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Hyatt Ziva Cancun

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Hyatt Ziva Cancun
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3,174 Reviews from our TripAdvisor Community

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Showing 2,625: English reviews
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Chicago, Illinois
Reviewed yesterday NEW

Hotel location, Staff and overall up keep are excellent. One of the best hotels. Attentive staff. Excellent food. Clean. Upscale and it has multiple huge pools both for the party crowd at one end and for the peace and quiet relaxation at the Club side.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank sanjeevku
Washington DC, District of Columbia
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

Big fans of the Hyatt All Inclusive in Jamaica so we thought we would try out this one and we are so glad we did! Great place for kids and grown ups. Food quality is excellent. Lorenzo's was out favorite, the hibachi dinner at the Asian restaurant was a close second. Kids club is great and the girls do a...

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Helpful?
10Thank HotelSnob2006
About Hotel's Favourite Review
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear HotelSnob2006, Thank you for being our guest, and for taking the time to share this detailed review of your stay. I am delighted to read that it was a enjoyable experience overall, and that you liked the beach, drinks and KidZ Club. Also, thank you for your comments regarding the the food and restaurants, we are glad you were...

Reviewed yesterday NEW

By boyfriends family went on a family vacation and it was amazing. Everything about the resort was perfect. The staff (Especially-Isaias and Daniel) , food, cleanliness, and overall atmosphere was wonderful. I would recommend this resort to anyone!! Such great memories were made.

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Helpful?
Thank Emma S
Pearland, Texas
Reviewed yesterday NEW

The hotel itself gets 5 stars. This hotel is CLEAN. I saw staff cleaning at all times. They have a lot of activities including work out classes which were great (water cycling is an example). The pool is great. Beach is nice. Kids club is great for kids. My kids loved it. BUT the food was very average. The best...

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Helpful?
1Thank travmomof2
Chandler, Arizona
Reviewed 2 days ago NEW

First off let's over the obvious- Beautiful Views Wonderful Service Friendly Staff They got that covered but in many different areas does this place go above and beyond. We stayed in one of the dolphin view rooms and were very surprised with the space. While the room wasn't huge there was plenty of room for 5 people (3 teenagers) and...

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Helpful?
Thank DraeK1
Lexington, Michigan
Reviewed 2 days ago NEW

The six of us loved our time at Hyatt Ziva! The pools, ocean view, location, hospitality and setting were amazing. We upgraded to the Turquoise Tower, which is adult only, and loved the infinity pool and bar up ther, it was breathtaking! The service was impeccable on the rooftop, particularly Rubelsi......he was literally the best of the best! Another name...

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Helpful?
Thank kklltt
Honolulu, Hawaii
Reviewed 3 days ago NEW

My family and I have grown quite fond of this place. We've been to the property 3 times in the last 6 months. This last time was by far the best time that my wife and daughter and I have had! I really liken it to coming home. The level of hospitality that we get here is the reason we...

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Helpful?
1Thank hawaiiboy808
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear hawaiiboy808, Thank you for allowing us the chance of hosting you again during your recent vacation. We are thrilled to learn that your stay with us was great experience, and that you liked everything that Hyatt Ziva Cancun has to offer, our true Evolution of All-Inclusive. What really makes us proud is that you recognized our Service from the...

Riverside, California
Reviewed 3 days ago NEW

The views from this property are beautiful. The variety of restaurants and entertainment was excellent. The beaches were amazing, especially the private beach. Lots to do on the property. The staff mix it up so every one could engage and participate.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Irma M
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Irma M, We are thrilled to read that you had an excellent stay at Hyatt Ziva Cancun, and are grateful to receive your positive comments regarding views, restaurants, beaches and entertainment. We hope to see you back soon. Sincerely, with the Service from the Heart, Alexandre de Brouwer General Manager

Houston, Texas
Reviewed 3 days ago NEW

We had visited Hyatt Ziva for Thanksgiving and loved everything from the amazing service, the layout of the hotel and the kids club. We returned for my birthday on the insistence of our 7 year old daughter. When we arrived we met our previous butler Julie who helped us to our room, and was available to help with anything we...

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Helpful?
Thank Josephine G
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Josephine G, It was truly an honor to welcome you back to Hyatt Ziva. We wish to thank you for this magnificent feedback, we sincerely enjoyed reading it. It is delighting to learn that you had an exceptional stay, enjoying all that Hyatt Ziva Cancun has to offer, and are grateful for your recognition of our service from the...

New York City, New York
Reviewed 3 days ago NEW

Hotel was clean, staff was nice and service was great. Oh and the food was delicious. I loved my experience at the Hyatt, my favorite was the Dolphins. The Beach is gorgeous and the infinity pools are beautiful!

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Z7934YQanam
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Z7934YQanam, It was a pleasure to host you. We are grateful to read your feedback, and to learn that you loved the whole experience. Thank you for recognizing our Service from the Heart, and for your appraisal of food, pools and beaches. We hope to have the chance to welcome you back soon. Sincerely, with the Service from the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way. ... more   less 

Additional Information about Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $484 - $1,061 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Cancun 4.5*
Number of rooms: 547
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com and Hyatt Hotels Corporation so you can book your Hyatt Ziva Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#6 Top resorts Hotel in Cancun
#6 On the Beach Hotel in Cancun
#6 Spa Hotel in Cancun
#6 Luxury Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Ziva Cancun staff and other travellers.
626 questions
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Questions? Get answers from Hyatt Ziva Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't get rooms above restaurants - it was very noisy and hard to sleep most of the time. Loud noises...., very aggravating.”
 of 5 bubbles kklltt, 25 Mar 2017 | Read review
“4th floor on resort view side furthest from the beach so view wasn't awesome.”
 of 5 bubbles babsland, 23 Mar 2017 | Read review
“Would not recommend the Dolphin view. Any Ocean View room should be similar.”
 of 5 bubbles andysY7767YD, 20 Mar 2017 | Read review
“West side facing rooms less windy in order to sit on the patio”
 of 5 bubbles LACIED152, 20 Mar 2017 | Read review
“Most rooms have a ocean view. Don't think there is a bad view in this entire resort”
 of 5 bubbles sweetsue98, 20 Mar 2017 | Read review
5 of 5