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The Westin Resort & Spa Cancun

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The Westin Resort & Spa Cancun
The Westin Resort & Spa Cancun
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3,042 Reviews from our TripAdvisor Community

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Showing 2,508: English reviews
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Walnut Creek, California
Reviewed yesterday NEW

I have stayed at The Westin before and I have never had any issues until visiting The Westin Resort in Cancun. Upon arrival, the concierge charged us an extra $30 a night because we had a total of 3 guests (although we had booked a room with 2 double beds). We spent over 2 hours in the lobby trying to...

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Helpful?
Thank Villa87
Reviewed 2 days ago NEWvia mobile

People are really nice and courteous. Food is delicious. Rooms have good space and are clean. Beach is quiet and clean. My kids loved the pools and the beach. In the afternoons there's an ice cream cart for after dinner. Definitely I will come back!!

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Helpful?
Thank leonfm74
Mexico City, Mexico
Reviewed 6 days ago NEW

Nice hotel, great breakfast that couldn't be better, nice facilities, beautiful beach with good fun waves and steps away from calmer beach. Downside: Close to airport, away from the night life and good outside restaurants. Tub in room was stained, not very welcoming. Room service menu was meh. Could offer better poolside activities for the younger crowd. Pool is small...

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Helpful?
1Thank TerryGJ001
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear TerryGJ001, Thank you very much for taking the time to share your comments. We're glad to hear that you found the hotel nice and enjoyed the breakfast, facilities and beautiful beach. As well, we appreciate your constructive comments to help us to improve our opportunity areas and offer a better experience to our guests. The next time you visit...

Reviewed 1 week ago

We stayed at the Westin for 7 days. The staff were so hospitable and friendly, especially in the Royal Beach Club area. Our room was spacious and our view overlooked the ocean, which the kids loved to see. Unfortunately the service was really slow at all the restaurants. The breakfast at the Royal Beach Club was very good, as was...

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Helpful?
Thank Kassy S
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Kassy S, Thanks for taking the time to share your comments. It's good to hear that you enjoyed the kind service of our people, the Royal Beach Club and the culinary offer of our restaurants, the renewal treatments of the Heavenly Spa, and that your kids enjoyed the Westin Kids Club, we also appreciate your constructive comments to help...

Seattle
Reviewed 1 week ago via mobile

The front desk was very accommodating and allowed us to check in early for our one night stay. Everyone we encountered was courteous and very helpful. The grounds are well situated if you have an early departure to the airport. The beach area is lovely.

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Helpful?
Thank elmerray
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear elmerray, Thanks for sharing your kind comments. We're glad to hear that you had a renewal stay and enjoyed the beautiful beach and attentive service of our people. Hope to have you back soon. Best regards, Zasha Pérez Gallardo SM Manager

Berkeley, California
Reviewed 1 week ago

The property is dingy and outdated, with chipping paint all throughout the hotel. We only stayed here for one night, however immediately upon arrival we could tell it was going to be a disappointment. We ordered room service, which came to our room over an hour late, with incorrect food. We ordered the vegetable ratatouille, expecting ratatouille, however the dish...

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Helpful?
1Thank 1,173,456,801
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear johnmyles27, Thanks for sharing your feedback. We regret to hear that your stay with us didn't meet your expectations, and sorry to hear about the inconvenience with your room service order. We will share your comments with our Food and Beverages team to identify improvement opportunities, as well, we would like to inform you that we're already working on...

New York, NY
Reviewed 1 week ago

We just returned from a week long stay. We LOVED the hotel... but do not think we would feel this way if we were not at the royal beach club.. It is 100 percent worth it if you are going here.. The royal beach club has its own set of rooms which are huge, and all have nice big balconies....

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Helpful?
Thank NYGirl10
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear NYGirl10, Thank you very much for taking the time to share your comments. We're glad to hear that you had a great time at the Royal Beach Club, and truly appreciate your kind comments about the kind service of our people, especially Moises and Vicente, and the delicious food of our restaurants. The next time you visit Cancún, we...

Phoenix, Arizona
Reviewed 1 week ago

This "resort" is definitely not what I expect from a Westin. The rooms, while clean, were dated. Unfortunately, I can't say the same about the pool and beach areas. The beach was littered with cigarette butts and plastic cups, even in the mornings. Remnants of meals sat on the edge of the pool for hours before being cleaned up, and...

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Helpful?
1Thank Celia S
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Celia S, Thanks for sharing your feedback. We regret to hear your perceptions about the resort, as you may note, this kind of complaints are not usual at our resort, that's why we will review your case with the involved departments to identify improvement areas and take the corrective measures. Hope that the other aspects of your stay were...

Reviewed 1 week ago via mobile

Location is great but the rooms were terrible. I paid for an upgraded room in the royal club section that was supposedly adult pool but was full of kids. I paid for a king and received a double and had to fight them to get a king. Slept the first night in the double. The second room I received had...

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Helpful?
1Thank Lance F
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Lance F, Thanks for sharing your feedback. We regret to hear that your stay with us didn't meet your expectations. Our SPG Platinum members are very important to us, and we regret that the room and facilities were not to your liking. Please, note that due our resort is EP, most of our guests are out during the day,...

Reviewed 1 week ago

The location was amazing, it is further from the central location of all the hotels which allowed for a more private beach. The Royal Beach Club is definitely worth the upgrade. This area is separate from the main hotel which provides a club lounge, private part of the beach and private pool to only the royal beach club guests. Although...

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Helpful?
Thank Karina B
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Karina B, Thanks for sharing your feedback. It's good to hear that you enjoyed the beautiful location, the exclusive Royal Beach Club area and the culinary offer of our restaurants, nevertheless, we regret to hear that your stay with us didn't meet your expectations and truly appreciate your constructive comments about our service opportunities to offer a better stay...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $162 - $467 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin
Hotel Style:
#38 Luxury Hotel in Cancun
#45 Spa Hotel in Cancun
#47 Top resorts Hotel in Cancun
#52 Romantic Hotel in Cancun
#53 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Resort & Spa Cancun staff and other travellers.
296 questions
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Questions? Get answers from The Westin Resort & Spa Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nice Lagoon view, but ocean view is always better”
TerryGJ001, 18 Apr 2017 | Read review
“Stay at the Royal Beach Club if you can. The service and staff are wonderful there! Not a lot of kid friendly things to do on the resort.”
950kassys, 17 Apr 2017 | Read review
“Royal Beach Club”
NYGirl10, 15 Apr 2017 | Read review
“If you can upgrade to the royal beach club with an ocean view it will definitely be worth it.”
karinabF3045JO, 12 Apr 2017 | Read review
“ocean view try to get balcony”
umber354, 7 Apr 2017 | Read review
5 of 5