Discover the wonders of Mexico in this environmentally friendly all-inclusive family resort nestled on a pristine stretch of world-famous Mayan Riviera beach. Travel to Club Med Cancun Yucatan with your family to enjoy a carefree all-inclusive vacation amidst the sumptuous amenities, natural beauty and a relaxing atmosphere that make this unique family resort as breathtaking as it is adventurous. Uncover a fresh perspective on the charm of the Mexican culture and experience a vacation filled with enhancements for the entire family. There's so much about this newly redesigned resort that will touch your family for years to come: refined accommodations, excursions* to Mayan archeological sites, a new Club Med Spa by Comfort Zone*, 3 restaurants including 1 fine Mexican dining venue and 1 serving worldwide specialties, and more.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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Club Med Cancun garners praise for its array of amenities, including a selection of activities, pristine beaches, and vibrant entertainment, though the atmosphere may be marred by noise issues for some. Despite the beautiful, activity-rich location, guests have raised concerns about the resort's value due to high costs and dated aspects of the property.
While opinions on the rooms vary, with some praising the space and others pointing out humidity and the need for updates, the service generally receives positive remarks for its friendliness and efficiency.
Location
Picturesque
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Abundant
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View from 1,000 Feet/Meters I recently returned from my 105th Club Med holiday – this time to wonderful Club Med Cancun Yucatan. This was my 5th visit to this Village over the last 36 years.
As always, a very last minute travel decision and then arrangements – all during Spring Break! What was I thinking? Read on!
But thanks to the AMAZING Management Team in place – even working with me well before my Village Arrival – my trip was as smooth as those made months in advance!
See below for my “GOLD MEDAL AWARDS TO TRULY EXCEPTIONAL Management/GO/GE Team Members.”
Platinum Level Club Med Member Perspective: While each Club Med Village strives to provide THE VERY BEST GUEST VACATION EXPERIENCE POSSIBLE - AND THEY REALLY DO STRIVE TO DO THIS – after 105 Club Med trips over the last 39 years – you learn that nothing in this world is perfect. NEAR PERFECT IS GOOD ENOUGH!
Arrive with a smile on your Face and positive attitude, and remember that a friendly gesture, and “Hello,” “Good-bye,” “Please,” and ”Thank You” GOES A LONG WAY.
Being Nice, Courteous, and having Good Manners COSTS NOTHING! Also, YOU ATTRACT BEES WITH HONEY, not with Vinegar.
BE GENEROUS WITH TIPS! If you are Blessed enough to afford a Club Med vacation - you certainly can afford a few extra dollars for Tips.
Transportation from Cancun Airport (CUN) and the Village: Every airline flies to Cancun (CUN). My MIA/CUN flight was a short 65 minutes. I travel V/V (without included Transfers), so had Club Med Traffic Manager Raphael Portugal arrange my transport to the Village. As promised with excellent prior Communications from Planning, Traffic, and Guest Relations, a Club Med Representative was waiting for me outside the Airport Exit at the Margaritaville Bar. Because of the Village’s exceptional location in Cancun, it is a very short drive from the airport – all for $60 US Round-trip (Not including Tips).
“EASY ARRIVAL” Early Check-In I completed the On-Line Form before Departure – and printed out confirmation of my 6,000 Peso Credit Card Hold. I used the Credit Card I use for all International Expenses (no FX Charges). This process established a customary Credit Card Hold and Opened a Village Expense Account. Never had to pull out my Credit Card again the entire trip!
Village Layout: The CM Cancun Village is built on the southern tip of Cancun and is totally surrounded by beautiful water. As the very first development – it has the LARGEST and BEST PIECE of real estate in Cancun. To the North is the Caribbean Sea with a long sand beach with plenty of chaise lounges and Palapa sun protection; to the East is the reef with portions literally coming up to the land for great Snorkeling; to the South is the calmer portion of the Caribbean Sea – more like a Bay – with Water Sports, Snorkeling, and Diving Departures; the Cancun Lagoon is to the West.
The Village is in the shape of a letter “U” resting on its side and facing West– with the above Cancun Lagoon in the middle. The Village Square (Reception and Offices, Theater, Main Dining Room, Pool, Boutique, and ALL Village Services and Operations) is located at the very Northeast Corner along the beach. From there, all ten Guest Room Buildings, Taco Arte Annex Restaurant, Sport Venues, etc. takes advantage of the Sea, Lagoon, and rest of the amazing location along the sides of the “U”.
