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    The Ritz-Carlton, Cancun

    Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
    Hotel website
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    Best prices for your stay
    2017-09-03 2017-09-04
    US$327
    US$308
    SAVE US$19
    US$327
    US$327
    Traveller (1850)
    Room & Suite (465)
    Pool & Beach (342)
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    Overview
    • Excellent78%
    • Very good15%
    • Average4%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “club level” (366 reviews)
    “club grill” (156 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from The Ritz-Carlton, Cancun
    Special Offer: Save up to 30% & credit
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    Rooms
    Sep 3Sep 4
    |
    1 room, 2 adults, 0 children
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    Reviews (2,844)
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    There are newer reviews for The Ritz-Carlton, Cancun
    See the most recent reviews

    961 - 965 of 2,511 reviews

    Reviewed 6 September 2015 via mobile

    Our family of 4 stayed here for 7 nights and loved it! Their service is impeccable. A big shout out goes to the bellman who helped us bring our luggage up to our room. He noticed right away that we were not happy with our...More

    2  Thank Travellove365
    Reviewed 6 September 2015

    You can usually count on the Ritz brand of hotels to set the standard... and elevate it way above the rest! This Cancun property does just that! If you enjoy peace and quiet with "old school" style and service, then this is the place for...More

    Thank RayDoc
    Reviewed 2 September 2015

    This was our second trip to Cancun with the first taking place 5 years ago with a stay at the JW Marriott. We are Marriott Platinum Elite members for several years and this was our first experience at a Ritz Carlton resort. We booked this...More

    2  Thank BixbyPoke
    Response from Marco O, Manager at The Ritz-Carlton, CancunResponded 7 September 2015

    Thank you very much for your detailed review of your stay at our property. On behalf of the ladies and gentlemen I would like to apologize for not having met your expectations. We will analyze your comments in great detail to address concerns most efficiently....More

    Reviewed 1 September 2015

    This hotel is truly in a class of it's own. The facility is impeccable Spanish style perfectly maintained, stylish lobby and grandiose halls full of great art and spectacular flower arrangements. The service from arrival to checking impeccable. The staff is very attentive and aiming...More

    Thank roberto a
    Response from Daniel A, Manager at The Ritz-Carlton, CancunResponded 6 September 2015

    Dear Roberto A, Thank you very much for your kind comments regarding our property. We are glad you had the time to enjoy our outlets and also took part on our turtle program supporting local marine life. Thank you for your preference, hope to welcoming...More

    Reviewed 29 August 2015

    "Ritz-Carlton" has a reputation. I've mistakenly thought of it as "fancy," but the real word is service. There truly is a difference in the level of service and cheerfulness of the employees. I'm sold--forever! Little things go a long way. For example, you don't go...More

    1  Thank amyinsanantonio
    Response from Daniel A, Manager at The Ritz-Carlton, CancunResponded 6 September 2015

    Dear amyinsanantonio, Thank you very much for recognizing what we do everyday to make your stay a memorable one. We are glad you had the chance to enjoy our different restaurants ambiances as well as our pool & beach areas. Definately your comments mean a...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Breakfast Available
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$245 - US$1,048 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Luxury Hotel in Cancun
    • #4 Top resorts Hotel in Cancun
    • #4 Spa Hotel in Cancun
    • #4 On the Beach Hotel in Cancun
    • #9 Family Hotel in Cancun
    • #9 Romantic Hotel in Cancun
    • #20 Business Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 363
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Orbitz, TravelUp, Hotels.com, Ctrip TA, Priceline, Expedia, Travelocity, Cancelon, Hotwire, TripOnline SA, getaroom.com, HotelQuickly and Evoline ltd so you can book your The Ritz-Carlton, Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Ritz-Carlton Cancun Hotel Cancun ,
    • Cancun Ritz Carlton ,
    • Ritz Cancun
    Add Photo Photos
    Traveller (1850)
    Room & Suite (465)
    Pool & Beach (342)
    Dining (214)
    Hotel & Grounds (1157)
    Bathroom (24)
    Family and Play Areas (6)
    Business Centre & Event Rooms (3)
    Nearby
    Sponsored by:
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    .70 km away
     
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    1.17 km away
     
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    .38 km away
     
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    .56 km away
     
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    Ask a question
    Questions & Answers
    Hun K
    29 July 2017|
    Answer
    Response from Mark C | Reviewed this property |
    I did not notice a hold. They do price in Pesos though so be aware. I
    0
    Votes
    Room Tips
    "All rooms face the Caribbean Sea."
    Read review
    "Ask the front desk - they can move you around."
    Read review
    "The building's architecture provides a Caribbean view from just about any room."
    Read review
    "Club Level!"
    Read review
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