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Hard Rock Hotel Cancun

Traveller (9379)
360
Panoramas (183)
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Overview
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Boulevard Kukulcan Km 14.5, Cancun 77500 Mexico See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
Additional information
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Rooms
Feb. 3Feb. 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (12,495)
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Traveller rating
5,271
1,327
542
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5,271
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1 - 5 of 7,503 reviews
Reviewed today via mobile

We just spent a week at the HRH in the central Cancun hotel zone. This was our third stay here, our previous stay was in December, 2017, and we noticed some changes! First, the good stuff. The staff was excellent, with a special mention for...More

Date of stay: January 2019
Thank william c
Hotel's Favourite
Reviewed July 30, 2018

After visiting last year we couldn’t wait to return. Beautiful Seaview room this time which we stayed in for one week. Fantastic food choices . Not just in the restaurants but in buffet, around the pool, bbq,s, themed dinner nights. There really is food everywhere....More

Date of stay: July 2018
18  Thank traciii
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded July 31, 2018

Dear Tracey P, Thank you so much for posting your review in regards of your recent visit to Hard Rock Hotel Cancun. We are thrilled to know that this is not the first time you visit our property and that you decide to come because...More

Reviewed yesterday via mobile

I recently stayed at Hard Rock Cancun for a total of three nights. This was my first time staying at an all-inclusive hotel so was not sure what to expect however if all-inclusive hotels are this good then I'll be staying at them more frequently....More

Date of stay: January 2019
1  Thank tross888
Reviewed yesterday via mobile

Arrived at HardRock Cancun after a long flight to be met but a friendly reception team, we were given a room on the ground floor (pool view) and told we would be moved the following morning to an upgraded room (level 3) with lagoon view....More

Date of stay: November 2018
1  Thank Djturner02
Reviewed 2 days ago via mobile

Amazing, incredible and beautiful place! Hard Rock Cancun is, for sure the hotel with the best customer service. Is not only about the logage being taking care of by the staff when you arrive or the fast room service you get, but the genuine care...More

Date of stay: January 2019
2  Thank alvg1
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded yesterday

Dear alvg1, Wow, Thank you so much for taking the time to share with us this valuable comments in regards of your recent stay with us in the Hard Rock Hotel Cancun. We can see in reference of this review that you had a blast...More

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About
Description
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a More rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Free Parking
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair Access
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Luxury
,
Top resorts Hotels
,
Spa
,
On the Beach
,
Business
,
Family
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Contact Information
Hotel Style
Luxury
,
Top resorts Hotels
,
Spa
,
On the Beach
,
Business
,
Family
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
601
Price range
US$378 - US$887 (Based on Average Rates for a Standard Room)
Formerly known as
Cancun Palace Resort
Also Known As
Cancun Palace Hotel Cancun
,
Cancun Palace Resort
,
Palace Hotel Cancun
,
Cancun Palace Cancun
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Contact Information
Hotel Style
Luxury
,
Top resorts Hotels
,
Spa
,
On the Beach
,
Business
,
Family
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
601
Price range
US$378 - US$887 (Based on Average Rates for a Standard Room)
Formerly known as
Cancun Palace Resort
Also Known As
Cancun Palace Hotel Cancun
,
Cancun Palace Resort
,
Palace Hotel Cancun
,
Cancun Palace Cancun
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Photos
Traveller (9,379)
Pool & Beach (1,631)
Room & Suite (1,340)
Dining (868)
Family and Play Areas (127)
Amenities (89)
Business Centre & Event Rooms (35)
Nearby
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Questions & Answers
Ask a question
mindyg897
January 19, 2019|
Answer
Response from CornishJedi | Reviewed this property |
Contact HR direct they will sort it all for you. There are plenty of cabs waiting to take you. But make sure you get a set price. x
0
Votes
Room Tips
"All Rooms have great views, but upper Floors have concierge level."
RCOANDMO
3 days ago
Read review
"We had ground floor and close to reception was lovely and quiet. A/C great. With slight sea view.Wonderful..."
CornishJedi
4 days ago
Read review
"I would prefer bigger room with no jacuzzi and must have exhaust in bathroom must."
Coastal15135964842
1 week ago
Read review
"Ordered room service.Ask for back side rooms they have best views. "
Sunshine57015699558
1 week ago
Read review
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