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2018-01-30 2018-01-31
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    The Westin Resort & Spa, Cancun

    Boulevlard Kukulcan KM 20, Cancun 77500, Mexico
    011 52 998 848 7400
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    2018-01-30 2018-01-31
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     43 people are viewing this hotel
    US$235
    US$208
    SAVE US$27
    US$219
    US$208
    Traveller (2299)
    Pool & Beach (907)
    Room & Suite (849)
    Overview
    • Excellent34%
    • Very good38%
    • Average16%
    • Poor7%
    • Terrible5%
    Travellers talk about
    “royal beach club” (498 reviews)
    “hotel zone” (341 reviews)
    “el palmar” (63 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from The Westin Resort & Spa, Cancun
    Special Offer: Sunsational Savings
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    Rooms
    Jan 30Jan 31
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (3,276)
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    1 - 5 of 2,683 reviews

    Reviewed yesterday via mobile

    If you like having to fork out $20 every time you turn around and have a hammer banging 24 hours a day you should come to this place! Its under construction and they don't do all inclusive so you have to pay for everything, water,...More

    1  Thank Emma B
    Reviewed 4 days ago via mobile

    I had a great experience despite weather not cooperating with our beach plans. Hilario Santos took a great care of me and my friend contacting me even before arrival to assure of transportation from airport being set up, and early check in requested. He also...More

    Thank VRutkevich
    Response from Zasha G, SM Manager at The Westin Resort & Spa, CancunResponded 2 days ago

    Dear VRutkevich, Thank you very much for choosing us for your vacation in Cancún. We're glad to hear that you had a good time and enjoyed the kind service of our people, especially Hilario, and the authentic Mayan experience of the Temazcal with our Heavenly...More

    Reviewed 4 days ago via mobile

    We enjoyed - food could be better but everyone very helpful. We didn’t want AI and the Westin worked out fine. We actually drove our rental car around. The hotel was good - Cancun was not so great for us. The people outside of the...More

    Thank Shelvet
    Response from Zasha G, SM Manager at The Westin Resort & Spa, CancunResponded 2 days ago

    Dear Shelvet, Thanks for sharing your comments. It's good to hear that you had a great stay with us and enjoyed the facilities of the resort. The next time you visit Cancún, we hope to have you back at The Westin. Best regards, Zasha Pérez...More

    Reviewed 6 days ago via mobile

    This resort is a hidden gem for SPG Platinum members. Firstly, it is SPG category 3 hotel and for only 7000 points a day you will get 4 star treatment. Secondly, as a Platinum member you will get not only free breakfast but also free...More

    1  Thank Oleg K
    Response from Zasha G, SM Manager at The Westin Resort & Spa, CancunResponded 4 days ago

    Dear Oleg K, Thank you very much for choosing us for your vacation in Cancún. It's always a pleasure to welcome our SPG members, and we're happy to hear that you had a good time with us and enjoyed the exclusive services and facilities of...More

    Reviewed 1 week ago

    We stayed at this hotel on new years eve and knew it had just finished (or hoped they were finished) renovations. We spent extra points to upgrade our room to ocean front. We were extremely disappointed. This hotel doesn't come close to meeting SPG'S high...More

    Thank L C
    Response from Zasha G, SM Manager at The Westin Resort & Spa, CancunResponded 6 days ago

    Dear L C, Thanks for sharing your feedback. We regret that your stay with us didn't meet your expectations and we're sorry to hear about the inconveniences with your guest room and service during your stay. Please note that we're still working on a renovation...More

    About
    Amenities
    • Top amenities
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Beachfront
    • Spa
    • Free Parking
    • Bar/Lounge
    • Pool
    • Free Internet
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Spa
    • Bar/Lounge
    • Pool
    • Outdoor pool
    Details
    • Price range
    • US$146 - US$333 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #38 Luxury Hotel in Cancun
    • #47 Spa Hotel in Cancun
    • #47 Top resorts Hotel in Cancun
    • #52 Romantic Hotel in Cancun
    • #55 On the Beach Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 376
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Starwood, Hotels.com, Agoda, Priceline, Travelocity, Orbitz, Hotwire, HotelQuickly, Evoline ltd, getaroom.com, HotelsforEveryone, Cancelon and TripOnline SA so you can book your The Westin Resort & Spa, Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Westin Resort And Spa Cancun ,
    • Westin Resort & Spa Cancun Hotel Cancun ,
    • Westin Hotel Cancun ,
    • Westin Cancun ,
    • The Westin Resort Spa Cancun ,
    • Cancun Westin
    Add Photo Photos
    Traveller (2299)
    Pool & Beach (907)
    Room & Suite (849)
    Dining (300)
    Hotel & Grounds (1335)
    Bathroom (94)
    Family and Play Areas (9)
    Business Centre & Event Rooms (9)
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    Ask a question
    Questions & Answers
    nicole14devries14
    15 January 2018|
    Answer
    Response from Emma B | Reviewed this property |
    leave your American dollars at home they won't absolutely refuse your American dollars of course I'll take a tip but then they just cancel your check and steal the money I wouldn't come to this hotel if you paid me under... More
    0
    Votes
    Tammy J
    14 January 2018|
    Answer
    Response from Emma B | Reviewed this property |
    if you came in December then you already know this place is under construction. no one's here no one's swimming, the pools are not heated. I hope you haven't made a reservation for the future, cancel this place is a disgrace... More
    0
    Votes
    Room Tips
    "I doubt if there are any good rooms."
    Read review
    "ocean view or lagoon view"
    Read review
    "Select the RBC with ocean views"
    Read review
    "Don't be shy to ask for an upgraded room"
    Read review
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