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Beach Palace

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#14 of 182 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Beach Palace
Beach Palace
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5,690 Reviews from our TripAdvisor Community

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Showing 4,609: English reviews
Chico, California
Reviewed 25 May 2015

My husband and I just returned from 10 days at Beach Palace celebrating our 35th wedding anniversary. This was our first time to visit Cancun. We LOVED being on the deck looking at the beautiful blue water and the white sand beach. The service was amazing. We would highly recommend the Chef dinner. Bocelli was our favorite place to eat....

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1Thank RobinW104
Luis O, Director General at Beach Palace, responded to this review

Dear Robin W: Thank you very much for choosing us on your aniversary celebration!! it is a pleasure to see that you have enjoyed your vacation with us!! Thank you also for mentioning Roger, I am happy that he provided a service worth to be shared!! I hope that if you comeback to Cancun once again, you can choose us...

Chico, California
Reviewed 25 May 2015

We had a great 10-Day stay at Beach Palace. Totally relaxing. Incredible location, pools, staff, service and all round experience. Food was excellent. In particular... way to go ROGER at the Italian restaurant, and GABRIELLA makes unbelievable omelets for breakfast. Highly recommend the Palace. It was just my wife and myself, but was no problem having families also at the...

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Thank Terry W
Luis O, Director General at Beach Palace, responded to this review

Dear Terry W: Thank you very much for choosing us inyour last stay on Cancun!! its great to see that both Roger and Gabriela provided a service worth to be commented with all this community!! I hope that if you come to Cancun again you could choose us back again!! All the best to beautiful California!! Luis Ojeda General Manager

Stamford, Connecticut
Reviewed 25 May 2015 via mobile

We went for a destination wedding. The hotel was very nice, the food was tasty, and the service was excellent. The beach is stunning but be careful as there aren't lifeguards around and the water can be rough. The resort is child-friendly but has plenty of adult-only areas so it appeals to all ages. Good find!

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Thank JustVisitingThanks
Luis O, Director General at Beach Palace, responded to this review

Dear JustVisitingThanks: Thank you very much for comming an attending your friends wedding!! it was great having you here, I want to mention something about your review, we do have 2 lifeguards everyday on duty, however their schedules are form 9 am until 5 pm, but we do have them, its the law :). I hope we can have you...

London, United Kingdom
Reviewed 25 May 2015 via mobile

Had yet another wonderful time at this hotel. I am not a member but aim to visit a few times each year and it's great to see the same friendly faces each time and be treated like royalty. The hotel itself is still to a great standard and we have seen new improvements over the last year such as the...

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2Thank Lareinaroja
Luis O, Director General at Beach Palace, responded to this review

Dear Lareinaroja: Its always great to see your reviews, but is sad tha you always leave and never say good bye :( Please next time you stay with us stop by my office, it will be a plesure to shake the hand of one of our best guests!!! Thank you very much for beeing a Palace resorts Fan!!! All the...

Wagoner, Oklahoma
Reviewed 24 May 2015

We have been going to different Palace Resorts for about 15 years. This year we went to Beach Palace (have not gone there for several years). A little fearful because we had become used to a bigger resort - but what we found was - a beautiful beach - some seaweed but nothing like the resorts farther down. The staff...

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4Thank Resabet
Luis O, Director General at Beach Palace, responded to this review

Dear Resabet: Thank you very much for choosing us in this ocation!! it was great having you as our guest and i can see that you had a great time with us!! Thanks aldo for mentioning the staff members that left a good memory on your stay, its great to count on them!! All the best, and see you soon!!...

Newcastle upon Tyne, United Kingdom
Reviewed 24 May 2015 via mobile

Another visit to beach palace and as last yr service was amazing, the staff are an asset to this hotel from check in to the cleaners, big mention to magali in the tequilla restaurant couldnt do enough for us, also erik in the sports bar as always service with a smile and yadira celene from the pool bar amazing!

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1Thank Claire6480
Luis O, Director General at Beach Palace, responded to this review

Dear Claire6480: Thank you very muhc for choosing us again on this visit to Cancun, I think you already become a Beach Palace fan!!! Thank you also for mentioning some of the staff members that made your stay an even better one!!! All the best Luis Ojeda General Manager

London, United Kingdom
Reviewed 23 May 2015

We stayed here in December 2014 and thoroughly enjoyed our week. The staff here are the best that we have ever met and we still talk about them almost six months later. They all work so hard and are genuinely friendly, making our holiday such a wonderful experience. Special mention to Moses and Antonio and Raul as well as Israel...

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4Thank Natasha E
Luis O, Director General at Beach Palace, responded to this review

Dear Natasha E: Thank you very much for your amazing comments about your last stay at the Beach Palace, it was great having you as our guests!! And as you say all the Beach Palace success is just about the staff!! All the best to the United Kingdom!! Luis Ojeda General Manager

Tonypandy, United Kingdom
Reviewed 22 May 2015

First off i'm male 50 from Wales in the UK, just returned from 10 nights at the Beach Palace with my wife, celebrating our 30th wedding anniversary. I am not a Beach Palace member so this review is unbiased and truthful. On arrival the guy on reception and manager upgraded us for free from ocean view deluxe room to presidential...

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14Thank mark12_1_12
Luis O, Director General at Beach Palace, responded to this review

Dear mark_12_1_12: Thank you very much for one of the best reviews I have ever read, your comments are objective, and real, we have to work on some things to be updated all the tie, believe we are doing it, Thank you very much for choosing us and I hope that if you come to America once again, you choose...

Miami, Florida
Reviewed 22 May 2015 via mobile

This was my second destination wedding and the first in cancun. Also my first starting with the palace resort group. Enjoyed the service of the management and staff of the Beach Palace resort. Very professional. The resort itself was compact and all advertised and promoted amenities were easily accessible. The beach had a lot of rough waves, all week. I...

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1Thank MadRam
Luis O, Director General at Beach Palace, responded to this review

Dear MadRam: Thank you very much for attending your friends wedding, I can see that your vacation and our services were very good, I wish we could have a better qualification tan only 3 dots. Anyway, thank you very much!! Luis Ojeda General Manager

Chester, United Kingdom
Reviewed 21 May 2015

We stayed here 14th - 28th May 2015. One week still to go! Great hotel, loving it, don't want to leave. Stayed at Sun Palace in 2013, but much more here. Upgraded to a Beach/Sea View Room. Were given a choice of three and allowed to look at each. Excellent reception man ( forgot his name but he wore glasses...

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4Thank Chris B
Luis O, Director General at Beach Palace, responded to this review

Dear Chris B: Its great that you are having a nice experience already with us!! If you have the chance I would love to meet you, you can ask on the front desk for me!! All the best Luis Ojeda General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $479 - $972 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Hotwire, Orbitz, Hotels.com, Travelocity, TripOnline SA, getaroom.com and HotelQuickly so you can book your Beach Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#13 Top resorts Hotel in Cancun
#14 On the Beach Hotel in Cancun
#14 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Beach Palace staff and other travellers.
647 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Noise from both build sites at sides, so get in middle if can”
littlebw, 25 Apr 2017 | Read review
“beach view”
vickynav5, 24 Apr 2017 | Read review
“sea view with jacuzzi if you dont mind the sound of the ocean .We were able to watch evening shows in the comfort of our room .”
zoedarks, 24 Apr 2017 | Read review
“Ocean View Room's are great!!!”
momkovac, 19 Apr 2017 | Read review
“All rooms are great. Even if you're near the elevators you don't hear them!”
SCOTTandSUSAN1, 13 Apr 2017 | Read review
5 of 5