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Sun Palace

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Traveller (7768)
Room & Suite (2059)
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Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“oriental lounge”(189 reviews)
“steak”(866 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
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Rooms
Apr. 30May 1
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,500)
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5,716 results
Traveller rating
4,123
1,119
337
88
49
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4,123
1,119
337
88
49
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All reviewsthe concierge leveloriental loungesteakel alamopablo winklerla trattoitalian restaurantlobby baralamo restaurantroom serviceconcierge dinnerour honeymoonchef's dinnerresort creditactivity poolfire showdinner on the beach
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2,091 - 2,095 of 5,716 reviews
Reviewed 29 March 2015

Just returned back from a wonderful stay at the Sun Palace! We could not have asked for anything more. Very relaxing, laid back, worry free. The beach is BEAUTIFUL and clean, the pools are wonderful as well. We enjoyed volleyball with Trisha and Geranamo in...More

Thank cowgirl2226
Response from pwinkler, General Manager at Sun PalaceResponded 31 March 2015

Why...thank you for enjoying so fully. Wonderful vacations point to wonderful guests, for truly beauty is in the eye of the beholder. May we have the pleasure of your continued patronage. You are adorable guests. Our best wishes, pwinkler@palaceresorts.com

Reviewed 28 March 2015

Where to start... My husband and I came to the sun palace for our honeymoon, after a year of planning our wedding we were definitely ready for a relaxing two weeks in the sun and that's exactly what we got... And so much more. After...More

8  Thank Aaron B
Response from pwinkler, General Manager at Sun PalaceResponded 31 March 2015

I am very taken by your kindness. The most important fact is that you got to relax and rest after the toils of getting married. I predict your future will be happy and bright. People with the power of looking at life the way you...More

Reviewed 28 March 2015

It's not a review, but just want to say, i can't wait to stay at the Sun Palace, am booked for the end of August and judging by the comments on here and the fact that the manager takes the time to reply to the...More

Thank manthz_12
Response from pwinkler, General Manager at Sun PalaceResponded 31 March 2015

Thank you. You will have a wonderful time. This manager is an old school one. Guests are my main interest. And if a guest has a good time in my hotel I rejoice. It gives me and my staff the satisfaction of a job well...More

Reviewed 27 March 2015

We are Palace Elite members and this is our 4th visits. We come every year. I will review based on the satisfaction of my personal preferences and would not talk about how amazing the rooms are or top brand alcohol in the mini bar. Please...More

2  Thank Emilialoves2travel
Response from pwinkler, General Manager at Sun PalaceResponded 1 April 2015

Wow! You mention so many salient points... I hope my brain is at least half of yours: Allergies: Mexico is a difficult country in which to have an allergy. Lets just say the values are different. Most of what we have to use for the...More

Reviewed 27 March 2015

Just got back from 11 amazing nights. Could not have asked for anything more. The staff from can't do enough for you. I will never stay anywhere else in Mexico and also look forward to visiting the new palace in Jamaica. Thank you all for...More

3  Thank Anne-Marie C
Response from pwinkler, General Manager at Sun PalaceResponded 28 March 2015

I just hope you will be coming to Mexico many times and as you say, never stay anywhere else. We value your good word very much but most of all we are very happy to have been able to offer you the type of vacation...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$372 - US$656 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Luxury Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$372 - US$656 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Luxury Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (7768)
Room & Suite (2059)
Pool & Beach (1630)
Dining (1050)
Amenities (90)
Business Centre & Event Rooms (32)
Family and Play Areas (27)
Questions & Answers
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Danielle P
19 April 2018|
Answer
Response from GM_At_HotelZone | Property representative |
Dear Danielle P, Thank you so very much for your confidence, please rest assured you will have a wonderful time at Sun Palace! I will be more than glad to assist you, I've shared my email address with you through private... More
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Edward T
19 April 2018|
Answer
Response from GM_At_HotelZone | Property representative |
Dear Edward T, Thank you so much for contacting us again. Of course, or if you prefer, I remain at your complete disposal through email. I've shared my email address with you, any kind of assistance you may require, just... More
1
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Edward T
18 April 2018|
AnswerShow all 2 answers
Response from GM_At_HotelZone | Property representative |
Dear Edward T, Thank you so much for sharing your concerns with us, it will be a pleasure to host you at Sun Palace! Regarding your question, depending on the time of the year, the pool area gets covered by shadow around... More
1
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Google Translation
Room Tips
"Ocean views are amazing, I would recomend watching the sun rise !!"
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"If going concierge level ask for 6th floor rooms 622-629 - better views. All rooms do have an ocean view but..."
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"We have always booked the concierge floor which is really excellent. Private check in and lots of extras..."
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"Concierge room away from main pool. The patio is well worth the extra money"
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