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The Ritz-Carlton, Cancun

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#6 of 182 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,599 Reviews from our TripAdvisor Community

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Showing 2,294: English reviews
Sao Paulo, SP
Reviewed 2 August 2014

Going back to the Ritz-Carlton Cancun is always a pleasure! The hotel is fantastic, the staff really friendly and competent and the food delicious! The price is a bit on the expensive side, but its worth the experience, nevertheless!

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2Thank Bia C
New York City, New York
Reviewed 1 August 2014

I recently started writing reviews and now I'm really getting into it. Very early this year I stayed here and at check-in I wasn't impressed. When I got to my room, I really wasn't impressed! The room had a decent view overlooking the pool and beach but was outdated. The minibar was more like a mini fridge that was just...

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Thank moe7272
Reviewed 30 July 2014 via mobile

We just returned home from a wonderfully relaxing week spent at the Cancun Ritz This hotel and it's amazing staff go out of their way to cater to each of their guests every whim Rooms are comfortable and have an amazing view of the turquoise waters of the Caribbean Sea with it's amazing white soft sand. If you find your...

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2Thank M-Citi
Washington
Reviewed 29 July 2014

I booked a suite here for a last minute girls weekend to Cancun. We couldn't have picked a better place to stay, from check-in to check-out and everything inbetween. The service was fantastic! Room: We were in a suite on the 7th floor, at the end of the hallway, with massive floor to cieling glass doors that opened to the...

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7Thank Melanie S
Miami, Florida
Reviewed 27 July 2014

First class service with free water in the room daily . I was upgraded to the concierge level. All the staff at the concierge level were outstanding. Nathaly did an excellent job. The food at the beach restaurant were delicious especially the tuna tartare, sashimi and catch of the day. The beach area is not cluttered and peaceful. The rooms...

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2Thank Albertomiami
Los Angeles, California
Reviewed 27 July 2014

Well my latest experience with Ritz Carlton /Marriott and this property is costing me $600 in airline cancellation fees, hours on the phone and heart-break (between preparing for the trip and cancelling it).. Apparently, this is what it costs when Marriott reservation agents are not properly trained and when hotel staff is completely inflexible. If you are a Platinum Elite...

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19Thank SMUSC75
Nora R, Executive office at The Ritz-Carlton, Cancun, responded to this review

Thank you for your email. As a first priority we would like to apologize for the inconvenience and disappointment that you and your family experienced regarding your recent room reservation. We assure you that your concerns will give us the opportunity to review and address any challenges or misunderstandings that may exist as well as helping us to improve our...

Mississippi
Reviewed 26 July 2014

I've stayed there for 4 nights this June. Empire style. Great view and just in the first line. Tours to historical sites from Hotel.Amazing Casitas Restaurant on the beach at night.One thing that I didn't like - heavy brass metal room keys that leave a nasty metal smell on your hands....:-)

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1Thank Nataliya35
inverness,illinois
Reviewed 24 July 2014

The Hotel was a little older hotel but well maintained as a mater of fact they were doing some exterior painting and repair when we were there but they stayed out of the guests way. They kept the hotel very clean and free of any bad odors. The rooms were average size but very nice with fresh flowers and chocolates...

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2Thank john196288
Reviewed 24 July 2014

We recently spent another 5 nights at the Ritz Carlton in Cancun. We have stayed there three times. Great resort. A little dated, yes but with great character comes some age. We had a wonderful time as usual. This time the staff really stepped up. We received a call from home that our two year old cat, Jackson had passed...

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1Thank kep1307
Houston, Texas
Reviewed 24 July 2014

I strongly recommend this hotel as the facility is in pristine condition, all staff is friendly and always willing to please you. We had a great time in a beach dinner which we will not forget... highly recommended....

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1Thank Tophelipilot

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $380 - $1,302 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#6 Spa Hotel in Cancun
#6 On the Beach Hotel in Cancun
#6 Top resorts Hotel in Cancun
#6 Luxury Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
98 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just everything is ideal”
lwindrow, 20 Apr 2017 | Read review
“We had a junior suite for 3 and we loved it.”
DeniseLaw, 16 Apr 2017 | Read review
“All rooms are absolutely fabulous! Great views, and very spacious!”
OrlandoEnthusiast, 11 Apr 2017 | Read review
“Amazing ocean views”
wilrileyjr, 4 Apr 2017 | Read review
“Ground floor was quiet! Great soundproofing on the doors.”
MegG960, 4 Apr 2017 | Read review
5 of 5