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Hard Rock Hotel Cancun

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Traveller (8809)
Pool & Beach (1585)
Storyboard
Overview
  • Excellent75%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“smash bar”(251 reviews)
“rock star”(169 reviews)
“zen restaurant”(113 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star accommodation
All hotel details
Additional information
Offers from Hard Rock Hotel Cancun
Special Price: 35% off room rate
Hotel deals
Offers from Hard Rock Hotel Cancun
Special Price: 35% off room rate
Hotel deals
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Rooms
Sep. 2Sep. 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (11,739)
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7,096 results
Traveller rating
4,999
1,251
508
189
149
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LanguageEnglish
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4,999
1,251
508
189
149
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1 - 5 of 7,096 reviews
A TripAdvisor Member
1
Reviewed yesterday via mobile

Just got back from spending 5 days at this fabulous resort. My boyfriend and I were looking for a vacation where we could relax and unwind and have some fun. This resort exceeded all our expectations. I felt the service level was great and it...More

Thank A TripAdvisor Member
Hotel's Favourite
Reviewed 3 weeks ago

After visiting last year we couldn’t wait to return. Beautiful Seaview room this time which we stayed in for one week. Fantastic food choices . Not just in the restaurants but in buffet, around the pool, bbq,s, themed dinner nights. There really is food everywhere....More

2  Thank Tracey P
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 3 weeks ago

Dear Tracey P, Thank you so much for posting your review in regards of your recent visit to Hard Rock Hotel Cancun. We are thrilled to know that this is not the first time you visit our property and that you decide to come because...More

Reviewed yesterday

Great trip for the week. So relaxing and everyone was so accommodating. Our pool concierge Emmanuel Osorio was absolutely fabulous and took care of everything for us poolside. Our butlers Romero and Ari were second to none. Made sure all arrangements were taken care of...More

Thank massjam
Reviewed 2 days ago via mobile

This was the 3rd time visiting this resort, definitely we noticed lots of changes and not in a good way , when we first got to the hotel it was not welcoming like the that first 2 times. No champagne, no wet towels , the...More

1  Thank Fberducido
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded yesterday

Dear Fberducido, First of all, please allow me to sincerely thank you for sharing your detailed review and comments with us. I feel totally disheartened to read that your third experience at our destination did not achieve your expectations, as you may know from your...More

Reviewed 2 days ago via mobile

What an amazing place! Zero complaints. Everything was great. Food, cleanliness, staff, entertainment, ect. If you want a quiet, low key vacation, this is not the best option, as the pool is loud all day with music. It was great. We loved it. However, if...More

Thank Anthony K
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded yesterday

Dear Anthony K, Thank you for taking the time sharing your awesome experience during your last visit to Hard Rock Hotel Cancun. I'm very happy to read that everything was great during your vacations and how much you loved our music, food, facilities, and of...More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Free Parking
Hotel Amenities
Room Service
Meeting Rooms
Wheelchair Access
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Outdoor pool
Details
Price range
US$330 - US$880 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in Cancun
#12 Top resorts Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Spa Hotel in Cancun
#17 Business Hotel in Cancun
#17 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$330 - US$880 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in Cancun
#12 Top resorts Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Spa Hotel in Cancun
#17 Business Hotel in Cancun
#17 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (8809)
Pool & Beach (1585)
Room & Suite (1300)
Dining (858)
Family and Play Areas (126)
Amenities (89)
Business Centre & Event Rooms (34)
Questions & Answers
Ask a question
frozen_andy
August 19, 2018|
AnswerShow all 3 answers
Response from LuisTA12 | Property representative |
Hello frozen_andy, Thank you so much for your question. Currently most places in the Cancun Hotel Zone, including our resort, accepts Mexican pesos and US dollars. We recommend our guests to always have some of both... More
0
Votes
Google Translation
Jayne B
August 19, 2018|
AnswerShow all 2 answers
Response from LuisTA12 | Property representative |
Hello Jayne B, Thank you so much for your question. I would like to inform you that it is allowed to vape in the hotel, but is limited to exclusive smoking areas. Kind regards.
0
Votes
Google Translation
Room Tips
"Not many elevators available so there was a wait. we used the time to meet other guests. Get lower floor..."
massjam
2 million years ago
Read review
"Sarah was our maid on the 3rd floor and she did an awesome job in keeping our room neat and tidy, thank..."
KevB1974
2 million years ago
Read review
"Clean earlier and plan better if weddings are happening "
639brittanya
2 million years ago
Read review
"We had stains on our sheets and had to ask them to change it. The activities and the food were great!"
shovsepi
2 million years ago
Read review
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