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Beach Palace

Travellers' Choice award winner
#13 of 181 Hotels in Cancun
GreenLeadersGold level
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5,272 Reviews from our TripAdvisor Community

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Showing 4,273: English reviews
Anaheim, California, United States
Reviewed 29 September 2014

Beach Palace and the entire staff deserve a round of applause. The time spent at this hotel was wonderful. The all-inclusive food is second to none and the room service is a great touch. The best part of the stay was how welcoming and competent the entire staff was. Especially Victor on the beach, Eduardo with the activities, Manuel with...

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Helpful?
Thank Andrew M
Luis O, Director General at Beach Palace, responded to this review

Dear Andrew M: Thank You Very Much for your great review and comments, I feel great everytime somebody talk such great things about the property I have the honour to lead. I hope that if you decide to comeback to Cancun, you choose us back again!!! Luis Ojeda General Manager

London, United Kingdom
Reviewed 29 September 2014

I will keep this short and sweet. The Hotel was amazing. The food is out of this worlds especially the Italian restaurant! Most people believe they will not receive a first class service at an all inclusive, but I have never had such top quality food and service before. The rooms were amazing along with the staff, I would like...

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1Thank Kenzo21
Luis O, Director General at Beach Palace, responded to this review

Dear Kenzo21: You really did, you kept it short and sweet and I just loved it!!! Thank You Very Much for your great review and comments, I hope I can see you back at the Beach Palace. Thank You Also for mentioning the staff members that made your stay even better. The best for you!! Luis Ojeda General Manager

Derry, United Kingdom
Reviewed 29 September 2014

When we arrived we were greeted by bellboy who presented us with a glass of refreshing fruit cocktail and a flower for my wife. All the staff were very friendly, polite and very helpful. The rooms were large and well furnished. The mini bar was well stocked and the 24 hour room service was excellent. Pool, beach, recreation areas, restaurants...

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Helpful?
Thank Nareik47
Luis O, Director General at Beach Palace, responded to this review

Dear Nareik47: After a long flight it feels good to be received with a refreshing drink and a nice flower, i consider the welcoming part and check inn as the most important part of a succesfull vacation, Thank you very much for choosing us for that special moment, I will make sure that Antonia gets a recognition for the great...

Reviewed 28 September 2014

My friends and I have had two excellent experiences at Beach Palace. My parents have been owners with Palace Resorts since the 1980s and have never had a complaint. The beach view is wonderful, as is the lagoon view. The entertainment staff, particularly Eduardo, is superb. They provide an excellent pool side experience, that is great for people of all...

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Helpful?
Thank Kelli M
Luis O, Director General at Beach Palace, responded to this review
Google Translation

Dear kelli M:

manchester
Reviewed 27 September 2014

Resort credits are a scam, when they are sold to you no one mentions the surcharge you have to pay on top of the credits, also what they don't tell you is that the resort credits can only be used on a select list of excursions not on anything which is how it was sold. When I challenged the hotel...

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7Thank boardysbike
Reviewed 27 September 2014 via mobile

The food was amazing although I suggest if you aren't into trying new food then the buffet resturant around dinner time is not for you! They have Italian resturant is just as amazing as well! The service is awesome, they are very kind and make the trip fun, although if your going to book activitys do not book through BD...

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3Thank Jocelynn H
Luis O, Director General at Beach Palace, responded to this review

Dear Jocelynn H: Thank you very much for your great review, it has all the information that is important to mention, I have to say that for me there is nothing worse than paying for internet access in a hotel, thats why we provide the service included in your fee. If you return in the future I hope I can...

Reviewed 25 September 2014 via mobile

After staying at the Moon palace we wished we never left! We found the check in staff to be rude and certainly not welcoming, our minibar was stocked when arrived since I have had to phone more than once just to get some water and trying to take medicine with beer is not ideal when waiting upto 2 hours to...

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Helpful?
3Thank Lee G
Luis O, Director General at Beach Palace, responded to this review

Dear Lee G: I am very sorry for the experience you suffered during your stay with us, anythong a guest ask for SHOULD be delivered on time to their room, I am finding out waht happen with the requests you say you did. I think I do not have anything else to say but, we are sorry... Luis Ojeda General...

Billingham, United Kingdom
Reviewed 25 September 2014

fantastic hotel from arriving the bell boys took the suitcase to the room the wife was giving a presentation flower at check in and we were all givin a glass of juice and a cool face towel on arrival and in the room was a bottle of wine & two glasses some chocolates & a fridge stocked with drinks and...

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2Thank karenhunter_1
Luis O, Director General at Beach Palace, responded to this review

Dear karenhunter_1: Thank you very much for staying with us and sahring your experience with this great community!! I can see that several members of our staff went out of their way to make you feel as royalty, it is our main concern that ALL of our guests leave the property with the same feeling!!! Thank you again and I...

Troy, Illinois
Reviewed 23 September 2014

Beautiful resort, second trip. Restaurant manager Raol C. was very attentive. Hostess Anna Pria was very friendly/helpful. All waiters were right on! Food was very good, and they found the wine I prefer. Can't wait to go back.

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Helpful?
Thank Jeri72
Luis O, Director General at Beach Palace, responded to this review

Dear Jery72: Short straight and we the information you need to know about the Beach Palace. Thank You Very Much for your review, I hope I can see you back in a near future!! Luis Ojeda General Manager

Curitiba, PR
Reviewed 23 September 2014

I loved staying at Beach Palace. Since day one I felt very confortable with the hotel and its staff crew. Not only that, but the size of its rooms, the jacuzzi, liquors dispenser and all the amenities made me feel very special. The pool, beach, Sky Bar and amazing cuisine at their 04 restaurants were essencial to make my trip...

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1Thank juliamariotto0512
Luis O, Director General at Beach Palace, responded to this review

Dear juliamariotto0512: I personally thank you for your nice review and comments, it is great for me to see that your experience at the Beach Palace was worth of writing such beautiful comments. I hope I can see you back in our resort so we can make your dreams come thru once again!!! Luis Ojeda General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $516 - $1,013 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, BookIt.com, Booking.com, Travelocity and Jetsetter so you can book your Beach Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 On the Beach Hotel in Cancun
#13 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Beach Palace staff and other travellers.
557 questions
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Questions? Get answers from Beach Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view”
 of 5 bubbles kdavisson, 6 Dec 2016 | Read review
“Suites have 2 bedrooms and living area, great if you need 2 bedrooms. Rooms have a great view and big lounge bed on the balcony.”
 of 5 bubbles 995debt, 6 Dec 2016 | Read review
“Just ask the front desk.”
 of 5 bubbles joefromchicago2016, 6 Dec 2016 | Read review
“Ocean View Rooms are great views. The Lagoon side rooms are also great! No bad room at Beach. We like both sides”
 of 5 bubbles dentman8880, 5 Dec 2016 | Read review
“Both Ocean and Lagoon are great!”
 of 5 bubbles fergus792016, 2 Dec 2016 | Read review
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