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Sun Palace

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$595*
US$595*
US$595*
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Sun Palace
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5,922 Reviews from our TripAdvisor Community

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Showing 5,198: English reviews
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preston
Reviewed 2 days ago NEW

Just returned from a brilliant 2 week stay at this hotel. From the minute you arrive to the day you leave you are treated as a VIP. Cooling towels, flowers and drinks on arrival was much apprecIated after a long flight. Even treated to flowers,chocolates and card on Mothers day the hotel has thought of everything. Where do I start,...

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Thank maggiemaypreston
Oxford, United Kingdom
Reviewed 3 days ago NEW

Sun Palace, Cancun review    We have just returned from an 11 night holiday at the Sun Palace, Cancun, and we cannot say enough good things about this hotel. From the Management to the cleaning staff, the service was always excellent and delivered with a smile.  We had previously emailed the hotel with a request for a room with afternoon...

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2Thank Smokie227
Reviewed 3 days ago NEWvia mobile

This is our 2nd time coming to beautiful Cancun. So far, we are on day 6 and have only needed to leave our hotel 2x for excursions. Otherwise all we need is right here. We could go to 5 other Palace hotels for variety in dining swimming etc but we have not. The beach is beautiful and has been rough...

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1Thank Madlyn C
Salt Lake City, Utah
Reviewed 4 days ago NEW

I couldn't say enough good things about this hotel, we went last month and are already planning a trip to go back. This is not a party hotel. They have a party pool, and entertainment every night but this isn't a hotel to stay at to party. It is for COUPLES ONLY, not just adults. For entertainment our week had...

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2Thank Kia B
Reviewed 5 days ago NEWvia mobile

Well where do I start. My dream holiday to Cancun and the sun palace was the place I picked to spend my two weeks. I couldn't have picked better if I'd tried. I found it a little difficult to have people waiting on me hand and foot as it is alien to me but when the kids at sun palace...

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2Thank Sarah S
pwinkler, General Manager at Sun Palace, responded to this review

One would wish bliss to last forever. But then it wouldn't be special. Would it? We are simply ecstatic that your stay was as good as you are letting us know. So we will patiently wait for your next time, no matter how far in the future it may be. Your review is extremely sweet and gracious. Thank you for...

Naugatuck, Connecticut
Reviewed 1 week ago NEW

We have stayed at sun palace 4 times now. Just came back on mothers day. the beach is to die for! clear beautiful water, sparkling white sand. The food is great at the Italian restaurant and the thai restaurant. Outside "the steak" is a good choice too. I just wish they had a buffet type dinner menu as the restaurants...

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1Thank Shari L
pwinkler, General Manager at Sun Palace, responded to this review

2017 has been an interesting year weather-wise. There has been less rain than there usually is and certainly the beach is gorgeous. I wish it would only rain at night. I wish, I wish.....we do need the rain as well. So for beach goers it certainly has been a good year. And we are working very hard to offer our...

Dallas, Texas
Reviewed 1 week ago NEWvia mobile

We visited Sun Palace for the 2nd time last week. We really enjoyed all the facets offered by this resort. Water is beautiful from resort. The resort crew works super hard to make sure the beach is always beautiful for the guests. The service is above and beyond and we are now very attuned to the Palace Way. Every one...

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2Thank Mammatraveler97
pwinkler, General Manager at Sun Palace, responded to this review

And thank you for a return trip. Without a doubt our best indicator that you really enjoy our place. There are no shortcuts. If you want to do good you have to work hard. No secret. I always marvel at the stamina and good mood of those of my kids who toil under a very hot sun, traipsing on the...

London, United Kingdom
Reviewed 1 week ago NEW

What sets Sun Palace apart from others is the staff, they are an absolute credit to the hotel. From the moment we arrived to the minute we left they could not do enough for us and always with smiles on their faces. The standard of service received in this hotel is way beyond others we have visited. In the 2...

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3Thank Jasmine B
Houston, Texas
Reviewed 1 week ago via mobile

Where do I begin? WHERE. DO I. BEGIN? Breathe in, breathe out. That's what it was...a breath of fresh tropical air, a la mexicana. Summary? Listen to me. Just book it! It's adults only and the service is outstanding. And upgrade to concierge level. It's worth it. We were able to negotiate it down a bit. Do it. Thank me...

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8Thank LilBoricua103
Burlington, Canada
Reviewed 1 week ago

We've been to the Sun Palace twice in April 2016 and May 2017. Love it. Food is very good. Italian and Thai are our favorites. Staff are polite and customer service is excellent. Rooms are clean with balconies (not sure why anyone would pay almost double for Le Blanc with no balcony). Special mention to Alfredo at the breakfast buffet...

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3Thank boblester

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $476 - $804 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Spa Hotel in Cancun
#10 Top resorts Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
721 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We are on the 7th floor with a sea view”
maggiemaypreston, 21 May 2017 | Read review
“Any room with a second side balcony is excellent.”
  • Sundown.
  • Side balcony view.
Smokie227, 20 May 2017 | Read review
“Pick above quiet pool!”
316kiab, 19 May 2017 | Read review
“the consierge rooms are the best. facing the ocean we had a huge private balcony with 2 lounge chairs and small table and chairs.”
142sharil, 16 May 2017 | Read review
“book an ocean view room on an upper floor”
boblester, 15 May 2017 | Read review
5 of 5
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US$595* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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