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Presidente InterContinental Cancun Resort

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Blvd Kukulkan Km 7.5 Zona Hotelera, Cancun 77500 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travellers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 21-01-18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Presidente InterContinental Cancun Resort
Updated 21-01-18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#69 of 272 hotels in Cancun
Travellers' Choice
Presidente InterContinental Cancun Resort is all you could ever want in a tropical retreat: comfy accommodations, superb restaurants and a picture-perfect beach. Central shops and nightlife are 10 minutes away, Isla Mujeres is just across the water, and there s a golf course next door. In two hours or less, you ll stand in awe of ancient Mayan ruins.
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Special Rate:50 USD RESORT CREDIT PER NIGHT

Location

Full view
86Good for walkers
Grade: 86 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
Blvd Kukulkan Km 7.5 Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
Cancun Airport16 kmSee all flights
Aerodromo de Playa Del Carmen66 kmSee all flights
See all nearby hotels
3256Reviews279Q+A100Room tips
Traveller rating
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Popular mentions
Scott G wrote a review Sep. 13
1 contribution
We loved our stay at the InterContinental in Cancun! Our room looked out over the ocean, the beach was superb, and all of the staff were incredibly friendly and helpful. We ate at the Caribeno multiple times and the food and drinks were delicious--we couldn't get enough of the ceviche! Jaime and Jorge were such attentive waiters, they really made our experience wonderful!
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Date of stay: September 2021
Value
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Response from Hotel Presidente Intercontinental Cancun Resort, Director General at Presidente InterContinental Cancun Resort
Responded 4 days ago
Dear Scott G, Thank you for sharing your valuable opinion on your recent visit to Presidente InterContinental Cancun with TripAdvisor family. I'm very happy to learn you enjoyed a superb getaway and that the food and outstanding service by Jaime and Jorge at El Caribeño made of your stay a memorable experience. We truly value your comments as these help us to recognize the great labor of our colleagues. We'll be eager to host you again in this your home away from home. Cordially, Guillermo Valencia General Manager
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Seth L wrote a review Jan. 2021
10 contributions19 helpful votes
+1
Hotel's Favourite
I'm a fan and member of the IHG InterContinental collection of hotels. The Presidente InterContinental lived up to the standard I have come to expect from IHG. The hotel is situated on the nicest beach in Cancun. I contacted the hotel Director Guillermo Valencia prior to my stay to inquire about the safety precautions the hotel was taking in light of the pandemic. I am pleased to report that my family and I felt very comfortable our entire stay. All the employees wore face masks and I observed staff members constantly cleaning and sanitizing. The lounge chairs by both pools and the beach were nicely spaced so as to avoid close contact with other guests. I booked 3 rooms and all 3 rooms overlooked the ocean which was as calm as it was rich in beautiful hues of light and dark blue. My family spent most of the time on the hotel grounds at the beautiful beach. We enjoyed our evenings at the outdoor bar. Service on the beach and the outdoor bar was outstanding. I will point out our server on the beach (Freddy) was attentive to all our needs and I would also point out that the outdoor bartender Gonzalo was phenomenal and the service was great. The hotel offers water activities. We went jet skiing, banana boating and Kayaking. As an FYI, the first 30 minutes of kayaking is free. Overall our stay was great and I highly recommend this hotel for those looking for serenity, peace and quite and for some relaxing fun in the sun. I plan to stay here again. Thank you Presidente for a magnificent family vacation!
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Date of stay: January 2021
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Room Tip: Request an ocean view room
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8 Helpful votes
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Response from Hotel Presidente Intercontinental Cancun Resort, Director General at Presidente InterContinental Cancun Resort
Responded Jan. 28, 2021
Dear Seth, I would like to start by giving thanks for taking the time to give us such great review and score on your recent visit to Presidente InterContinental Cancun, but specially thank you for your loyalty to InterContinental Hotels and Resorts. We know that be away from home in this difficult times is not an easy decision. So, it's fantastic to learn you had a comfortable and safe vacations with us and that our quality and safety standards during your getaway did not let you down. I'm glad to see you and your family enjoyed a relaxing but also so funny beach experience at our resort. We greatly appreciate you highlighted the level of service of our colleagues Freddy and Gonzalo. Feedbacks such as yours are so valuable for all my team, as encourage us to keep doing the things right to make each stay the most memorable one for our guests. We'll waiting your next visit to this little paradise in Cancun called Presidente InterContinental, until then... My Best Regards, Guillermo Valencia General Manager
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cmfl1220 wrote a review Sep. 8
Longmont, Colorado2 contributions
We enjoyed an AMAZING experience at the Intercontinental Cancun. The hotel was in excellent condition, the service was stellar, the food was incredible and the location is very convenient with pristine beach access!! Here are a few folks I would like to call attention to: Front Desk: Noemi and Luz Caribeno Breakfast: Gustavo / Omar / Luis Caribeno Dinner: Miguel Uno / Miguel Dos / Miguel Tres / Linda Lobby Bar: Francisco (Pancho) Pool/Le Cap: Fredy / Victor / Bernardo / Martin Every one of these amazing people made a lasting impression on us and went above and beyond to deliver true hospitality with pride! We are already trying to plan another trip to go back for more time there!
