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Sun Palace

Travellers' Choice award winner
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$595*
US$374*
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US$595*
US$595*
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Sun Palace
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5,887 Reviews from our TripAdvisor Community

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Showing 5,171: English reviews
Littleton, Colorado
Reviewed 3 September 2014

Took a couple of weeks to right this review, but better late than never. We completed our one week vacation at the Sun Palace on 8/24/2014. We had a great time! The service we received from everyone was excellent. However, it is important to identify a couple of special individuals. The service we received from the following people was phenomenal:...

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8Thank GeoVisits
Reviewed 3 September 2014 via mobile

I love the Sun Palace, it was truly one of my greatest all-time vacations! From the hot tub in the room, to breakfast on the balcony over looking the sea & dawn! Pristine white sand beach that looked like it was manicured daily! Beautiful water... Great service & food! Spa was also great, I had a hot stone massage that...

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Thank David C
Reviewed 2 September 2014 via mobile

My wife and I went to Sun Palace Hotel in 2013. we were in Honey Moon and choose this hotel was the best choice that we could do, because just couples with 21 or more can staying there. the hotel has five restaurants and all of them are very good. there is one restaurant that use the self service system...

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5Thank LtcBr
Houston, Texas, United States
Reviewed 2 September 2014

Service- excellent, atmposphere-relaxed, food-very good. Beach beautiful. Pool activities very much fun. Best vacation ever! Entire hotel staff gave excellent service with a smile. Special recognition to outdoor waiters and bartenders especially Angel and Renee at the main pool swim up bar and Leslie ( Liz) serving on the beach. Thanks to the activity staff for keeping things organized, light...

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2Thank Rock W
Reviewed 1 September 2014

We flew with America Airlines to the warmth and heart of the Mexican people. We were greeted everywhere with hospitality and grace. We arrived at The Suns Palace to be under the wing of their hospitality. The architecture is quiet and strong allowing the art, food, accoutrements and staff to shine in the fore front. We were greeted with fresh...

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Thank IlsaD2
Bluefield, Virginia
Reviewed 1 September 2014

This was the best vacation we've ever had!! We were treated like royalty from the time we first set foot on the sidewalk outside the resort. We were greeted with cool towels, flowers and champagne. Everyone went out of their way to insure that we had the utmost of service. Gabriel took excellent care of us at the pool and...

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5Thank Lisa B
pwinkler, General Manager at Sun Palace, responded to this review

Thank you so much for giving us the opportunity to serve you. It is our privilege to have covered your expectations, so much so that you will be gracing us with a return visit in the near future. There is nothing that we would like better than having been able to offer a true vacation experience. Please, do let us...

Dorstone, United Kingdom
Reviewed 31 August 2014

My husband and I stayed at Sun Palace from 11/08/2014 and eventually left 25/08/2014. I'll try and divide my review into different categories, as it may help you to skip through to what you want to read most and it will also help organise my (yes still) jet lagged brain. Arrival: After leaving the zoo that is Cancun airport (loads...

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14Thank Cozz
pwinkler, General Manager at Sun Palace, responded to this review

Your words are most endearing. I totally enjoyed your description of our different services and had a good laugh over your comments of my wife's telly preferences. There are a number of things that did catch my eye: Your mention of the quality of cocktails and of the Frangelico which is origin bottled. I take your comments very seriously and...

London, United Kingdom
Reviewed 31 August 2014

Me and my partner (a couple in our early 20's) stayed here from 14th August - 28th August 2014; having only recently got back I can definitely say I really miss this place (very largely due to the weather). Our flight from the UK was 10 hours so to only have to endure a 15 minute coach journey from the...

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4Thank Mabs08
Andersonville, Tennessee
Reviewed 30 August 2014

Excellent in every category! We stayed in the concierge room category, definitely worth the extra $. It came with 2 -25 min back massages at the spa, my husband and i reserved same time and i couldn't say more. It was fabulous as we shared a spa room and treatment was perfect. Loved the therapist waiting for you as you...

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9Thank beachcomber36
pwinkler, General Manager at Sun Palace, responded to this review

Coming from such a widely traveled client like you this review has special significance. When you've been and seen and compared as much as you have not only are you purveying us with a personal point of view but to it you have added experiences from many travels. Thank you very much for kind words and ample description. The only...

Preston, United Kingdom
Reviewed 28 August 2014

The hotel is located on one of the southern most parts of the Hotel Zone - one of the closest to the airport and therefore furthest from down town Cancun. Same as most peoples experience, we were greeted with fresh towels and my wife presented with a flower. We were made to feel welcome and the check in process was...

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8Thank underdarkness
pwinkler, General Manager at Sun Palace, responded to this review

All told the general message is your experience was passable. Not that this is what we want for our guests. Our goal is to knock you off your feet. Sometimes we can. And sometimes we cannot. I do apologize for the noise issue and am curious about the comment on the concrete construction of our building. This is how we...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $490 - $820 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com, Hotwire, Hotels.com, Travelocity, HotelsClick, Cancelon, Priceline, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 Top resorts Hotel in Cancun
#10 Spa Hotel in Cancun
#10 On the Beach Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
704 questions
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Questions? Get answers from Sun Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms a very nice”
Pjf27, 28 Apr 2017 | Read review
“Any there all perfect”
essboo, 26 Apr 2017 | Read review
“President room”
jeffaE6145BU, 22 Apr 2017 | Read review
“All of the are great, but we choose a suite at concierge level. Great!!”
carlospN1193DV, 21 Apr 2017 | Read review
“All of the rooms are ocean view. Some overlook the main pool/beach area, and that can be a bit noisy in the evening, but it's good/fun noise! ”
marybN8859PJ, 21 Apr 2017 | Read review
5 of 5
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US$374* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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