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    Sun Palace

    Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
    +1 800-635-1836
    Hotel website
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    2017-12-03 2017-12-04
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    TripAdvisor uses this information to find you the lowest prices for your stay.
    Savings alert: 15% below average rate

    The price you found is 15% lower than this hotel's average rate of US$590/night.

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    US$540
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    Traveller (7572)
    Room & Suite (1941)
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    Overview
    • Excellent74%
    • Very good19%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “oriental lounge” (188 reviews)
    “el alamo” (169 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    4.0 Star Hotel
    All hotel details
    Offers from Sun Palace
    Offers & Announcements: Black Friday Sale 50% Off
    Hotel deals
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    Rooms
    Dec 3Dec 4
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (6,241)
    Traveller rating
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    1 - 5 of 5,476 reviews

    Reviewed 2 days ago via mobile

    We have just returned after 11 days at the hotel. Many other reviews tell about the staff being amazing and whilst they are good, we've had better service elsewhere in Cancun and in other places. Nothing wrong with the service at all, I just don't...More

    2  Thank Bluebear31
    Response from GM_At_HotelZone, General Manager at Sun PalaceResponded yesterday

    Dear Bluebear31, It is with great concern we receive your comments about your recent experience at Sun Palace. We sincerely regret your perception of our services. We would be grateful if you were so kind as to share more details with us, feedback is quite...More

    Hotel's Favourite
    Reviewed 4 weeks ago

    We have always been happy with our numerous stays at this hotel. Somehow, this stay was even better than ever. The staff go far out of their way to accommodate your every need. We just want to thank all the numerous managers and staff for...More

    Review collected in partnership with this hotel
    6  Thank Barry100085
    Response from GM_At_HotelZone, General Manager at Sun PalaceResponded 4 weeks ago

    That's our commitment, improve everyday to ensure your next visit will be even better. Thank you for your kind comments! I am also grateful to know about the recognition you give to our staff members. Without them, we would be unable to accomplish our goals,...More

    Reviewed 3 days ago

    My wife and I have just returned from another brilliant holiday to Cancun, this time staying at Sun Palace. This was a last minute escape from the looming Scottish winter, we chose to book via a Palace member to take advantage of some extra benefits...More

    1  Thank Mark R
    Response from GM_At_HotelZone, General Manager at Sun PalaceResponded yesterday

    As a funny fact, the lower temperature Cancun reaches during winter is around 14°C or 57°F, and of course, this is only during the night. After living a few years here you somehow get used to it, to the point where you actually feel the...More

    Reviewed 4 days ago via mobile

    Let’s begin with the good. A gorgeous resort with many amenities including private balconies, two person tubs, in-room mini bar that they stock at your pleasure, and it is adults only—a genuine plus if you do not want to be around kids on your vacation....More

    6  Thank josephpalermino
    Response from GM_At_HotelZone, General Manager at Sun PalaceResponded yesterday

    Thank you for sharing your review. We will always do everything in our hands to surpass our patron's expectations. This is something we are actually proud about and I appreciate your recognition in this regard. On the other hand, I have always thought the food...More

    Reviewed 4 days ago

    We are Palace members and enjoy coming to this hotel. The beach, BLUE water, service and location make this a great place. Claudia, our concierge took care of us again. Can't praise her dedication and efforts enough. Exec. Chef Edgar Poot's Chef's dinner is the...More

    3  Thank WRG2007
    Response from GM_At_HotelZone, General Manager at Sun PalaceResponded yesterday

    As a Palace Resorts member, you already know what to expect from each visit. I am glad to know all of your expectations were pleasantly surpassed. Yes, the Day of the Dead is an important tradition for us Mexicans. As part of our culture, we...More

    Secrets The Vine Cancun
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    #6 of 177 hotels in Cancun
    5.3 km
     
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    4.2 km
     
    NIZUC Resort and Spa
    2,445 reviews
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    Club Med Cancun Yucatan
    5,556 reviews
    #20 of 177 hotels in Cancun
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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$347 - US$719 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Romantic Hotel in Cancun
    • #8 Top resorts Hotel in Cancun
    • #8 Spa Hotel in Cancun
    • #8 Luxury Hotel in Cancun
    • #8 On the Beach Hotel in Cancun
    • #17 Family Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 252
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Expedia, BookIt.com, Hotels.com, Booking.com, Travelocity, Agoda, Hotwire, Cheap Tickets, Evoline ltd, getaroom.com, Cancelon and TripOnline SA so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Sun Palace Hotel Cancun ,
    • Cancun Sun Palace
    Add Photo Photos
    Traveller (7572)
    Room & Suite (1941)
    Pool & Beach (1603)
    Dining (1028)
    Hotel & Grounds (3456)
    Bathroom (90)
    Business Centre & Event Rooms (32)
    Family and Play Areas (25)
    Nearby
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    Ask a question
    Questions & Answers
    XiLoveVegasX
    20 November 2017|
    Answer
    Response from GM_At_HotelZone | Property representative |
    Dear XiLoveVegasX, First and foremost, thank you so much choosing Sun Palace Cancun. We kindly invite you to download our incredible app "Palace Resorts" where you will find plenty of information related to our resorts... More
    0
    Votes
    Sophie G
    16 November 2017|
    Answer
    Response from GM_At_HotelZone | Property representative |
    Dear Sophie G, Thank you so much for contacting us! I will be happy to provide further information regarding your concerns. We have our own transfer service. I will be happy to contact you with them for a proper follow-up... More
    0
    Votes
    RJ1956
    12 November 2017|
    Answer
    Response from GM_At_HotelZone | Property representative |
    Dear RJ956, Thank you for sharing your question with us! Indeed, there's a dress code for the Italian restaurant "La Tratto", Ladies & Gentlemen - Casual elegance (No shorts allowed). We remain at your service! Best... More
    0
    Votes
    Room Tips
    "High fooors are best views"
    Read review
    "Their Best feature is the location on the beautiful beach right in the south end Hotel Zone"
    Read review
    "ask for ocean view"
    Read review
    "Ask for ocean front room."
    Read review
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