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Sun Palace

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5,878 Reviews from our TripAdvisor Community

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Showing 5,163: English reviews
New Jersey
Reviewed 1 June 2014

My wife and I stayed at Sun Palace May 17th to 24th, we are members this was our second stay at Sun Palace. We were celebrating our 29th Wedding Anniversary and my retirement after 28 years in Law Enforcement. Check-in was quick and we were able to upgrade to a Presidential Suite, this was afforded us because we had inquired...

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Helpful?
2Thank RMSNJ
pwinkler, General Manager at Sun Palace, responded to this review

You gave us two reasons to celebrate with you. We had a blast serving you. It is certainly our honor to have been able to provide a satisfying holiday, very well deserved. The best part of my days is roaming around the resort and talking to my guests-who always seem to have a kind comment or an intelligent suggestion- and...

San Juan, Puerto Rico
Reviewed 1 June 2014

Everything was nice!, Gustavo,Mario,Patricia were so awesome. One of the host I do not remember the name,but he always said" I like my job"were so good. Leonarda and Miguel in the oriental restaurant made a great sushi. All the employees were so freaking nice. Patricia send to my room petal of roses and a cake for my bd. I will...

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1Thank Mlube
pwinkler, General Manager at Sun Palace, responded to this review

So glad you had a nice celebration! Our patrons have many things to celebrate: Birthdays, anniversaries,weddings, etc.. We are only to happy to provide the means for a great few days. Thank you for taking the time to let us know you are satisfied, name a couple of our employees who thereby will be recognized and hopefully think about returning...

Reviewed 1 June 2014 via mobile

Spent 6 nights at Sun Palace. Very relaxing and enjoyable. We love the beach and it was perfect! Plenty of comfy lounge chairs, clean sand and incredible blue water, great margaritas and service! Pool areas nice too, with plenty of shade when you've had enough sun.

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1Thank 2Hilde
pwinkler, General Manager at Sun Palace, responded to this review

Enjoyable and relaxing...that description certainly fits the bill. I would like to compliment you on your comment of "having enough sun". This is such an important observation. Sometimes our guests forget that too much exposure can ruin your experience. Especially, on windy days when your skin does not feel hot...but wait until nightfall when you look lobster-like. Not fun. We...

Grayson, Georgia
Reviewed 30 May 2014

My husband and I stayed at the Sun Palace Resort from May 24th-May 29th. From our check-in to our departure, everything was wonderful! We stayed at Moon Palace is 2012 which is nice, but caters to families; which worked great for us then since our children went with us. Sun Palace, however, caters to couples. It's nice and quaint, which...

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Helpful?
Thank Tahn M
pwinkler, General Manager at Sun Palace, responded to this review

And may you see every trip as this one. Each return should be better than the trip before but now you know the staff at Sun Palace. Thank you for such beautiful words, it does make us feel very special. Remember we are always at your behest, Best wishes pwinkler@palaceresorts.com

Scottsville, Virginia
Reviewed 30 May 2014

We spent Memorial Day weekend in Cancun and enjoyed every moment of the trip. Once you arrive at the Sun Palace; the hotel staff makes you feel welcome. The check in is quick and efficient. The rooms are in good condition and very comfortable. Great views! The hotel has a turn down service in the evening and a staff member...

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Helpful?
1Thank Bruce G
pwinkler, General Manager at Sun Palace, responded to this review

We certainly give out best effort to make you happy. I am glad in your case we succeeded. We do offer Airport transportation but where otherwise specifically mentioned it is not included. And thank you for mentioning these "vultures" that make your arrival such a disagreeable situation I am sure this will make others aware. Cordially, pwinkler@palaceresorts.com

Reviewed 30 May 2014

This is was our second time at sun palace.. We spent our honeymoon there last year had such a good time we brought 4 other couples back with us this time.. We absolutely love it there! The food is excellent, the atmosphere is amazing & the entertainment staff is hands down the best of the best!! We can't say enough...

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3Thank devin_stacey
pwinkler, General Manager at Sun Palace, responded to this review

When we receive this kind of comment our day is a good one. The real "acid test" is not the first but subsequent visits. I strongly feel that if you found us to be steady in our service quality it simply is because we are doing good by you. Thank you for very kind words and for giving us your...

Reviewed 29 May 2014

We arrived Monday May 19th to a very welcoming staff with a cold towel and drinks. We were taken right up to the concierge level to check in. We then had our luggage dropped off by Samuel who was super friendly. We wanted to book trips, dinners, and spa right away and was greeted by Michael who kept tabs on...

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3Thank afroginlove
pwinkler, General Manager at Sun Palace, responded to this review

Interesting title... There's not much left to say after your words. They are very clear. Of course being on your honeymoon helps. Thank you for entrusting us with your once in a lifetime trip and for mentioning several of the staff that made it special. They will be recognized. We hope to enjoy more of your visits in the very...

Bedford, United Kingdom
Reviewed 29 May 2014

We stayed in Sun Palace from the 17th of May till the 27th of May. We chose this hotel for our honeymoon, and it was the best decision we have made because it is simply amazing! Everybody from the kitchen, restaurant, cleaners, entertainment ppl, receptionist, spa saloon and service guest people are so friendly. We have used our credit resort,...

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3Thank etka85
pwinkler, General Manager at Sun Palace, responded to this review

Without a doubt you really were allover the place and did a lot. I find it most charming that you thought of the unsung heroes who most guests never get to meet and whose task it is to keep everything clean and shiny. You will see a few hauling beach lounges and cleaning guest areas. There are just as many,...

Edison, New Jersey
Reviewed 29 May 2014

Booking- We used Costco Travel which was an excellent value! The trip included airfare, transportation to and from the airport (Best Day Travel) and the all-inclusive resort, with the $1,500 credit (but read the fine print, it’s not free!) Location- The Sun palace is located at the bottom of the Hotel Zone, so it’s VERY close to the airport, 10-15...

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13Thank d_een519
pwinkler, General Manager at Sun Palace, responded to this review

Firstly, thank you for quite a glowing account of your stay. If you were to use all of your 1500 credits, the total tax and fee would be 240.- Cancun is a medium size city. Ca. 1,000,000 souls. And typically has better and worse areas. From the mansions in the hotel zone, which could set you back anywhere from 10...

Houston, Texas
Reviewed 29 May 2014

Loved this resort! Made a day trip from Moon Palace since the beaches are so beautiful in the hotel zone. The resort was nice and quiet since it's adults only and there was no problem with finding chairs on the beach or by the pools, unlike at the Beach Palace. Drinks were plentiful and food was good! It is a...

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1Thank Crystal H
pwinkler, General Manager at Sun Palace, responded to this review

Absolutely! We are 1/10th the size of the Moon Palace! And proud of it. Different strokes for different folks and you should visit what most appeals to you. Palace Resorts is great in that way: Within the same destination we offer the quaintness of Playa del Carmen at Playacar Palace. The grandeur of Vegas style magnificent Moon Palace complex, non-obtrusive...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $490 - $849 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#10 Top resorts Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Spa Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“President room”
jeffaE6145BU, 22 Apr 2017 | Read review
“All of the are great, but we choose a suite at concierge level. Great!!”
carlospN1193DV, 21 Apr 2017 | Read review
“All of the rooms are ocean view. Some overlook the main pool/beach area, and that can be a bit noisy in the evening, but it's good/fun noise! ”
marybN8859PJ, 21 Apr 2017 | Read review
“Ask for the upgrade to concierge.”
LonClark, 19 Apr 2017 | Read review
“Very nice and clean.”
O3435ZSmichaelk, 19 Apr 2017 | Read review
5 of 5