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Hard Rock Hotel Cancun

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#10 of 181 Hotels in Cancun
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
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8,566 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Cancun
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Showing 5,183: English reviews
Reviewed 19 January 2017 via mobile

Great hotel great fun,clean ,very very nice staff all very polite and helpful would highly recommend, weather was brilliant for December too, beach was great white sand clear blue sea, area hotel is located is also good only 25 mins from the airport, large shopping mall 5 minutes away

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Helpful?
Thank James H
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello James H, We would like to thank you for your amazing comments! We are ecstatic to know that you had such an incredible experience! It is our commitment to always provide the best service and facilities to our valued guest and we are glad that we surpassed your expectations, We truly hope to see you soon at our venue!...

Cancun, Mexico
Reviewed 19 January 2017

this place is very nice and a lot of entertainment!!! always and everywhere the food is extremely delicious, fresh and they have big variation. higly recomendad I´ve tooked a part of International Dancing Challenge! The stuff was great. attention always and everywhere.

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Helpful?
Thank MD-alex-MX
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear MD-alex-MX, First and foremost we would like to thank you for your amazing review. We highly appreciate receiving our valuable guest's feedback as it let's us know how we are doing in terms of service and facilities and we are very glad that you had a wonderful time with us. We strongly hope that you will be visiting us...

Cancun
Reviewed 18 January 2017

In love whit this hotel I recommend 100% The services The food the people working there are simply amazing and I wold like to send a special thank to Antoni and Yair they are the 2 life guards on the beach!

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
1Thank paolaandrear2016
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear paolaandrear2016, We would like to thank you for taking the time to share your amazing comments! We work diligently to always provide the best facilities and service to our guests and we are glad to know that you had a wonderful time at our venue and we feel truly honored to see you rememberd the names of our band...

Cleveland, Ohio
Reviewed 18 January 2017

First of all, I would like to give a shout-out and a thank you to RAMOS, our awesome beach cabana attendant/server, who spoiled us above and beyond. If I ran a sales/service training work-shop, I would use Ramos as an example of 5-star-plus service! He not only met our needs, he ANTICIPATED them and filled them before we even lifted...

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Helpful?
1Thank Emily7458
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Emily7458, Thank you so much for your fantastic review. We are thrilled to see that your vacation at Hard Rock Hotel Cancun was a hit! It’s so great to find that you had a blast and enjoyed our facilities as well as our services. We love receiving feedback mentioning those from our staff who provided you a Rockstar treatment;...

Reviewed 17 January 2017 via mobile

My best friends and I were a little nervous traveling to Mexico, we wanted to make sure we stayed at a good hotel with good food and cleanliness. Let me tell you. Hard Rock was U N - B E L I E V A B L E!!! We did the all inclusive package through a travel agency, and let...

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1Thank lisayork2345
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear lisayork2345, Thank you so much for the awesome review! I had a blast reading your kind comments; I am so pleased to hear that you were pampered by our staff service. The staff at Hard Rock Hotel Cancun, certainly is the heart and soul of our resort, and they work hard to make our dear rockers feel like Royalty!...

Swartz Creek, Michigan
Reviewed 17 January 2017

Over all very nice and clean. However, the room states adults only, that is true for the rooms on that side of the hallway, they have an ocean view with a king size bed, and they only put adults in these rooms. Yet on the other side of the hallway are families with children. This is a very family orientated,...

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Helpful?
16Thank sskyner2017
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello sskyner2017, Thank you very much for your comments! and for sharing your experience through this channel. It is very gratifying for us to see that your expectations have been surpassed. It has been our pleasure having you with us and we would love to have you back soon for another great vacation together. Keep on Rocking! Francisco García General...

Edinburgh
Reviewed 17 January 2017 via mobile

Visited Xmas - NY. Gutted! Its an old, dirty, smelly hotel with decent staff but bad managers, who, with the many painters and plumbers and joiners around the place are trying to keep this dump barely functioning. This is not a 5 star hotel. It is not a 4 star Hotel. And anyone who says others has not stayed in...

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10Thank SoupEdinburgh
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello SoupEdinburgh, Thank you for choosing us and spend your vacation with us. On behalf of Hard Rock Hotel Cancun please accept our sincere apologies for any inconvenience you encountered during your stay. I assure you that your comments will not be taken lightly as we have taken corrective action in order to ensure the Rock Star service that you...

Dallas, Texas
Reviewed 17 January 2017

We travel all over the world for business and vacation. Hardrock Cancun has amazing outstanding service in every department we experienced. The hotel makes every effort to make sure everyone is having a great time

Review collected in partnership with this hotel
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Helpful?
Thank Claudia M
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Claudia M, Thank you very much for your review. We are very happy to see that you had such a great time at our hotel. We will keep working diligently in order to maintain our high standards and welcome you back soon for another amazing vacation together. Rock On! Francisco García General Manager Hard Rock Hotel Cancun "

Kennesaw
Reviewed 17 January 2017

We're getting married here in July, so naturally we made an appointment to come visit the property, talk to vendors and check out the resort. It was perfect! The Hard Rock offers a different vibe from the usual resort. We loved that you can rent out guitars to take to your room for practice, for free! And that they have...

Review collected in partnership with this hotel
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Helpful?
2Thank KarishmaPlusDavid
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear KarishmaPlusDavid, First and foremost allow me to thank you for choosing Hard Rock Hotel Cancun as the main stage for such an important moment in your life, we feel truly honored to see that our services and facilities have exceed your expectations setting the stage for a wedding filled with authentic experiences that Rock! The red carpet will be...

Reviewed 16 January 2017 via mobile

This was the first time at this resort. Our room was kept clean and refreshed without any issues. The staff were warm and friendly and answered any questions with a smile. Especially our attendant Carlos Nicolas in the Resturant who seemed to be there anytime we needed something. He is to be commended along with the entire staff. The Resturant...

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Helpful?
3Thank Patrick R
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Rock Star, Thank you so much for sharing your experience with us. It is inspiring to see that our efforts are appreciated as we are working relentlessly to exceed your expectations with the rock star service that sets us apart. It has been a pleasure having you back and we hope to see you soon. The band will be...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $555 - $1,096 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#9 Top resorts Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want a quiet room, request the lagoon side. The oceanside has better views but the pool can be noisy in the afternoons.”
 of 5 bubbles bstowers2, 25 Mar 2017 | Read review
“Should definitely go for the ocean view rooms. Stunning!”
 of 5 bubbles _C8599NQ, 25 Mar 2017 | Read review
“Pay extra and get the 3rd Floor Rock Royalty rooms. Lagoon side rooms will be quieter.”
  • Sunset on Lagoon
  • Set up for Mexican Fiesta
  • Sunset View
  • Sunset on lagoon
  • Birthday cake and champagne in the room after dinner
  • Room with King bed
  • Room view jacuzzi and dual sinks
  • Birthday Ballons in the room
 of 5 bubbles vbbond, 21 Mar 2017 | Read review
“you will be satisfied with anywhere in this hotel!!”
 of 5 bubbles 성욱허, 20 Mar 2017 | Read review
“Higher floor room if you want quiet. Lagoon side has sunsets, beach side has sunrise.”
 of 5 bubbles DARRELLR317, 19 Mar 2017 | Read review
5 of 5