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Sun Palace

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Traveller (7768)
Room & Suite (2059)
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Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“oriental lounge”(189 reviews)
“steak”(866 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
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Rooms
Apr. 29Apr. 30
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1 room, 2 adults, 0 children
Standard Room
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Reviews (6,500)
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Traveller rating
4,123
1,119
337
88
49
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4,123
1,119
337
88
49
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All reviewsthe concierge leveloriental loungesteakel alamopablo winklerla trattoitalian restaurantlobby baralamo restaurantroom serviceconcierge dinnerour honeymoonchef's dinnerresort creditactivity poolfire showdinner on the beach
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2,241 - 2,245 of 5,716 reviews
Reviewed 9 February 2015

My husband and I returned to Palace resorts after vacationing at Isla Mujeres Palace nearly 3 years ago for our honeymoon. We were not disappointed with this visit. We stayed at Sun Palace for 7 nights. Each day was effortless and relaxing. The service at...More

4  Thank SullivanAbbey
Response from pwinkler, General Manager at Sun PalaceResponded 11 February 2015

If you have to struggle every day with life's handicaps-as we all must- then it is only fair that if once or twice a year you take off on some days reserved for your pleasure and relaxation said times be effortless and relaxing. Different strokes...More

Reviewed 9 February 2015

Just coming to the end of 10 night stay at this lovely hotel for adults only. Good beach, lovely weather, decent choice of food. Mexican, Thai, Italian & steak restaurant. The staff are absolutely 1st class, always smiling and nothing is too much trouble.More

5  Thank Ian S
Response from pwinkler, General Manager at Sun PalaceResponded 11 February 2015

Many of my guests let me know that they are sad because their vacation is drawing to a close. I try to be diplomatic in my answers but the truth is, when you've had a decent time, there is sadness in leaving the dreamworld and...More

Reviewed 8 February 2015

Escaped the cold and snow of New York for what turned out to be a tremendous vacation. There were ten of us and the staff of the Sun Palace could not have been more accommodating to us. The facility is top-notch and the food was...More

1  Thank Serenity1206
Response from pwinkler, General Manager at Sun PalaceResponded 9 February 2015

Technically we are on the Mexican Caribbean. The Yucatán Peninsula, on its Northeastern tip has a site called "Cabo Catoche" which is the imaginary separation between Gulf and Caribbean. Why am I telling you this? Because I don't know what else to say. I enjoyed...More

Reviewed 7 February 2015

My husband and I stayed at the Sun Palace from January 24th to February 3rd. It was our fourth stay at a Palace Resort. We have previously visited the Beach Palace and the Moon Palace (2 times),and we loved both resorts. Last year we took...More

6  Thank Cathy T
Response from pwinkler, General Manager at Sun PalaceResponded 9 February 2015

So glad you found us not lacking! Indeed, Palace resorts has something for everyone: Quiet or enormous or smaller for families and last but not least, Sun Palace's Couples Only. This gives our chain an edge which I thank you for mentioning. When did you...More

Reviewed 6 February 2015

Let me start this review by explaining that I am not a beach person. I live in the northeast, love fall and winter and I am into Snow boots, ski resorts, L L bean, fireplaces, knitting and Labrador retrievers. I am pale skinned and never...More

4  Thank tootie11201
Response from pwinkler, General Manager at Sun PalaceResponded 7 February 2015

This is definitely a first. A non beach person in Cancun. And yet you come out with flying colors. Vacations are what you make of them. You are under no obligation to do anything. You are on vacation. It should be your own time and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$373 - US$656 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$373 - US$656 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (7768)
Room & Suite (2059)
Pool & Beach (1630)
Dining (1050)
Amenities (90)
Business Centre & Event Rooms (32)
Family and Play Areas (27)
Questions & Answers
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Danielle P
19 April 2018|
Answer
Response from GM_At_HotelZone | Property representative |
Dear Danielle P, Thank you so very much for your confidence, please rest assured you will have a wonderful time at Sun Palace! I will be more than glad to assist you, I've shared my email address with you through private... More
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Edward T
19 April 2018|
Answer
Response from GM_At_HotelZone | Property representative |
Dear Edward T, Thank you so much for contacting us again. Of course, or if you prefer, I remain at your complete disposal through email. I've shared my email address with you, any kind of assistance you may require, just... More
0
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Google Translation
Edward T
18 April 2018|
AnswerShow all 2 answers
Response from GM_At_HotelZone | Property representative |
Dear Edward T, Thank you so much for sharing your concerns with us, it will be a pleasure to host you at Sun Palace! Regarding your question, depending on the time of the year, the pool area gets covered by shadow around... More
1
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Google Translation
Room Tips
"Ocean views are amazing, I would recomend watching the sun rise !!"
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"If going concierge level ask for 6th floor rooms 622-629 - better views. All rooms do have an ocean view but..."
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"We have always booked the concierge floor which is really excellent. Private check in and lots of extras..."
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"Concierge room away from main pool. The patio is well worth the extra money"
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