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We have been going to this resort for many years. I would like to mention a couple of people / staff that year over year are just over the top ! First, I would like to mention the excellent work that Lucy - the restaurant...More
Hard Rock is an awesome hotel!!! The environment is great and their services are unbelievable.. They really cater to u and make u feel very welcome. It’s a party atmosphere and the beach services are awesome. We got to experience the Rock Royaliry experience and...More
Arrive at the Hard Rock on April 11th. Patty checked us in not helpful at all seem she did not want to be bothered. Asked about the two dispenser off to the right of us I'm guessing filled with some type of mixed drink. No...More
Hands down an absolutely wonderful experience! The staff are over the top helpful and friendly anywhere on the property you come in contact with them. Very clean, safe and beautiful! Great food, always an event to include all guests and entertain. Comfortable beds and easy...More
1 Thank Jodi W
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 2 days ago
Dear Jodi W,
Thank you so much for taking some of your time to post you great experience at Hard Rock Hotel Cancun. I'm pleased to read that you received the Rock Star service you deserve and enjoyed our facilities. and food offer. Thank you...More
Samantha Hernandez and all others with Hard Rock Hotel were awesome. If you are planning a group trip, you can not go wrong with the staff. All were very Professional and made me feel as if I we were the only guest in the hotel!More
Thank Benita G
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 3 days ago
Dear Benita G,
Thank you so much for sharing with us your recent visit to Hard Rock Hotel Cancun. I'm pleased to read that Samantha and her team, work very hard to make that everything during your group trip was perfect. Thank you so much...More
Response from LuisTA12 | Property representative |
Thank you so much for your question and for sharing your concerns with us. I would like to inform you that the Hotel Zone of Cancun where we are located and the areas of Cancun where these situations... More
Thank you so much for your question and for sharing your concerns with us. I would like to inform you that the Hotel Zone of Cancun where we are located and the areas of Cancun where these situations occurred are not close together. Furthermore, even when we do not have control over these situations, we make guest and associate safety a top priority, providing the highest levels of service and security to ensure an enjoyable and secure vacation experience.
We understand and sympathize with our guests and future guests concerns as we are aware of the information shared on US media regarding these incidents this is why we urge our guests and future guests to please only consult official information such as the one posted on the US Department of State official website which currently do not have a travel restriction to the Quintana Roo state, which includes tourist areas such as: Cancun, Cozumel, Playa del Carmen, Tulum, and the Riviera Maya.