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Sun Palace

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
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5,937 Reviews from our TripAdvisor Community

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Showing 5,213: English reviews
South Lanarkshire, United Kingdom
Reviewed 8 September 2014

This was our first visit to Mexico and we couldn't have picked a better place for our holiday, we stayed from 23/08/14 to 06/09/14, on arrival we were given a friendly welcome with cold towel & wine which was really appreciated after a 9hr flight from Glasgow check in was a breeze although room wasn't ready straight away we didn't...

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Helpful?
7Thank margaret anne h
pwinkler, General Manager at Sun Palace, responded to this review

One of the things I love about my profession is the broad opportunity to get to know so many people. Maybe it's grown with time but I find the different behaviors of each individual fascinating as to the endless probabilities that there are. Why am I mentioning this? Because your review is so unique and uplifting. It is just delicious!...

Leeds
Reviewed 8 September 2014

Fantastic hotel, very clean with lots of amenities and wonderful food. Resort credit is a definite bonus - we used some of ours on massages in the spa, which we would highly recommend! There are always reps available to help you book excursions - my only slight issue was that most of them struggled to speak English well so we...

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Helpful?
2Thank Helz_and_Joe
pwinkler, General Manager at Sun Palace, responded to this review

The language issue-for some it is just that- is two pronged. Firstly, as you mention, our native tongue is Spanish. Although we try to select co-workers with some degree of English, multiple languages are reserved for an upper echelon of culture, It is not easy, unless like some, you are born into a multi-lingual background. Some guests actually enjoy the...

Cleveland, Ohio
Reviewed 8 September 2014

First, they do not let you use the hotel credit to upgrade your room anymore. They will however try to get you to upgrade for a price. We paid 26 dollars a night to upgrade to concierge but felt that it was not worth it. Second, they will try to sell you a membership. That is up to you, we...

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Helpful?
3Thank Mike4821
pwinkler, General Manager at Sun Palace, responded to this review

My very own thoughts on buying upgrades: If you have to think about it, don't buy. Some people (myself included) place a high value on accommodation. If you don't, its not worth your expense. Rooms might differ in size and view. Concierge room gives extra perks. If you are more inclined to be outside, pool, beach, shopping and so on,...

Washington DC, District of Columbia
Reviewed 8 September 2014

The Sun Palace was my first stay in Mexico many years ago and it still hasn't lost its luster now....I can appreciate it more now than ever. A simply beautiful, well engineered, classic property. Convenient to the airport, quiet and the beachfront suites facing the sunset and sunrise are phenomenal!

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Helpful?
2Thank VLCEnterprises
pwinkler, General Manager at Sun Palace, responded to this review

One of your descriptions caught my attention: "Well engineered." That is certainly a first as far as my review expertise goes but if I am reading you correctly you enjoy the layout and the orientation of our facility. Did I get it right? You are getting to be quite a space traveler! Thank you so much for your gracious comments...

Cypress, Ca
Reviewed 6 September 2014

Sorry Mr. Winkler but you are not going to like what I have to say. My husband and I travel all over and have done several AI resorts. (Couples in Negril is hard to beat IMO) so maybe all these reviews come from people who have never been anywhere else but we did not like it here. We stayed in...

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Helpful?
14Thank jennifereisme
pwinkler, General Manager at Sun Palace, responded to this review

Naturally I prefer good comments whenever possible. This doesn't mean that criticism is unwanted. I've been around long enough to know that I am as fallible (or more) as everyone else and must be reminded of this in a regular manner. So thank you for pointing out a goodly number of omissions and lack of common sense. My apologies for...

Picayune, Mississippi, United States
Reviewed 6 September 2014

Been to all the Palace Resorts. Had only Sun Palace left to visit. Been here since Tuesday. Food is great. Was very surprised how good it really is. Problem is the lack of concern and attention to the needs of the guests. Have asked for things for 3 days now. Simple things that should be in every guest room in...

