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Hard Rock Hotel Cancun

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#10 of 181 Hotels in Cancun
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
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8,560 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Cancun
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Showing 5,178: English reviews
Miami, Florida
Reviewed 4 days ago NEW

My friends and I had the best 5 days at the Hard Rock. It is a fabulous facility and the all-inclusive aspect is the icing on the cake. We could not have had a better time, and we owe much of it to our waitress, Gaby, at the main bar. She was a great employee and friend. I definitely recommend...

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Helpful?
1Thank vacationexplorer374
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear vacationexplorer374, Thank you for your wonderful review. It’s a pleasure to read that you had a wonderful stay and enjoyed of our fun vibe and the passionate service from Gaby, she will be happy to hear about your kudos! We hope we can have you back soon. Rock On! Francisco García General Manager Hard Rock Hotel Cancun

Cancun
Reviewed 5 days ago NEW

The Hard Rock Cancun is a fantastic place to vacation. Beautiful, upbeat and lots of fun activities to enjoy. Two employees deserve special praise for their outstanding service - Arturo, our waiter in the Zen Restaurant for breakfast and Ramon, our butler. Both men were extremely attentive, knowledgeable and very pleasant. They cared and always went the extra mile to...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
2Thank Kobelumbus
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Kobelumbus, Wow! Thank you very much for sharing your awesome experience with us. Nothing Rocks our world more than hearing that you enjoyed every moment of your vacation. We will definitely share your kudos with Arturo and Ramon and their hard work will be propertly acknowledge. We hope we can have the opportunity to host you again and keep...

Reviewed 5 days ago NEW

As you know, this hotel offers all inclusive serice such as all meals, drink, coffe, tea, room service and so on. There is always music around swimming pool outside. I look forward to visit again absolutely.

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Helpful?
1Thank 성욱허
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear 성욱허 Thank you for the awesome review! It’s always a pleasure to hear that you had a great time and will continue visiting us. We hope we can welcome you soon here at Hard Rock Hotel Cancun. You Rock! Francisco García General Manager Hard Rock Hotel Cancun

FARGO
Reviewed 6 days ago NEW

The Hard Rock Resort is a very nice all inclusive Hotel. This was our first vacation to Cancun and staying at an all inclusive resort. Staff is very friendly, tipping is appreciated. Check in was smooth until we met with out resort services representative. The representaive was friendly but the meeting was lengthy when all we wanted to do was...

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Helpful?
3Thank DARRELL R
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear DARRELL R, First and foremost we would like to thank you for your amazing review. We highly appreciate receiving our valuable guest's feedback as it let us know how we are doing in terms of service and facilities and we are very glad that you had a wonderful time with us despite the inconveniences you mentioned with the A/A...

Brunswick, Ohio
Reviewed 6 days ago NEWvia mobile

My best friend and I decided to take a week and relax. We chose HR Cancun because of my palace premier membership and we were not disappointed. I think saying the view was amazing is obvious. What we didn't expect is the above awesome service we got from our rep, Oliver Peraza Avila. I think this man actually lives there...

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Helpful?
3Thank dcoven01
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear dcoven01, Thank you so much for taking the time to write this amazing review, we are really glad to see that you and your friend enjoyed your last week getaway, I would like to specially thank you for highlighting the passionate service from Oliver, we will definately let him know about your kudos. We hope see you soon and...

Reviewed 6 days ago NEW

My wife and two boys ( 7&10) went to Hard Rock Hotel for 7 days. It was a college spring vacation and we thought it would be very loud and crazy. Well , if was loud during the day ( to be expected) but quite ok during the night. No problem.The rooms have very good sound proof. This Hard Rock...

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Helpful?
2Thank Bozidar K
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Bozidar K, Thank you very much for sharing your experience with us. We appreciate your very detailed comments. We are so glad that you and your family had a stupendous time at Hard Rock Hotel Cancun. It is great to see that you enjoyed our vibe, rooms, shows and activities, but specially thank you for your kind remarks towards...

Mission Viejo, California
Reviewed 6 days ago NEW

Stayed for awesome two weeks. As Legendary Hall of Fame members we get extra perks but the staff always goes above and beyond to make stay memorable. Upon arrival, Teresa who is always smiling was their to welcome and greet us. Tavo and his butler staff: Nerra "Bebe", Aron, Paco and Hector are never far and making you feel like...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
1Thank raulrO9144BD
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear raulrO9144BD, It's always a pleasure to welcome you and reading about the amazing memories you create here with us. We specialy would like to thank you for taking the time to mention so many of our hard working band members, I would definately share your kudos with them. See you in six months, keep on Rocking! Francisco García General...

Keller
Reviewed 6 days ago NEW

Hotel is in great location and has great facilities. But beware the beach is lacking permanent palapas and only uses umbrellas that aren't placed until about 1030 in the morning. If it gets windy the staff will come by and close them leaving no protection from the intense sun. Also the hotel doesn't really have any activities after 10pm except...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
1Thank John W
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear John W, Thank you for sharing your comments with us. We would like to apologize for the perception you got regarding the umbrellas and entertainment, we have shared your valuable feedback with the managers of the departments involved and please be confident the necessary imporvements will be implemented. I would love to have you back and show you our...

Reviewed 6 days ago NEW

I have been to this resort three times for our annual conference and each time was better than the first! The rooms are spacious and well appointed. The service is fantastic, the food is great, the parties and shows are all so much fun. There are endless activities to keep everyone busy at the hotel or in very close distance...

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Helpful?
Thank paulette c
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear paulette c, Thank you so much for your terrific comments, on behalf of Hard Rock Hotel Cancun I would like to thank you for sharing your Rock Star experience and for highlighting your favorite things like the Tamarindo Magarita and the fresh baked pizzas from Pizzeto! We are really glad to know that you had an amazing time and...

Cancun
Reviewed 1 week ago NEW

Myself and my boyfriend stayed at the Hard Rock Hotel in Cancun, for 2 weks, at the beginning of March 2017. We had a fantastic time, the hotel staff could not of been more attentive & friendly, the service in the restaurants and the food were excellent. The only thing i will say is that i personally found a lack...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank nicholav469
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear nicholav469, I would like to thank you very much for your review, I am glad to hear that you had a great time and received great service from our band members; the feedback from all of our guests is vitally important this is why regarding to your comments about vegetarian options, I would like to share with you that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $557 - $1,078 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#9 Top resorts Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 Spa Hotel in Cancun
#10 On the Beach Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
867 questions
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Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay extra and get the 3rd Floor Rock Royalty rooms. Lagoon side rooms will be quieter.”
  • Sunset on Lagoon
  • Set up for Mexican Fiesta
  • Sunset View
  • Sunset on lagoon
  • Birthday cake and champagne in the room after dinner
  • Room with King bed
  • Room view jacuzzi and dual sinks
  • Birthday Ballons in the room
 of 5 bubbles vbbond, 21 Mar 2017 | Read review
“you will be satisfied with anywhere in this hotel!!”
 of 5 bubbles 성욱허, 20 Mar 2017 | Read review
“Higher floor room if you want quiet. Lagoon side has sunsets, beach side has sunrise.”
 of 5 bubbles DARRELLR317, 19 Mar 2017 | Read review
“we were on the bottom floor but very good, indeed”
 of 5 bubbles bozidark217, 19 Mar 2017 | Read review
“Ocean Front of course!! Nothing like it!”
 of 5 bubbles paulettec791, 19 Mar 2017 | Read review
5 of 5