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Hard Rock Hotel Cancun

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Traveller (8302)
Pool & Beach (1536)
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Overview
  • Excellent75%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“smash bar”(251 reviews)
“rock star”(177 reviews)
“zen restaurant”(117 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Offers from Hard Rock Hotel Cancun
Offers & Announcements: 35% off room rate
Offers from Hard Rock Hotel Cancun
Offers & Announcements: 35% off room rate
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Rooms
Apr. 29Apr. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (11,030)
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1,188
475
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4,721
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475
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281 - 285 of 6,700 reviews
Reviewed 17 February 2018 via mobile

Feb 13 to Feb 20 th Love the Hard Rock the third time to Cancun and will not be my last. The service is second to none with staff like Pepe the time in the Hard Rock Cancun was so enjoyable and memory filled with...More

1  Thank sasktime
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 19 February 2018

Dear sasktime, Thank you for sharing your latest experience at Hard Rock Hotel Cancun and for choosing our hotel to celebrate your anniversary. I'm very glad to read that you had a trip full fo great service and memories that will last for ever! I'll...More

Reviewed 17 February 2018 via mobile

Gotta love Hard Rock... As always, the service is amazing...sipping champagne on the beach brought to us by Lemus. Our friend Pepe stopped by our Bali bed to ensure everything was ok.... Nothing beats Hard Rock, if you have a chance be sure to get...More

Thank Melanie S
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 19 February 2018

Hello Melanie S, Thank you for taking the time sharing your recent stay ta Hard Rock Hotel Cancun. I'm very glad to read that this is not the first time you visit us and that you always come back, because of the wonderful service that...More

Reviewed 16 February 2018 via mobile

Just spent an awesome week at this resort. My wife and I travel all the time, and this was the best trip ever. The resort was amazing. It was everything we wanted and more. What set this place apart was the staff. Adolfo and Aldahir...More

1  Thank charleysfunshow
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 17 February 2018

Dear charleysfunshow, Thank you for sharing with us your recent stay at Hard Rock Hotel Cancun. I'm very glad to know that you and your wife had a wonderful trip and received the Rock Star service from your assistants. We are very happy to learn...More

Reviewed 16 February 2018

Hard Rock Hotel for sure is the best option in Cacun!!! Food was excellent!! Service was perfect!! I stayed at the Ocean View Room and I recommend it very much!! Nothing to complain! For sure I will stay at Hard Rock Cancun on my next...More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank PhillipeDiez
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 17 February 2018

Dear PhillipeDiez, Thank you so much for sharing with us your recent stay at Hard Rock Hotel Cancun. I'm pleased to read that you had a wonderful time during your last vacations with us. We are so glad to learnt hat you enjoyed our food,...More

Reviewed 14 February 2018 via mobile

We have two nights left of our seven night stay and this place is totally amazing. We have been so well looked after, the staff are so attentive and there are so many of them meaning they can attend to anything that you may need...More

2  Thank KateMarlow300
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 15 February 2018

Dear KateMarlow300, Thank you very much for taking the time to post your comments regarding your current visit to Hard Rock Hotel Cancun. I am very happy that until now everything is going well and that you are enjoying the last days that you have...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Free Parking
Hotel Amenities
Room Service
Meeting Rooms
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Outdoor pool
Details
Price range
US$364 - US$787 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Top resorts Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$364 - US$787 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Top resorts Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (8302)
Pool & Beach (1536)
Room & Suite (1259)
Dining (846)
Family and Play Areas (121)
Amenities (89)
Business Centre & Event Rooms (34)
Questions & Answers
Ask a question
Chazcaxx
18 April 2018|
Answer
Response from LuisTA12 | Property representative |
Dear Chazcaxx, Thank you so much for your question. I'll contact you on a DM to get your email and reservation info. Kind regards.
1
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Google Translation
Chazcaxx
18 April 2018|
Answer
Response from Brandy B | Reviewed this property |
if you tell them it's his birthday, they will decorate the door. They also do the restaurant cake thing
1
Vote
tracann1129
16 April 2018|
Answer
Response from LuisTA12 | Property representative |
Dear tracann1129, Thank you so much for your question and for sharing your concerns with us. I would like to inform you that the Hotel Zone of Cancun where we are located and the areas of Cancun where these situations... More
0
Votes
Google Translation
Room Tips
"We were on 6th floor ocean view ~ great room"
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"Ocean view."
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"The spa tub in the room should be replaced with a sofa. Make the resort an adults only."
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"Be sure to have ocean views."
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