We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
09/07/2017 10/07/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Sun Palace

    Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
    Hotel website
    Save
    Best prices for your stay
    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$595
          US$595
          US$595
          Traveller (7324)
          Room & Suite (1913)
          Pool & Beach (1569)
          Le Blanc Spa Resort
          5,778 reviews
          #1 of 175 hotels in Cancun
           
          Secrets The Vine Cancun
          8,364 reviews
          #4 of 175 hotels in Cancun
           
          Beach Palace
          5,878 reviews
          #13 of 175 hotels in Cancun
           
          Paradisus Cancun
          9,044 reviews
          #23 of 175 hotels in Cancun
           
          Overview
          • Excellent74%
          • Very good19%
          • Average5%
          • Poor1%
          • Terrible1%
          Travellers talk about
          “oriental lounge” (188 reviews)
          “el alamo” (168 reviews)
          Free Wifi
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Shuttle Bus Service
          Private Balcony
          4.0 Star Hotel
          All hotel details
          Offers from Sun Palace
          Special Offer: $1500 Resort Credit
          Hotel deals
          Le Blanc Spa Resort
          5,778 reviews
          #1 of 175 hotels in Cancun
           
          Secrets The Vine Cancun
          8,364 reviews
          #4 of 175 hotels in Cancun
           
          Beach Palace
          5,878 reviews
          #13 of 175 hotels in Cancun
           
          Paradisus Cancun
          9,044 reviews
          #23 of 175 hotels in Cancun
           
          {"scriptFlags":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"containerClass":null}
          Rooms
          Jul 9Jul 10
          |
          1 room, 2 adults, 0 children
          Standard Room

          Getting you more information on this room

          Free Cancellation
          Select
          Show Available Rooms
          Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$595.
          We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cancun hotels with availability
          Standard Room

          Getting you more information on this room

          Free Cancellation
          Select
          {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "b71fd9c0e7674d13a699488752506cc7", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":152894,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[36039270],"additionalContentIds":[],"pollCount":0,"checkin":{"day":9,"month":7,"year":2017},"checkout":{"day":10,"month":7,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":595,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"b71fd9c0e7674d13a699488752506cc7","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":595,"lowestMetaPrice":595,"additionalPartner":false,"highestMetaPriceDisplay":595,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":595,"lowestMetaPrice":595,"highestMetaPriceDisplay":595,"hotelName":"Sun Palace","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImI3MWZkOWMwZTc2NzRkMTNhNjk5NDg4NzUyNTA2Y2M3IiwiQUlLIjoiMjA1MjEyZjMyN2JiNDFhNzlmOGRmZjIwMzYwZjU0MTcifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "09/07/2017", "checkOut": "10/07/2017", "lowestPrice": "US$595", "hasDates": true, "hacComplete": true, "contentIdMappings": {"109215330":"HotelsCom2IB","65683243":"Hotwire","36039270":"BookingCom","32615993":"Expedia","79422231":"CheapTicketsEWS","78869804":"OrbitzEWS","53908377":"TravelocityEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"scriptFlags":null,"widget":{"name":"ibex_room_grid_hsx","divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"template":"ibex_room_grid_hsx__widget","dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"moduleList":["handlers","tracking"]},"containerClass":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"scriptFlags":null,"widget":{"name":"ibex_mismatch_message","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"template":"ibex_mismatch_message__widget","dust":{},"moduleList":["handler"]},"containerClass":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"scriptFlags":null,"widget":{"name":"ibex_room_grid_row_hsx","divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"moduleList":[]},"containerClass":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
          Write a Review
          Reviews (5,982)
          Traveller rating
          Traveller type
          Time of year
          Language
          • More languages
          There are newer reviews for Sun Palace See the most recent reviews

          2,051 - 2,055 of 5,250 reviews

          Reviewed 15 October 2014

          1st I must say the service was perfection. I never had an empty glass by the pool or bar. They would have a new one there before you finished your last one. 2nd may I say the food was excellent. I really enjoyed all the...More

          4  Thank dixiebell13
          Response from pwinkler, General Manager at Sun PalaceResponded 16 October 2014

          I mean: That is what you go on vacation for. No? To be pampered. My staff has this down to a fine art. But one thing is a Manager thinking he does and the other is guests asserting that indeed this is the case. Thank...More

          Reviewed 15 October 2014

          We arrived home last night from a wonderful week at Sun Palace, here are a few things to consider when booking. Adults/ couples only resort, romantic, restful, there were couples of all ages lots of small weddings on the beach. We were very turned off...More

          4  Thank souldreamers
          Response from pwinkler, General Manager at Sun PalaceResponded 15 October 2014

          Thank you for the very kind comments and also for the ones that let us know where there are opportunities. I sincerely hope you will grant us the favor of a future stay. We will have those details you mention corrected. Please receiove our best...More

          Reviewed 15 October 2014 via mobile

          Just returned from a 2 week vacation at Sun Palace. Expect to be treat like a king and queen here at this spectacular, beautiful hotel. As we arrived at the hotel after an absolutely terrible experience at cancun airport (around 8 arrivals all at once...More

          5  Thank Vicki M
          Response from pwinkler, General Manager at Sun PalaceResponded 15 October 2014

          Of lately I have not seen the best in terms of reviews. So it was very heartening to read such nice words you were kind enough to write. Airports and in general flying are, I agree, more a pain than the joy they used to...More

