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    Hard Rock Hotel Cancun

    11,035 reviews
    #10 of 180 Hotels in Cancun
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    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    +1 800-550-8578
    Hotel website
    Lock in the lowest price from our partners
    US$645
    US$533
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    Expedia.comUS$645
    Booking.comUS$542
    HotelsClickUS$629
    TravelocityUS$645
    Hotwire.comUS$645
    Orbitz.comUS$645
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    Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
    Bookit.com
    US$533
    Expedia.com
    US$645
    Booking.com
    US$542
    HotelsClick
    US$629
    Travelocity
    US$645
    Hotwire.com
    US$645
    Orbitz.com
    US$645
    TripAdvisor
    US$532
    Hotels.com
    Priceline
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    All photos (9,153) 9,153
    Full view
    Travellers' Choice award winner
    Traveller (8306)
    Pool & Beach (1536)
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    Overview
    4.5
    11,035 reviews
    • Excellent75%
    • Very good16%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “smash bar”(251 reviews)
    “rock star”(177 reviews)
    “zen restaurant”(117 reviews)
    Hotel website
    +1 800-550-8578
    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico See on map
    AMENITIES
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    4 Star Hotel
    All hotel details
    Offers from Hard Rock Hotel Cancun
    Offers & Announcements: 35% off room rate
    Offers from Hard Rock Hotel Cancun
    Offers & Announcements: 35% off room rate
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    Rooms
    Apr. 29Apr. 30
    |
    1 room, 2 adults, 0 children
    Standard Room
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    Reviews (11,035)
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    Show reviews that mention
    All reviewssmash barrock starzen restaurantrock sparock royaltylegendary membersmarket buffetfoam partyresort creditvacation plannersbrazilian steakhouseentertainment staffocean viewpresidential suitekids clubpool baramazing hotel
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    1 - 5 of 6,703 reviews
    Reviewed yesterday
    Great vacation and Great hard working staff !!!

    We have been going to this resort for many years. I would like to mention a couple of people / staff that year over year are just over the top ! First, I would like to mention the excellent work that Lucy - the restaurant...More

    Thank Diane M
    Reviewed 2 days ago via mobile
    Best Experience EVER!!!

    Hard Rock is an awesome hotel!!! The environment is great and their services are unbelievable.. They really cater to u and make u feel very welcome. It’s a party atmosphere and the beach services are awesome. We got to experience the Rock Royaliry experience and...More

    Thank Samantha R
    Reviewed 2 days ago
    A little unsatisfied.

    Arrive at the Hard Rock on April 11th. Patty checked us in not helpful at all seem she did not want to be bothered. Asked about the two dispenser off to the right of us I'm guessing filled with some type of mixed drink. No...More

    Thank Tara L
    Reviewed 2 days ago via mobile
    Family vacation

    Hands down an absolutely wonderful experience! The staff are over the top helpful and friendly anywhere on the property you come in contact with them. Very clean, safe and beautiful! Great food, always an event to include all guests and entertain. Comfortable beds and easy...More

    1  Thank Jodi W
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 2 days ago

    Dear Jodi W, Thank you so much for taking some of your time to post you great experience at Hard Rock Hotel Cancun. I'm pleased to read that you received the Rock Star service you deserve and enjoyed our facilities. and food offer. Thank you...More

    Reviewed 3 days ago
    Verge Mobile 2017 President's Club

    Samantha Hernandez and all others with Hard Rock Hotel were awesome. If you are planning a group trip, you can not go wrong with the staff. All were very Professional and made me feel as if I we were the only guest in the hotel!More

    Thank Benita G
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 3 days ago

    Dear Benita G, Thank you so much for sharing with us your recent visit to Hard Rock Hotel Cancun. I'm pleased to read that Samantha and her team, work very hard to make that everything during your group trip was perfect. Thank you so much...More

    View more reviews
    123456…1341
    About
    Awards & Recognition
    Travellers' Choice2018 Winner
    GreenLeaders Gold level
    Certificate of Excellence
    Amenities
    Top amenities
    Pool
    Room Service
    Restaurant
    Fitness Centre with Gym / Workout Room
    Beachfront
    Free High Speed Internet (WiFi)
    Bar/Lounge
    Spa
    Breakfast included
    Free Parking
    Hotel Amenities
    Room Service
    Meeting Rooms
    Breakfast included
    Dry Cleaning
    Laundry Service
    Concierge
    Banquet Room
    Multilingual Staff
    Conference Facilities
    Babysitting
    Children Activities (Kid / Family Friendly)
    Shuttle Bus Service
    Free Parking
    Airport Transportation
    Business Centre with Internet Access
    Breakfast Available
    Room amenities
    Air Conditioning
    Minibar
    Things to do
    Pool
    Restaurant
    Fitness Centre with Gym / Workout Room
    Bar/Lounge
    Tennis Court
    Spa
    Hot Tub
    Outdoor pool
    Details
    Price range
    US$363 - US$794 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #10 Luxury Hotel in Cancun
    #10 Spa Hotel in Cancun
    #10 On the Beach Hotel in Cancun
    #10 Top resorts Hotel in Cancun
    #17 Business Hotel in Cancun
    #17 Family Hotel in Cancun
    #22 Romantic Hotel in Cancun
    Room types
    Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
    Details
    Price range
    US$363 - US$794 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #10 Luxury Hotel in Cancun
    #10 Spa Hotel in Cancun
    #10 On the Beach Hotel in Cancun
    #10 Top resorts Hotel in Cancun
    #17 Business Hotel in Cancun
    #17 Family Hotel in Cancun
    #22 Romantic Hotel in Cancun
    Room types
    Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
    Show More
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    Add Photo Photos
    All photos (9,153) 9,153
    Full view
    Traveller (8306)
    Pool & Beach (1536)
    Room & Suite (1259)
    Dining (846)
    Family and Play Areas (121)
    Amenities (89)
    Business Centre & Event Rooms (34)
    See all
    Questions & Answers
    Ask a question
    See all 1,225 questions
    Chazcaxx
    18 April 2018|
    Answer
    Response from LuisTA12 | Property representative |
    Dear Chazcaxx, Thank you so much for your question. I'll contact you on a DM to get your email and reservation info. Kind regards.
    1
    Vote
    Google Translation
    Chazcaxx
    18 April 2018|
    Answer
    Response from Brandy B | Reviewed this property |
    if you tell them it's his birthday, they will decorate the door. They also do the restaurant cake thing
    1
    Vote
    tracann1129
    16 April 2018|
    Answer
    Response from LuisTA12 | Property representative |
    Dear tracann1129, Thank you so much for your question and for sharing your concerns with us. I would like to inform you that the Hotel Zone of Cancun where we are located and the areas of Cancun where these situations... More
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    Votes
    Google Translation
    123456…409
    Room Tips
    "All the rooms have either ocean view or lagoon view depending on booking."
    Read review
    "We were on 6th floor ocean view ~ great room"
    Read review
    "Ocean view."
    Read review
    "The spa tub in the room should be replaced with a sofa. Make the resort an adults only."
    Read review
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