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    Sun Palace

    Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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    2017-08-27 2017-08-28
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    US$501US$525
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    Traveller (7443)
    Room & Suite (1922)
    Pool & Beach (1588)
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    Overview
    • Excellent74%
    • Very good19%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “oriental lounge” (188 reviews)
    “el alamo” (169 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Free Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Sun Palace
    Offers & Announcements: $1500 Resort Credit
    Hotel deals
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    Paradisus Cancun
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    Rooms
    Aug 27Aug 28
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (6,089)
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    There are newer reviews for Sun Palace
    See the most recent reviews

    21 - 25 of 5,338 reviews

    Reviewed 1 week ago via mobile

    This was our second visit to Sun Palace and it was very similar to our first visit. This particular resort is great for a couple wanting to relax and unwind. There is a quiet pool area and a more upbeat are next to the snack...More

    1  Thank B2708EDmelissat
    Response from pwinkler, General Manager at Sun PalaceResponded 1 week ago

    Can't say I am jumping for joy about your review. Too many things went wrong that should have never occurred and I strongly apologize and will address each one thoroughly as there is no way I am about to lose your favor. If there is...More

    Reviewed 1 week ago via mobile

    I absolutely love this resort! I stayed here on my honeymoon 6 years ago and then again in January past. Both times I was impressed with the cleanliness, service and amenities this hotel has to offer. The pool area is fantastic and we loved the...More

    2  Thank Paulie26911
    Response from pwinkler, General Manager at Sun PalaceResponded 1 week ago

    I would say a resort that isn't clean. In fact any services provider with a lack of detail is really not worthwhile. We are always very thankful for our overseas customers. The travelling hours are very long, so we do have to make this up...More

    Reviewed 2 weeks ago via mobile

    My husband and I took our first trip to Cancun to celebrate our 25th anniversary! It was a perfect vacation and our first experience with an all inclusive package! We booked through Costco and we had no problems. The food was great! We ate dinner...More

    5  Thank ma23ry
    Response from pwinkler, General Manager at Sun PalaceResponded 1 week ago

    I very much like your style! When someone has a penchant for writing in a kind but realistic manner I am always impressed. We do not think of ourselves as perfect but if you do, it certainly is an ego-booster and signals we are doing...More

    Reviewed 2 weeks ago

    Just returned from a vacation staying at Sun Palace. Beginning with our concierge, Claudia, who provided outstanding, exceptional service as well as our pool concierge Celic! Both of these ladies were always looking to ensure our vacation was memorable and relaxing. Jusiff and Roger at...More

    2  Thank 87Oliver01
    Response from pwinkler, General Manager at Sun PalaceResponded 1 week ago

    The best part of my job is talking to my guests. I wish I could do it all day long! Such nice people! Thank you so much for sharing with us. We always appreciate your kind input and most of all the friendship and warmth...More

    Reviewed 2 weeks ago via mobile

    My wife and I got away for a few days at Sun Palace. It was a wonderful time, we were on the concierge floor and the package deal we had was a great value and the added service with the concierge package was great. The...More

    2  Thank Mike H
    Response from pwinkler, General Manager at Sun PalaceResponded 2 weeks ago

    Your kind comments are very appreciated. I do apologize for the inconveniences and hope these will not deter you from visiting us again. I will pass our comments to the responsible executives. There is no call for rudeness. Those people are not fit to be...More

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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$313 - US$676 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Romantic Hotel in Cancun
    • #8 Top resorts Hotel in Cancun
    • #8 On the Beach Hotel in Cancun
    • #8 Spa Hotel in Cancun
    • #8 Luxury Hotel in Cancun
    • #17 Family Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 252
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Expedia, Hotels.com, Priceline, Orbitz, BookIt.com, Booking.com, Hotwire, Cheap Tickets, TripOnline SA, Evoline ltd, HotelQuickly, Cancelon and getaroom.com so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Sun Palace Hotel Cancun ,
    • Cancun Sun Palace
    Add Photo Photos
    Traveller (7443)
    Room & Suite (1922)
    Pool & Beach (1588)
    Dining (1014)
    Hotel & Grounds (3378)
    Bathroom (88)
    Business Centre & Event Rooms (32)
    Family and Play Areas (24)
    Nearby
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    Ask a question
    Questions & Answers
    Deltamachine13
    17 August 2017|
    Answer
    Response from Concierge_Hotel_Zone | Property representative |
    Dear Deltamachine13, Thank you so much for sharing your question with us. I will be happy to assist you with this request, please be so kind to read your TripAdvisor inbox, I've shared a private message with you. Best... More
    1
    Vote
    manthz_12
    16 August 2017|
    Answer
    Response from Concierge_Hotel_Zone | Property representative |
    Dear manthz_12, Thank you so much for contacting us. Resort credit is no longer applicable towards room upgrades. The prices for room upgrades vary depending on the category you actually have and the category you would... More
    0
    Votes
    PoshTosh9
    12 August 2017|
    AnswerShow all 2 answers
    Response from Concierge_Hotel_Zone | Property representative |
    Dear PoshTosh9, Thank you for sharing your question! All the towels you may need on both, beach, pool and also for your room. We remain at your service! Best regards, Ulises Sosa Social Media Concierge.
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    Room Tips
    "The room had plenty of drawer and closet space. The extra money we paid for ocean view also included aroma..."
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    "Smile a lot, practice using Spanish, utilize the 24~Peso City Buses, relax, enjoy!"
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    ""The room was awesome" "View was better than expected" "Never had a problem..."
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    "All the rooms are great!"
    Read review
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