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    Hard Rock Hotel Cancun

    11,739 reviews
    #12 of 182 Hotels in Cancun
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    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    011 52 800 272 0216
    Hotel website
    Lowest prices for your stay
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    1 room, 2 adults, 0 children12
    Booking.com
    US$414
    US$348
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    SAVE US$66
    Bookit.com
    US$414
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    Hotels.com
    US$414
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    Expedia.comUS$414
    PricelineUS$384
    TravelocityUS$414
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    Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
    Booking.com
    US$348
    Bookit.com
    US$414
    Hotels.com
    US$414
    Expedia.com
    US$414
    Priceline
    US$384
    Travelocity
    US$414
    Orbitz.com
    US$414
    Hotwire.com
    US$414
    galahotels.com
    US$359
    TripAdvisor
    US$348
    Official Site
    travelup.com
    Elvoline
    View all 13 deals
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    All photos (9,656) 9,656
    Full view
    Travellers' Choice award winner
    Traveller (8809)
    Pool & Beach (1585)
    Storyboard
    Overview
    4.5
    11,739 reviews
    • Excellent75%
    • Very good16%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “smash bar”(251 reviews)
    “rock star”(169 reviews)
    “zen restaurant”(113 reviews)
    Hotel website
    011 52 800 272 0216
    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico See on map
    AMENITIES
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    4 Star accommodation
    All hotel details
    Additional information
    Visit Hotel Website
    Offers from Hard Rock Hotel Cancun
    Special Price: 35% off room rate
    Hotel deals
    Offers from Hard Rock Hotel Cancun
    Special Price: 35% off room rate
    Hotel deals
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    Rooms
    Sep. 2Sep. 3
    |
    1 room, 2 adults, 0 children
    Standard Room
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    Reviews (11,739)
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    Traveller rating
    4,999
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    1 - 5 of 7,096 reviews
    A TripAdvisor Member
    1
    Reviewed yesterday via mobile
    Best Vacation ever!

    Just got back from spending 5 days at this fabulous resort. My boyfriend and I were looking for a vacation where we could relax and unwind and have some fun. This resort exceeded all our expectations. I felt the service level was great and it...More

    Thank A TripAdvisor Member
    Hotel's Favourite
    Reviewed 3 weeks ago
    First class hotel with awesome staff

    After visiting last year we couldn’t wait to return. Beautiful Seaview room this time which we stayed in for one week. Fantastic food choices . Not just in the restaurants but in buffet, around the pool, bbq,s, themed dinner nights. There really is food everywhere....More

    2  Thank Tracey P
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 3 weeks ago

    Dear Tracey P, Thank you so much for posting your review in regards of your recent visit to Hard Rock Hotel Cancun. We are thrilled to know that this is not the first time you visit our property and that you decide to come because...More

    Reviewed yesterday
    Great week with my son

    Great trip for the week. So relaxing and everyone was so accommodating. Our pool concierge Emmanuel Osorio was absolutely fabulous and took care of everything for us poolside. Our butlers Romero and Ari were second to none. Made sure all arrangements were taken care of...More

    Thank massjam
    Reviewed 2 days ago via mobile
    Vacations 2018

    This was the 3rd time visiting this resort, definitely we noticed lots of changes and not in a good way , when we first got to the hotel it was not welcoming like the that first 2 times. No champagne, no wet towels , the...More

    1  Thank Fberducido
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded yesterday

    Dear Fberducido, First of all, please allow me to sincerely thank you for sharing your detailed review and comments with us. I feel totally disheartened to read that your third experience at our destination did not achieve your expectations, as you may know from your...More

    Reviewed 2 days ago via mobile
    Awesome!

    What an amazing place! Zero complaints. Everything was great. Food, cleanliness, staff, entertainment, ect. If you want a quiet, low key vacation, this is not the best option, as the pool is loud all day with music. It was great. We loved it. However, if...More

    Thank Anthony K
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded yesterday

    Dear Anthony K, Thank you for taking the time sharing your awesome experience during your last visit to Hard Rock Hotel Cancun. I'm very happy to read that everything was great during your vacations and how much you loved our music, food, facilities, and of...More

    View more reviews
    123456…1420
    About
    Awards & Recognition
    Travellers' Choice2018 Winner
    GreenLeaders Gold level
    Certificate of Excellence
    Amenities
    Top amenities
    Pool
    Room Service
    Restaurant
    Fitness Centre with Gym / Workout Room
    Beachfront
    Free High Speed Internet (WiFi)
    Bar/Lounge
    Spa
    Breakfast included
    Free Parking
    Hotel Amenities
    Room Service
    Meeting Rooms
    Wheelchair Access
    Breakfast included
    Dry Cleaning
    Laundry Service
    Concierge
    Banquet Room
    Multilingual Staff
    Conference Facilities
    Babysitting
    Children Activities (Kid / Family Friendly)
    Shuttle Bus Service
    Free Parking
    Airport Transportation
    Business Centre with Internet Access
    Breakfast Available
    Room amenities
    Air Conditioning
    Minibar
    Things to do
    Pool
    Restaurant
    Fitness Centre with Gym / Workout Room
    Bar/Lounge
    Tennis Court
    Spa
    Hot Tub
    Outdoor pool
    Details
    Price range
    US$330 - US$880 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #11 Luxury Hotel in Cancun
    #12 Top resorts Hotel in Cancun
    #12 On the Beach Hotel in Cancun
    #12 Spa Hotel in Cancun
    #17 Business Hotel in Cancun
    #17 Family Hotel in Cancun
    #22 Romantic Hotel in Cancun
    Room types
    Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
    Details
    Price range
    US$330 - US$880 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #11 Luxury Hotel in Cancun
    #12 Top resorts Hotel in Cancun
    #12 On the Beach Hotel in Cancun
    #12 Spa Hotel in Cancun
    #17 Business Hotel in Cancun
    #17 Family Hotel in Cancun
    #22 Romantic Hotel in Cancun
    Room types
    Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
    Show More
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    Add Photo Photos
    All photos (9,656) 9,656
    Full view
    Traveller (8809)
    Pool & Beach (1585)
    Room & Suite (1300)
    Dining (858)
    Family and Play Areas (126)
    Amenities (89)
    Business Centre & Event Rooms (34)
    See all
    Questions & Answers
    Ask a question
    See all 1,325 questions
    frozen_andy
    August 19, 2018|
    AnswerShow all 3 answers
    Response from LuisTA12 | Property representative |
    Hello frozen_andy, Thank you so much for your question. Currently most places in the Cancun Hotel Zone, including our resort, accepts Mexican pesos and US dollars. We recommend our guests to always have some of both... More
    0
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    Google Translation
    Jayne B
    August 19, 2018|
    AnswerShow all 2 answers
    Response from LuisTA12 | Property representative |
    Hello Jayne B, Thank you so much for your question. I would like to inform you that it is allowed to vape in the hotel, but is limited to exclusive smoking areas. Kind regards.
    0
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    123456…442
    Room Tips
    "Not many elevators available so there was a wait. we used the time to meet other guests. Get lower floor..."
    massjam
    2 million years ago
    Read review
    "Sarah was our maid on the 3rd floor and she did an awesome job in keeping our room neat and tidy, thank..."
    KevB1974
    2 million years ago
    Read review
    "Clean earlier and plan better if weddings are happening "
    639brittanya
    2 million years ago
    Read review
    "We had stains on our sheets and had to ask them to change it. The activities and the food were great!"
    shovsepi
    2 million years ago
    Read review
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