Golf Cart Buggies often depart from Reception to transport everyone along the Eastern and Southern side of the “U”. A very beautiful ride. If you don’t want to wait, you can walk to burn-off calories!
Preferred Accommodations: IT IS ALL ABOUT LOCATION – as I think most of the “Superior” rooms in eight (of the ten) buildings are identical, nice, clean and comfortable, and come equipped with a Balcony, a bathroom with double sinks, marvelous Rain Shower, separate W/C, plenty of closet space, electronic bracelet safe for valuables, sunken seating area, and a small refrigerator.
The Village is quite large, so I requested to Planning Manager Carlos Sanchez – even during extremely busy Spring Break and in the last minute - a room assignment in a Building near the Village Square. My favorites are Turquesa (4000) or Topacio (3000). PERFECTO!
Throughout the entire Village, EVEN room numbers face the Ocean; ODD number rooms face the Lagoon. “X0XX” is Ground Floor; “X1XX” second floor, “X2XX” third floor, etc. 3009 - my Ground Floor Lagoon View room was well-located. I THOUGHT I WAS STAYING IN A LARGE STATEROOM ON A YACHT FLOATING ON THE WATER. AWESOME!
Note: Never be shy to call Reception (I had the Benefit of Guest Relations) to let them know if something in your room is not working. THE GOAL IS YOUR SAFETY AND COMFORT. My requests were quickly addressed.
Main Soluna Bar:
The ever-important Soluna Main Bar is centrally located near the Beach, Main Pool Deck, Outdoor Entertainment Venue, and Reception. After the Evening Show/Entertainment, it also serves as the Night Club for Crazy Signs and Dancing.
Restaurants Selection: There are THREE RESTAURANTS serving DELICIOUS food almost around the clock – and Las Velas Bar/Crepari/Snack Bar on the Main Pool Deck. Each provides a wide selection, including Baby and Kid-Friendly food (although, what a wonderful opportunity to expand a Child’s palate!) PACE YOURSELF! You will never be hungry!
PLEASE REMEMBER TO ALWAYS INVITE TWO GO’s TO JOIN YOU FOR YOUR MEALS! All have an infinite amount of wonderful stories AND LAUGHS to share:
1.La Hacienda Restaurant – Main Buffet Restaurant located on a Second Floor OVER the Village Square serving Breakfast, Lunch, and Dinner. It has the largest food selection, with many unique and interesting Dining Rooms surrounding the Buffet area. DON’T GET LOST when you get up from your table seeking more DELICIOUS food! Take note which Dining Room you are in. SERIOUSLY!
2.Taco Arte Restaurant and Bar – A thatched roof “Palapa” Restaurant built over the water on the quiet portion of the Caribbean Sea between the Jade and AguaMarina buildings. Taco Arte has a Mexican-themed Buffet for Breakfast and Lunch, and for Dinner converts to a Limited Reservation Sit-Down Dinner Restaurant. Note: Dinner no longer has a Menu. Each night the Chef prepares different delicious and beautifully served Starters, Mains, and Desserts, all “Family Style.” This is a GREAT concept for a Family Village! It allows children to easily point and choose what they would like to try from the large plates before them. While the DELICIOUS Breakfast and Lunch Buffet is smaller than La Hacienda Restaurant – AL FRESCO DINING SITTING OVER THE SEA IS THE BEST! All my Breakfasts, Lunches, and Reservation Dinners were literally hours long. I closed Taco Arte for each meal. PURE BLISS AND DELICIOUS! THANK YOU TACO ARTE MANAGERS ASHISH AND PAVEL, CHEFS, AND THE CARIBBEAN SEA!
Dinner Reservations – and they are limited, were made for me by Guest Relations up to two days in advance. Ask Reception how they are made. In the past they were made on the Club Med Cancun APP. I hosted a large Group (12 Guests) three separate nights. My Group dinners were served “Ala Carte” style – with the identical food served “Family Style.” CM CANCUN OVERALL RESTAURANT MANAGER CARLOS SIERRA, AND TACO ARTE RESTAURANT MANAGERS ASHISH AND PAVEL WERE AMAZING. AND THAT IS A GROSS UNDERSTATEMENT. I WAS TREATED BETTER THAN A KING! THANK YOU! TRULY! Caution: While Children are invited, the two hour dinner may test a child’s patience.