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Date of stay: September 2021
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Room Tip: Book this hotel for a great stay!!
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Response from Hotel Presidente Intercontinental Cancun Resort, Director General at Presidente InterContinental Cancun Resort
Responded 1 week ago
Dear Cristi Lott, I'm happy to learn your stay at InterContinental Cancun exceeded all your expectations. But specially I'm proud to learn that I work along an exceptional team that are completly committed to making memorable experiences to the guests. Thank you for having in mind all the names of my colleagues. Please know I already shared your kind words and recognized their great labor which made a difference in your stay. Once again, your opinion is truly valuable for us and we'll be eager to welcome you back to this your home in Cancun. Kind Regards, Guillermo Valencia General Manager
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Adventure821701 wrote a review Sep. 6
Salt Lake City, Utah8 contributions
We enjoyed our stay at this hotel. The daily housekeeping was thorough, and the room was very clean. It had a beautiful bathroom and comfortable beds. The air conditioning was strong. There was the best blackout curtain I've ever had in a hotel, and we had a nice patio (helpful for drying scuba gear). We really enjoyed the extensive and fresh breakfast buffet (they even had a bunch of gluten-free baked goods!!!), and ate on property a couple of times. The wifi worked all over the property, from our room to the beach. Our only complaint was that the lights in our room were pretty dim, but since we didn't spend a ton of time there at night while awake, we survived. Oh, also, there was very little drawer space, but there is a small closet and some cubbies in the bathroom area.
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Date of stay: August 2021
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Response from Hotel Presidente Intercontinental Cancun Resort, Director General at Presidente InterContinental Cancun Resort
Responded 1 week ago
Dear Adventure821701, Thank you for sharing your comments on your recent visit to Presidente InterContinental Cancun Resort. I'm glad to learn you enjoyed your getaway to Cancun at our hotel and that our breakfast buffet exceeded your expectations. We value your feedback about the room conditions and we will use them to make the necessary enhancements to provide a more comfortable stays to the guests. We hope you give us the chance to host you again in the near future. Kind Regards, Guillermo Valencia General Manager
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UKVISIT wrote a review Aug. 2021
Arizona893 contributions350 helpful votes
The good things were the beach was very nice, No seaweed and good swimming area. Rooms lacked outlets and constantly had to ask for clean towels.. Internet -very weak signal. WE go on vacation and typically put our phones away and enjoy the peace. But everything is done VIA QR codes here so then you cant see the menus so stupid but even with the phone 1/2 the time they dont work. The food was very basic and not great and with the pain of QR codes we went across the street to the right off the gas station , great little food court very cheap. If not walked into town and went to restaurant or grocery store. Staff here were very unhelpful and was overcharged at check out and they didnt not honor it.
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Date of stay: August 2021
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1 Helpful vote
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Response from Hotel Presidente Intercontinental Cancun Resort, Director General at Presidente InterContinental Cancun Resort
Responded 2 weeks ago
Dear UKVISIT, Thank you for sharing your recent experience at Presidente InterContinental Cancun. We appreciate you bring to our attention your opinion regarding QR codes and food quality. Trust that I alerted our Restaurant Supervisor about this, and I'm sure they'll take the necessary steps to make sure the issues you raised are resolved as soon as possible. Once again, we truly value your feedback and we will use them to work on enhancements and coach our team to meet with the guests expectations. We hope you give us the opportunity to welcome you back to show you how we can do it better having in mind your comments. Kind Regards, Guillermo Valencia General Manager
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LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Presidente InterContinental Cancun Resort
Which popular attractions are close to Presidente InterContinental Cancun Resort?
Nearby attractions include Coco Bongo Cancun (0.8 km), After Dark Events and Entertainment (0.8 km), and Mandala Cancun (0.8 km).
What are some of the property amenities at Presidente InterContinental Cancun Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Presidente InterContinental Cancun Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Presidente InterContinental Cancun Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Presidente InterContinental Cancun Resort?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Presidente InterContinental Cancun Resort?
Conveniently located restaurants include Marinero's, El Granero Grill & Drinks, and Señor Frog's Cancun.
Are there opportunities to exercise at Presidente InterContinental Cancun Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Presidente InterContinental Cancun Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Presidente InterContinental Cancun Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Presidente InterContinental Cancun Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Presidente InterContinental Cancun Resort?
Many travellers enjoy visiting Zona Arqueologica El Rey (7.2 km) and Scorpion’s Temple (2.8 km).