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Sliding door barely slid. Faucet sprayed on the counter. Maids wouldn't consistently give us the right number of towels. Concierge pulled a bait and switch to get us to waste time on a time share presentation. Food was over priced. Ocean was too rough for...More
Thank Joe V
Response from Zasha G, SM Manager at The Westin Resort & Spa CancunResponded 2 days ago
Dear Joe V,
Thanks for sharing your feedback.
We regret to hear that your stay was not satisfactory and appreciate your constructive comments to help us to improve in our opportunity areas and offer a better experience to our guests.
Zasha Pérez Gallardo...More
Westin Hotel has an amazing beach front. Hotel itself seems just a bit outdated, some retouches needed to be done. To upgrade Royal Beach Club you have to add an additional $100+ plus tax, which would only give you a room with a balcony, breakfast,...More
This return visit to Cancun did not disappoint. Celebrating my 60th birthday at this resort was effortless. Yes, the resort is undergoing some major renovations but can you imagine what they will look like 6 months from now? When I say that everyone in this...More
The Westin is undergoing a major refurbishment and is a bit worn but for the price we paid for our rooms it was fantastic except for a couple issues. Rooms are huge and views are very good of the bay or ocean. We did have...More
This is one of the nicest hotels I have been too. The staff is welcoming and most of them speak English. The food was amazing and so were the drinks. The beach is a gorgeous color and there is a lifeguard on duty until 6:00...More
Response from Zasha G, SM Manager at The Westin Resort & Spa CancunResponded 1 week ago
Thank you very much for taking the time to share your wonderful comments.
We're happy to hear that you had a renewal stay with us and enjoyed the kind service of our people, the beautiful beach and delicious food and beverages.
US$113 - US$348 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#38 Luxury Hotel in Cancun
#47 Spa Hotel in Cancun
#48 Top resorts Hotel in Cancun
#52 Romantic Hotel in Cancun
#55 On the Beach Hotel in Cancun
Non-Smoking Rooms ,
Number of rooms
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