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Helpful?
6Thank Christina S
pwinkler, General Manager at Sun Palace, responded to this review

My apologies. Things must be done on first request. And yes, Housekeeping has been approached. While three points is not my favorite I do recognize our guests' voice as the only one qualified for clear feedback. You have experienced something that I would rather not have you do so but let it at least be the base on which to...

Alexandria, Virginia
Reviewed 6 September 2014

This was my first time at Sun Palace and it was fabulous! This hotel understands customer service. The staff is welcoming and friendly and treat you so well. This was also my first time staying at an all inclusive resort and it exceeded expectations. The food quality was excellent and i consider myself a foodie. Buffet breakfasts were plentiful with...

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Helpful?
3Thank tep1
pwinkler, General Manager at Sun Palace, responded to this review

Very engaging words on our little hotel. Being a well versed traveler your review has an additional meaning: You have been around and will compare us to other places you've visited. Frankly, given the cities you've been to, we couldn't be more augustly compared. Thank you so much. We will hope for your return. Best thoughts, pwinkler@palaceresorts.com

Snohomish, Washington, United States
Reviewed 5 September 2014

We are both on marriage #2, and our first honeymoons were pretty lame. So this time 'round we decided to go all out and we are so glad we chose the Sun Palace Resort. IT. WAS. GLORIOUS!! The staff, amenities, food, excursions and entire resort were amazing. Even after 10 wonderful days, we nearly cried as we packed up and...

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Helpful?
5Thank Alyssa C
pwinkler, General Manager at Sun Palace, responded to this review

You certainly know how to make interesting headlines! At least, you got me! I had to smile. As we are very much for honeymooners and weddings, we do get our share of second time around....I just wonder how this sits with first-timers, which I am sure you and I would like to be for ever and ever. I guess we...

Reading, United Kingdom
Reviewed 5 September 2014

We just got back home from our honeymoon trip to Mexico. We stayed at the Sun Palace for 7 nights and our overall experience was excellent. Transfer from the airport: We had booked a shuttle bus transfer (independent company). We met the rep outside the airport and we were guided to the van. The hotel is only 10 minutes away...

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Helpful?
9Thank Pant14
pwinkler, General Manager at Sun Palace, responded to this review

My suggestion to anyone reading this review: Print it and come down. It is such a complete description that you do no require anything else. And of course the honeymoon part is definitely not explicit. But if you are honeymooning and need directions to the effect: Do not leave home! But whether you are or not honeymooning: We are a...

San Juan, Puerto Rico
Reviewed 5 September 2014

This was my first time in Cancun, Mexico. My boyfriend and I decided to stay in an only adult all inclusive hotel. The food in all the restaurants was absolutely spectacular. I enjoyed having Mexican Style breakfast everyday. Absolutely loved the shrimp pad thai in the oriental restaurant. Our hotel room was on the top floor, with a spectacular view....

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Helpful?
3Thank ginamaria9
pwinkler, General Manager at Sun Palace, responded to this review

Quite taken aback that someone who already lives in Paradise has such fantastic things to say about us. Coming from Puerto Rico you are familiar with the type of culture, the beaches, the food so I guess the company you kept is what really made this trip special. Thank you for making us part of nice memories. That is the...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $475 - $801 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#10 Spa Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 Top resorts Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
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Questions? Get answers from Sun Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a higher level floor if you want to avoid noise and smells, and avoid adjoining rooms”
stephenh237, 29 May 2017 | Read review
“Top floor (8th) offers amazing views”
wearytraveller90, 29 May 2017 | Read review
“Try for higher floors - avoid one and two due to limited views”
Tankat, 28 May 2017 | Read review
“Concierge is the way to go”
ElecticLemonade, 26 May 2017 | Read review
“Use your credits.....they go a long way and really are a bargain”
dant177, 26 May 2017 | Read review
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Prices are for 1 room, 2 adults
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