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Sun Palace

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Traveller (7815)
Room & Suite (2062)
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Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“oriental lounge”(189 reviews)
“steak”(866 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from Sun Palace
Special Offer: Package Deal
Hotel deals
Offers from Sun Palace
Special Offer: Package Deal
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Reviews (6,566)
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5,772 results
Traveller rating
4,167
1,128
337
89
51
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4,167
1,128
337
89
51
Show reviews that mention
All reviewsthe concierge leveloriental loungesteakel alamopablo winklerla trattoitalian restaurantlobby baralamo restaurantroom serviceconcierge dinnerour honeymoonchef's dinnerresort creditactivity poolfire showdinner on the beach
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2,061 - 2,065 of 5,772 reviews
Reviewed May 4, 2015 via mobile

We have just returned from a 2 week stay at the sun palace and overall we are extremely pleased with the entire experience. Firstly the flight on the new Thomson Dreamliner where we had tail winds there and back for 9h20 and 8h20 from Birmingham...More

3  Thank Canary1234
Response from pwinkler, General Manager at Sun PalaceResponded May 6, 2015

Totally agree with your opinion of Thomson's Dreamliner flight. The best! And the fact it is a direct UK-MX makes it even better. To think I started flying when DC-3's were used... Thank you for allowing us the privilege of hosting your honeymoon. You avail...More

Reviewed May 3, 2015

Overall, we had a great time, but there are improvements that could be made to earn a 5 star rating from me. The Good: * Beach is fantastic, kept clean, and chairs umbrellas are made available as needed. Food and drink service on the beach...More

3  Thank HappyCampers12
Response from pwinkler, General Manager at Sun PalaceResponded May 6, 2015

Thank you for your very candid points of view. They are most appreciated. Let me try to make some sense of some of those things you didn't care for: The chef's dinner is a very personal affair. The most we can more or less comfortably...More

Reviewed May 3, 2015

We love the adults only venue for a chill out vacation. The staff are always giving great service, food is excellent for an all-inclusive and the atmosphere is tranquil. This hotel is our favorite in Cancun.

3  Thank Bobbyjean46
Response from pwinkler, General Manager at Sun PalaceResponded May 6, 2015

We hope to have a future visit in the making. You must be needing some chill-out by now. Hope to see you soon, pwinkler@palaceresorts.com

Reviewed May 3, 2015

Just returned from a 2 week stay here and we had a perfect stay. Hotel is lovely -so clean! Had some great evening things to do too - definitely recommend candlelit dinner on the beach and the chef dinner. Our room was perfect and kept...More

3  Thank Kelly B
Response from pwinkler, General Manager at Sun PalaceResponded May 6, 2015

Despite my quirky combination of name and surname, I am, proudly, Mexican. So I must tell you that besides being very kind with your comments, I felt a very warm tingling by your mention of our staff, who indeed work so hard that they make...More

Reviewed May 2, 2015

One of the best resorts in Cancun! The beach is a beautiful white sand all the way into the water. Love the large sand beds instead of the regular beach chairs the other resorts use. the place was full while we were there and we...More

1  Thank Dee P
Response from pwinkler, General Manager at Sun PalaceResponded May 6, 2015

Why, thank you. A most endearing description of your experience. I have got to ask: You really walked to the shopping areas? Wow! You are very fit! A definite ride for me...if I went shopping, which I don't. Judging from your words, we will have...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$354 - US$645 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Spa Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$354 - US$645 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Spa Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (7815)
Room & Suite (2062)
Pool & Beach (1633)
Dining (1051)
Amenities (90)
Business Centre & Event Rooms (32)
Family and Play Areas (27)
Questions & Answers
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Philipwoodw
May 20, 2018|
Answer
Response from Dan T | Reviewed this property |
Yes they do have USB charging ports
0
Votes
Keiran B
May 18, 2018|
AnswerShow all 6 answers
Response from GM_At_HotelZone | Property representative |
Thank you so much for sharing your concerns with us Keiran B, it will be a pleasure to host you at Sun Palace, we hope to choose us. Also, please note that due to the tropical weather in Cancun, forecasts are usually... More
2
Votes
Google Translation
Keiran B
May 13, 2018|
AnswerShow all 3 answers
Response from GM_At_HotelZone | Property representative |
Dear Keiran B, Thank you so much for contacting us and sharing your question with us. Usually, as long as the sporting event is not a Pay Per View, we should have it available since we have many sports channel at our lobby... More
1
Vote
Room Tips
"Don’t use the whole bottle of bubble bath in the hot tub lol"
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"Select the ones closer to the lobby if you don't want to do a lot of walking"
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"Concierge was great!"
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"well maintained and clean"
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