3.La Estancia Restaurant (Argentinian Steakhouse) – Is a Limited Reservation Sit-Down Dinner (and late night snacks until Midnight) venue located steps from Reception. Like Taco Arte, I hosted a large Group (12 Guests) two separate nights – both Al Fresco. The first meal was at the most amazing location overlooking the Beach, Caribbean Sea, the Entire Cancun Strip, and full moon. AT BOTH DINNERS, I HAD THE BEST STEAK EVER (and I have eaten in some of the finest Steakhouses). Once again, CM CANCUN OVERALL RESTAURANT MANAGER CARLOS SIERRA, AND LA ESTANCIA RESTAURANT MANAGERS ALICIA AND ARTURO WERE AMAZING. AND THAT IS A GROSS UNDERSTATEMENT. I WAS TREATED BETTER THAN A KING! THANK YOU! TRULY! Caution: While Children are invited, the two hour dinner may test a child’s patience.
Sports: 1.SAILING – I actually learned how to Sail at Cancun 36 years ago – SO AM CONSIDERED A SERIOUS SAILOR (I also teach Sailing). I had a great time with the Wonderful Sailing Team GO’s OBED (Mgr.), TARIK, DORIAN, ABSCES, AND PABLO. IT WAS WONDERFUL TO SEE SUCH A GLOBALLY AND RELIGIOUSLY DIVERSE GROUP OF GO’S OPERATING SO WELL TOGETHER. THE TEAM WAS A WELL-FUNCTIONING UNITED NATIONS! IT WAS EVEN MORE AMAZING TO HOST THEM FOR MULTIPLE DINNERS AT THE ABOVE RESTAURANTS. EACH GO MORE INTERESTING THAN THE NEXT! I WANTED TO ADOPT EACH ONE – BUT WILL KIDNAP THEM TO CLUB MED TURKOISE INSTEAD! Oh, yes I did get to Sail the eight Hobie Waves. Also, helped teach Sailing to a Beginner and took Day Pass Guests out for rides. I HAD FUN! I LOVE TO SAIL WHEREVER I CAN! Unfortunately, the Sailing Zone has been slightly reduced to make way for the ever increasing number of annoying little power-boat Excursions. At one point I counted 30 of them, ready to get in the way of Sailing. AARGH! Unfortunately, CM Cancun must share the best Caribbean Sea location in Cancun with everyone else. If your feet are sensitive to walking on rocks and stones, bring water shoes. There are a few SUP’s and many Kayaks to use. Hobie 16’s and Windsurfing is no longer being offered as a Water Sport. However, North America/Caribbean Zone Water Sports Manager Franz is introducing a new Hand-Held Sailing “Wing” to replace Windsurfing and mimic Kite-Boarding. GO Tarik was busy trying to learn how to use it after hours. HaHa!
2.CIRCUS - While I do not participate, a dear friend who was unable to come on this trip is an extremely serious and talented Flyer. Late one afternoon I headed over to the Island where the Circus Rig is located - next to the Amatista (1000) building. Circus Team GO’s Bella, Edgar, Kyle, Chucho, and Coco let me take some wonderful pics of the Team to send to my buddy.
3.TENNIS - While I also do not play Tennis (I come from an intimidating Professional Tennis Family) - I do know the Great Cancun Tennis Manager and Pro JAVI (a Legend in Cancun) - primarily through both my Buddies who are serious Tennis players. JAVI joined my large Group for Dinner every night. The conversations were so funny that we closed both Restaurants every meal. From my understanding, all Cancun Tennis Pros are skilled Instructors – and have many repeat GM’s coming specifically for their training. The Ultimate Compliment.
Ambiance: There is a wonderful Mexican infused Club Med Vibe wherever you go in the Village. Everyone has a smile on their faces – even the plentiful Iguanas! I expected this from Guests on holiday – but, all of the Management and GO/GE Staff did as well. SIMPLY PUT – SUCH NICE PEOPLE!
