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Hyatt Ziva Cancun

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Hyatt Ziva Cancun
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2,659 Reviews from our TripAdvisor Community

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Showing 2,198: English reviews
Reviewed yesterday NEW

My mom and I visited this property from January 15-19th for a little relaxation getaway. We had an amazing time. We stayed in the Turquoize tower, and our room was spacious and well-appointed. This tower is adults-only, but across the whole resort we didn't have any issues with being overrun by children (who we love, but can be...loud). The Turquoize...

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Helpful?
1Thank Alyson M
Chattanooga, Tennessee
Reviewed yesterday NEW

This place was amazing! Upon arrival the view took my breath away. We were whisked away to a private check in area where Julie was prompt and helpful. She had to ask for some help from her peers a few times, but after check-in she offered to take us on a tour. The tour was great. She explained how if...

Review collected in partnership with Hyatt Hotels
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3Thank Gideon T
Philadelphia, Pennsylvania
Reviewed yesterday NEW

Can't say enough about our recent girl's getaway at Hyatt Cancun Ziva! Hands down, the most beautiful, classy, clean, friendly, "bend-over backwards to make you happy" resort. You will not want to leave!!!

Review collected in partnership with Hyatt Hotels
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1Thank elizabethannj2017
Mountain Brook, Alabama
Reviewed yesterday NEWvia mobile

We decided to take a short weekend trip to Cancun, and Hyatt Ziva Turquoise did not disappoint. Our concierge Daniel in the Turquoize tower was amazing and went out of his way to make out trip great. Our spa experience was fantastic and the customer service from every staff member we encountered was exceptional. All-inclusive is the way to go...

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1Thank Kelly N
Key West, Florida
Reviewed 2 days ago NEW

For the price, it's a great deal... Hyatt works hard to make their guests feel taken care of, even if there are more than a few niggles to the experience. Food: It all basically tastes the same. No real seasoning. Even the Mexican food is what I would consider inauthentic. It's dumbed down for the foreign palette. No bueno. Housekeeping:...

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Helpful?
1Thank InConstantMotion1
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear InConstantMotion1, It has been a real pleasure to host you at Hyatt Ziva Cancun and we want to thank you for taking your valuable time to share your feedback with us. Allow me to apologize for all the inconveniences you had during your stay with us. I would like to assure your that we at Hyatt Ziva Cancun strive...

Reviewed 2 days ago NEWvia mobile

Would definitely recommend this hotel. The workers there were kind and extremely attentive. We enjoyed the adults only areas. The food was good, not amazing, but we absolutely enjoyed the variety of food they offered.

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2Thank Cozergirl A
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Cozegirl A, Thank you for being our guest, and for taking your time to let us know that you enjoyed it. It is gratifying to read your positive comments, and to know that you liked our Turquoize Adult Only experience, food and service provided by our associates.. Would be a pleasure to welcome you back soon. Sincerely, with the...

Blauvelt, New York
Reviewed 2 days ago NEW

My entire family loved the hotel and staff. The hotel was very clean and the rooms spacious. Some of the reviews stated the food wasn't that good, but I found the food selection varied and the quality very good. We plan on returning next January

Review collected in partnership with Hyatt Hotels
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2Thank P1649EPangelak
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear P1649EPangelak, It is an honor to receive such a complimentary review. We are thrilled that we exceeded your expectations. We are glad that you liked food variety and quality We look forward to host you again in January. Sincerely, with the Service from the Heart, Alexandre de Brouwer General Manager

Fayetteville, Arkansas, Usa
Reviewed 2 days ago NEW

It was wonderful to return to Hyatt as guest of Anna who led aqua dance and Zumba classes through the Fitness Vacation Exchange program for one week and then we extended our stay with Carol for 4 more days. The scenery in all directions is different and astoundingly gorgeous!! The personnel are cheerful, very friendly and obviously happy to provide...

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2Thank Ron B
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Ron B, It was a great privilege to have you as our guest here at Hyatt Ziva, and we thank you for writing this detailed review. It is with great pleasure that I learn of your pleasant stay with us. Our commitment as a team is to consistently exceed our guests expectations, and I read with delight that we...

Hamilton, Canada
Reviewed 2 days ago NEW

best property in Cancun. very new decor, unbelievably clean with high quality finishes. Luxurious throughout. Breakfast and lunch was great, dinners were good but not fine dining. Great pools and incredible ocean swimming, rough and waves on one side, calm and clear on the other side.

Review collected in partnership with Hyatt Hotels
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2Thank michaelwilliamm2017
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear michaelwilliamm2017, We are honored that you chose us to provide you with an vacation that you deserve, and are much obliged for your comments regarding the decor, quality of food, pools and ocean. We hope to see you back soon for another great stay. Sincerely, with the Service from the Heart, Alexandre de Brouwer General Manager

Reviewed 2 days ago NEWvia mobile

The hotel is AMAZING. I'm leaving tomorrow and soaking in every minute left. Thank you Armando from Habanero for the good vibes and excellent service! The bar, also! The staff everywhere is impecable. This is a true all inclusive. Moongate restaurant, wow, and Trade Winds zen juice in the mornings. Eber and Freddy and Christian make the best drinks right...

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2Thank Tefi L
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Tefi L, Thank you for staying with us, and for sharing your review. We are grateful to learn that you had an wonderful stay. Thank you for you positive comments regarding Habaneros and bars. Also, thank you for recognizing our Service from the Heart, and for highlighting Armando, Eber, Freddy and Christian for their excellent service. We hope to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way. ... more   less 

Additional Information about Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $482 - $1,071 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Cancun 4.5*
Number of rooms: 547
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Hyatt Hotels Corporation and Travelocity so you can book your Hyatt Ziva Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#8 Luxury Hotel in Cancun
#8 On the Beach Hotel in Cancun
#8 Spa Hotel in Cancun
#8 Top resorts Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Ziva Cancun staff and other travellers.
548 questions
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Questions? Get answers from Hyatt Ziva Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All room locations have great views and are conveniently located.”
 of 5 bubbles ronb821, 22 Jan 2017 | Read review
“Club Ocean”
 of 5 bubbles Gourmand2, 20 Jan 2017 | Read review
“Rooms in the main building facing the lobby and pool are close to everything you need.”
 of 5 bubbles TexasReviewer8, 19 Jan 2017 | Read review
“All rooms have ocean views and there is an Adult-only tower with special amenities”
 of 5 bubbles karlag693, 19 Jan 2017 | Read review
“If traveling without children, I highly recommend the Turqouize Tower, it is worth every penny!”
 of 5 bubbles T6453LYsteves, 18 Jan 2017 | Read review
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