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09/07/2017 10/07/2017
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    Sun Palace

    Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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    Best prices for your stay
    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$595
          US$490
          SAVE US$105
          US$595
          US$595
          Traveller (7314)
          Room & Suite (1911)
          Pool & Beach (1568)
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          Overview
          • Excellent74%
          • Very good19%
          • Average5%
          • Poor1%
          • Terrible1%
          Travellers talk about
          “oriental lounge” (188 reviews)
          “el alamo” (168 reviews)
          Free Wifi
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Shuttle Bus Service
          Private Balcony
          4.0 Star Hotel
          All hotel details
          Offers from Sun Palace
          Special Offer: $1500 Resort Credit
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          Rooms
          Jul 9Jul 10
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (5,979)
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          There are newer reviews for Sun Palace See the most recent reviews

          11 - 15 of 5,979 reviews

          Reviewed 1 week ago

          It was certainly our best hotel experience ever. The hotel facilities, attendants and services were fantastic. We could enjoy all four restaurants, spa services, resort credits, accommodation, room service, and last, but not least, the food was a blast. Everything was perfect and turned our...More

          1  Thank Juliana C
          Response from pwinkler, General Manager at Sun PalaceResponded 1 week ago

          Thank you for allowing us to be your honeymoon haven. In itself a great honor. It is our privilege to cater to many honeymooners who just want some time out from all the planning and nerves and toil that the event in itself represents, whether...More

          Reviewed 1 week ago via mobile

          Firstly I need to start by saying the service at the sun palace was impeccable. Everyone was so smiley and happy and remembered you by name which was a nice touch. I travelled with my best friend both aged 24 and found that the hotel...More

          5  Thank Abbey B
          Response from pwinkler, General Manager at Sun PalaceResponded 1 week ago

          Each one of the staff that our guests mention invariably does get points in our employees incentive program. We know we have good people. The reassurance of our kind guests is paramount as it is you who are the final judges. Thank you for enjoying...More

          Reviewed 1 week ago

          From Arrival to Departure we had the most amazing stay at Sun Palace, we made as much use of all of the amenities to suit our own tastes and had a fantastic time. We never located the fitness centre, but hey we were honeymooning had...More

          Review collected in partnership with this hotel
          2  Thank Thérèse L
          Response from pwinkler, General Manager at Sun PalaceResponded 1 week ago

          I would dare say that if your honeymoon hadn't been awesome we would be in a lot of trouble. Thank you for choosing Sun Palace to enjoy this very special trip. We are very honored! Fortunately our business is for people with people. Being a...More

          Reviewed 1 week ago

          The sun palace was perfect for a romantic getaway for my husband and I. The food, drinks, and service was great. The ocean and beach were beautiful! I would recommend the sun palace to my friends and family.

          Review collected in partnership with this hotel
          1  Thank jenltatman
          Response from pwinkler, General Manager at Sun PalaceResponded 1 week ago

          Short and sweet but most meaningful. The point being that you enjoyed your stay and that is what makes us happy. Thank you so much for your kind review. Best regards, pwinkler@palaceresorts.com

          Reviewed 1 week ago via mobile

          Service is second to none. Our activity person, Pedro, was fantastic. He encouraged us to participate in the activities, play volleyball or just relax. He went out of his way to explain to us how the hotel works and give us tips so we can...More

          1  Thank P8634NBjorgel
          Response from pwinkler, General Manager at Sun PalaceResponded 1 week ago

          I see my activities team has been busy and appreciate your favorable comments towards Pedro. Doing my rounds I always enjoy a few seconds of watching my guests have fun with the pool volleyball or on the beach. So full of energy! Thank you above...More

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          About
          Awards & Recognition
          Travellers' Choice2017 Winner
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Fitness Centre with Gym / Workout Room
          • Beachfront
          • Restaurant
          • Free Parking
          • Bar/Lounge
          • Spa
          • Breakfast included
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Business Centre with Internet Access
          • Free Parking
          • Breakfast included
          • Shuttle Bus Service
          • Airport Transportation
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Room amenities
          • Air Conditioning
          • Refrigerator in room
          • Minibar
          • Things to do
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Bar/Lounge
          • Spa
          • Hot Tub
          Details
          • Price range
          • US$365 - US$624 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #6 Romantic Hotel in Cancun
          • #8 Spa Hotel in Cancun
          • #8 Top resorts Hotel in Cancun
          • #8 Luxury Hotel in Cancun
          • #8 On the Beach Hotel in Cancun
          • #17 Family Hotel in Cancun
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Accessible rooms
          • Number of rooms
          • 252
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Hotwire, BookIt.com, Travelocity, Evoline ltd, TripOnline SA, Cancelon, Hotel.de, Cheap Tickets, getaroom.com, Priceline and HotelQuickly so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Cancun
          • Also Known As
          • Sun Palace Hotel Cancun ,
          • Cancun Sun Palace
          Add Photo Photos
          Traveller (7314)
          Room & Suite (1911)
          Pool & Beach (1568)
          Dining (1007)
          Hotel & Grounds (3287)
          Bathroom (88)
          Business Centre & Event Rooms (32)
          Family and Play Areas (24)
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          Questions & AnswersAsk a question
          Ross D
          Hi, we are staying with you for two weeks from 2nd September for my partners birthday, it's her birthday the day we arrive. Do we need to make a reservation for restaurants? If so can we please reserve one prior to arriving for a birthday meal? Also we only had the option of selecting a double superior room through our travel provider as was the only room they seemed to sell, would we be able to upgrade to a junior suite please? Thank you
          23 June 2017|
          Answer
          Response from Concierge_Hotel_Zone | Property representative |
          Hello Ross D, Thank you so much for contacting us! We will be glad to assist you to make sure you have the best experience at Sun Palace. Our restaurants at Sun Palace do not requiere reservations, however please take in... More
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          Simon B
          Hi we are booked for September 13 2017 for 2 weeks, we are booked with Thomson in a deluxe double room with terrace or balcony, how much would it be to upgrade our room thanks
          20 June 2017|
          Answer Show all 3 answers
          Response from traceyanna1975 |
          Simon B, I had this problem. I think if you are using the trip advisor app it doesn't show. Use a device you don't have the app on in order to get on the main website. Then click on your name on the top right corner which... More
          1
          Vote
          traceyanna1975
          Hi, we are staying at the Sun Palace for our honeymoon on 30th August this year for two weeks. We're currently booked in a junior suite. Will there be any concierge rooms available at this time and if so how much will it cost to upgrade please? Many Thanks
          18 June 2017|
          Answer Show all 4 answers
          Response from Concierge_Hotel_Zone | Property representative |
          Dear traceyanna1975, Thank you so much for contacting us! It will be our pleasure to host you during your upcoming visit to Cancun. I've shared my email address with you through Private message, please be so kind to read... More
          1
          Vote
          Room Tips
          "They will offer an upgrade. No need. Room looked on to building but could see lagoon and Sea. Why pay more..."
          Read review
          "Be careful on the marble floors if you open the door to the balcony. The humidity makes them super wet and..."
          Read review
          "room 624...it is now concierge - concierge is not worth it but the room is great"
          Read review
          "Rooms come equipped with hairdryers and straighteners so no need to pack these, a host of little luxuries..."
          Read review
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