I am known to search out and find the best “Secret” locations in any Club Med Village I visit: 1.The Cancun “Riviera” - The long paver walkway from Reception to the Topachio (3000) Building along the Beach reminds me of the beautiful Promenades along the French, Spanish, Italian, and Croatian Riviera(s). Yes, I have been to all – I AM BLESSED! In Cancun I always make it a point to stroll the entire length. In Europe, people are wearing their finest; In Cancun I am usually in a wet bathing suit and T-shirt. 2. Best Sunset Location – The Bar at the Taco Arte Annex Restaurant. Enjoy a perfect Sunset over the Caribbean Sea while sipping on your favorite cocktail. My favorite is a hot Cappuccino with two shots of Baileys for sweetness. OK – three shots! Don’t forget your camera! If you cannot make it to Taco Arte – you can view the Sunset from the Main Pool Deck.
GOLD MEDAL AWARDS TO TRULY EXCEPTIONAL Management/GO/GE Team Members : 1. CARLOS SANCHEZ (Planning Manager) - an old friend from Club Med Turkoise (2018/2019) who was my main Village Contact before my arrival, and placed me IN THE BEST ROOM IMAGINABLE! 2. THE ENTIRE GUEST RELATIONS TEAM OF JULIA (MANAGER), ANDRE’, JENNIFER, AND JERSEY! All were MAGICAL in Warmly Welcoming me to CM Cancun, solving challenges, fulfilling requests “above and beyond the call of duty,” always with big smiles on their faces. 3. CARLOS SIERRA (OVERALL RESTAURANT MANAGER) – who fulfilled my challenging Annex Restaurant requests, always placing my large Group at the Best Tables in the House, switching “Family Style” service to “Ala Carte,” and just when I thought he would murder me – had the Chef serve his famous Foie Gras to my 12 Guests! I HAVE SELDOM MET A MANAGER WHOSE SOLE PURPOSE WAS TO PLEASE. THANK YOU, THANK YOU, THANK YOU! 4. THE ENTIRE SAILING TEAM OF OBED, TARIK, DORIAN, ABSCES, AND PABLO. To repeat from above, IT WAS WONDERFUL TO SEE SUCH A GLOBALLY AND RELIGIOUSLY DIVERSE GROUP OF GO’S OPERATING SO WELL TOGETHER. THE TEAM WAS A WELL-FUNCTIONING UNITED NATIONS! I WANTED TO ADOPT EACH ONE – BUT WILL KIDNAP THEM TO CLUB MED TURKOISE INSTEAD! 5. ASHISH AND PAVEL (Taco Arte Restaurant Managers) – Amazing handling my large Group. 6. ALICIA AND ARTURO (La Estancia Restaurant Managers) – Also Amazing handling my large Group. 7. RAPHAEL PORTUGAL (Traffic Manager) – who so clearly communicated Transportation Instructions from CUN to the Village to ensure my Safety and Comfort. 8. ELIZABETH (Room Division Manager) – who was just lovely and quickly handled some Friend’s room challenges. 9. BIANCA CAPONI (Assistant CDV). I cannot wait for her Arrival to Club Med Turkoise as Interim CDV! Welcome Aboard! 10. AND ALL THE CHEFS PREPARING THE ENDLESS DELICIOUS MEALS!
Chris Keeley/”Hammer” (North America/Carribean Zone Human Resources Manager) – Please take note of all the names above. I hope you will consider reassigning all of Cancun’s EXCEPTIONAL Staff to the Club Med Turkoise Village very soon!
In Conclusion: I HAD AN AMAZING # 5 CANCUN HOLIDAY! THANK YOU TO EVERYONE WHO MADE THIS HAPPEN.
While visiting Club Med Villages – I work to make the Team there as happy as they always make me. Based on the Nickname I was given (No, it was not “Pain in the A….”) – MISSION ACCOMPLISHED!
