend anyone with the smell of cigar smoke but would like to know. I also would prefer not to have to stand in a corner of an area for an hour or two to smoke a cigar either. Thanks in advance.
          6 June 2017|
          Answer
          Response from Kathi L | Reviewed this property |
          I don't believe you can smoke inside the hotel in the common areas, but it did not seem to be a issue outside by the pool, etc. On one of our evenings, they had a girl selling cigars at a table inside. She was very... More
          1
          Vote
          Room Tips
          "We were on the fifth floor, ocean view. Could hear the ocean but not the pool!"
          Read review
          "Club level offers great food, quiet floors, and extremely attentive staff."
          Read review
          "All rooms have phenomenal view - try higher floors."
          Read review
          "All the rooms are ocean view or ocean front."
          Read review
          Is This Your TripAdvisor Listing?
          Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing