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Sun Palace

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5,830 Reviews from our TripAdvisor Community

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Showing 5,118: English reviews
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Minnesota
Reviewed 2 days ago NEW

Overall we liked the location/size/amenities of this resort, however, there are definitely some areas that could use improvement. Check-In - We were concierge-level and there was a bit of confusion when we tried to check-in at 3pm. Eventually, we were taking upstairs to the Concierge where we checked in. However, our room wasn't available so they told us to go...

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Helpful?
Thank beachluvr13
pwinkler, General Manager at Sun Palace, responded to this review

A very discerning customer. I like that. Read through most of your previous reviews. You certainly travel a lot! What worries me is your comments on the service. In most cases our staff are who save the day. But will certainly look into this. I do apologize for the inconveniences you encountered and will look into every one of your...

Johnstown, Colorado
Reviewed 2 days ago NEW

We recently returned from a week stay at Sun Palace on the Cancun hotel strip. This is a small resort on the beach with the sound of the water audible everywhere. The hotel is spotlessly clean, the rooms spacious and comfortable, the food great, and the staff absolutely wonderful and provided excellent service!!! We booked a photo session with DreamArt...

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Helpful?
Thank Phll B
pwinkler, General Manager at Sun Palace, responded to this review

It is great to be in our patrons' favor. We hope to maintain this status for the longest time. I agree on Dream Art photography. They are on the pricey side but worth it. Thank you so much for enjoying Sun Palace. Looking forward to 2018! pwinkler@palaceresorts.com

Sonora, California
Reviewed 2 days ago NEW

Second stay at Sun Palace. This is a very relaxing place. Adults only but still some activities that make it active and fun. Volleyball - pool and beach - music, bocce, horseshoes, etc. Two pools, one is quieter and one more active. Inside is a nice lounge with ping pong, games like Jenga, Connect Four, etc. and TV's and music....

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Helpful?
Thank BuzzinaroundSandy
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for returning! You are well on your way to becoming a regular. I am not sure this is politically correct but through your comments one can see you are a very loving couple. So great! And to boot, you hit it right on the dot: Salma has been recently incorporated to our PR team. She is a petite...

edmonton
Reviewed 2 days ago NEWvia mobile

Just visited Sun and must say it was a Awesome stay, from the food the beach and the staff were treated like royalty Thanks to Mike Mendez at guest services , and all the staff on the beach can't wait to return

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Helpful?
Thank iw720
pwinkler, General Manager at Sun Palace, responded to this review

That makes a crowd waiting for your next trip. We will be very happy to have you for yet a third time. We love it when our patrons are happy with their stay. This is what really qualifies us as a good resort. And that's just what you've done. Thank you, thank you! pwinkler@palaceresorts.com

Okemos
Reviewed 3 days ago NEW

The Sun Palace is consistent with a quality solution for Adults Only. This is not a party location, but a low key beautiful vacation spot. There are four restuarants which provide plenty of options and offer excellent choices. The Chefs Dinner was a pleasant surprise. While expecting the dinner to be well done, the entertainment was a great addition. Food...

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Helpful?
1Thank Dennis S
pwinkler, General Manager at Sun Palace, responded to this review

We will keep fighting for our five point review. But you have to return for that. I didn't know the chef has his own popcorn. Will try it. Thank you for the tip. Consistency is very hard to achieve when your product is essentially human beings as guests and human beings delivering the product, so i value your comment very...

Sacramento, California
Reviewed 3 days ago NEWvia mobile

I have stayed at 5 other Palace Resorts. This was my first time at Sun Palace. I chose it due to its location and adult only. Resort is very nice. Concierge rooms have great views and large balconies with lounge chaise and table with chair. Also you can get nice scented oils set up for spa like smell in the...

