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Sun Palace

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Traveller (7841)
Room & Suite (2064)
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Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“oriental lounge”(189 reviews)
“steak”(873 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
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Additional information
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (6,602)
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5,807 results
Traveller rating
4,194
1,135
338
90
50
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4,194
1,135
338
90
50
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All reviewsthe concierge leveloriental loungesteakel alamopablo winkleritalian restaurantla trattolobby baralamo restaurantroom serviceconcierge dinnerour honeymoonchef's dinnerresort creditactivity poolfire showdinner on the beach
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2,051 - 2,055 of 5,807 reviews
Reviewed May 19, 2015

Just returned yesterday from a 5 night stay at the Sun Palace - this was our 2nd trip to the Sun Palace in 2 years and each year we are always impressed with the attention to detail and the wonderful staff that always go above...More

Thank Lynda H
Response from pwinkler, General Manager at Sun PalaceResponded May 20, 2015

Today is a very good day. I´ve been answering fabulous comments for our Sun Palace and yours falls right into this category. I usually read and respond to my clients' comments in the afternoon, the raucous of morning already gone, I have time to conscientiously...More

Reviewed May 19, 2015

Just returned from a vacation at Sun Palace. Excellent food, good pools and beach. The staff mostly very helpful. The rooms while being very big and great views are ready for some TLC. Not bad just some paint and other cosmetics. The room credit program...More

Thank Carl P
Response from pwinkler, General Manager at Sun PalaceResponded May 20, 2015

Thank you for your kind comments. First and foremost it is good that you are satisfied with your stay, despite a couple of points which will be addressed. We will be very happy to have you back and if you so decide: Would you let...More

Reviewed May 18, 2015 via mobile

We just returned from Sun Palace. The weather was great, the service was fantastic, the hotel staff were all very accommodating and pleasant all the time. Overall, it was a great week. The credits system is a little bit of a rip off in certain...More

1  Thank Bill R
Response from pwinkler, General Manager at Sun PalaceResponded May 19, 2015

It is good to read that in general you found our hotel to your taste. We try very hard to please our customers and your opinion of the resort credits devalues an otherwise positive experience. Resort credits are of optional use. It is up to...More

Reviewed May 18, 2015

We just returned from a five night vacation, our only complaint is we didn't stay long enough. Great service, great food, beautiful beach. We are already planning our next stay with friends. Jeronimo, Ruby, Luis and Marcello were awesome. Anything you need is at you...More

Thank Martha N
Response from pwinkler, General Manager at Sun PalaceResponded May 19, 2015

I am sorry the length of the stay was too short for you. So stay more days next time. I also hope by your next time, the building's facade which is what you describe as "showing age" will be finally corrected. It has been a...More

Reviewed May 17, 2015

we have been waiting to go to mexico for a few years and was not disappointed , the place the people an sun palace . what can I say but WOW .could not fault anything on this hotel .we went September 2014 and would deffo...More

1  Thank suzie1359
Response from pwinkler, General Manager at Sun PalaceResponded May 19, 2015

Very kind words. Thank you so much. If you were here in September of last year I hope the fact of your writing your review now signifies that you are getting ready to come back. It would give us great pleasure to see you again....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$356 - US$619 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#8 Top resorts Hotel in Cancun
#8 Luxury Hotel in Cancun
#8 Spa Hotel in Cancun
#8 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$356 - US$619 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#8 Top resorts Hotel in Cancun
#8 Luxury Hotel in Cancun
#8 Spa Hotel in Cancun
#8 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (7841)
Room & Suite (2064)
Pool & Beach (1641)
Dining (1052)
Amenities (90)
Business Centre & Event Rooms (32)
Family and Play Areas (27)
Questions & Answers
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timsanders1972
June 13, 2018|
Answer
Response from GM_At_HotelZone | Property representative |
Dear timsanders1972, Thank you so much for contacting us and most importantly, for your preference in Sun Palace, we look forward to welcoming you soon! Please note it is not possible to request a specific room number when... More
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sunholidays_11
June 11, 2018|
AnswerShow all 2 answers
Response from GM_At_HotelZone | Property representative |
Hello sunholidays_11, Thank you so much for getting in contact with us and most importantly, thank you for choosing Sun Palace. It will be a pleasure to provide assistance with your requests as well as provide all the... More
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merrylandMd
May 29, 2018|
AnswerShow all 2 answers
Response from GM_At_HotelZone | Property representative |
Dear merrylandMd, Thank you once again for sharing your question with us. Although we cannot predict the weather, Cancun is well known for its sunny days and warm nights, you can rest assured you will have a fantastic... More
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Room Tips
"Make sure you get an ocean view."
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"book trips as soon as you get there, they do fill up."
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"seaview rooms are fabulous"
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"Concierge level , a few extra perks , just do it. 6th floor , all ocean and or pool views"
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