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Date of stay: March 2024
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Trip type: Travelled with friends
Room Tip:Best to read my Review. It is loaded with helpful tips!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Club Med, Owner at Club Med Cancun
Responded Apr 19, 2024
Thank you for your review! We are thrilled to know you had a fantastic time during your stay at Club Med Cancún. It’s also great to know that you enjoyed our many daily activities as well as our world-class cuisine. Our G.Os go above and beyond to ensure our guests have an unforgettable stay, and we are so glad they made your trip so special! We hope to welcome you back to the resort in the near future! The Club Med Team
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We spent 2 weeks of happiness, not only thanks to the setting, comfort of the rooms, cleanliness and food, as well as the usual Club Med atmosphere (we like it or not), but above all thanks to the team led by Abdel. This is what makes and enlivens a whole village, we can have an enchanting setting, if the team does not follow, the holidays are not successful. And for once, the weeks of December 9-23, 2023 were exceptional, we often do Club Med and we have to admit that our 2023 trip was enchanting. Samarun always takes care of the GMs (he has the charisma of a future village chief without hesitation and hands down - neat, charming, attentive - what a mistake if he did not have this position), Emmanuel in charge of sports who was also adorable, close to the GMs, in an outstanding mood, and who led his team masterfully, without forgetting his skills on stage, the sailing team (Obed, Tarik, Manuel, Pablo) that we thank from the bottom of our hearts for their welcome, advice, support, jokes, funny meals, and so on and the best, a special mention for Tarik (Mr. Safety) and his keen eye on the water (which will quickly progress without a doubt, not only for his sailing skills but also because he is also attentive to the GMs in an impressive way that must be mentioned, always taking care of himself), Mr Pijama who can now be renamed Mr Kiwi (we let's let you explain...), Serge Mini Club who gave us a memorable welcome and which was the trigger for the start of our stay despite the gloomy weather, Christie at the reception always radiant, Bruno at the dive who always has a smile, without forget all the GEs who delighted us at the restaurant, Gaby for her fresh fruit juice in the morning (crazy stuff because you choose your fruit!), the GEs who repaired our French window in no time (we barely had time to get to our room, that's service!!), and everyone we forgot. To return to the setting: it is enchanting, the beach is cleaned every morning (huge tip of the hat), the long club (you walk, it's cool otherwise you gain weight!), the 2 swimming pools (with the turquoise sea, hardly need the swimming pool for us), very comfortable rooms, impeccable cleaning every day, beds set up differently every day (hats off to Manuel our housekeeper even if you regularly forgot our soap, no problem we asked you 😉), a plot of land volleyball on the beach where I was able to play some great games.
Basically, we feel at ease upon arrival. THANKS !
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip:Chambres Onice (6000) très bien et centrales au club, au calme et proche de tout.
Crocodile...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We had a wonderful family vacation over the 2024 Christmas holidays! The staff worked hard to make things special for the holidays, with special food, parties, decorations and activities. We are big fans of Club Med because there is something for everyone to do, and we can be active, take sports lessons, and try things we've never done before.
Some specifics: - The beach here is amazing! Some other parts in Cancun get lots of seaweed and have brown water, but the water here is beautiful blue and white sandy beaches. - The resort was very crowded due to the holiday, but even at capacity there was still plenty of food, plenty of places to sit and relax, plenty of space in the classes. We had to practice our patience a bit with all the little kids running around making noise, but we talked to some staff and it isn't usually like that, it's just this holiday week. Once we discovered that we could eat in peace at the Taco Arte restaurant instead of the chaos of the main Hacienda restaurant, we enjoyed meals thoroughly. We also learned to time our dinners later to avoid the crush of young families between 6 and 7:30. - Our room in Ónice was very convenient to everything. - So much fresh guacamole, yum! - The grounds staff did an amazing job every day setting up and taking down stages and buffets, cleaning up after rain, cleaning up confetti after parties, keeping fresh towels supplied, picking up glasses left all over the property, etc. Kudos to them! - We really enjoyed taking pickleball lessons and being introduced to that sport. The GO's at Pickleball taught us a lot! - I especially want to call out Ossine at the circus. He went out of his way on 2 separate days to accommodate our family and give us special attention and lessons in bungee and trapeze. All four of us tried new things and accomplished new skills. He was encouraging and gracious. Thank you Ossine for teaching us about circus and about Morocco! - Another GO who helped make our trip special was Mr. Pajama at archery. His enthusiasm was contagious when we made a good shot, and he was very patient when arrows went astray. We enjoyed hanging out with him! - Finally a shout out to Isaac at the dive shop. He was friendly, accommodating and knowledgable, and helped my husband who hadn't been scuba diving in years to go on a dive with our teenage son.
Another Club Med success!
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Date of stay: December 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Club Med, Owner at Club Med Cancun
Responded 3 weeks ago
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Club Med Cancún. We look forward to serving you for many years to come! The Club Med Team
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I'll start this review by saying we just booked Club Med Cancun for another visit to celebrate our anniversary. We did enjoy our stay but it wasn't perfect. The location is perfect, the vibe is relaxing and fun, the GO's are very friendly, and the grounds are immaculately clean.
