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The Ritz-Carlton, Cancun

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#5 of 181 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,522 Reviews from our TripAdvisor Community

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Showing 2,224: English reviews
Columbus, Ohio
Reviewed 28 September 2014

The service, as you would expect, was 5 Star and just fantastic - and the location just as good. But the hotel just really felt tired. From the metal keys for the rooms, and metal keys for the safes, to some furnishing and carpet that really needs to get updated - it can use some work. Again, can't say enough...

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4Thank Scott S
Nora R, Manager at The Ritz-Carlton, Cancun, responded to this review

Thank you very much for your kind comments about the staff and service at our resort. We are currently working very diligently on updating many areas of the hotel to provide a more contemporary product for our guests. We are completing an update to all guest rooms, as well as all carpets in the public areas of the guest floors,...

Buenos Aires, Argentina
Reviewed 27 September 2014

Service is excellent, full of staff...but this hotel is stucked in the 90's. Doors with keys, extremely old carpets, difficult plugs for batteries. 20 dollars a day for wifi in such an expensive property is unacceptable. For free wifi in the lobby, you have to go to dark corners to get one line of signal. The property is really nice....

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5Thank arlupo43
Nora R, Manager at The Ritz-Carlton, Cancun, responded to this review

Thank you very much for your feedback regarding the resort, which is always valuable to us. We are currently updating many areas of the property to have a more contemporary look and feel, including all of our guest rooms and the resort’s pool and beach furniture. Additional upgrades took place in June of this year which have increased the hotel’s...

Reviewed 24 September 2014 via mobile

So its nice, obviously it's a Ritz. The breakfast buffet is excellent. But the least they can do is give you free wifi and coffee in the rooms. I don't know, for 600+ dollars a night? That's pretty standard in almost any hotel. The staff is very helpful.

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4Thank Karin E
Staten Island, New York
Reviewed 22 September 2014

This was our 3rd time at the Ritz Carlton Cancun in 4 years and as in past visits, it was truly above and beyond outstanding! We again stayed on the 8th floor Club Level, and check in is directly on the Club Level. You are warmly greeted by the Club Concierge Staff, given cold towels and offered champagne or another...

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9Thank jennasmom08
Rockville, Maryland
Reviewed 21 September 2014

I typically do not do reviews until something's really good or really bad. The Ritz Carlton in Cancun is the most amazing hotel I have ever stayed at. Our room was simply gorgeous - we got upgraded to an "Ocean Front" which was awesome. The service at the property is very courteous, and very prompt. Apart from the beautiful room,...

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3Thank Nikhil D
Reviewed 17 September 2014

I stayed at the hotel and everything was amazing except one person that was very rude I even wrote his name in a paper because he made me and my family feel so uncomfortable. (DANIEL POOT ) he was very rude and had no patience at all and at the end he was being very demanding with the tip. Which...

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5Thank alexcastm
Marco O, Hotel Manager at The Ritz-Carlton, Cancun, responded to this review

Thank you very much for your comment. We appreciate your feedback as it allows us to continuously improve our service experience. We hope you will visit us again in the future. With best regards from Cancun.

Chicago, Illinois
Reviewed 16 September 2014

Stayed at the RCC for 2 nights as part of a getaway. The hotel is incredible with wonderful facilities. The spa and the workout center are really nice with great equipment and plentiful towels. The attendants walk by with chilled towels as well. Spa has a great outdoor area as well and was very relaxing. The room is good sized...

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3Thank Atman S
Houston, Texas
Reviewed 15 September 2014

Great location, nice rooms and the most beautiful clear blue water. Nice fitness center and plenty of activities in front of hotel, including jet ski rental and parasailing. Beach side cabanas are perfect for a relaxing day on the beach and casita can be rented for Oceanside dining. Very romantic.

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2Thank Susieedw
Canyon Lake, Texas
Reviewed 13 September 2014

This Ritz-Carlton was lovely with a staff that was very eager to accommodate. The pools were beautiful and easily accessed. The food was great. We will be returning in November. If I have any small complaint, it is that I also agree with others that the Wi-Fi should be included.

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2Thank Ann_CanyonLake
Houston, Texas
Reviewed 12 September 2014

Hola! We had all ages from 82 to 18 months! Before we arrived, the Concierge arranged every request emailed in advance to perfection! This was our second stay at the Ritz-Carlton. The focus of our trip was relaxation and to spend some quality time together as a family. We reserved three Casitas for five days. We were thrilled to see...

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7Thank Randy H

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $427 - $1,725 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#5 Top resorts Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Spa Hotel in Cancun
#5 Luxury Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
98 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front/view will not disappoint. The images will be magically seared in your consciousness!”
 of 5 bubbles 648kirstinc, 27 Mar 2017 | Read review
“Room number 6022 is a front ocean view and near one of the the elevators”
 of 5 bubbles enriquee737, 21 Mar 2017 | Read review
“away from the lobby”
 of 5 bubbles CruisingOn, 20 Mar 2017 | Read review
“Ask for an ocean view”
 of 5 bubbles Y4373VTlisap, 19 Mar 2017 | Read review
“The extra for an ocean front room is definitely worth it!”
 of 5 bubbles rxmarsden, 17 Mar 2017 | Read review
5 of 5