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Hard Rock Hotel Cancun

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Traveller (8437)
Pool & Beach (1559)
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Overview
  • Excellent75%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“smash bar”(251 reviews)
“rock star”(177 reviews)
“zen restaurant”(117 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Offers from Hard Rock Hotel Cancun
Offers & Announcements: 35% off room rate
Offers from Hard Rock Hotel Cancun
Offers & Announcements: 35% off room rate
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Rooms
Jun. 3Jun. 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (11,209)
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6,808 results
Traveller rating
4,795
1,205
484
181
143
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4,795
1,205
484
181
143
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21 - 25 of 6,808 reviews
Reviewed 1 week ago

Loved our stay at Hard Rock Cancun beautiful resort and your staff is first rate. A big shoutout to Enrique and Ernesto our butlers for the week you are terrific. We enjoyed all the restaurants that your hotel offers the menus were extensive and tasty....More

Review collected in partnership with this hotel
1  Thank Joan R
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 1 week ago

Dear Joan R, Thank you for taking the time to share your great experience at Hard Rock Hotel Cancun. We are pleased to know that you loved our hotel and that Enrique and Ernesto could pamper you and rock your vacations Many thanks for visiting...More

Reviewed 1 week ago via mobile

I have been to Cancun many times but chose the Hard Rock this time because we are RockStar members in Vegas and Ft Lauderdale. What an amazing experience we are currently in a Suite and the resort atmosphere, staff and facilities exceeded our high expectation...More

Thank RSizemore
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 1 week ago

Dear RSizemore, Thank you very much for taking the time to share with us your last visit to Hard Rock Hotel Cancun, I am pleased to know that we had the honor of hosting a fan of our brand and that you are currently enjoying...More

Reviewed 1 week ago

I meet some friends there every year for a week and it gets better every year. Falcon and the entertainment staff are absolutely top notch and love to dance and have a great time. The food choices are amazing and plentiful. The shows were fantastic....More

Thank quinndog1
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 1 week ago

Dear quinndog1, Thank you for sharing your recent stay at Hard Rock Hotel Cancun.I am pleased to know that it is not the first time you visit us, that whenever you visit us you receive the Rock Star service that you deserve, enjoy our activities...More

Reviewed 1 week ago

This is and all inclusive resort. Granted while everything may be included it doesn’t mean the food is always the best and the drinks are tasty. While it was a nice trip. I felt we paid a lot for food that taste the same every...More

4  Thank Jesscali89
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 1 week ago

Dear Jesscali89 Thank you very much for taking the time to share with us your past experience in our hotel. I regret to know that your visit has not gone as we would have wished, I want to thank you for sharing your feedback with...More

Reviewed 1 week ago

Simply amazing! there's no better words describe this resort! the staff, amenities, activities, food, just everything! I would stay here again and I would recommend this resort to any one! You have to experience it to believe it!More

Review collected in partnership with RCI
Thank victoria w
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 1 week ago

Hello victoria w, Thanks for sharing your comments in regards of your recent visit at Hard Rock Hotel Cancun, we are pleased to know you had an amazing stay and enjoyed so much things about our hotel. Thank you for recommending us and for choosing...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Free Parking
Hotel Amenities
Room Service
Meeting Rooms
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Outdoor pool
Details
Price range
US$345 - US$776 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 On the Beach Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 Top resorts Hotel in Cancun
#10 Spa Hotel in Cancun
#17 Business Hotel in Cancun
#17 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$345 - US$776 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 On the Beach Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 Top resorts Hotel in Cancun
#10 Spa Hotel in Cancun
#17 Business Hotel in Cancun
#17 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (8437)
Pool & Beach (1559)
Room & Suite (1276)
Dining (847)
Family and Play Areas (123)
Amenities (89)
Business Centre & Event Rooms (34)
Questions & Answers
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HHTC25
May 15, 2018|
Answer
Response from LuisTA12 | Property representative |
Hello HHTC25, Thank you so much for your question. I'll contact you on a DM to put you in contact with our Vacation Planners team. Kind regards.
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Gem1094
May 15, 2018|
AnswerShow all 2 answers
Response from LuisTA12 | Property representative |
Hello Gem1094, Thanks for your question. TUI is a travel agency, also known as Thompson. Kind regards.
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Room Tips
"Use Google translate as most of the cleaning staff don't speak English"
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"ocean views a must!"
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"Sea View is a must"
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"The room key controls the lights, the panel by the bed can control it all, you don't need to go to each..."
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