We booked 2 Deluxe Family Suites in the Aguamarina Building. Our check-in wasn't smooth at all. There was confusion about one card being used for both rooms but we wanted to use two cards. Then we couldn't get premium wifi because all the codes were used for the day. Finally, only my husband was set up to make purchases at the resort.
Our room was well-appointed and had a lovely view but it had an incredibly musty smell and our shower head barely had any water pressure. During the stay it was like pulling teeth to get the Aguamarina staff to help with issues. We worked on the musty smell by always running the AC at a low temp and used the hand held shower head rather than the rainfall.
We enjoyed almost all of the food but I will have to agree with others my sister visited the year before and she confirmed the quality of food was less than her last visit.
The drinks are the worst thing about the resort. The "top shelf" liquor is top shelf from the early 2000s. Stoli, Bacardi, Sauza, etc. Most drinks I ordered were pretty bad. I ended up ordering a non-alcoholic kids drink with a shot of rum on the size for the entirety of our stay. The wine at dinners was fine for us I'm not opposed to house wine and we always knew we could go purchase a better bottle if needed.
I wish some of the resort policies could be updated to fit with current trends. Having pool card towels that you need to switch out every time is inconvenient. You either get towels the night before and have to carry them around or go to the towel stand before you can find a seat anywhere. I also didn't appreciate that we asked for a late checkout and were told to come back and check the night before departure. Then the night before departure we were told no because someone else would be checking in. Why not just say yes or no from the start?
For our upcoming stay we decided to give the Jade section a try so I'm looking forward to the comparison of our stays.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Traveling in mid-September, things were pretty quiet in the resort. The temperatures were in the 90s with heat index near 100. I found the room air conditioning comfortable but some may need to request a fan during the hottest months. Beach towels, heavy bath towels and wash cloths were in abundance and no need to pack them.
The tennis and pickleball surfaces are in excellent repair & there were never more than 1/2 of the courts being used. The gym has a.c., db's to 65s, squat racks, cable machine and lots of cardio equip. I did pool, ocean and HIIT classes suitable for any fitness level. Beach volleyball was active and the beach and resort entertainment was lively. I enjoyed the snorkeling and sailing and the lifeguards everywhere were alert.
The food was surprisingly good and varied and worth the price of the resort by itself. Catching the public bus to downtown Cancún ($1 each way) was a short walk across the beach to the Westin next door.
All of the staff were attentive and efficient, and the admin team was frequently checking on us to be sure all of our needs were met. Several of the staff asked to join us at times in the dining rooms and it was nice to get to know them.
I've been to all-inclusives throughout the Caribbean and this was the least expensive and, by far, the best overall value. The rooms were huge and the promotion allowing individuals to travel without any kind of surcharge was terrific. My adult son was able to have a room to himself at half the price of the room for my wife and me. We were close enough for him to go clubbing in downtown Cancún a couple of nights. Club Med itself isn't really a college Spring Break kind of party place (thankfully). We took the Express Shuttle from downtown Cancún to Playa del Carmen ($3 each way) for one day but it really wasn't worth leaving the resort. You can do the usual excursions through the resort but we've done those before and we just enjoyed the good food, drinks, service, sports, pool & beach at the resort. I had a number of traditional Mexican dishes in the restaurant including chilaquiles, pazole with habañero salsa along with ceviche, sushi, shrimp, octopus, calamares and never had a GI issue. They had giant bottles of purified water everywhere in the resort replenishing them often. There are big bottles of purified water in your room and those are replaced as they are used. Staff are constantly sanitizing surfaces. Overall, a terrific place for solo or group travel
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Review collected in partnership with Club Med
Date of stay: September 2023
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Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Club Med, Owner at Club Med Cancun
Responded Oct 2, 2023
Thank you for your review! We are thrilled to know you had a fantastic time during your stay at Club Med Cancún. It’s also great to know that you enjoyed our many daily activities as well as our world-class cuisine. Our G.Os go above and beyond to ensure our guests have an unforgettable stay, and we are so glad they made your trip so special! We hope to welcome you back to the resort in the near future! The Club Med Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my third time at Cancun Club Med in five years and sadly it might be my last. I am a pretty easy-going traveler, but the standard of service has just gone downhill. Across the board we saw a staff shortage that affected the trip at all levels. Most frustrating was the shortage of people working at the restaurants. Dinners became a challenge nightly. If you arrived halfway through the dinner window, you found limited dishes, no glassware, dirty tables and floors, and not enough staff to get them turned for new guests arriving to eat. Mostly we bussed our own table to have somewhere to sit, or had to go request a wipe-down, we almost always had to go find water to drink, using paper coffee cups. No one ever swept the floors and it was literally gross having to sit down amidst the food disaster that results from families with young kids. (And I’m not hating on the families, but the floor mess is considerable.) I also have to add, seeing two or sometimes three GOs standing at the top of the stairs ‘greeting’ guests when they walk in to eat, but then having to go clean our own table, was annoying.
Also noted was a lack of staff who spoke English, a limited number of GOs, and a general lack of follow-up on requests made at the front desk or with staff. Four different requests from my group never had follow-up. And I have no criticism of anyone who worked at the resort. Everyone was very nice and as accommodating as they could be, considering the staff shortage. It is not their fault Club Med does not hire enough people. I know there is a big renovation coming in 2025 so I do not know if the downgraded staff has to do with management just not bothering while they wait for work to begin.
As far as the location goes, it is one of my favorites related to all the potential activities they have on site. Good snorkeling directly from the property is hard to find. The only limitation here is that the weather really affects what you can do. I have been at this resort in December, January and March, and all three times we had more days of snorkeling and kayaks closed than open due to high winds. I don’t know if the weather is becoming more of an issue, but on my first visit here, even if it was too windy to snorkel, we could often still kayak or paddleboard as the wind was more limited in the kayak area. On this most recent trip, everything was equally shut down and I don’t know if the rules for closure have changed?
Summary – a great location with potential for a fabulous holiday, but weather and current poor staffing takes this location off my travel list.
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Date of stay: December 2024
Value
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Having recently stayed at Club Med Cancun, I must say the experience fell far short of expectations, especially considering the high price tag. While the location boasts stunning beaches and crystal-clear waters, the resort itself feels outdated and uninspired.
The rooms, restaurants, and facilities across the property are noticeably old and tired-looking. Even the much-touted Jade section, marketed as the premium part of the resort, fails to live up to its promise. It lacks the exclusivity and luxury you’d expect from an upgraded option, making it difficult to justify the additional cost.
Food quality was another letdown. The selection was uninspired and lacked the freshness or creativity you’d expect from a resort in this price range. The entertainment felt like a recycled version of past programs, offering little variety or excitement. To make matters worse, the main bar served cheap-quality alcohol, which was very disappointing for a supposedly upscale resort.
Overall, Club Med Cancun is overpriced for what it offers. Unless significant upgrades are made to the facilities, dining, and overall experience, there are far better options in the same price range that deliver on quality and value.
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Club Med, Owner at Club Med Cancun
Responded Dec 5, 2024
Hello AA13, Thank you for taking the time to share your feedback following your recent stay at Club Med Cancun. We truly value guest comments as they help us understand where we need to improve, and we’re sorry to hear that your experience didn’t live up to your expectations. It’s disappointing to hear that the Jade section, which is designed to offer an elevated experience, did not meet your expectations in terms of exclusivity and luxury. We’ll be sure to pass along your comments to our management team, as we are always working to ensure that our premium offerings align with what our guests expect from a resort of this caliber. We also regret that the food selection and quality were not up to par, as well as the entertainment and beverage offerings. Guest satisfaction is our top priority, and we will review these areas to ensure we’re offering the variety and creativity that you deserve. We understand that these aspects play a big role in your overall experience and will work to make necessary improvements. We appreciate your candid feedback, and we hope you’ll consider giving us another opportunity in the future to deliver the exceptional experience that we aim to provide to all of our guests. Kind regards, Your Club Med Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked two ocean-side superior rooms - we were in rooms 5216 and 5217 in the Granate building. The building was pretty central to everything. These rooms are located on the 3rd floor of the building. We would have had a perfect view of the sunrise had one of the days we were there been cloud-free. Rooms are fairly small compared to the family superior rooms we have stayed in in Ixtapa and the Aguamarina building in Cancun. We had one room configured with a king bed and the other with 2 singles which was a little tight. We travelled with our two young adults - the rooms do have quite a low ceiling in one section so if you are over 6' tall you will almost hit your head. Water closets are pretty tight as well - if you are a large person you will definitely have difficulty closing the door. They provide shampoo, conditioner, body wash and moisturizer. This was our first visit being Platinum members - I was disappointed that we didn't actually get platinum 'bracelets' - they give you gold for both gold and platinum members. I know that is a superficial thing. This Club Med has all of the activities you expect from a club med and more. Since we were last there in 2017 they have added Pickleball courts and a small water park with 4 water slides that even adults will enjoy. The reason I gave it a 4 and not a 5 is because I feel the rooms we were in could be updated, a/c unit was quite loud and rooms could get pretty moist. My husband and boys are all celiac, there are many gluten free options available at all the main dining areas.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Club Med, Owner at Club Med Cancun
Responded 3 weeks ago
Thank you for your review! We’re thrilled your time with us was amazing! We aim to go above and beyond to ensure our guests have a memorable experience. We appreciate your constructive feedback and will take it into consideration. The Club Med Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sep 14-28 (2024): Ruth helped me book a great 2-week solo birthday trip, at the exclusive Jade section, 2nd floor Gardenview. which was Jade was really nice and very very quiet. Staff (Julia, Bridgette, Caroline & Leonardo) were friendly and attentive. Jesus, Daniel and the other bartenders were great! Service @ Jade was amazing! 7pm live entertainment and appetizers were delicious bite-size surprises. Wait till you meet the Jade Manager Cristel!!! Amazing singer, dancer, entertainer and personality!! Rooms at Jade are a good size, and clean, but a bit dated, along with a noisy humidifier. No alcohol in the rooms. Room service and premium drinks are extra. Main resort has two restaurants, a snack bar, and one buffet with a large selection, a pool, a beautiful, clean white sand beach. Weather was extremely hot The music needs some updating and more selection. A 90 min hot stone massage was great but pricy, with the only additional perk being the clay sauna. Great experience, but was expecting more for the $.
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Review collected in partnership with Club Med
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Club Med, Owner at Club Med Cancun
Responded Oct 29, 2024
Thank you for your review! We’re thrilled your time with us was amazing! We aim to go above and beyond to ensure our guests have a memorable experience. We appreciate your constructive feedback and will take it into consideration. The Club Med Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As always a wonderful stay at Club Med Cancun. A great resort with wonderful beaches and wonderful food. We had great fun with the sports activities (e.g., Kayaking) and the night time shows. We also used the Mini Club for the first time, which the kids loved. Thanks a lot to the friendly and welcoming G.O.s, in particular of the Mini Club team.
It was a bit of a shame that the Aguamarina pool & bar closed directly after high season ended, although we understand the reasons behind this. We loved the main buffet restaurant and in particular Taco Arte (for breakfast, lunch and a la carte dinner), but were slightly disappointed by the quality of the main courses at La Estancia.
We observed lots of improvements compared to our last stay a few years ago at Club Med Cancun - environmentally friendly reusable cups at the bars, easy in-room ordering of services (drinks, laundry pick-up) using a provided tablet or the app, attentive G.O.s.
It would be an improvment if the detailed Mini Club programme would be made available in the app also instead of only the posted by the main restaurant. Moreover, IIRC there was no towel kiosk near Aguamarina anymore after the pool there closed, which is somewhat impractical.
Maybe the pricing of some of the options at the resort could be reviewed. €135+ for a mid-level bottle of wine, €230 for a massage session or €600 for a half-day boat tour to a nearby island are frankly not super attractive when travelling with family. In particular since the price of the all-inclusive resort stay itself at Club Med Cancun is actually not excessive given what is being offered.
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Review collected in partnership with Club Med
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Club Med, Owner at Club Med Cancun
Responded Oct 2, 2024
Thank you for your review! We’re thrilled your time with us was amazing! We aim to go above and beyond to ensure our guests have a memorable experience. We appreciate your constructive feedback and will take it into consideration. The Club Med Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi There, The room I stayed both times was Aquamarina the family area. The rooms had 2 single beds in 1 room the kids room and the the other bed was 2 single bed put together to make a king and it was very comfortable. We stayed on the second floor but there are elevators in that building so it was perfect. I hope that helps
There are more places to choose from in the Cancun area.
PRICE RANGE
C$452 - C$957 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
club med cancun yucatan hotel cancun, cancun club med, club med cancun resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
436
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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