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Helpful?
1Thank Bcoupe
pwinkler, General Manager at Sun Palace, responded to this review

We are very proud of our concierge rooms and try to make them a special treat for our guests who enjoy them. We tried to do the water sports here but the ocean is very unpredictable. Trying to launch a kayak or surfboard was not the best idea we've had. There are many days when I wish we did have...

Reviewed 3 days ago NEW

My wife went to the Sun Palace for our 10 year anniversary. It was an amazing experience. As first timers to Cancun we were nervous, but those nerves were put to rest when we walked in the door. The property is kept very clean. The room was beautiful and the maid service was very good. The pools, and beaches allow...

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Helpful?
1Thank Scott H
pwinkler, General Manager at Sun Palace, responded to this review

And Sun Palace thanks you back for giving us the opportunity to enjoy this trip. We arte very definitely up for romance and relaxation. This is what sets us apart. That and also our size which keeps us in a human scale and close to our guests. We are especially good for couples in love. Most couples are in love...

Madison, Wisconsin
Reviewed 4 days ago NEW

As always, our vacation at the Sun Palace was very enjoyable and relaxing because of all the great employees. They are all so friendly, kind and helpful. There are a few employees that made a very positive impression on us during our stay. They are: Beatrice, hosting in the restaurants; Edwardo, was always going above and beyond and doing a...

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Helpful?
1Thank mwnate
pwinkler, General Manager at Sun Palace, responded to this review

It is our very particular pleasure to have you enjoy your stays at Sun Palace. The fact that you remember names tags you as a personable person who cares about people's efforts for your well being. Those that make a difference in your stay will most certainly be rewarded. We hope you will reward Sun Palace soon with another kind...

Alberta, Canada
Reviewed 5 days ago NEWvia mobile

Just came back from a week at Sun Palace. Very nice place!!! The staff was very helpful and polite. The hotel was alway being cleaned. Housekeeping was outstanding can not say enough about how our room was cleaned. Just the right quiet and social fun. Food was very well done, always hot and served with a smile. Our room was...

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Helpful?
2Thank Blue6789
pwinkler, General Manager at Sun Palace, responded to this review

Cleanliness is goodliness. There is no other way. I liked your description of quiet and social fun which in a nutshell is Sun Palace. And thank you for reasserting that we do not water any drinks, nor do we skimp on quality for our guests. Watering down may be a concept, I don't know, but it is illegal and highly...

Buckley, Washington
Reviewed 1 week ago NEW

We stayed in Sun Palace for 10 nights. To make this review helpful to those who are trying to decide wether to stay here or elsewhere, I ll do bullets. If you are looking for peace and quiet stay here. Small and very personable hotel with superb,friendly service from everyone we encountered. Upgrades: we did upgrade to Concierge level. Wether...

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Helpful?
11Thank maria k
pwinkler, General Manager at Sun Palace, responded to this review

Wow! I've never seen anyone write so tastefully about their travels. And you travel a lot. From reading your detailed overview of Sun Palace and the care you took to dwell on all subjects one has to perforce conclude you are a life lover. Love getting around and broadening your horizons. At the same time, you are dedicated to sampling...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $519 - $873 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#10 Top resorts Hotel in Cancun
#11 Luxury Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Spa Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
681 questions
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Questions? Get answers from Sun Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Concierge level rooms are a great upgrade.”
 of 5 bubbles phllb, 22 Mar 2017 | Read review
“All rooms are nice, obviously ocean view is preferable.”
 of 5 bubbles BuzzinaroundSandy, 22 Mar 2017 | Read review
“5th floor excellent--concierge floor”
 of 5 bubbles 413denniss, 21 Mar 2017 | Read review
“Get the $1500 resort credit to help pay for the activities that you can do.”
 of 5 bubbles G6716UIscotth, 21 Mar 2017 | Read review
“Junior Suite Ocean View. 6th floor have larger patio's. Can't beat the Presidential Suite as well if you really want to splurge!”
 of 5 bubbles 985terryc, 15 Mar 2017 | Read review
5 of 5