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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
My husband and I returned to Palace resorts after vacationing at Isla Mujeres Palace nearly 3 years ago for our honeymoon. We were not disappointed with this visit.
We stayed at Sun Palace for 7 nights. Each day was effortless and relaxing.
The service at...More
4 Thank SullivanAbbey
Response from pwinkler, General Manager at Sun PalaceResponded 11 February 2015
If you have to struggle every day with life's handicaps-as we all must- then it is only fair that if once or twice a year you take off on some days reserved for your pleasure and relaxation said times be effortless and relaxing.
Different strokes...More
Just coming to the end of 10 night stay at this lovely hotel for adults only. Good beach, lovely weather, decent choice of food. Mexican, Thai, Italian & steak restaurant. The staff are absolutely 1st class, always smiling and nothing is too much trouble.More
5 Thank Ian S
Response from pwinkler, General Manager at Sun PalaceResponded 11 February 2015
Many of my guests let me know that they are sad because their vacation is drawing to a close.
I try to be diplomatic in my answers but the truth is, when you've had a decent time, there is sadness in leaving the dreamworld and...More
Escaped the cold and snow of New York for what turned out to be a tremendous vacation. There were ten of us and the staff of the Sun Palace could not have been more accommodating to us. The facility is top-notch and the food was...More
1 Thank Serenity1206
Response from pwinkler, General Manager at Sun PalaceResponded 9 February 2015
Technically we are on the Mexican Caribbean.
The Yucatán Peninsula, on its Northeastern tip has a site called "Cabo Catoche" which is the imaginary separation between Gulf and Caribbean.
Why am I telling you this? Because I don't know what else to say. I enjoyed...More
My husband and I stayed at the Sun Palace from January 24th to February 3rd. It was our fourth stay at a Palace Resort. We have previously visited the Beach Palace and the Moon Palace (2 times),and we loved both resorts. Last year we took...More
6 Thank Cathy T
Response from pwinkler, General Manager at Sun PalaceResponded 9 February 2015
So glad you found us not lacking!
Indeed, Palace resorts has something for everyone: Quiet or enormous or smaller for families and last but not least, Sun Palace's Couples Only.
This gives our chain an edge which I thank you for mentioning.
When did you...More
Let me start this review by explaining that I am not a beach person. I live in the northeast, love fall and winter and I am into Snow boots, ski resorts, L L bean, fireplaces, knitting and Labrador retrievers. I am pale skinned and never...More
4 Thank tootie11201
Response from pwinkler, General Manager at Sun PalaceResponded 7 February 2015
This is definitely a first.
A non beach person in Cancun. And yet you come out with flying colors.
Vacations are what you make of them. You are under no obligation to do anything. You are on vacation. It should be your own time and...More
Response from GM_At_HotelZone | Property representative |
Dear Danielle P,
Thank you so very much for your confidence, please rest assured you will have a wonderful time at Sun Palace! I will be more than glad to assist you, I've shared my email address with you through private... More
Dear Danielle P,
Thank you so very much for your confidence, please rest assured you will have a wonderful time at Sun Palace! I will be more than glad to assist you, I've shared my email address with you through private message and I'm hoping to hear back from you soon!
Best regards,
Ulises Sosa
e-Concierge Hotel Zone
Response from GM_At_HotelZone | Property representative |
Dear Edward T,
Thank you so much for contacting us again. Of course, or if you prefer, I remain at your complete disposal through email. I've shared my email address with you, any kind of assistance you may require, just... More
Dear Edward T,
Thank you so much for contacting us again. Of course, or if you prefer, I remain at your complete disposal through email. I've shared my email address with you, any kind of assistance you may require, just let me know and I will do my best.
We remain at your service.
Best regards,
Ulises Sosa
e-Concierge Hotel Zone
Response from GM_At_HotelZone | Property representative |
Dear Edward T,
Thank you so much for sharing your concerns with us, it will be a pleasure to host you at Sun Palace!
Regarding your question, depending on the time of the year, the pool area gets covered by shadow around... More
Dear Edward T,
Thank you so much for sharing your concerns with us, it will be a pleasure to host you at Sun Palace!
Regarding your question, depending on the time of the year, the pool area gets covered by shadow around 3:00 pm. In the beach area, the sun lasts longer. Some rooms located on the corner side of the resort may provide late afternoon sun in your balcony, however, these rooms belong to resort view category.
Should you require further assistance please do not hesitate to contact us again.
Cordially,
Ulises Sosa
e-Concierge Hotel Zone