We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hard Rock Hotel Cancun

10,622 reviews
#10 of 177 Hotels in Cancun
Save
Traveller (7950)
Pool & Beach (1503)
Room & Suite (1218)
Overview
  • Excellent75%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“rock star”(177 reviews)
“zen restaurant”(110 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
Rooms
Feb. 25Feb. 26
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from US$422.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cancun hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "76198059d82a4bc7808d8284813ad647", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":152896,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[35081173],"additionalContentIds":[],"pollCount":0,"checkin":{"day":25,"month":2,"year":2018},"checkout":{"day":26,"month":2,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":455,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"76198059d82a4bc7808d8284813ad647","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":542,"lowestMetaPrice":422,"additionalPartner":false,"highestMetaPriceDisplay":542,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":542,"lowestMetaPrice":422,"highestMetaPriceDisplay":542,"hotelName":"Hard Rock Hotel Cancun","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6Ijc2MTk4MDU5ZDgyYTRiYzc4MDhkODI4NDgxM2FkNjQ3IiwiQUlLIjoiOTMxY2UyNmFlMTllNDAyYWEyODQyODNmYzhmZGVjY2YifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "25/02/2018", "checkOut": "26/02/2018", "lowestPrice": "US$422", "hasDates": true, "hacComplete": true, "contentIdMappings": {"35081173":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (10,622)Write a Review
There are newer reviews for Hard Rock Hotel Cancun
See the most recent reviews
Filter reviews
6,421 results
Traveller rating
4,505
1,142
462
178
134
Traveller type
Time of year
LanguageEnglish
More languages
4,505
1,142
462
178
134
Show reviews that mention
All reviewsrock starzen restaurantmarket restaurantrock spalegendary membersrock royaltyfoam partyresort creditbrazilian steakhousevacation plannersentertainment staffocean viewpresidential suitepool barkids clubamazing hotelmichael jackson show
FilterEnglish
Updating list...
11 - 15 of 6,421 reviews
Reviewed 5 days ago

My husband and I spent a week at this hotel, the hotel itself is clean, and well kept, the hotel does not "feel" like you are in Mexico but in the USA. Not saying its a bad thing but good to know. The pool area...More

1  Thank MelissaWolfe2014
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 2 days ago

Dear MelissaWolfe2014, Thank you very much for sharing with us your past experience at Hard Rock Hotel Cancun. I am very happy to know that you had a very enjoyable stay thanks to our amazing animation team and that you received the Rock Star service...More

Reviewed 5 days ago

This was a family vacation to celebrate birthdays, graduation, an anniversary and pre-deployment. We have been to this location several times and it never disappoints. The entertainment staff is always one of our favorite parts of the day and evening. This time around we thoroughly...More

Thank BreAnna J
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 3 days ago

Hello BreAnna J, Thank you very much for choosing Hard Rock Hotel Cancun to celebrate so many important things! I am very pleased to know that our hotel could make this trip a very special one thanks to the service that our staff gave you...More

Reviewed 5 days ago

My husband and I stayed here for just 4 nights for a kid free anniversary trip and we only have good things to say. It was a fantastic trip. The 2 negatives early on were fixed immediately (room key and safe didn't work) but were...More

Thank philliesfan80
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 3 days ago

Hello philliesfan80, Thank you very much for sharing with us your excellent comment regarding your last visit to Hard Rock Hotel Cancun. I'm glad to know that you enjoyed so much of our hotel and that you could enjoy our Rock Royalty category. I am...More

Reviewed 5 days ago

What a wonderful week. We Stayed Jan 29-Feb 5 and had a fabulous relaxing vacation.The room was very nice with a wonderful ocean view. The food was outstanding at each and every venue. Everyone was so nice. The check-in was easy and accomodated our wish...More

Thank mwkap66
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 3 days ago

Dear mwkap66, Thank you for taking the time to share your last visit to Hard Rock Hotel Cancun and for choosing our hotel as a stage to celebrate these two important dates. I am glad to know that you had an amazing vacation, that you...More

Reviewed 5 days ago

Expensive. Rooms/Food ok but better for slightly lower costs in other nearby strip hotels., Spirits in room not high quality brands as available in bar downstairs. Beer brands/range very small. For the cost i was expecting slight better. I think idea of insisting on tips...More

Review collected in partnership with this hotel
Thank K R
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 3 days ago

Dear K R Thank you very much for sharing with us your opinions and comments, regarding your last visit to our hotel. I appreciate all the feedback you kindly send us, as this helps us create better experiences and improve our processes. I hope you...More

View more reviews
PreviousNext
1234561285
About
Awards & Recognition
Travellers' Choice
2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Shuttle Bus Service
Airport Transportation
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Outdoor pool
Details
Price range
US$400 - US$900 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Top resorts Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$400 - US$900 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Top resorts Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (7950)
Pool & Beach (1503)
Room & Suite (1218)
Dining (794)
Family and Play Areas (121)
Amenities (89)
Business Centre & Event Rooms (33)
Questions & Answers
Ask a question
RAMfam96
15 February 2018|
Answer
Response from LuisTA12 | Property representative |
Dear RAMfam96, Thank you for your question. Regarding your concern, let me tell you that as health, safety and wellness of our guests and associates is top priority, the hotel follows these strict guidelines and complies... More
1
Vote
Google Translation
Ali New C
13 February 2018|
Answer
Response from LuisTA12 | Property representative |
Hello Ali New C, Thank you for your question. Yes when you reserve a Delux Diamond room you will have access to the VIP areas on the third floor and beach. Regards.
0
Votes
Google Translation
PreviousNext
123456393
Room Tips
"The room was super, the view great!! The food all week was great. We wanted to go to the HRRiver Maya but..."
Read review
"Seaview rooms are better.Suites better/Cheaper booked far in advance"
Read review
"Clean and well stocked with juice and water as well as alcohol."
Read review
"Worth it to upgrade to ocean view."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing