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Sun Palace

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Sun Palace
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5,779 Reviews from our TripAdvisor Community

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Showing 5,069: English reviews
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Reviewed yesterday NEWvia mobile

Loved this hotel, couldn't fault it one bit! The staff were so kind and friendly, the food was amazing standard for all inclusive. Loved the 24 hour room service and in-room drinks. The pool was lovely and you could always get beds on a morning. Great swim up bar in the pool too! The time of year we visited meant...

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Helpful?
Thank Catherine191
Saint Louis Missouri
Reviewed 2 days ago NEWvia mobile

This was our 7th time at the Sun Palace since 2008. My husband and I have been all over the world to some of the best beaches.....But Mexico is our all time favorite place...And the Sun Palace is the only place we stay while in Cancun. Food: I am a somewhat picky eater....And I can tell you I never go...

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1Thank Max0100
New York City, New York
Reviewed 2 days ago NEW

I loved my stay at Sun Palace... our room was gorgeous (I loved the jacuzzi in the middle of the room!). The food was very good and a good amount of different options. The pool area was gorgeous and I like that there were a few pools to choose from. One was a little more lively with the music and...

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Helpful?
Thank tracydepascale
pwinkler, General Manager at Sun Palace, responded to this review

Your review is very charming and a good guide to those that are interested in our resort. While it contains all favorable comments it does not grade us as excellent. I am wondering why and if there is anything to be corrected I would love your input. Thank you for your kind visit and even kinder description. We hope this...

Waterford, Wisconsin
Reviewed 3 days ago NEW

We had a wonderful experience at the resort. EVERY member of the staff was outstanding in their efforts to be sure all of our needs were being meet. There were several little details that made the experience enjoyable and special. Check-in and check-out went smoothly. We were able to enjoy the breakfast and lunch buffets in a swimsuit and cover-up....

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1Thank ch5700
Reviewed 3 days ago NEW

Stayed in August 16, only getting round to reviewing. Hotel is excellent, food and drink were great and of course the staff just made the trip that extra bit special. They work so hard and always have a smile on their face. Our hotel room was brilliant, lovely view and never get tired of waking up to the sound of...

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1Thank Bmcmullan847
Eatonton Georgia
Reviewed 4 days ago NEWvia mobile

We had the BEST time!! Absolutely loved this resort! The food was out of this world! The staff we went over and beyond ! The New Years Eve party was so much fun! The all inclusive rates were a bit pricey but worth every penny. We used our 1500.00 credit towards the spa, chefs dinner,snorkeling and a wild cigarette boat...

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2Thank Lynn P
pwinkler, General Manager at Sun Palace, responded to this review

How nice to read your kind comments! New Year's is always a special occasion and we know it is the most expensive time of year. So other than doing our best, which we try to do 365 days per year we also go all out in terms of food, drinks and the NYE party. It is a real pleasure to...

Fargo, North Dakota
Reviewed 4 days ago NEW

Great resort, nice beach, staff are excellent - food is wonderful - SPA is okay - if you like a relaxed quiet place for adults only - this is the place. Room is nice - ocean view - First floor 111 - nice size and quiet

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Thank A K
pwinkler, General Manager at Sun Palace, responded to this review

Thank you. Most rooms have ocean views in contrast to so many resorts that have built on both sides, overlooking the ocean but also overlooking the lagoon. We are quiet. Our definition is relaxation and unobtrusiveness. You do what you want, how you want. That is us. pwinkler@palaceresorts.com

Dieppe, Canada
Reviewed 4 days ago NEWvia mobile

My wife and I just walked out of a couples massage, Sandra and Fabiola were AMAZING masseuses! Thank you so much! The service on the beach has been perfect throughout our trip, Angel is the man, we don't have time to finish our drinks before he's back to take another order :) The food at all restaurants is great, with...

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Thank julesleb
pwinkler, General Manager at Sun Palace, responded to this review

Our sincere thanks for your kind review. This is what we are geared to. I detest the "towel game" and it is an ingrate, superfluous and self serving person who does this. But so far we've not found a viable way around it. So all ideas are welcome. Nevertheless it is one aspect against the many that we offer to...

Reviewed 5 days ago NEWvia mobile

First let me just say, this place is a great find!! First the good- the staff (Edwardo, the server on the beach, was incredible), the drinks were amazing, beach was great, pool was great, room was great! The bad- not much but the spa is way overpriced, gift shop is expensive, food especially desserts are just so so. All in...

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Helpful?
Thank Jeff T
pwinkler, General Manager at Sun Palace, responded to this review

It is always uplifting to read that you enjoyed Sun Palace. We thank you for your feedback and will work on the salient points you so kindly underscore as lacking. Hopefully this will be only the first of many of your visits. Best regards, pwinkler@palaceresorts.com

New Bern, North Carolina
Reviewed 5 days ago NEW

Over the years we have visited Sun Palace 4 other times and it is still one of our favorites. Compared with other Cancun resorts it is small at about 250 rooms. It is an adult only facility which is great when spring breakers descend on the city. All of the rooms are ocean facing and have balconies where you can...

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Helpful?
Thank Al M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $555 - $852 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 On the Beach Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
666 questions
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Questions? Get answers from Sun Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“upper floor are quiet with nice view”
 of 5 bubbles 54AK, 22 Feb 2017 | Read review
“Check on balcony size.”
 of 5 bubbles garymY4246NW, 20 Feb 2017 | Read review
“all rooms are excellent, presidential 123 was on the corner and offered views of the ocean, the loud pool and el alamo/quiet pool”
  • The view from room presidential 123
 of 5 bubbles gwynneth13, 19 Feb 2017 | Read review
“Ocean view - South East facing preferably. We had great views from the 3rd floor and no complaints about extraneous noise.”
 of 5 bubbles johnU934QT, 19 Feb 2017 | Read review
“we were on the 3rd floor concierge - great view!!”
 of 5 bubbles julie5128, 19 Feb 2017 | Read review
5 of 5