          Reviewed 15 October 2014

          I'll try keep this review as detailed yet concise as possible. Firstly I will start by saying me and my partner are both 25 and stayed here for 2 weeks in a junior suite. Upon arrival to this hotel we were greeted with a cold...More

          8  Thank VolcanicJeffo
          Response from pwinkler, General Manager at Sun PalaceResponded 15 October 2014

          It is so interesting to have your age bracket. For us it means that we can have happy patrons of any adult age. We thank you very much for your kind remarks and above all, for enjoying your stay, especially having undertaken such long hours...More

          Reviewed 14 October 2014

          There are several good things about our vacation at Sun Palace and some not so good. First of all, the beach was beautiful. Have just gotten back from there yesterday, the weather was amazing and the location could not be better. Second, the service provided...More

          4  Thank JohnAlana
          Le Blanc Spa Resort
          5,778 reviews
          #1 of 175 hotels in Cancun
           
          Secrets The Vine Cancun
          8,364 reviews
          #4 of 175 hotels in Cancun
           
          Beach Palace
          5,878 reviews
          #13 of 175 hotels in Cancun
           
          Paradisus Cancun
          9,044 reviews
          #23 of 175 hotels in Cancun
           
          About
          Awards & Recognition
          Travellers' Choice2017 Winner
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Fitness Centre with Gym / Workout Room
          • Beachfront
          • Restaurant
          • Free Parking
          • Bar/Lounge
          • Spa
          • Breakfast included
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Business Centre with Internet Access
          • Free Parking
          • Breakfast included
          • Shuttle Bus Service
          • Airport Transportation
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Room amenities
          • Air Conditioning
          • Refrigerator in room
          • Minibar
          • Things to do
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Bar/Lounge
          • Spa
          • Hot Tub
          Details
          • Price range
          • US$367 - US$624 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #6 Romantic Hotel in Cancun
          • #8 On the Beach Hotel in Cancun
          • #8 Luxury Hotel in Cancun
          • #8 Spa Hotel in Cancun
          • #8 Top resorts Hotel in Cancun
          • #17 Family Hotel in Cancun
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Accessible rooms
          • Number of rooms
          • 252
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, BookIt.com, Hotwire, Hotels.com, Travelocity, TripOnline SA, Hotel.de, Cheap Tickets, Cancelon, Evoline ltd, getaroom.com and HotelQuickly so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Cancun
          • Also Known As
          • Sun Palace Hotel Cancun ,
          • Cancun Sun Palace
          Add Photo Photos
          Traveller (7324)
          Room & Suite (1913)
          Pool & Beach (1569)
          Dining (1007)
          Hotel & Grounds (3294)
          Bathroom (88)
          Business Centre & Event Rooms (32)
          Family and Play Areas (24)
          Nearby
          Club Regina Cancun
          299 reviews
          .41 km away
           
          Bel Air Collection Resort & Spa Cancun
          2,709 reviews
          .29 km away
           
          Oleo Cancun Playa
          1,605 reviews
          .14 km away
           
          GR Caribe by Solaris
          3,110 reviews
          .49 km away
           
          Nearby Restaurants
          Restaurante Benazuza
          823 reviews
          1.09 km away
          Black Hole
          320 reviews
          1.07 km away
          NAVIOS Fusion Mexican Food
          699 reviews
          .18 km away
          La Punta Grill & Lounge
          72 reviews
          1.58 km away
          Nearby Attractions
          Playa Delfines
          4,154 reviews
          2.00 km away
          Dolphinaris Cancun
          3,191 reviews
          4.03 km away
          Museo Maya de Cancun
          1,879 reviews
          3.36 km away
          Parque Cenote Las Mojarras
          82 reviews
          .45 km away
          Questions & AnswersAsk a question
          Ross D
          Hi, we are staying with you for two weeks from 2nd September for my partners birthday, it's her birthday the day we arrive. Do we need to make a reservation for restaurants? If so can we please reserve one prior to arriving for a birthday meal? Also we only had the option of selecting a double superior room through our travel provider as was the only room they seemed to sell, would we be able to upgrade to a junior suite please? Thank you
          23 June 2017|
          Answer
          Response from Concierge_Hotel_Zone | Property representative |
          Hello Ross D, Thank you so much for contacting us! We will be glad to assist you to make sure you have the best experience at Sun Palace. Our restaurants at Sun Palace do not requiere reservations, however please take in... More
          0
          Votes
          Google Translation
          Simon B
          Hi we are booked for September 13 2017 for 2 weeks, we are booked with Thomson in a deluxe double room with terrace or balcony, how much would it be to upgrade our room thanks
          20 June 2017|
          Answer Show all 3 answers
          Response from traceyanna1975 |
          Simon B, I had this problem. I think if you are using the trip advisor app it doesn't show. Use a device you don't have the app on in order to get on the main website. Then click on your name on the top right corner which... More
          1
          Vote
          Room Tips
          "there are NO bad rooms, the only tip might be....pay for an upgrade to the "Concierge Level"."
          Read review
          "All the rooms are fab more than you need to have a five star holiday"
          Read review
          "They will offer an upgrade. No need. Room looked on to building but could see lagoon and Sea. Why pay more..."
          Read review
          "Be careful on the marble floors if you open the door to the balcony. The humidity makes them super wet and..."
          Read review
          Is This Your TripAdvisor Listing?
          Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing